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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Richard was really knowledgeable, he kept me informed throughout my wait for my car and the service was completed efficiently. The extras of the car being washed and the video evidence provided were the cherry on top.

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Service was ok. Nothing great, nothing bad.

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Very convenient, friendly staff, great technicians and service advisors

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Good Afternoon Mr Naviya, thank you so much for your kind feedback, I'm delighted you were happy with our service and everything that Darren did for you. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Made to feel welcome at the branch

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Good Afternoon Ms Rogers, thank you for your kind feedback. I am delighted you felt welcome and that you are happy with the service we provided. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Staff were professional and a pleasure to deal with

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Good Afternoon Mr Gonsalves, thank you so much for your positive feedback, it truly means a great deal to us and we are delighted you are happy. Kind regards, Peter Chadwick - Head of Business

Great service. Facilities fantastic. Well done Sytner Chigwell

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Good service.If anything could have been a little quicker to complete the job

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Because the service was good

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First class service experience

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I always use Sytner Chigwell

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Everything worked out as expected.

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Drop off time amended to fit my wife.

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The problem was resolved very well as a result of computer information.However in the past few weeks the car had been in because I sensed there was a problem but was told there was nothing wrong Which was slightly worrying

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Professionally handled

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once again, I got a first class service without wasting my time.

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My car was ready much quicker then I expected and everything I asked to be checked was carried out

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My local garage is Spire, which is c.1mile away, but they have annoyed when looking to buy and service my car, so won’t use them. Your guys at Sytner seem to treat customers fairly and understand the value of relationship

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The Service came up to the level that I expected and have no complaints.

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Professional staff. Efficient and process driven.

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Fit for purpose.

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I always receive and outstanding service. Very welcoming and make you feel at ease as soon as you arrive at the reception area.

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Easy to deal with and kept up to speed with what was going on.

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Joe Lie was very helpful, he tried his best find the right car for me.

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everything well organised and effecient

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I was given a very good discount. Although I have not driven the car much after the recent Service done any likely issue in the past that I encountered was normally resolved satisfactorily. So they are entitled to earn my full mark.

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It's all down to a caring service from the team.

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Pleasant greeting, professional approach, nice surroundings to wait with complimentary refreshments and car was washed and ready when promised.

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satisfied that all repairs was completed on the first visit and i was dealing with a honest man in Darren Herbert at Sytner chigwell unlike Nick Philip at Harold Wood.

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very good customer services

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Darren was very good and kept me in the loop all the way

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Achieved a good price and recieved outstanding service

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All went very smoothly despite the challenging weather conditions. Richard was also extremely informative when explaining the merits and operation of X-Drive.

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The servicing team at Sytner Chigwell are fantastic. They do an excellent job at competitive prices and always ensure I'm satisfied with the work that has been completed.

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Self explanatory

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i think custumers are miss led about the service pack it ends around 48/49 k and the service does not come due till 50/51k

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Staff are always friendly and knowledgable.

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Excellent customer service from reception through to service team

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Within few hours of wait car was fully serviced cleaned and washed very happy with that.

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all done in 1 hour, very fast , very quick, couldnt ask for anything better

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Great atmosphere and smiles all around even the cleaners feel there part of BMW as well when I came to drop my car and pick up keep it that way don't make them feel that there in valued please

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When collecting car advised rear brake pads would need replacing soon. If they had contacted me they could have done whilst car was at garage

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Personal service was great but my tyre pressure warning lights kept coming on after I left

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See above - also not clear why the tyre brand was suggested, no options were given. It took more than 30 mins to pick up the car even though we had called before

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Was told exactly what the status was with car and great video text of other checks. I totally trust BMW mechanics

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Tom Hinds made it easy and quick

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Always looked after,and when there are problems been solved quickly and promptly

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No problems. Collected when they said. Delivered back when they said. Had also cleaned the car.

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Vehicle ready for collection, as agreed, complimentary vehicle wash & vacuum

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The work was undertaken but wasnt particularly timely I was booked in but it was over 30 minutes late before I was called to the service desk.The work was quoted as 90-120 minutes but i was there over 3 hours waiting.The car was washed and hoovered

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job done

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I was helped with my appointment and my car was ready well before my meeting!

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Staff aren’t friendly or supportive, don’t care attitude

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Because you can see that people are taken serious job

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Screen service information unaltered after service. On return visit, screen altered but says next service 03.18,presumably meaning19?

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Great customer service team- specially Kimberly. She helps and guides me for required servicings. Good support indeed.

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Courteous,respectful and attentive staff happy to help you,and show it

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Quick service

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I was told that I would receive a phone call as I had been told that the tyres were wearing, Alana was going to let me know the price to replace the tyres.

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5 Star Service

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Car was not very clean at the end

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Service has been done quicker than they said. So I saved my time.

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Richard Rock ensured my service was carried out in a prompt and efficient manner and also arranged the car to be washed and cleaned.

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Fantastic service with reminders and updates. I always felt fully informed at all stages.

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My car is in working order and I loved the video report enabling me to get other things sorted and knowing where there could be potential issues in the not so distant future..

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Courteous staff, kept me informed, the work was done on time and car kept clean.

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Again the person who dealt with me was efficient

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Service staff are ways polite, informative and helpful.Tech staff always carry out work properly and I always get my car back in the condition i left it. I appreciate the care given to older cars.

