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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Latest News & Events

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Peter Chadwick

Peter Chadwick

Head of Business

Paul Trotter

Paul Trotter

Service Manager

Paul Mathieson

Paul Mathieson

Dealership Accountant

Wayne Wan

Wayne Wan

General Sales Manager

Harry Hitchcock

Harry Hitchcock

BMW New Car Sales Manager

Matthew Waller

Matthew Waller

BMW Used Car Sales Manager

Kaya Soydan

Kaya Soydan

Senior Business Manager

Chris Hall

Chris Hall

MINI Brand Manager

Phil Hopper

Phil Hopper

Parts Manager

Keith Downes

Keith Downes

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent hospitality

Service

the wash/valet could have been a lot better

Service

Good service, kept me informed. Very nice staff

Service

As above .

Service

The delay in being able to take the car in and the delays on arrival and collection (see above). I also feel the wheel balancing should have been dealt with by Sytner, Harold Wood prior to delivering the car to me.

Service

Clear information provided

Service

Very unhappy. Very questionable in terms of basic competence. Had very similar problems 3 years ago with the same garage and ended up writing to the BMW CEO to complain. Still shockingly poor.

Service

Brake fluid change was scheduled part of the service. According to service record it had changed but but according to the on boad car service history it hasn't been done Still showing over due.

Service

The faults weren’t fixed. They have returned and I will have to find time to return the vehicle, wait for it to be rectified and then find time to collect the vehicle.

Service

Quick service, courtesy car and was kept in the loop

Service

They fixed the problem that I had and also gave me a courtesy car. I asked for a quote about some bodywork and if I wanted to sell the car but no-one got back to me. Tom in the centre is very helpful and always does his best to help.

Service

Great service, I understand the garage is busy but it would be nice to be called back quicker when trying to get hold of the service team.

Service

Good service once I got the car there. BMW Assistance were good

Service

Helpful, good advice, fixed then issues superbly and skill.

Service

My only issue was when the garage changed the tyres (summer to winter) they did not reset the computer, so within 2 days I was seeing the message to "stop and check my tyre pressures"

Service

Tennyson provided exceptional customer service.

Service

need more updates as car availability

Service

This is a mixed bag as I have no complaints from the day. The team dealt with everything quickly and professionally. I was annoyed however at the amount of chasing that I personally had to do to get to the resolution.

Service

Overall good service

Service

Fixed the minor issues and the car was returned like new, cleaned to a very high standard inside and out, and no charge!

Service

Because it’s true

Service

Car was brought to garage with issues and despite not having a booking they were able to repair my car and service it within 48 hours.

Service

Brought the car in for a service and complained about a noise coming from the car at low speeds, I was told it was the handbrake shoes. These have been since replaced and still the issue persists

Service

Too much attitude

Service

Apart from waiting too long, everything was great

Service

Quick with minimum fuss

Service

Very satisfied, kept in touch , efficient

Service

The service advisor listened to my comments and ordered parts straight away so I got the car back the same day.

Service

The process was dealt with quickly and the online video of the inspection was appreciated.

Service

Did exactly what they said on the tin

Service

It was just oil change

Service

Friendly and efficient staff take time to listen and deal with any issues, ensuring customer satisfaction.

Service

Up to the usual high standards

Service

The customer service received was excellent along with the repair work of my vehicle.

Service

all requested issues sorted on this visit. I do feel it is a shame when i hear my car is subject to a recall that the reason for recall is not shared, i don't think this is very transparent.

Service

All my service requirements were met during the period my vehicle was with Sytner Chigwell.

Service

Vehicle returned in good working order with work done and also nice and clean.

Service

Great Service, Very efficient and helpful.

Service

Always excellent service

Service

Very easy

Service

i came for winter check.i spoke to Daren the service staff about my car service is due i will need an appointment.he done my service on same day .am very happy about service he offer me.

Service

2 service issues. 10,000 m service took over 2 hrs vs 1.5 w no communication why. I was given a discount for this wait. That afternoon my car stalled to find out the air had not been pumped out of the fuel pipes when filter was changed.

Service

darren as always went above and beyond to help and keep things smooth

Service

Cause had visited few other BMW services in the past and have examples to compare.

Service

As above

Service

I had an issue with one alloy wheel which happened to be cracked in five different places and after speaking to customer services I was informed to speak with the dealership as my car was in for a service. When explained they Brushed it off.

Service

Was expected at check in - was advised when to pick up - everything was snappy snappy

Service

Very simple procedure, allowed me to leave my key at desk and called when the car was ready.

Service

Prompt and Good customer service.

Service

No trouble. Called if there was an issue. Resolved quickly

Service

The vehicle was serviced with no problems & was cleaned when I returned to collect it.

Service

I have to visit Synter Chigwell and leave the car early in the morning and have to collect after work at 5pm.They would have programmed the service and MOT same time.

Service

Service was great

Service

The issue was sorted and was given a Complimentary car wash

Service

They kept me informed at all times with what was going on.

Service

Staff couldn’t be more helpful and whole experience is stress free

Service

I was fully informed of the progress with faults rectified

Service

The team are extremely attentive, deliver value for money and only complete the necessary service items. I feel completely safe leaving my car with the dealership.

Service

Free valet

Service

Service Advisor Darren Herbert helped me greatly and revived my faith in BMW after I was having issues with my car. He went beyond my expectations and got my car issues resolved. Staff like that are a pleasure to deal with.

Service

Haven’t rectified the problem and the matter-of-fact made one issue worse

Service

The part had to be ordered from Germany so was kept update through the process

Service

Everything is great apart from the location as it’s a little far away from me.

