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Head of Business
General Sales Manager
BMW New Car Sales Manager
BMW Used Car Sales Manager
Senior Business Manager
MINI Brand Manager
Tom hinds pulled out every stop to get me back on the road in my car
Once throgh the door enverything went well. The staff we efficient and professional.
Nothing to add - except they dealt with my car in an efficient manner and made me feel comfortable.
We forgot our original service date They were able to fit us in more or less straight away after this mistake
The sales assistant was friendly and helpful but found that the after sales wasn't so good as they hadn't provided me with a auto glym kit and I had to do a lot of chasing up to get it.
i had a 90 min appointment for a mot. i arrives 15 min early, however it took them over 3 hours to do my car. no one at any point came up to me and gave me a update, i had to ask three times before i got a answer.
The replacement part wasn't available on the day and I had to return for a second day whilst it was undertaken.
The service and professionalism was excellent.
Efficiency on your part - and the fact that when I was making my way, by tube, to the garage to pick up my car and got stuck because of tube problems, your receptionist said simply, get a cab - we'll pay! Very impressive!
If I have no suggestions for improvement it explains why my satisfaction rating is 5-star
Allways had a good experience dealing with this company, and this was no different.
I am very satisfied with the service. I also liked the video clip of my car that was sent to me.
Excellent, everything was completed and provided as requested.
Polite staff... fast service and a full explanation of what happened when my car went in. The video was brilliant
Never let me down, nothing too much trouble for them
cannot fault the service
The people dealing with me were prompt , courteous and very professional. In all the service I received was excellent.
Do what they needed to the
Courteous and attentive staff
Fantastic service Pity the problem was not solved at that one visit
Tom had resolved some complaints and issues I had very promptly. He treated me with a lot of respect and empathy.
We were checked in by Chloe Aylwin at BMW Chigwell and again can't fault the service she provided very friendly, customer focused, excellent communication skills and at the end of my customer experience I felt like I'd know her a long time great job.
Antonio did a great job, was responsive and not pushy. I have a BMW OEM garage two miles from home in London NW3, but they were not easy to deal with / helpful and ignored what I asked them to do, but Sytner is the opposite so I travel to Essex.
Well looked after
No hassle, no selling etc
Similar to other BMW workshops
Efficient, and professional staff
great service at sytner chigwell
Overall i was happy with the service. I was served by the person called Kimberley Rodriguez. She is brillant and very helpful.
I didn't really feel comfortable as to what was carried out in the service, after the service upon picking my car up nothing was explained as to what has occured, I was told their was a small oil leak, I explained I had warranty and that they should
Great service start to finish.
Great service by Mr T Henry
I would have said completely satisfied, but there were one or two issues which have now been satisfactorily sorted out.
Your manager, Mr Paul Trotter, is doing a great job.
From start to finish professionally served.
Sytner BMW have professionally and consistently gone above and beyond to accommodate repairs and service and my timescales at my convenience - Tennyson Henry and Tom Hinds deserve special recognition for their approach to customer service. Well Done
The service adviser Darren I have spoken to has shown a level of customer care and professionalism I didn't expect to receive based on previous experience with the brand and with the this very same dealership.
Had to wait some time for my car when I came to collect but other than that a good experience.
Staf were were good and kept me informed. The waiting area was good
I was pleased with the way I was treated by Antonio
They left blue pen ink on my cream leather drivers seat
Walked out with a smile on my face
Good service, customer feels valued, polite and pleasant staff
Kimberley was excellent. Very attentive, took all the information that was required and managed the MoT and braking investigation. Contacted me and kept me up to date as to what was happening, when it was required.
Very good on all aspects of the service experience.
Apart from the above, the car was not washed before I collected it
As per previously the service rep sent an email after i collected my car, to which i sent two further emails stating issues still wrong with the car, however no call or email was received or the problem rectified. Pointless follow up email.
Always meet my expectations
Smooth service from time of booking through to collecting the car.
I been sent video to show health of my car
I am happy with the work BMW carrying out on my vehicle but i havent been given the complete service which i expected. I am still waiting on my courtesy car and have been without a car since 14th July, and waiting for the warranty work to finish.
As aboveI also asked them to look at paintwork. When collecting car on Saturday, service manager told me she would ring on Monday about paintwork. I had to chase them on Friday as no call and still waiting, now Tuesday week.
Overall, or was made very easy for me + everything was sorted out with the part exchange, finance etc with minimal effort from me.
Sales process was very easy and pleasant. No hard sell, she let the car do the talking. Kept us updated on deliver and all paperwork etc done seamlessly. Had plenty of time to explain things at pick up
We were informed at every stage of the cars location and arrival which was very reassuring.
I got exactly the car I was looking for that nobody else could find
The level of communication and the care taken to make the experience as efficient and pleasurable as possible was excellent
It was very well handled
The process was made very easy
All queries were answered
I was kept up to date and felt like a valued customer
Matthew Brightmore was the sales consultant and he was very helpful and great with communication.
Again nick harwood done a great job in dealing with my new car and holding it till the day I wanted
James and Sytner were on the ball and fantastic to work with from my first sales enquiry. James was professional and kept me up to date with any changes. Great service and an amazing product.
We've been looked after well by Matthew brightmore a
Friendly staff, made me feel very welcome and comfortable
They dealt with a relatively complicated situation in a very professional manner
James made everything run smoothly and made my experience great - special thanks for getting my car into the showroom on sept 1st!
I was kept up to date the whole time
this is my 3rd car with motability all which were from BMW. we come back to BMW as we like the cars however this time the whole experience was different and James done a fantastic job
It was smooth from start to finish and the team helped me get the car I wanted.
As explained above, everything that I wanted was dealt with in a very speedy & professional manner.
Extremely satisfied , was just so easy and efficient to deal with James again , all the paperwork and the knowledgeable handover and loved the little touch of the flowers for my wife Katy .The car is fantastic and a pleasure to drive .
Very satisfied with the dealer and salesman
I was very satisfied with the overall purchase experience and any questions I had were answered by the salesman.
james was attentive and was able to explain clearly the features of the car and showed enthusiasm
Great service thanks to James
Courtiers, very knowledgeable, understandable
I felt the communication from the dealership was not to my expectations, I was not kept up to date on the progress of my order
Everything was properly explained and we felt looked after . We feel we can ring and ask about antsy issues.
Nice environment and friendly staff from the reception to the sales team