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Head of Business
General Sales Manager
BMW New Car Sales Manager
BMW Used Car Sales Manager
Senior Business Manager
MINI Brand Manager
the wash/valet could have been a lot better
Good service, kept me informed. Very nice staff
As above .
The delay in being able to take the car in and the delays on arrival and collection (see above). I also feel the wheel balancing should have been dealt with by Sytner, Harold Wood prior to delivering the car to me.
Clear information provided
Very unhappy. Very questionable in terms of basic competence. Had very similar problems 3 years ago with the same garage and ended up writing to the BMW CEO to complain. Still shockingly poor.
Brake fluid change was scheduled part of the service. According to service record it had changed but but according to the on boad car service history it hasn't been done Still showing over due.
The faults werent fixed. They have returned and I will have to find time to return the vehicle, wait for it to be rectified and then find time to collect the vehicle.
Quick service, courtesy car and was kept in the loop
They fixed the problem that I had and also gave me a courtesy car. I asked for a quote about some bodywork and if I wanted to sell the car but no-one got back to me. Tom in the centre is very helpful and always does his best to help.
Great service, I understand the garage is busy but it would be nice to be called back quicker when trying to get hold of the service team.
Good service once I got the car there. BMW Assistance were good
Helpful, good advice, fixed then issues superbly and skill.
My only issue was when the garage changed the tyres (summer to winter) they did not reset the computer, so within 2 days I was seeing the message to "stop and check my tyre pressures"
Tennyson provided exceptional customer service.
need more updates as car availability
This is a mixed bag as I have no complaints from the day. The team dealt with everything quickly and professionally. I was annoyed however at the amount of chasing that I personally had to do to get to the resolution.
Overall good service
Fixed the minor issues and the car was returned like new, cleaned to a very high standard inside and out, and no charge!
Because its true
Car was brought to garage with issues and despite not having a booking they were able to repair my car and service it within 48 hours.
Brought the car in for a service and complained about a noise coming from the car at low speeds, I was told it was the handbrake shoes. These have been since replaced and still the issue persists
Too much attitude
Apart from waiting too long, everything was great
Quick with minimum fuss
Very satisfied, kept in touch , efficient
The service advisor listened to my comments and ordered parts straight away so I got the car back the same day.
The process was dealt with quickly and the online video of the inspection was appreciated.
Did exactly what they said on the tin
It was just oil change
Friendly and efficient staff take time to listen and deal with any issues, ensuring customer satisfaction.
Up to the usual high standards
The customer service received was excellent along with the repair work of my vehicle.
all requested issues sorted on this visit. I do feel it is a shame when i hear my car is subject to a recall that the reason for recall is not shared, i don't think this is very transparent.
All my service requirements were met during the period my vehicle was with Sytner Chigwell.
Vehicle returned in good working order with work done and also nice and clean.
Great Service, Very efficient and helpful.
Always excellent service
i came for winter check.i spoke to Daren the service staff about my car service is due i will need an appointment.he done my service on same day .am very happy about service he offer me.
2 service issues. 10,000 m service took over 2 hrs vs 1.5 w no communication why. I was given a discount for this wait. That afternoon my car stalled to find out the air had not been pumped out of the fuel pipes when filter was changed.
darren as always went above and beyond to help and keep things smooth
Cause had visited few other BMW services in the past and have examples to compare.
I had an issue with one alloy wheel which happened to be cracked in five different places and after speaking to customer services I was informed to speak with the dealership as my car was in for a service. When explained they Brushed it off.
Was expected at check in - was advised when to pick up - everything was snappy snappy
Very simple procedure, allowed me to leave my key at desk and called when the car was ready.
Prompt and Good customer service.
No trouble. Called if there was an issue. Resolved quickly
The vehicle was serviced with no problems & was cleaned when I returned to collect it.
I have to visit Synter Chigwell and leave the car early in the morning and have to collect after work at 5pm.They would have programmed the service and MOT same time.
Service was great
The issue was sorted and was given a Complimentary car wash
They kept me informed at all times with what was going on.
Staff couldnt be more helpful and whole experience is stress free
I was fully informed of the progress with faults rectified
The team are extremely attentive, deliver value for money and only complete the necessary service items. I feel completely safe leaving my car with the dealership.
Service Advisor Darren Herbert helped me greatly and revived my faith in BMW after I was having issues with my car. He went beyond my expectations and got my car issues resolved. Staff like that are a pleasure to deal with.
Havent rectified the problem and the matter-of-fact made one issue worse
The part had to be ordered from Germany so was kept update through the process
Everything is great apart from the location as its a little far away from me.
service was great
Good customer service
Sytner Chigwell have an excellent customer service including after sale care. I can say this because I have had the opposite experience at Stephen James in Ruxley which is ongoing. Sytner Chigwell has restored my faith in BMW
The service took a bit longer than expected (90 mins rather than an hour).
