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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Peter Chadwick

Peter Chadwick

Head of Business

Paul Trotter

Paul Trotter

Service Manager

Paul Mathieson

Paul Mathieson

Dealership Accountant

Wayne Wan

Wayne Wan

General Sales Manager

Harry Hitchcock

Harry Hitchcock

BMW New Car Sales Manager

Matthew Waller

Matthew Waller

BMW Used Car Sales Manager

Kaya Soydan

Kaya Soydan

Senior Business Manager

Chris Hall

Chris Hall

MINI Brand Manager

Phil Hopper

Phil Hopper

Parts Manager

Keith Downes

Keith Downes

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tom hinds pulled out every stop to get me back on the road in my car

Service

Once throgh the door enverything went well. The staff we efficient and professional.

Service

Nothing to add - except they dealt with my car in an efficient manner and made me feel comfortable.

Service

We forgot our original service date They were able to fit us in more or less straight away after this mistake

Service

Great service

Service

The sales assistant was friendly and helpful but found that the after sales wasn't so good as they hadn't provided me with a auto glym kit and I had to do a lot of chasing up to get it.

Service

i had a 90 min appointment for a mot. i arrives 15 min early, however it took them over 3 hours to do my car. no one at any point came up to me and gave me a update, i had to ask three times before i got a answer.

Service

The replacement part wasn't available on the day and I had to return for a second day whilst it was undertaken.

Service

The service and professionalism was excellent.

Service

Efficiency on your part - and the fact that when I was making my way, by tube, to the garage to pick up my car and got stuck because of tube problems, your receptionist said simply, get a cab - we'll pay! Very impressive!

Service

If I have no suggestions for improvement it explains why my satisfaction rating is 5-star

Service

Allways had a good experience dealing with this company, and this was no different.

Service

I am very satisfied with the service. I also liked the video clip of my car that was sent to me.

Service

Excellent, everything was completed and provided as requested.

Service

Polite staff... fast service and a full explanation of what happened when my car went in. The video was brilliant

Service

Never let me down, nothing too much trouble for them

Service

cannot fault the service

Service

The people dealing with me were prompt , courteous and very professional. In all the service I received was excellent.

Service

Do what they needed to the

Service

Courteous and attentive staff

Service

As above

Service

Fantastic service Pity the problem was not solved at that one visit

Service

Tom had resolved some complaints and issues I had very promptly. He treated me with a lot of respect and empathy.

Service

We were checked in by Chloe Aylwin at BMW Chigwell and again can't fault the service she provided very friendly, customer focused, excellent communication skills and at the end of my customer experience I felt like I'd know her a long time great job.

Service

Antonio did a great job, was responsive and not pushy. I have a BMW OEM garage two miles from home in London NW3, but they were not easy to deal with / helpful and ignored what I asked them to do, but Sytner is the opposite so I travel to Essex.

Service

Well looked after

Service

As above.

Service

No hassle, no selling etc

Service

Similar to other BMW workshops

Service

Good service

Service

Efficient, and professional staff

Service

great service at sytner chigwell

Service

Overall i was happy with the service. I was served by the person called Kimberley Rodriguez. She is brillant and very helpful.

Service

I didn't really feel comfortable as to what was carried out in the service, after the service upon picking my car up nothing was explained as to what has occured, I was told their was a small oil leak, I explained I had warranty and that they should

Service

Great service start to finish.

Service

Great service by Mr T Henry

Service

I would have said completely satisfied, but there were one or two issues which have now been satisfactorily sorted out.

Service

Your manager, Mr Paul Trotter, is doing a great job.

Service

From start to finish professionally served.

Service

Sytner BMW have professionally and consistently gone above and beyond to accommodate repairs and service and my timescales at my convenience - Tennyson Henry and Tom Hinds deserve special recognition for their approach to customer service. Well Done

Service

The service adviser Darren I have spoken to has shown a level of customer care and professionalism I didn't expect to receive based on previous experience with the brand and with the this very same dealership.

Service

Had to wait some time for my car when I came to collect but other than that a good experience.

Service

Staf were were good and kept me informed. The waiting area was good

Service

I was pleased with the way I was treated by Antonio

Service

They left blue pen ink on my cream leather drivers seat

Service

As above

Service

Walked out with a smile on my face

Service

Good service, customer feels valued, polite and pleasant staff

Service

Kimberley was excellent. Very attentive, took all the information that was required and managed the MoT and braking investigation. Contacted me and kept me up to date as to what was happening, when it was required.

Service

Very good on all aspects of the service experience.

Service

Apart from the above, the car was not washed before I collected it

Service

As per previously the service rep sent an email after i collected my car, to which i sent two further emails stating issues still wrong with the car, however no call or email was received or the problem rectified. Pointless follow up email.

Service

As above

Service

Always meet my expectations

Service

Smooth service from time of booking through to collecting the car.

Service

Friendly service

Service

I been sent video to show health of my car

Service

good

Service

I am happy with the work BMW carrying out on my vehicle but i havent been given the complete service which i expected. I am still waiting on my courtesy car and have been without a car since 14th July, and waiting for the warranty work to finish.

Service

As aboveI also asked them to look at paintwork. When collecting car on Saturday, service manager told me she would ring on Monday about paintwork. I had to chase them on Friday as no call and still waiting, now Tuesday week.

Service

Overall, or was made very easy for me + everything was sorted out with the part exchange, finance etc with minimal effort from me.

Sales

Sales process was very easy and pleasant. No hard sell, she let the car do the talking. Kept us updated on deliver and all paperwork etc done seamlessly. Had plenty of time to explain things at pick up

Sales

We were informed at every stage of the cars location and arrival which was very reassuring.

Sales

I got exactly the car I was looking for that nobody else could find

Sales

The level of communication and the care taken to make the experience as efficient and pleasurable as possible was excellent

Sales

It was very well handled

Sales

The process was made very easy

Sales

All queries were answered

Sales

I was kept up to date and felt like a valued customer

Sales

Matthew Brightmore was the sales consultant and he was very helpful and great with communication.

Sales

Again nick harwood done a great job in dealing with my new car and holding it till the day I wanted

Sales

James and Sytner were on the ball and fantastic to work with from my first sales enquiry. James was professional and kept me up to date with any changes. Great service and an amazing product.

Sales

We've been looked after well by Matthew brightmore a

Sales

Friendly staff, made me feel very welcome and comfortable

Sales

They dealt with a relatively complicated situation in a very professional manner

Sales

James made everything run smoothly and made my experience great - special thanks for getting my car into the showroom on sept 1st!

Sales

I was kept up to date the whole time

Sales

this is my 3rd car with motability all which were from BMW. we come back to BMW as we like the cars however this time the whole experience was different and James done a fantastic job

Sales

It was smooth from start to finish and the team helped me get the car I wanted.

Sales

As explained above, everything that I wanted was dealt with in a very speedy & professional manner.

Sales

Extremely satisfied , was just so easy and efficient to deal with James again , all the paperwork and the knowledgeable handover and loved the little touch of the flowers for my wife Katy .The car is fantastic and a pleasure to drive .

Sales

Very satisfied with the dealer and salesman

Sales

I was very satisfied with the overall purchase experience and any questions I had were answered by the salesman.

Sales

james was attentive and was able to explain clearly the features of the car and showed enthusiasm

Sales

Great service thanks to James

Sales

Courtiers, very knowledgeable, understandable

Sales

I felt the communication from the dealership was not to my expectations, I was not kept up to date on the progress of my order

Sales

Everything was properly explained and we felt looked after . We feel we can ring and ask about antsy issues.

Sales

Nice environment and friendly staff from the reception to the sales team