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ABOUT CENTRE SYTNER CHIGWELL

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Timely, kept me up-to-date. and cleaned my car.

Service
We believe that communication is vital to a good customer experience so I'm pleased to read that you felt we did that. Thanks for your feedback and your continued business.

We had an issue and Tennyson delt with it in a first class way

Service
Thanks for taking the time to let us have your thoughts, I'm pleased you were happy with the way the Tennyson looked after you, we appreciate your business.

Service was very good.every information of the car was given in detail. The staff was also very helpful.

Service
I'm pleased to read that you were so happy with the way the team looked after you and your car, we appreciate the feedback and your continued business.

All went smoothly. No problems

Service
I'm glad you had a good visit, thanks for taking the trouble to give us your feedback, we appreciate your business.

After the first visit the quality of the car clean was poor. The car was left with lots of streaks down it and the wheels were not clean. After the second visit the car cleaners were not in yet (9am Saturday morning) so it couldn't be done.

Service
Apologies that the car wash was not up to standard, I know that it has since been resolved - we appreciate your feedback and your business.

Still waiting for a call back about a faulty dab radio

Service
Thanks for your feedback, I apologise that we were slow to respond to your questions about your digital radio - I know that we have now spoken. Thanks for choosing Sytner Chigwell to look after your BMW.

Overall service was great, as always. However, on collecting the car, I was waiting for 45 minutes before I could see someone.

Service
Thanks for your feedback, we appreciate you taking the time to give it. My apologies that we kept you waiting when you came to collect your car, unfortunately being as close to the tube station can also mean that people arrive in groups having travelled on the same train which sometimes takes us a while to work our way though. I hope that we didn't inconvenience you too much.

Great service

Service
Thank you! I'm glad you had a good experience.

Everyone was so welcoming and generally helpful but Mr Wayne Wan and Joe Lie really went the extra mile for us that we ended up buying two cars instead of one

Service
Wayne and Joe will like the kind words - we really appreciate you taking the time to give us your feedback. Thanks for choosing Sytner Chigwell.

Professional friendly service

Service
I'm pleased to read that you found the team professional and friendly, we appreciate the feedback and your business.

My car had a fault, and it was dealt with quickly and efficiently

Service
Thanks for your feedback, it sounds like Tennyson looked after the situation well. We appreciate your continued business.

You fixed the problem without quibbles under warranty. Chloe was a delight to deal with.

Service
Thanks for your kind words about Chloe, I'm sure she'll be pleased to read them. Thanks for choosing Sytner Chigwell to look after your BMW

It's a busy dealership and therefore frustrating having to get hold of the care team to get and update on the vehicle.

Service
We are a busy place but that shouldn’t mean that you have to wait for us to update you. We appreciate how important this is but recognise that when we get too busy communication is an early casualty. Thanks for your business and your feedback.

good service all around

Service
Thanks for letting us know what you thought about your recent visit and your kind words about the team, they'll appreciate the feedback. Thanks for your continued business.

Everything dealt with professionaly and on time, staff were very pleasant.

Service
Thanks for your feedback, sometimes us doing what we say we will do when we say we will do it, professionally and pleasantly is all you want - I'm pleased we did well for you. We appreciate your business.

Because of the excellent assistance received

Service
I'm pleased to read that you were happy with the way the team looked after you and were consistent with their information, thanks for your review and for your business.

Work done as promised and at agreed time. Informative and pleasant service adviser.

Service
Doing what we say we will do is something we try hard to do - it's not always as easy as it sounds when you work as part of a team because you are often relying on others but we understand how important it is to our customers. Thanks for your feedback and your business.

Kimberly in service was very professional and an expert in customer service awareness. Kimberly booked the appointment, ensured text notifications were done, addressed my queries at service and gave the follow up call after the appointment.

Service
Thanks for taking the time to give us your feedback and say such nice things about Kimberly! I'm pleased you were happy with everything, we look forward to your continued business.

Seen to promptly. Service was carried out within the 2 hours requested. Comfortable waiting facilities. Car cleaned as part of the service.

Service
Our while you wait service is a popular option, especially when you can plan a bit of admin to catch up on. We have good wifi, coffee and biscuits to help the job along. Thanks for your business

The staff were incredibly helpful, and the car was given back to me in perfect condition.