Not fully happy with service!!
Friendly, helpful and polite and car is running great
Requested a quote when I brought the car in for an MOT so I don't have to bring the car in twice. I don't think photos were taken as it seems I have to bring the car back again.
Staff accommodating and helpful
Due care and customer service. I shall definitely continue to use BMW Loughton.
Tennyson was a great service advisor as usual
Always great service
Car running well
car was cleaned and very nice
again my car is still showing my car is overdue a service, so this notification was not removed. I was also charged £550.00 despite having a service pack and I stated this to the dealer, however they told me this had expired. I found it hadn't.
I take my car to SYTNER because you are the ALPINA specialists in the UK.SYTNER appear to have forgotten all about ALPINA.Many of your staff do not even know what an ALPINA automobile is, and just treat it as a Mini.And I get ripped off every time
Car runs better after service.Good valet service too.
The service was carried out quickly and I particularly liked the video sent to me
As above and the car seems to be running well
Very helpful and responsive staff. I liked the video I received showing me the tyre tread
The service department did not keep me informed. I telephoned close to the collection time to discover it was not going t be ready.
Fast efficient service
My service advisor Darren Herbert was professional and informative. Richard Banks and the workshop team were efficient and honest on what work needed doing.
Rude and unprofessional comment made by a technician
Satisfied but was given a quote without the VAT and had a little surprise when I actually paid the full amount on the day I picked my car up.
Everyone helped out despite a software crash with the update
I was not happy with the wait. I was told on the phone my car was ready to be collected. Once I got there I was made to wait an hour before I asked at the desk what was happening and then another 45min for the car to be brought round
THE JOB FINISHED TO MY SATISFAFTION
I was not given any details of service (with previous dealers we had an annual service with comprehensive list of what had been checked) I was not told where the car had been left and had push my daughter in a wheelchair in a busy car park.
At Bmw I would have expected to pay high prices for servicing however the prices and service received was very good.
Comminication is very poor. You have to call repeatedly to speak to the service representative who is managing your car. 90% of the time they are unavailable to answer. 5% chance of being called back.
Just a very good experience
Car was returned to me when it clearly still had a problem.It was an unusual situation with the some unexpected insurance work being completed in the same booking, but letting me have the car back with such an obvious problem shows a lack of care
I had a problem with my 2016 BMW 218 i which had a stone break the front foglight.the service manager gave me a price to replace light and booked me in for a repair
Very good team at the Loughton branch
Pleasant yet professional staff
completed all the work on time. One star dropped as I came in with a 5 series and was given a mini as a replacement. I actually would have liked to try the new 5 series as was thinking of changing my car...
Service not carried out to satisfaction and now have to return the vehicle, which has taken over 2 months to get done - now set for Friday this week! Fingers crossed that all should be done correctly and to my satisfaction!
Great Service (communication, work etc) on this occasion
FAST, EFFICIENT SERVICE BY THE CUSTOMER REP AND THE ENGINEER. EXCELLENT VIDEO OF THE CAR SHOWING THE ISSUES THAT AROSE
Amazing attention to detail.Consideration for customer's needsSpeed of response.
Tennyson who has looked after my car service was fantastic always deliver great for customers
A lovely environment, pleasant to do business in. Delivery of the car was perfect.
The car came in on the day that was promised and the most important thing to me was having good communication of what was happening which I had.
Very helpful, great customer service, professional and good knowledge of the product.
Excellent service from salesman Thomas o'hara. He understood our requirements and patience in explaining the products on offer.
Service was exceptional
Very professional service all round.
The salesperson was a pleasure to deal with.I liked the deal offered but whilst I had an email that said that the service package was included - it was not delivered. I thought the preparation of the car, hand over and delivery was excellent
Very satisfied!Everything that was promised and said was done.
Tim Shackleton has been great through the buying experience. Was able to find the right car, and shows enthusiasm in what he does. Will definitely let others know of this dance and refer him to assist them in their purchase.
Were excite a new car by BMW 118i M Sport me and my wife first drive for it.
The Head of the Sales team and our own sales executive were thoroughly up-to-date and proactive throughout.
Everything I asked of the sales team was delivered
The car was ready when promised and staff were all very helpful.
good salesman - Mr O'Hara
Felt very comfortable
Really happy showed me everything and talked through everything
It was quick, enjoyable and Im over the moon with my new car
It was a pleasure dealing with James Harris , he was fantastic from start to finish
Harry Hitchcock and James Harris dealt with my every need and have been in touch after collecting the car to make sure everything if going well.
Smooth, no fuss, no pressure
James was very informative and attentive and was ready to do what ever was needed to ensure a smooth deliverey.
The service and the after care was great.
The car was delivered within the promised timeframe.