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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Peter Chadwick

Peter Chadwick

Head of Business

Paul Trotter

Paul Trotter

Service Manager

Paul Mathieson

Paul Mathieson

Dealership Accountant

Wayne Wan

Wayne Wan

General Sales Manager

Harry Hitchcock

Harry Hitchcock

BMW New Car Sales Manager

Matthew Waller

Matthew Waller

BMW Used Car Sales Manager

Kaya Soydan

Kaya Soydan

Senior Business Manager

Chris Hall

Chris Hall

MINI Brand Manager

Phil Hopper

Phil Hopper

Parts Manager

Keith Downes

Keith Downes

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Contd from abovethe car to explain why I had received a video of it's underneath. When I mentioned my concerns about the airbag recall she said that it had nothing to do with airbags then walked off. ....contd below.....

Service

They left blue pen ink on my cream leather drivers seat

Service

As above

Service

Walked out with a smile on my face

Service

Good service, customer feels valued, polite and pleasant staff

Service

Apart from the above, the car was not washed before I collected it

Service

Very good on all aspects of the service experience.

Service

Kimberley was excellent. Very attentive, took all the information that was required and managed the MoT and braking investigation. Contacted me and kept me up to date as to what was happening, when it was required.

Service

As per previously the service rep sent an email after i collected my car, to which i sent two further emails stating issues still wrong with the car, however no call or email was received or the problem rectified. Pointless follow up email.

Service

As above

Service

Always meet my expectations

Service

Smooth service from time of booking through to collecting the car.

Service

Friendly service

Service

good

Service

As aboveI also asked them to look at paintwork. When collecting car on Saturday, service manager told me she would ring on Monday about paintwork. I had to chase them on Friday as no call and still waiting, now Tuesday week.

Service

I am happy with the work BMW carrying out on my vehicle but i havent been given the complete service which i expected. I am still waiting on my courtesy car and have been without a car since 14th July, and waiting for the warranty work to finish.

Service

I been sent video to show health of my car

Service

I was of the understanding that the first service was included within my package being also what was discussed in terms of gap insurance etc I bought into so believed I was buying a complete package - service charge was included but isn't ?

Service

Problem not resolved service personnel not returning calls

Service

The pick up service was very good. We had some issue with tyre and Darren from services and Henry Tennyson was very helpful and went the extra mile to make sure we get everything fixed on time. Appreciate it very much

Service

Good service

Service

The problem with my X5 has not been resolved and no follow up was done.

Service

Quick to right a wrong. Understand the needs of those who ate passionate about their bmw and take pride in car ownership.

Service

Very efficient especially Simon the tyre man .

Service

Recently when I had an issue with my clutch and wasn't immediately satisfied with the response - Paul Trotter, who has looked after me since even before BMW when he worked at MINI, really went the extra mile to take care of me which I appreciate.

Service

Still waiting for part to be installed repaired, no contact for when this will be done

Service

Quick and helpful

Service

Tennyson looled after me made me aware of all the work carried out

Service

showed respect and helpfull

Service
We are very sorry you were kept waiting but glad you were happy overall, thank you.

Always kept you informed of your vehicles progress

Service

See above.

Service

Good and easy to get there

Service
Thank you for your positive feedback, we look forward to seeing you again soon.

Same as above

Service
We are very sorry to hear you are disappointed with the service provided on this occasion, a member of the management team will contact you to resolve.

Great communication but very disappointed that my car wasn't given a wash and clean especially as it came back dirtier.

Service

Everything was explained well.

Service

Antonio was fantastic and extremely helpful.He was a pleasure to deal with.

Service

BMW Sytner Chigwell customer service is exemplary, it sets the benchmark that I expect from the wider BMW franchised dealership, but sometimes I do not receive.Service at BMW Sytner Chigwell customer focused rather than revenue.

Service
Thank you so much for your kind comments, we look forward to seeing you again soon.

As above.

Service
Thanks for your star rating, we appreciate your business.

Everything done on time and professionally

Service
I'm pleased to read that the work was completed on time and professionally, we are grateful for your business and your feedback.

,

Service
Thanks for your star rating, we appreciate your business.

Everything was just perfect, excellent customer service!

Service
Thank you! We appreciate your kind words and continued custom.

Everything was done in time, in fact it was done lot quicker than the expected time

Service
Thanks for your feedback, I was pleased to read we'd been quicker than you expected, we appreciate your continued custom.

Went everything planned

Service
It's good when everything goes exactly as you were expecting it to - sounds simple I know - making it happen every single time is our aim. Thanks for your business.

As previous reasoning.

Service
Thanks for taking the time to give us your feedback, we appreciate how many surveys we are all asked to complete but I can assure you we read very one and use the feedback to try to improve what we do.

Because they fixed what i wanted and gave me back my car clean and they didn't driven my car

Service
I'm pleased that we were able to achieve what you needed, thanks for your feedback and your business.