Service
Thanks for your kind comments about the team and the service they gave you, we appreciate your feedback and your business.

Antonio was fantastic as always, but sadly the issue still isn't fixed.

Service
Thanks for your kind words about Antonio - he will appreciate the feedback. I'm sorry that we didn’t fix your car first time - this is an indicator we measure because we understand how inconvenient it is to be without your car. I know that we are still in touch over this. Thanks for your business.

Work done under warranty & done efficiently

Service
Thanks for your feedback, I'm pleased to read you found the team were efficient, we appreciate your continued business.

Very happy with people I met and service provided. However, I was promised a call at lunchtime to let me know progress and this did not happen so I had to call later in the afternoon to find out. Small point but it helps my organise my day better.

Service
Thanks for your feedback, we recognise that giving regular updates is very important to the overall experience for our customers. Sadly, it tends to be the first thing that we fall down on when we bite off a bit more than we can chew - our apologies, I hope that we didn't inconvenience you.

Darren always not only meets expectation but always goes over and beyond service levels. Hence that is one off the reasons I'm loyal to Sytner Chigwell.

Service
Thanks for taking the time to let us know how the experience was for you, Darren will be grateful for the positive comments. We appreciate your continued business.

A few days after the service, a message appeared informing me that the car needed an oil change and a service in 4,000 miles. It is clear that my car was not serviced as it should have been.

Service
Thanks for taking the time to give us your feedback. One of the ways BMW extend service intervals is to allow the car to calculate when different aspects of the car need service independent of one another (i.e. we don’t just do a 'full' service once a year). However, we understand it is frustrating to need to return 3 or 4 months later in order to get the maximum value for money - sometimes time and inconvenience are more important. We appreciate your business.

Tennyson was very helpful & efficient

Service
Thanks for your kind words about Tennyson, he will enjoy the feedback. I'm pleased you were happy with the way he handled your visit. Thanks for your continued custom.

Handing over the car, quick and efficient. Needed new part,car would be ready next day. Called on 5 occasions to get an update on car, never got call back, told at 16.20 car ready to pick up, not able to do so as unable to get to BMW.

Service
Thanks for your feedback. Communication is often one of the first things to slip when we get very busy. I apologise that we weren't at our best and if it inconvenienced you. We appreciate your business.

Responded to all our issues and resolved them

Service
It sounds simple, but just getting done what you have asked to be done isn't always as straightforward as it should be. Cars are complex things and the human communication is often the weakest link in the process. We try very hard to make sure we have understood what you've asked of us and then resolve them.

Courtesy car provided.

Service
Courtesy cars are part of the service we offer, I'm pleased that we were able to achieve what you needed to in a timely and efficient way. Thanks for your business.

My car was returned without cleaning the areas that was worked on and I had to ask for this be done. Not acceptable.

Service
Thanks for your feedback, we read it all and use it to try to improve what we do. I'm sorry that the cleaning wasn’t up to standard but I understand that we resolved this on the day. We appreciate your business.

Tennyson Henry is an outstanding member of your service team.

Service
Tennyson will enjoy the feedback, thanks for taking the time to give it and for choosing Sytner Chigwell to look after your BMW.

Based on Richard's honesty & service he provided 5 for that, but for car service, It could have been better, going extra mile while servicing and checks. Aircon is not working don't know if it was, it checked would have fixed.

Service
Honesty and integrity are essential to us so I'm pleased to read you thought we displayed these traits. We carried out a quality enhancement and a complimentary health check, I hope the information we provided you with was helpful. We appreciate your business.

I received excellent service from the moment I dropped the car off, then receiving a courtesy hire car and the completion of the job

Service
Thanks for your feedback, I'm pleased that you felt you received excellent service - we do our best!

The service was completed professionally within the scheduled time.

Service
The while you wait service we offer for straightforward service work is very convenient when you can plan a day to spend a couple of hours in a pleasant environment with good free wifi which can allow you to work if you want to. I'm pleased that it worked well for you. Thanks for your feedback and your business.

Very satisfied.. excellent customer service and very approachable.

Service
Thanks for taking the time to let us know how the experience was for you, we appreciate your business.

