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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

overall good service, prompt, and car was cleaned well. However, due to work done on a recall all my stored favourites were deleted and it took sometime to work out how to re do them

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Consistent

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Thank you for your four star rating, I do hope we can turn that into a five star rating at your next visit. If you have any feedback regarding ways to improve your experience then please let us know. Kind regards, Peter Chadwick - Head of Business

good customer service...work undertaken as requested. Follow up call to chk Ok.

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Thank you Mr Bennett for your five star rating and positive comments. I'm delighted you were happy with everything we did for you however if there's anything further we can do then please don't hesitate to let us know. Kind regards, Peter Chadwick - Head of Business

I was professionally looked after and made to feel welcome. The showroom was clean and modern. Communication was good and service completed. Car returned clean and ready for the road.

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Good Morning Mr Djouma, thank you for your kind feedback and five star rating. I'm delighted you were happy and that you would rate our service above our competitors. Please let us know if you need any further assistance. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Professional and polite

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Hi Mrs Gooch, thank you so much for your positive comments, I'm delighted you are happy with our service. Kind regards, Peter Chadwick - Head of Business

Despite the service leaving the oil drip tray down and I having to call out emergency Bmw on a Sunday, all sorted with great service

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Mr Kennedy, please accept my sincere apologies for the problem with your undertray. I understand this is now resolved but if there is anything else we can assist you with then please don't hesitate to let us know. I'm delighted to hear that you were otherwise happy with our service. Please accept my apologies once again. Kind regards, Peter Chadwick - Head of Business

Car went in, kept informed and even cleaned car for him!

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Good Afternoon Mr Bailey, thank you so much for your five star rating and kind comments. I'm sorry we didn't have a courtesy car available for this visit however they can be booked in advance with two or three weeks notice. Let us know when you plan to come in next and we will ensure a courtesy car is available for you. Thank you once again. Kind regards, Peter Chadwick - Head of Business

I bought the car from Park Lane and was not issued with a service book I asked for one when I bought it in to Sytner and was told that there are no service books issued anymore.My treatment by the Sytner staff was fine.No idea what was serviced

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The works were great, we just have a small problem which we need to go back about. We know this will be resolved.

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Hi Mrs Newman, thank you for your star rating and comments. You loyalty is greatly appreciated and I'm delighted you feel you could recommend Sytner Chigwell. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Service book not stamped

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Service was good ,but was to long

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Good Morning Mr Chastell, I'm sincerely sorry we kept you waiting. Our aim is to complete all Fast Lane appointments within 90 minutes, I will investigate this with my Service Manager and ensure it doesn't happen again. I'm pleased to hear that apart from the waiting time you were otherwise happy with our service. Please accept my apologies once again. Kind regards, Peter Chadwick - Head of Business

Reliable service

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Thank you Mr Buckingham for your five star rating, I'm delighted you are happy with our service and that you find us reliable and easy to deal with. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Because I am completely satisfied ???????

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Hi Mr Smith, I'm delighted to hear you are completely satisfied with our service and thank you so much for your five star rating. If there is anything further we can do for you please don't hesitate to ask. Kind regards, Peter Chadwick - Head of Businsss

Again down to Tom and Darren but also the engineers that worked on my car

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Thank you so much for your five star rating and kind comments, I'm delighted you are happy with everything that Tom and Darren have done for you. Going forward we would be very happy to look after all of your motoring needs at Sytner Chigwell, please let us know when your in the market for another car and we will look after you. Thank you once again. Kind regards, Peter Chadwick - Head of Business

I was kept in the loop every step of the way and I liked the video that was sent to my phone re the car service

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Hi Miss Bramwell, thank you so much for your five star rating and positive comments. It's great to hear that you were kept informed and that you liked the video health check of your car. If we can do anything further to assist you then please don't hesitate to contact us. Kind regards, Peter Chadwick - Head of Business

My car has to go back for the final recall fix (heater blower) and I understand this is due to supply issues from BMW, as opposed to any shortcomings at Chigwell

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Thank you so much for your five star rating and kind comments, I'm delighted you are happy with the service we provided. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

The actual job on the car I can’t complain at all. The lights work as they’re supposed. I’m glad I took out an enterprise rental car though, otherwise I would have been stuck when they had to order in the light modules and it took an extra day.

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Thank you for your star rating and feedback. I'm glad everything was to your satisfaction. If we may be of any further assistance please do not hesitate to contact us. Kind regards, Peter Chadwick - Head of Business

I couldn't ask for better service, relaxed waiting area, good wifi and facilities, plus the car was serviced and ready very quickly so I can continue with my day.

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Good Morning Mr Harrison, thank you so much for your five star rating and kind comments. I'm delighted that you are happy and that the service we provided was flawless! If there is ever anything else we can do for you please let us know. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Excellent service from the moment I walked through the doors.

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Thank you Mr Piercy for your five star rating and positive feedback. I'm delighted you are happy with the service we provided and that your experience was effortless, it's great to hear. Please don't hesitate to contact us if there is anything further we can do for you. Kind regards, Peter Chadwick - Head of Business

Absolutely love the place. The way you are treated makes you pleased to own a BMW.

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Thank you so much for your amazing comments and five star rating. I'm delighted you 'love' using Sytner Chigwell and that you were looked after well by our team. If there is anything further we can assist you with then please do let us know. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Great atmosphere

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Thank you for your kind feedback and five star rating, we really do appreciate it. I'm delighted you are happy with our Service and look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Very easy approach and friendly staff

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Good Morning Mr Nadeem, thank you for your five star rating and positive feedback. I'm delighted you found the Sytner Chigwell team friendly and helpful and that you were happy with our on line reservations system. If we can assist you further then please don't hesitate to ask. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Good service and the ease of speaking with someone to book a call and obtain information.