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Efficient service

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Exceptional service

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There could be improvements with reception staff

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Richard Rock provided a first class customer hosting skills from the moment I dropped my car off for a service to when I picked it up.

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Always out do my expectations

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Received a drop at home after leaving car at BMW Service centre. Complementary car wash.

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Very professional

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A one

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Quick waiting time and generally a good work ethic displays by the whole team!

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from the very first phone call made to bmw to report my fault , i was given first class service. Proffessionalism , speedy service , explaination of works and reassaurance.

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The issue was fixed but just feel should have been smoother.

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You were quick, efficient, friendly and polite.

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Very satisfied

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Great service within time and quoted cost. Delivery / collection could have given a courtesy call prior to arriving. I asked for a quote that I did not receive.

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I was taken care of well

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The car was apparently serviced quickly and competently and was much improved however it is too soon to know if any problems will develop which could be traced back to the work done as mere mortals are not in a position to conduct an independentcheck

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See aboveLoved the video report sent regarding the service. Communication was good with you.

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Friendly staff and was quick.

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Friendly and hassle-free

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Tom was especially great - very knowledgeable and always happy to help

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Sorted the issue with the car

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Everything was explained in full, helpful and friendly. Tom went above and beyond to help me, I have a 5 week old baby and he switched everything from hire car back into my own car when collecting which is massively appreciated, good communication

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Communication was poor.

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they were excellent

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Always helpful gets straight to business and looking to solve the issue soon as. Tom Hinds I believe was the gent who served me top class he was straight to the point no beating round the Bush. Which Is my way and his service was quality.

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Because of the service I got

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Solved the issue efficiently. However had to leave the car overnight as part not in stock

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The care & interaction of the service department staff at Sytner Chigwell is fantastic

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Great service every time

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I was given a service car as promised and the check were done in good time.

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Service carried out as asked

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great service

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BMW paid a contribution to repair rear wheel bearings, accepting that it was rare for a vehicle of 3 years and 26k miles to develop such a fault. Would have liked the cost met in full.Routine wash and vacuum of the car did not take place post repair

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Ones the car was ready to pick up they said the car was clean inside out. When i saw the car it was dirty not happy at all.

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Tony was helpful to me and kept me updated on my car.

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Had no issues

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Very polite. Professional in every way.

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I had a problem with my tyre pressures a few days after my service and it was proven by the tyre company that I took my car to that my tyre pressures had not been checked during my service even though I had specifically requested this.

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Polite courteous staff quick and efficient and I was back on the road in no time excellent service.

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I had a puncture in the evening and within 1 hour my car was towed and within 2 I had a replacement car on my drive

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Excellent Customer Service

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Good and pro-active communication. Did what they said they would do and on time.

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happy with all the work

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All mentioned above

Sales

Got the car I wanted and range of cars on site is a sizeable stock to be able to view different options.

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Excellent experience from start to finish.

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Tom made collection day for me very special and made my dream car come true !

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I have explained this in my first answer.

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Really happy with time keeping and booking our appointments.

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knowledgeable staff and lovely experience

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Tom Ohara was so polite and patient.

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I have given this answer because we didn't face any problems at all, Thomas O'Hara went out of his way to treat us with compassion

Sales

There was no sales pressure, very relaxed manner of buying a new car. Tim was knowledgeable and answered any questions with ease.

Sales

Richard Tanner was very attentive and easy to get on with. He gave me a lot of useful information and worked hard in getting me the right car.

Sales

Show room was not as good as last time I bought a car there which was 2 years ago.

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Richard was very helpful and nothing was too much trouble.

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I dealt with Richard Tanner and found him to be very polite and professional who kept me up to date weeky

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Harry and Richard at Sytner Chigwell very helpful

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Because even I was surprised with my delivery of the car so quick and efficiently. .I will be definitely let my friends and family know about BMW. .AND RECOMENDS THEM TO HAVE ONLY BMW .

Sales

Your staff member had great communication skills and was very accommodating and thorough.

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Great service

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All went very smoothly. Kept up to date with progress and efficiently

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Kept informed at all times with the progress of my new car and when I could take delivery.

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Very helpful, patient with me and hospitable throughoutAnd the Heads-up display, was a great suggestion

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Was kept well informed through out the process

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As I said spot on very happy indeed

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Richard Tanner was polite and helpful. He gave me regular updates on progress through the whole process.

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Your sales representative Tom O'Hara was absolutely brilliant he need a promotion

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Not one hitch

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Very happy with my new car; one thing that could have been better was having the car in the showroom like other people do as mine was just brought outside and parked there.

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Throughout our dealings with Sytner Chigwell and especially with Matthew, it was hassle free, and we were dealt with professionally, courteously and also in a friendly way.

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Happy with service

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Sales Rep James Harris has continued to be in touch until everything was resolved

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Totally satisfied James and chris are the best

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We have dealt with the salesman previously we feel he gives us A fair and professional approach to any negotiation.

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Found me a car to my requirements

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Great sales rep n should be recognised for his efforts

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Why is it my wife bought a number of cars gets champagne flowers lots of branded goods bags umbrellas etc..4 cars later and I have not even gota decent key ring? How does that work?

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Ran very smoothly

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James Harris- excellent seller, very helpful, knowledgeable and professional. I would always be happy to be served by him.