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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything explained and very helpful

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The video at the end showing and explaining what was done.

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Service advisor was great and so was the garage in general. I would of marked as a 5 if I’d of been able to have a curtesy car only the 4 week waiting time made it impossible.

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I had an effortless experience with Sytner and especially the service manager taking care of my car. Great team.

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Very professional and helpful. I waited for the car and it was serviced in the allocated time.

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I was pleased and had no cause for complaint.

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When I book the appointment I was told that it would be 90mins I ended up waiting 2hr 30mins. Then I got a Complimentary clean which I wish they hadn’t bothered it was hardly cleaned so next time I will opt to not have a clean and leave.

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After service my car it feels fresh and they done full car wash and valet my car also when I was waiting I had lot coffee honestly it taste really good. Sometimes I think I should go there for coffee, you know what I mean.

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Mr Henry

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Good ambiance

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Fantastic customer service from Antonio Di Carlo at Sytner Chigwell - although I originally bought my car from another BMW garage, I found his customer service much better so would only go back to Sytner Chigwell now.

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car was taken in for service on time and it was cleaned before handing back to me , Richard was very helpful .

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Staff are service are great , car reliability not so good.

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Darren assured me that our car was in safe hands he gave us a clear indication of what time to expect my vehicle it was really beneficial to receive the report from the technicians and I would definitely be going to Darren again.

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Good Afternoon Mr Anderson, thank you for your kind comments and 100% rating. I am delighted you were happy with everything that Darren did for you and that you feel you could recommend Sytner Chigwell to your friends and family. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Friendly service. No heavy sales pitch. Free Wi-fi & tea. Free birthday check with video of inspection.

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Hi Mr Milner, thank you so much for your kind comments and five star rating. I am delighted you were happy with everything we did for you and that you enjoyed the free hospitality services we provide. Please do let us know if we may be of any further assistance. Kind regards, Peter Chadwick - Head of Business

I was dealt with by Kim Rodriguez on this occasion but much prefer Darren at Sytner Chigwell

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efficient and friendly service

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Good Afternoon Mr Nathan, thank you for your positive feedback. I am delighted you found our service to be "efficient and friendly" and that you are happy with everything we did for you. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Additional request regarding the collection of the car had been accommodated

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Good Afternoon Mrs Mandzyn, thank you so much for your five star rating and very kind comments. I'm delighted you found our customer service to be excellent and that you were happy with everything we did for you. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

The customer service provided by all the staff involved with servicing my car on my last visit was absolutely top class, from the service manager to the technician who worked on my car and provided the video.

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Thank you so much for your five star rating and kind comments. I'm delighted you feel that our service was 'Absolutely Top Class' which is something we strive to deliver on every occasion. We look forward to seeing you soon. Kind regards, Peter Chadwick - Head of Business

Complete and outstanding customer service, very helpful and informative.

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Hello Mr Duffus, thank you so much for your five star rating and very positive comments. I'm delighted you were happy with the way in which Darren looked after you and that you would describe our service as outstanding. We look forward to seeing you again in the future. Kind regards, Peter Chadwick - Head of Business

My car was booked in on time done allThe necessary works and was ready on the time that was given the service manager kept me updated

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Dear Mr Fazal, thank you so much for your five star rating and very kind comments. I am delighted you were kept informed and that your car was ready for collection on time. I am also delighted that you have never had a problem with our service and that you find the Sytner Chigwell team helpful. Please do let us know if there is anything further we can assist you with. Thank you once again. Kind regards, Peter Chadwick - Head of Business

Staff were efficient, friendly and helpful. Tennyson is areal asset to BMW Chigwell.

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Thank you so much for your five star rating and kind comments. Our aim is always to deliver great Service which I'm delighted you received on this occasion. I'm also delighted you were happy with everything Tennyson did for you. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Helpful staff and efficient service. The service manager we dealt with made the visit easy and painless.