Service

service was great

Service

Good customer service

Service

Sytner Chigwell have an excellent customer service including after sale care. I can say this because I have had the opposite experience at Stephen James in Ruxley which is ongoing. Sytner Chigwell has restored my faith in BMW

Service

The service took a bit longer than expected (90 mins rather than an hour).

Service

Not fully happy with service!!

Service

Friendly, helpful and polite and car is running great

Service

Requested a quote when I brought the car in for an MOT so I don't have to bring the car in twice. I don't think photos were taken as it seems I have to bring the car back again.

Service

Staff accommodating and helpful

Service

Due care and customer service. I shall definitely continue to use BMW Loughton.

Service

Tennyson was a great service advisor as usual

Service

Always great service

Service

Car running well

Service

car was cleaned and very nice

Service

again my car is still showing my car is overdue a service, so this notification was not removed. I was also charged £550.00 despite having a service pack and I stated this to the dealer, however they told me this had expired. I found it hadn't.

Service

I take my car to SYTNER because you are the ALPINA specialists in the UK.SYTNER appear to have forgotten all about ALPINA.Many of your staff do not even know what an ALPINA automobile is, and just treat it as a Mini.And I get ripped off every time

Service

Car runs better after service.Good valet service too.

Service

The service was carried out quickly and I particularly liked the video sent to me

Service

As above and the car seems to be running well

Service

Very helpful and responsive staff. I liked the video I received showing me the tyre tread

Service

The service department did not keep me informed. I telephoned close to the collection time to discover it was not going t be ready.

Service

Fast efficient service

Service

My service advisor Darren Herbert was professional and informative. Richard Banks and the workshop team were efficient and honest on what work needed doing.

Service

Rude and unprofessional comment made by a technician

Service

Satisfied but was given a quote without the VAT and had a little surprise when I actually paid the full amount on the day I picked my car up.

Service

Everyone helped out despite a software crash with the update

Service

I was not happy with the wait. I was told on the phone my car was ready to be collected. Once I got there I was made to wait an hour before I asked at the desk what was happening and then another 45min for the car to be brought round

Service

THE JOB FINISHED TO MY SATISFAFTION

Service

I was not given any details of service (with previous dealers we had an annual service with comprehensive list of what had been checked) I was not told where the car had been left and had push my daughter in a wheelchair in a busy car park.

Service

At Bmw I would have expected to pay high prices for servicing however the prices and service received was very good.

Service

Comminication is very poor. You have to call repeatedly to speak to the service representative who is managing your car. 90% of the time they are unavailable to answer. 5% chance of being called back.

Service

Just a very good experience

Service

Car was returned to me when it clearly still had a problem.It was an unusual situation with the some unexpected insurance work being completed in the same booking, but letting me have the car back with such an obvious problem shows a lack of care

Service

I had a problem with my 2016 BMW 218 i which had a stone break the front foglight.the service manager gave me a price to replace light and booked me in for a repair

Service

Very good team at the Loughton branch

Service

Pleasant yet professional staff

Service

completed all the work on time. One star dropped as I came in with a 5 series and was given a mini as a replacement. I actually would have liked to try the new 5 series as was thinking of changing my car...

Service

Service not carried out to satisfaction and now have to return the vehicle, which has taken over 2 months to get done - now set for Friday this week! Fingers crossed that all should be done correctly and to my satisfaction!

Service

Great Service (communication, work etc) on this occasion

Service

FAST, EFFICIENT SERVICE BY THE CUSTOMER REP AND THE ENGINEER. EXCELLENT VIDEO OF THE CAR SHOWING THE ISSUES THAT AROSE

Service

Amazing attention to detail.Consideration for customer's needsSpeed of response.

Service

Tennyson who has looked after my car service was fantastic always deliver great for customers

Service

A lovely environment, pleasant to do business in. Delivery of the car was perfect.

Sales

The car came in on the day that was promised and the most important thing to me was having good communication of what was happening which I had.

Sales

Very helpful, great customer service, professional and good knowledge of the product.

Sales

Excellent service from salesman Thomas o'hara. He understood our requirements and patience in explaining the products on offer.

Sales

Service was exceptional

Sales

Very professional service all round.

Sales

The salesperson was a pleasure to deal with.I liked the deal offered but whilst I had an email that said that the service package was included - it was not delivered. I thought the preparation of the car, hand over and delivery was excellent

Sales

Very satisfied!Everything that was promised and said was done.

Sales

Tim Shackleton has been great through the buying experience. Was able to find the right car, and shows enthusiasm in what he does. Will definitely let others know of this dance and refer him to assist them in their purchase.

Sales

Excellent

Sales

We’re excite a new car by BMW 118i M Sport me and my wife first drive for it.

Sales

The Head of the Sales team and our own sales executive were thoroughly up-to-date and proactive throughout.

Sales

Everything I asked of the sales team was delivered

Sales

The car was ready when promised and staff were all very helpful.

Sales

Faultless

Sales

good salesman - Mr O'Hara

Sales

Felt very comfortable

Sales

Really happy showed me everything and talked through everything

Sales

It was quick, enjoyable and I’m over the moon with my new car

Sales

It was a pleasure dealing with James Harris , he was fantastic from start to finish

Sales

Harry Hitchcock and James Harris dealt with my every need and have been in touch after collecting the car to make sure everything if going well.

Sales

Smooth, no fuss, no pressure

Sales

James was very informative and attentive and was ready to do what ever was needed to ensure a smooth deliverey.

Sales

The service and the after care was great.

Sales

The car was delivered within the promised timeframe.