Everything from BMW was great. Only issue was the wait to pick up the hire car from enterprise.

Service
Thanks for your feedback, I apologise if the Enterprise rental was delayed, we will let them have your feedback to try to improve the overall experience. Thanks for your business.

The executive (Tom Hinds) who dealt with my problem was proactive and responsive throughout, sharing information sensibly and comprehensively

Service
I can't emphasise enough how important it is to us to get feedback from our customers. We understand that lots of organisations ask for feedback and it can sometimes be a bind to provide it but we do value it and use it to try to improve what we do. Thanks for your business.

they treated me courtesy and treated me well coffee and biscuits

Service
I'm pleased to read you had a pleasant visit - thanks for choosing us to service your BMW.

I had no problems with the service

Service
Thanks for taking the time to give us your feedback, we appreciate your business.

The service department were ready when I arrived , the car was dealt with promptly and was fine when I left

Service
We gear up for our busy time between 8 and 9 am so I'm pleased to read that your experience was good. Thanks for choosing Sytner Chigwell to look after your BMW.

All went smoothly and painlessly.But car did come back with an empty screen washer. Somehow I thought it would have been refilled.

Service
Apologies, we should have refilled your screen wash as a courtesy, I'm pleased to read that other than that you had a good visit. We appreciate your business.

Knowledgeable staff who fixed issues as requested - marred only by having to return car because one problem had not been fixed. Meant an additional trip to and from Chigwell to Harlow.

Service
Thanks for your patience, occasionally, with intermittent faults a second visit can be required but I'm pleased to read that everything is resolved now. Thanks for your business.

Am a disabled person i got a great customer service. The lady was very helpful

Service
Thanks for taking the time to give us your feedback, I'm pleased to hear that you felt we provided you with a good and helpful experience. Thanks for choosing Sytner Chigwell.

The reception was very good

Service
Thank you for taking the time to give us your feedback, I'm pleased to read that you were happy with the way the team looked after you. Thanks for choosing Sytner Chigwell to maintain your BMW

Agreed work was not completed and it seems not understood properly.

Service
Thanks for your feedback, I know that we have now completed the work you requested having had the car a second time. I apologise that this took two visits to resolve. We appreciate your business.

The total experience was first class from start to finish as always. I have been going to this garage for around 5 years and my experience has been the same.Tennyson kept me informed throughout my wait for my service to be carried out. Staff GREAT !

Service
Thanks for your kind words about Tennyson and the team. I'm pleased that we continue to offer you a good service and that the trust you have built with us during that time helps too. Thanks for your continued business.

service requirement light in car still comes on every time i start the car.

Service
My apologies - I know that we have since been in touch to establish the cause of the service light and resolve it. Thanks for your feedback.

I was having a problem with sat nev it keeps on telling me to wait I was asked to change the CD and I said I have already changed this is not the original one. I still have problem where sat nav still not working at all . need to rebook .

Service
Thanks for your feedback, I'm sorry to read that you are still experiencing problems with your Sat Nav. I think that we need to check the DVD you have bought to rule that out as a possible cause, I know that we have been in touch to make arrangements.

Apart from me having to wait for nearly 4 hours while my battery was being replaced, I think it was worth the wait. They cleaned the car inside and outside after replacing the battery and coding it. The battery has given the car a new lease of life.

Service
Thanks for your feedback, it sounds like we explained the nature of replacing a battery isn't like it used to be with it being a component that 'talks' to all the other electronic systems in the car. Depending on the software version that your car came in with, part of the process will be to bring your car to the latest update so that might explain the longer than usual 'coding'. I'm pleased to read that you felt it was worth it. Thanks for your business.

I am satisfied with your work.

Service
Thanks for your feedback and your business - we appreciate it.

Dealt with very well. A bit of a wait for the car to be ready.

Service
Apologies for the delay when collecting, I hope that we didn’t inconvenience you too much and appreciate your patience. Thanks for choosing Sytner Chigwell to look after your BMW.

From the initial telephone call to book the car in right through to collecting it at the end everything was done well and with a friendly courtesy.

Service
Thanks for your kind words, we appreciate the feedback and your business.

everything went as planned.