As above

Service
Thanks for your star rating, we appreciate your business.

Timely, kept me up-to-date. and cleaned my car.

Service
We believe that communication is vital to a good customer experience so I'm pleased to read that you felt we did that. Thanks for your feedback and your continued business.

We had an issue and Tennyson delt with it in a first class way

Service
Thanks for taking the time to let us have your thoughts, I'm pleased you were happy with the way the Tennyson looked after you, we appreciate your business.

All went smoothly. No problems

Service
I'm glad you had a good visit, thanks for taking the trouble to give us your feedback, we appreciate your business.

After the first visit the quality of the car clean was poor. The car was left with lots of streaks down it and the wheels were not clean. After the second visit the car cleaners were not in yet (9am Saturday morning) so it couldn't be done.

Service
Apologies that the car wash was not up to standard, I know that it has since been resolved - we appreciate your feedback and your business.

Service was very good.every information of the car was given in detail. The staff was also very helpful.

Service
I'm pleased to read that you were so happy with the way the team looked after you and your car, we appreciate the feedback and your continued business.

Still waiting for a call back about a faulty dab radio

Service
Thanks for your feedback, I apologise that we were slow to respond to your questions about your digital radio - I know that we have now spoken. Thanks for choosing Sytner Chigwell to look after your BMW.

Overall service was great, as always. However, on collecting the car, I was waiting for 45 minutes before I could see someone.

Service
Thanks for your feedback, we appreciate you taking the time to give it. My apologies that we kept you waiting when you came to collect your car, unfortunately being as close to the tube station can also mean that people arrive in groups having travelled on the same train which sometimes takes us a while to work our way though. I hope that we didn't inconvenience you too much.

Great service

Service
Thank you! I'm glad you had a good experience.

Everyone was so welcoming and generally helpful but Mr Wayne Wan and Joe Lie really went the extra mile for us that we ended up buying two cars instead of one

Service
Wayne and Joe will like the kind words - we really appreciate you taking the time to give us your feedback. Thanks for choosing Sytner Chigwell.

Professional friendly service

Service
I'm pleased to read that you found the team professional and friendly, we appreciate the feedback and your business.

You fixed the problem without quibbles under warranty. Chloe was a delight to deal with.

Service
Thanks for your kind words about Chloe, I'm sure she'll be pleased to read them. Thanks for choosing Sytner Chigwell to look after your BMW

My car had a fault, and it was dealt with quickly and efficiently

Service
Thanks for your feedback, it sounds like Tennyson looked after the situation well. We appreciate your continued business.

Everything dealt with professionaly and on time, staff were very pleasant.

Service
Thanks for your feedback, sometimes us doing what we say we will do when we say we will do it, professionally and pleasantly is all you want - I'm pleased we did well for you. We appreciate your business.

It's a busy dealership and therefore frustrating having to get hold of the care team to get and update on the vehicle.

Service
We are a busy place but that shouldn’t mean that you have to wait for us to update you. We appreciate how important this is but recognise that when we get too busy communication is an early casualty. Thanks for your business and your feedback.

Because of the excellent assistance received

Service
I'm pleased to read that you were happy with the way the team looked after you and were consistent with their information, thanks for your review and for your business.

good service all around

Service
Thanks for letting us know what you thought about your recent visit and your kind words about the team, they'll appreciate the feedback. Thanks for your continued business.

Work done as promised and at agreed time. Informative and pleasant service adviser.

Service
Doing what we say we will do is something we try hard to do - it's not always as easy as it sounds when you work as part of a team because you are often relying on others but we understand how important it is to our customers. Thanks for your feedback and your business.

Kimberly in service was very professional and an expert in customer service awareness. Kimberly booked the appointment, ensured text notifications were done, addressed my queries at service and gave the follow up call after the appointment.

Service
Thanks for taking the time to give us your feedback and say such nice things about Kimberly! I'm pleased you were happy with everything, we look forward to your continued business.

Seen to promptly. Service was carried out within the 2 hours requested. Comfortable waiting facilities. Car cleaned as part of the service.

Service
Our while you wait service is a popular option, especially when you can plan a bit of admin to catch up on. We have good wifi, coffee and biscuits to help the job along. Thanks for your business

The staff were incredibly helpful, and the car was given back to me in perfect condition.

Service
Thanks for your kind comments about the team and the service they gave you, we appreciate your feedback and your business.

Work done under warranty & done efficiently

Service
Thanks for your feedback, I'm pleased to read you found the team were efficient, we appreciate your continued business.

Antonio was fantastic as always, but sadly the issue still isn't fixed.

Service
Thanks for your kind words about Antonio - he will appreciate the feedback. I'm sorry that we didn’t fix your car first time - this is an indicator we measure because we understand how inconvenient it is to be without your car. I know that we are still in touch over this. Thanks for your business.