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Thank you so much for your star rating and positive comments, I am delighted you are happy. Kind regards, Peter Chadwick - Head of Business

Lack of communication, i was told that i would receive a phone call after the diagnostic test to inform me if the car would be repaired on the day, at 4pm i was almost home and I received a call that the car was ready, I had been waiting since 9.30

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Good Morning Mr Alderson, I'm sincerely sorry to receive you feedback regarding your recent experience with our Service department. Please be kind enough to contact Paul Trotter, Service Manager, next time your car is coming in. Paul will be happy to oversee your service/repair to ensure your complete satisfaction. Kind regards, Peter Chadwick - Head of Business

my car has cream interior and mats, mats came back filthy and wet, steering wheel was sticky and dirty, had black marks on my hands

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Good Morning Mr Yusif, I'm sincerely sorry your floor mat and steering wheel were left dirty following your visit. Every car that comes into our Service department is given a complimentary clean and as such it's very disappointing to receive your feedback. Please contact Tony who will happily resolve this at your convenience. Kind regards, Peter Chadwick - Head of Business

The service was speedy and staff were efficient,

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Thank you for your five star rating and kind comments, your satisfaction truly means a great deal to us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

All work (including product recall work) carried out efficiently.

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Hi Mr Weatherstone, thank you for your five star rating and positive comments. I'm delighted you found our team efficient and courteous and that the work was carried out to your satisfaction. If there's anything else we can assist you with then please don't hesitate to ask. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

efficient friendly knowledgeable staff

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Good Afternoon Mrs Clarke, thank you so much for your kind comments and five star rating. I'm delighted you were happy with our service and that you found our team to be efficient and knowledgeable. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Everything was ok, apart from the service warning indicator not being reset at the time and so we have to take the car back to have that reset.

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My car came back feeling brand new

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Please be aware I had car serviced at Barons - Hinedhead

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Everything was done as explained and all questions answered, even if out of the service.

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Kept me up to date throughout the whole day

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Some of these points mentioned in question 1..A team that seems to work in harmony...It works...That's why I give 4 stars...Would give 5..

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your staff are very polite and treat me with respect

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There is always room for improvement!

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The issue was resolved with my car and the service assistance was very helpful and very professional.

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Service was first class from the moment i arrived at Sytner to the hand over following car valet ,service was top score

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Overall happy with the service provided.

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Polite,courteous and professional

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You exceeded my expectations

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I was impressed with how clear the communication was and I was impressed with the health check video that was sent. I was also impressed that no questions were asked about the fact that the work was completed under warranty. It was just done.

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the car was fixed and serviced under warranty with no real hiccups, the only slight nag was that it was kept in over the weekend, but it wasn't the end of the world

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The oil service was done quickly, but on receiving my car back there were a number of dirty marks on the upholstery. Given the upholstery is light grey leather they were very noticeable. Luckily your service manager was able to clean them off....

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Excellent!!!Car was serviced and repaired on 4th May 18, I had a slight issue with the performance of the car and contacted Mr Richard Rock (service advisor) He immediately re-booked the car back in. The problem was rectified to my satisfaction.

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The experience was good apart from the price

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Excellent service and very helpful staff.

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Tom and the team are very helpful and professional. They have also always handled things excellently when things didn‘t go according to plan.

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Same as above

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The way the car was returned and confidence that the car has been handled by professionals using genuine BMW parts etc

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I ordered a car and the sales guy had no idea what he was talking about, i wanted the specific hexagonal lights for my brand new m2 but he told me it came standard when it didn't and was listed as an extra. he ruined the experience of buying the new

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Good service, no long waiting times

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Tom Hinds was exceptional and provided a great level of service. Would recommend anyone and will be back again.

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First-class customer service from the Service team.

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Thank you so much for your kind comments and five star rating, it really is appreciated. I am delighted that you found using Sytner Chigwell a pleasurable experience and thank you for your loyalty and continued business. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

James Harris was very professional and I got what i asked for

Sales
Good Afternoon Lord Wexler, thank you for your positive comments and five star rating. I'm delighted that you were happy with everything that James did for you and that you found it simple to buy a car from Sytner Chigwell. If there is anything else we can do for you then please do not hesitate to let us know. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Ditto

Sales

I wanted some extras fitted to the car and options were discussed and accepted over a cup of tea. The collection of my new motor went smoothly and hassle free.

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Good Morning Mr Hanna, thank you so much for your five star rating and kind feedback, it truly means a great deal to us. I'm delighted that everything went smoothly and that you were happy with everything that Nick did for you. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business

James Harris was a very professional and friendly salesman. He offered plenty of advice and options.

Sales
Thank you Mr Foster for your five star rating and kind feedback. I'm delighted that you were happy with the service provided by James and that buying a car from Sytner Chigwell was very easy. If there is anything further we can do for you then please don't hesitate to contact us. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Car came a lot sooner that expected and was given frequent updated on the status of my new car :)

Sales
Thank you so much for your five star rating and kind comments, I am delighted you are happy. It's great to hear you found the Sytner Chigwell team to be friendly and professional. If there is anything else we can help you with then please don't hesitate to ask. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Excellent customer service, to ensure I had the right car, explaining the options and securing the car. Delivery was thorough and ensured we were happy with how the car worked before we left.

Sales
Good Afternoon Mr Mackintosh, thank you so much for your five star rating and kind comments, I am delighted you are happy with everything Nick did for you and that we found you the right car, your satisfaction is our priority. If we can do anything to assist you further then please don't hesitate to contact us. I do hope you enjoy your lovely new car. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

All area's from enquiry to sale - explained.

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Good staff

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100% service

Sales

Excellent customer service, no long waits very professional and polite