Service
Simply doing exactly what we have said we will do is an excellent basis for a good customer experience so I'm pleased to read that everything went as planned. We appreciate your feedback and your continued custom.

Everything ran smoothly from booking in to final payment. I was kept updated on the situation and dealt with promptly once finished. All staff were very polite and accommodating.

Service
I'm pleased to read that you had a good visit and that everything went smoothly, we see upwards of 70 cars per day for service and repair so the logistics keep us on our toes! Thanks for the feedback and for your business.

Excellent service. All questions were answered, very friendly staff especially Chris Ward and Tennyson Henry.

Service
Thanks for your feedback, we try to provide customers access to the technician who worked on their vehicle (if it's practical) as we understand its value to customers who want a technical understanding of what we have done. I'm pleased that this worked well for you too. Chris and Tennyson (your Service Advisor) will also appreciate the kind words. Thanks for choosing Sytner Chigwell to look after your BMW.

prompt response lokked at asdditional problem other than what the car was booked in for .

Service
Thanks for your feedback, I'm pleased to read that you were happy with the way the team looked after you and your car. We appreciate your business.

Speedy and efficient as always. BUT apparently BMW can't clean the type of leather seats I have and can't skim the scuffs on the type of wheels I have? I've not modified the car in any way so this is very disappointing

Service
Unfortunately, we were unable to remove the stain on your seat without risking damage to the leather which we didn’t want to attempt without first discussing it with you. The alloy wheels on your car have a 'diamond cut' finish which to repair properly need to be stripped and re-finished which takes 48 hours. Both issues can be resolved. Thanks for your feedback and your business.

Two bolts were left in the passenger footwell. Luckily enough I knew where they came from.

Service
We need to hold our hands up to this I'm afraid, the air micro filter is behind the dashboard above the passenger's foot well and these were trim screws from underneath the dash that we had not refitted. My apologies, I know that we have spoken since and got to the bottom of it. Thanks for your understanding and your custom.

Tom Hinds did a great job and really looked after us. He was very attentive to all details.Well done !

Service
I'm pleased to read that you felt well looked after by Tom, he will no doubt appreciate the feedback!

Service is good overall and Tom my service agent is great. Friendly and helpful and was on shop floor with technical guys and care for my M2.

Service
Thanks for your kind words about Tom, he will enjoy the feedback. We appreciate your continued business.

My car was seen and the fault diagnosed on the same day. Fault was rectified within 24 hours. I waS KEPT INFORMED ALL THE TIME.

Service
I'm pleased to read that you felt kept up to date with the progress of your car, we believe this is very important to a good experience. Thanks for your business and your feedback.

The engineer was a joke he didn't find any of the issues with my car until I had pointed them out he called and told me my repairs had been done and ready for collection only after arriving at BMW did he tell the truth that work was carried out

Service
I'm disappointed that you weren't happy with what we did for you, sometimes with intermittent faults it is difficult to establish a cause when the fault isn't apparent. I know that the problems have now been resolved and we appreciate your feedback.

Very help full with the problem with my car

Service
Thanks for your feedback and your kind words, I'm pleased you were happy with the way the team looked after you and your car.

They did not fix an issue which was clearly their fault as the sales person who sole me the car has now left and they don't have sufficient records.

Service
Thank you for completing our survey and for your feedback. I'm sorry to read that we haven't met your expectations on this visit, we will continue to discuss your concerns in an effort to resolve them.

Paul Trotter is an asset to the company. He provides great customer service. I will always recommend this dealer to family and friends.

Service
Thanks for your kind words about Paul, he is an asset to the company and we're pleased to have him. Thanks for choosing Sytner Chigwell to look after your BMW

great team and service

Service
Thank you! We appreciate your kind words and continued custom.

The BMW representative was very helpful and kept me informed at regular intervals. Communication is key for me.

Service
We think communication is the key to a good experience so I was pleased to read that you felt we had achieved this with your visit. Thanks for taking the time to let us know and for your business.

Because I'm very satisfied with the way my car work since I service from BMW garage.

Service
When we complete routine maintenance sometimes the only thing you can see or feel is that we have washed your car. In some ways, we are at an advantage when we fix a problem which makes your car feel much better because you can see something more tangible for your money. I'm pleased to read that you were happy with the work we did and they way the team looked after you. We appreciate your business.