Very happy with people I met and service provided. However, I was promised a call at lunchtime to let me know progress and this did not happen so I had to call later in the afternoon to find out. Small point but it helps my organise my day better.

Service
Thanks for your feedback, we recognise that giving regular updates is very important to the overall experience for our customers. Sadly, it tends to be the first thing that we fall down on when we bite off a bit more than we can chew - our apologies, I hope that we didn't inconvenience you.

Darren always not only meets expectation but always goes over and beyond service levels. Hence that is one off the reasons I'm loyal to Sytner Chigwell.

Service
Thanks for taking the time to let us know how the experience was for you, Darren will be grateful for the positive comments. We appreciate your continued business.

A few days after the service, a message appeared informing me that the car needed an oil change and a service in 4,000 miles. It is clear that my car was not serviced as it should have been.

Service
Thanks for taking the time to give us your feedback. One of the ways BMW extend service intervals is to allow the car to calculate when different aspects of the car need service independent of one another (i.e. we don’t just do a 'full' service once a year). However, we understand it is frustrating to need to return 3 or 4 months later in order to get the maximum value for money - sometimes time and inconvenience are more important. We appreciate your business.

Tennyson was very helpful & efficient

Service
Thanks for your kind words about Tennyson, he will enjoy the feedback. I'm pleased you were happy with the way he handled your visit. Thanks for your continued custom.

Responded to all our issues and resolved them

Service
It sounds simple, but just getting done what you have asked to be done isn't always as straightforward as it should be. Cars are complex things and the human communication is often the weakest link in the process. We try very hard to make sure we have understood what you've asked of us and then resolve them.

Handing over the car, quick and efficient. Needed new part,car would be ready next day. Called on 5 occasions to get an update on car, never got call back, told at 16.20 car ready to pick up, not able to do so as unable to get to BMW.

Service
Thanks for your feedback. Communication is often one of the first things to slip when we get very busy. I apologise that we weren't at our best and if it inconvenienced you. We appreciate your business.

Courtesy car provided.

Service
Courtesy cars are part of the service we offer, I'm pleased that we were able to achieve what you needed to in a timely and efficient way. Thanks for your business.

My car was returned without cleaning the areas that was worked on and I had to ask for this be done. Not acceptable.

Service
Thanks for your feedback, we read it all and use it to try to improve what we do. I'm sorry that the cleaning wasn’t up to standard but I understand that we resolved this on the day. We appreciate your business.

I was not given good information about when my car would be ready. I was also chased by the finance department at 4.45 the day before i was due to pick up the car, when I would have expected any issues to have been raised long before then.

Sales

Nice environment and friendly staff from the reception to the sales team

Sales

Good service

Sales

Bee was extremely professional and efficient.

Sales

Good friendly service. Kept in touch during the build / delivery process

Sales

An excellent end to end sale process. We have in the past dealt with Keith Callanan an excellent salesman, however has left, and so were worried that we would not get the same level of service. However James Harris was excellent and very helpful.

Sales

James Harris was our point of contact we were very impressed with him and the dealership

Sales

We bought our new car and dealt with James Harris he was fantastic

Sales

Purchase was super smooth, no issues from start to finish and delivery was very fast and Nick worked around our calendars

Sales

We walked in to look at a few models to compare with other makes of car we had seen. The whole experience was so smooth and easy that we walked out of the showroom owning a brand new car.

Sales

James Harris was great

Sales

My main contact was away on vacation during the build of my vehicle, and had to call the dealer to get a delivery update. I was only provided with the vehicle registration (to prepare insurance) upon asking - this was not handed to me when available

Sales
Thanks for your feedback, I appreciate the frustration caused when your contact is away on vacation, we do our level best to ensure that there is no disruption to our customers but it seems to have caused delays whilst we got up to speed - my apologies. Thanks for choosing Sytner Chigwell to supply your new BMW.

I found all the staff to be really friendly and helpful.

Sales
Thanks for your kind words about the team, they will appreciate the feedback.

The experience totally depends on your direct point of contact and ours was James Harris He was great

Sales
James will enjoy the feedback! Thanks for taking the time to give it. We appreciate your business.

After an initial hiccup with an appointment, everything was professionally dealt with and went very smoothly.

Sales
Thanks for your feedback and for your patience with the initial appointment confusion, I'm pleased that everything went smoothly from that point on. We appreciate your continued business.

Helpful salesman and not pushing extras that were not requested.

Sales
Thanks for your feedback, we think our job is to make sure that we help you choose the right car for your needs which of course means understanding what is important to you. I'm pleased that you found our team helpful and not pushy. Thanks for your business.

James Harris, the lovely man that spoke to me about the car was extremely helpful and made the whole process simple and hassle free.

Sales
I'm pleased to read that James looked after you so well, he'll appreciate the feedback. Thanks for choosing Sytner Chigwell to supply your new BMW.