Car was in and.out at an expected time with no surprises

Service
Thanks for your feedback, I'm pleased to read the visit was uneventful and straightforward - we appreciate your business.

Staff are welcoming and helpful and take the time to discuss any concerns.

Service
Thanks for completing our survey, I'm pleased that you were happy with the way the team looked after you and your car. We appreciate your business.

Service was fine but for the first time in 6 years the entire experience did not feel personal and the environment of the showroom seems to have changed. The front team staff were not friendly, the waiting area untidy, no real friendly greeting

Service
I'm sorry to read that we weren't as good as you have a right to expect. We have become a very busy Centre in the time you have been coming to us and from your comments, it seems that we were not at our best - perhaps a bit too busy. I apologise. We put a great deal of effort into making the experience as good as we can and will use your feedback to try to improve what we do. Thanks for your continued business.

No issues

Service
I'm pleased you had a straightforward visit and you got what you expected from it, thanks for your business and your feedback.

I was served by Antonio Dicarlo. We made sure my car was checked throughly. I was very pleased by his courteous service.

Service
Thanks for your positive comments about Antonio, he will appreciate the feedback. Thanks for choosing Sytner Chigwell to look after your BMW.

Friendly and helpful service. Experience made easy and staff flexible to customer needs.

Service
We do our very best to work around our customers so I'm pleased that was your experience. Thanks for your feedback and your business.

As always, a very professional service from start to finish

Service
Thanks for saying such nice things about us! The team obviously enjoy the nice feedback more than the less nice so they will appreciate the kind words. Thanks for your business.

Because there is big different between you and other Bmw service provider in Northwest London

Service
We do our best! I'm pleased that you were happy with the way the team looked after you and your car. Thanks for your business.

Fast, efficient and easy to deal with.

Service
Thanks for your kind words and your continued business, we appreciate the feedback.

Everything went exactly to plan. I was on a very tight schedule. Job finished exactly as planned

Service
I'm pleased that we were able to achieve what you needed, thanks for your feedback and your business.

My car was taken for service on time .

Service
Our while you wait service works really well when you are able to plan in advance. We have good, free wifi and we can usually provide you with somewhere quiet to work if you need to. Thanks for your feedback and your business.

I recieved a very professional experience

Service
Thank you for completing our survey, we appreciate your feedback and your continued business.

Very happy with the service received, prior to dropping the car off for the service I mentioned that I suspected that one headlight was out of alignment. This was checked and adjusted as part of the service free of charge.

Service
I'm pleased that you were happy with the way the team looked after you, thanks for your feedback and your continued business.

Prompt friendly service, kept informed as necessary

Service
Thanks for your feedback, we think regular updates are essential to a good experience for your customers so I'm delighted to hear that you felt we did this. Thanks for your continued business.

There were 2 parts to the service provided by BMW. Firstly body work on the rear door which was completed in 10 days rather than the max 5 days that was initially quoted. Secondly the car was due an oil service which should have been completed but

Service
Thanks for your feedback, I think we had overpromised which led to us disappointing you, I apologise. I think that the finished result rescued things for you but we should have been better. We appreciate your business

Tom Hinds

Service
Tom will appreciate the five-star review - thanks for taking the time to give us your feedback.

Great service from Antonio. Only issue was the waiting time when I collected my vehicle.

Service
I'm pleased to read that Antonio did a good job for you and I apologise if we delayed you when you came to collect. As other reviewers have pointed out we are a very busy place but we are well progressed with some additional capacity which will come online in the last quarter of 2017 which will help greatly. thanks for your business.

The greeting was professional (not over the top)

Service
It's good to read that you feel we struck the right balance - thanks for your feedback and your business.

Great service. Really nice friendly and helpful staff. Could not have asked for anything more!

Service
I'll happily accept that feedback! Thanks for taking the time to give it, we appreciate your business.

Great service as always -

Service
Thanks for completing our survey and for your positive comments - we appreciate your continued business.

Darren was very professional and courteous, sorted the issue with the car and after finding another fault was duly rectified, saving me time and money.Front reception staff friendly and acknowledged me straight away upon arrival.

Service
Thanks for taking the time to give us your feedback, we use it all to try to improve what we do. Thanks for your kind words about Darren, he will appreciate the feedback. Thanks for your business.

The way they checked my car and even send me a video, it shows in the video clip that only the tyre they check(thats funny)

Service
The videos we have got into the swing of producing really help you understand what the situation is - so much easier to discuss something when you’ve seen it. Thanks for your feedback and your business.

All good although it did take a week to get the car fixed because they had to order a part.

Service
It doesn’t usually take a week to get the parts required to complete a job but unfortunately occasionally it does; I apologise. I hope that you weren't too inconvenienced. We appreciate your continued business.

Just always treated well by Bmw staff

Service
I'm glad to read that you always feel well looked after, we appreciate your feedback and your business.

Not only was the service carried out but Sytner Chigwell (Jackie) arranged for some minor bodywork repairs to be carried out during the same visit.

Service
Thanks for your feedback, I'm pleased that we were able to combine your visit to get everything done. We are grateful for your continued business.

Service was OK. But it was arranged for a salesman to quote me for a new car, but nobody was available despite my pre booking for a test drive & valuation.

Service
I'm sorry that we didn’t do what we said we would, I know that we have now been in touch to rearrange the appointment. Thanks for your feedback.

Was not fully satisfied as when I booked in the car, I was told it needed a service, when in fact it only needed an MOT.

Service
Thanks for your feedback, we are only able to estimate what the car is due on the telephone unfortunately. I'm pleased to say that with cars built in the last 18 months the car actually informs us what is required without you having to interpret warning lights so this will soon be a thing of the past. I'm pleased you needed less work than you thought. Thanks for your business.

Excellent staff who go the extra mile to satisfy all your requirements

Service
We do our best to do that bit extra, I'm pleased that you found that to be the case for you. We appreciate your continued business.

Level of service broadly met my expectations but didn't exceed. Sytner Chigwell always busy which doesn't always mean you get the personal level of service you would expect

Service
We appreciate all the feedback that we get and use it to try to improve what we do. We are expanding our operations which will ease some of the pressure on our current facilities which will come online in the last quarter of this year. Thanks for your continued business.

Tennyson Henry is a credit to your company

Service
Thanks for your kind words about Tennyson, he will enjoy the feedback. I'm pleased you were happy with the way he handled your visit. Thanks for your continued custom.

I had a puncture on the way into work. I turned up at Sytner unannounced. I was dealt with extremely quickly and efficiently but the whole team. The required tyre was not in stock so I was given a courtesy car to continue my journey/collected later.

Service
We can often deal with emergency visits on an ad-hoc basis, I'm pleased that we were able to get things sorted for you with the minimum of inconvenience. Thanks for choosing Sytner Chigwell.

Very timely and informed as well as efficient service

Service
Thanks for taking the time to let us know how we did, I'm pleased it was a good experience. Thanks for your business.

The technician was very helpful and understood the issues I had with the vehicle

Service
Sometimes speaking directly to the person who is scheduled to work on your vehicle is the best way to make sure less straightforward issues get communicated correctly. I'm pleased this worked well for you and you had a good experience. Thanks for choosing Sytner Chigwell.

Very professional and courteous. Great follow up call and video e-mailed time!

Service
I'm glad that you found the video useful, it's a great innovation to allow our customers to see what we are seeing and it helps build trust. Thanks for your feedback.

Initially the fault was not detected because visually you couldn't see. However the following day it was. Katrina & Tom kept me updated & reassured me my car would be ready for collection later that day as I needed the car my nephew wedding.

Service
Intermittent faults are the most difficult ones to resolve, I'm pleased that we were able to produce the fault which enabled us to fix it. Thanks for your feedback and your business.

Messed up electrical indicator light on mirror driver side not flashing .still getting fault on dash board

Service
I apologise that the fault required two visits to resolve, I do hope that this didn’t cause you too much inconvenience. Thanks for taking the time to give us your feedback.

Attention to the client by reception staff was very satisfying. My service manger kept me informed all the way along the process as I had taken the option to wait for my auto service.

Service
Our while you wait service can be very convenient for some customers when straightforward routine maintenance is required, I'm pleased that you found this to be the case. Thanks for choosing Sytner Chigwell to look after your BMW.

I was very pleased with the greetings and information of what the service was to be.

Service
Thanks for completing our survey, I'm pleased to read that the experience matched expectations - we appreciate your business.

Service completed while I waited in very good time.

Service
Our while you wait service can be very convenient for some customers when straightforward routine maintenance is required, I'm pleased that you found this to be the case. Thanks for choosing Sytner Chigwell to look after your BMW.

I was recognised by a member of staff on my arrival and greeted by name. I was made to feel important and valued from that point on.

Service
Our Service Manager and I meet and greet our customers during our busy time between eight and nine in the morning to try to make the process as slick as we can. I'm pleased to read that it felt like a good experience from your point of view. Thanks for your business.

Overall good service

Service
Thanks for taking the time to give us your feedback, we review it all and use it to try to improve what we do. Thanks for your business.

Made a last minute booking and staff where able to book me in next day at a convenient time. Work was Carried out on my vehicle quick and efficiently. Received a video from the service team showing me a vehicle check. Very impressive! Standout!

Service
I'm glad you thought the video was a useful addition, we've recently increased the number we do so the feedback is useful. We appreciate your business.

I found all the staff to be really friendly and helpful.

Sales
Thanks for your kind words about the team, they will appreciate the feedback.

The experience totally depends on your direct point of contact and ours was James Harris He was great

Sales
James will enjoy the feedback! Thanks for taking the time to give it. We appreciate your business.

After an initial hiccup with an appointment, everything was professionally dealt with and went very smoothly.

Sales
Thanks for your feedback and for your patience with the initial appointment confusion, I'm pleased that everything went smoothly from that point on. We appreciate your continued business.

Helpful salesman and not pushing extras that were not requested.

Sales
Thanks for your feedback, we think our job is to make sure that we help you choose the right car for your needs which of course means understanding what is important to you. I'm pleased that you found our team helpful and not pushy. Thanks for your business.

James Harris, the lovely man that spoke to me about the car was extremely helpful and made the whole process simple and hassle free.

Sales
I'm pleased to read that James looked after you so well, he'll appreciate the feedback. Thanks for choosing Sytner Chigwell to supply your new BMW.

I dealt with James Harris - the overall experience was a pleasure.

Sales
Thanks for taking the time to let us know how the experience of buying your new BMW was for you. James will appreciate the feedback.

I dealt with James Harris in sales , it was a pleasure dealing with him and the dealership

Sales
Thanks for your kind words about James and the rest of the BMW team, I'm pleased to read that you were so happy with the way everyone looked after you. We appreciate your business.

Bee was fantastic start to finish

Sales
Thanks for your kind words about Bee, she'll appreciate the feedback. We are grateful for your business.

My first impression of BMW was a simple call to enquire about a test drive - the fantastic service continued when we arrived at your showroom.

Sales
Thanks for your thoughts about your experience, I'm very pleased to read that you were very happy with the way Matt looked after you. We appreciate your business.

Very helpful.

Sales
Thanks for taking the time to let us have your feedback, we appreciate it and your continued custom.

James Harris was thoroughly professional from start to finish.His enthusiasm for the new 5 series sold it to us before it was even launched.

Sales
It was great to hear that James' enthusiasm sold you on the idea of the new 5 Series before you'd even seen it. To be fair, as you now know, it matches all the enthusiasm we had for it from the first time we saw it and drove it. Thanks for taking the time to let us have your feedback and for choosing us to supply your new BMW.

The salesman seemed to understand our needs and was very helpful.

Sales
I'm pleased to read that you felt we took the time to understand your needs and then met them - we appreciate the feedback and your business.

Extremely satisfied, it was a pleasure dealing with Mr James Harris.

Sales
Thanks for your kind comments about James, he will no doubt enjoy the feedback! Thanks for choosing Sytner Chigwell to supply your new BMW.

Attentive service

Sales
We appreciate you taking the time to let us know how your purchase experience was - I'm pleased that it went well. Thanks for your business.

Beejal Patel was very polite and professional and she knew her products

Sales
Bee will enjoy the kind words, thanks for letting us know how we did, we appreciate your business.

James Harris was amazing start to finish

Sales
Thanks for your kind words about James - he'll no doubt appreciate the feedback! Thanks for your business.

no issues

Sales
Thanks for completing our survey, we read them all and do our best to use the feedback we get to improve what we do. Thanks for choosing Sytner Chigwell.

Felt very welcomed and all staff were very helpful

Sales
Thanks for your feedback and for choosing Sytner Chigwell - we appreciate your business.

Beejal was brilliant and helped me to get my car what i wanted

Sales
Thank you for taking the time to give us your feedback and for your kind words about Bee, I'm pleased that you felt we were successful in finding the right car for you. Thanks for choosing Sytner Chigwell.

Nick and everyone else made us feel very valued

Sales
Nick will appreciate the kind words, I'm pleased to read that the experience was a good one. Thanks for your business.

Matthew was very helpful in taking over from my original point of contact

Sales
I'm pleased to read that Matt managed a successful handover from one sales contact to another, this can be difficult to make happen smoothly. I'm pleased that you had a good experience - thanks for your business.

Start to finish brilliant.

Sales
Thank you! I'll take that.

Bee helped me for 6 months to try to get the BMW I wanted and didn't give up on me

Sales
Not all customers want the same thing or want to be dealt with in the same way so I'm pleased to read that Bee was able to adapt to suit what you wanted. Thank you for your feedback, we read all we get to try to improve what we do. Thanks for choosing Sytner Chigwell.

I felt valued as a customer compared to other places I had been previously as a customer on the notability scheme

Sales
We value all our customers and we expect to deliver the same high standard to everyone. I'm pleased that you found this to be the case. Thanks for choosing Sytner Chigwell to supply your new BMW.

Bee, James and Harry gave me a lot of their precious time to make sure I had all the information I needed to purchase the car. Had they not greeted me I'm not sure I would have ever owned a BMW.

Sales
Thank you for your feedback, I'm pleased to read that you were so happy with the way the team cared for you throughout your purchase experience. We appreciate your business.

Sytner BMW Chigwell's staff were very friendly and focussed with there transparency on the contract negotiation from start to the end.

Sales
Establishing trust is an important part of a major purchase like a car so I'm pleased to read that we seemed to achieve that. We appreciate your feedback and your business.

The service was great for a female sales rep. Much more helpful the the gentlemen.

Sales
You dealt with Beejal - she will be pleased to read that you were happy with the way she looked after you. Thanks for choosing us to supply your new BMW.

Bee was fantastic from start to finish. Professional and a great asset.

Sales
Thanks for your kind words about Beejal (Bee), it's nice for the team to get positive feedback - we all like a pat on the back from time to time! Thanks for your business.

My experience of buying my BMW from start to finish was without fault, with the advice, customer service by James Harris making a real difference to my buying experience from BMW.

Sales
I agree that the person you deal with makes all the difference, if you are able to make a connection and establish trust it makes the whole experience that much nicer. Thanks for your feedback and for your business.

I experienced a very customer focussed service both at the initial test drive and subsequent ordering period. When collecting my new car, the process was thorough, unhurried and professionally carried out.

Sales
Thanks for your kind comments about James, he will no doubt enjoy the feedback! Thanks for choosing Sytner Chigwell to supply your new BMW.

I was happy with the whole process from start to finish.

Sales
Thanks for letting us know how the process worked for you, we appreciate your business.

Very good sales advice. I felt like a valued customer.

Sales
I was pleased to see elsewhere in your survey that you were happy with the way the team looked after you, we think it's really important to build confidence in our customers with the way we handle their purchase. Thanks for your comments and your business.

JAME HARRIS Amazing customer seevice

Sales
James will be pleased with your comments, we appreciate you taking the time to let us know. Thanks for choosing us to supply your new car.

t

Sales
Thanks for taking the time to leave us a star rating, we appreciate your business.

Was very happy with the service, Mr Brightmore took the time and care to understand what I wanted in a car and the outcome was just perfect.

Sales
Making sure that we understand what you need from a car is a very important part of what we do so I'm delighted to read that you felt Matthew did this well. Thanks for taking the time to let us know how we did.

Excellent level of care from Matthew Brightmore

Sales
Thanks for taking the time to let us know how the experience was for you, we read all the feedback we get and do our best to improve what we do from it. We appreciate your business.