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Good Morning Mr Capper, thank you for your five star rating and positive comments. It's our aim to provide excellent, efficient service on every visit, I'm delighted we achieved that on this occasion. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

The car had developed a fault and the fix was made in a timely and reasonably efficient manner. At the same time as the mechanical fix was made the car received a software upgrade, I would have liked to have known the details included in the upgrade

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Good Afternoon Mr Osborn, thank you for your feedback and star rating. I'm pleased to hear that the work carried out to your car was completed in a timely and efficient manner. Sometime software upgrades can be unpredictable for which I apologise. I trust your car is now behaving as you would expect, however please let us know if there is anything further we can do for you. Kind regards, Peter Chadwick - Head of Business

Because I was completely satisfied.

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Thank you so much for your positive comments and five star rating. I am delighted to see that you were completely satisfied with everything we did for you. Please let us know if we are able to assist you further. Kind regards, Peter Chadwick - Head of Business

The car drifts to the left after falling into a pot-hole, BMW acknowledge the car drifts the left but do not know why seeing the tracking reading indicates "Green". ABS brake warning sensor activated on two occasions since falling in pot-hole.

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Hello Mr Binns, I'm sincerely sorry to receive your feedback regarding you car and the service we have provided to you. Accident damage can have hidden consequences which manifest themselves in different ways. On this occasion there was nothing further that we could find visually wrong with your car. I understand it is with us currently and we have diagnosed a further more costly issue and that Darren is liaising with you regarding this. Kind regards, Peter Chadwick - Head of Business

Richard’s help and politeness

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Hi Mr Blanche, thank you for your five star rating and kind comments. I am delighted you found our team professional and friendly and that you were happy with the way in which Richard looked after you. If we may be of any further assistance please don't hesitate to ask. Kind regards, Peter Chadwick - Head of Business

I turned up early but this was handled very well

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Good Morning Mr Macintyre, thank you for your five star rating it truly means a great deal to us. If we may be of any further assistance please do not hesitate to contact us. Kind regards, Peter Chadwick - Head of Business

Staff are stars

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Good Morning Mr Scott, thank you for your very kind comments and five star rating, I am delighted you are happy. If we may be of any further assistance please do not hesitate to contact us. Kind regards, Peter Chadwick - Head of Business

Very bad service - there change the battery that didn’t need changing - and still charged me for it

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Good Morning Mrs Abdullah, I am sincerely sorry you were unhappy with our service. We replaced the battery at your request, however there was a subsequent and unrelated fault identified with the fuel system which we carried out at a discounted rate in view of the circumstances. We do hope your car is now performing as you would expect but would ask that you let us know if you are still having issues. Please accept my apologies once again.Kind regards, Peter Chadwick - Head of Business

Service was ok. Nothing great, nothing bad.

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Good Afternoon Mrs Pratt, thank you for your star rating. I'm disappointed you would only rate our service as three star, our aim is to exceed your expectation on every occasion. Thank you for your business. Kind regards, Peter Chadwick - Head of Business

Richard was really knowledgeable, he kept me informed throughout my wait for my car and the service was completed efficiently. The extras of the car being washed and the video evidence provided were the cherry on top.

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Good Morning Mrs Chaudhry, thank you for your five star rating and kind comments. I'm delighted that Richard was able to exceed your expectation and that you were happy with our complimentary valet service and health check video. If we can assist you further please do not hesitate to contact us. Kind regards, Peter Chadwick - Head of Business

Very convenient, friendly staff, great technicians and service advisors

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Good Afternoon Mr Naviya, thank you so much for your kind feedback, I'm delighted you were happy with our service and everything that Darren did for you. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Staff were professional and a pleasure to deal with

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Good Afternoon Mr Gonsalves, thank you so much for your positive feedback, it truly means a great deal to us and we are delighted you are happy. Kind regards, Peter Chadwick - Head of Business

Made to feel welcome at the branch

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Good Afternoon Ms Rogers, thank you for your kind feedback. I am delighted you felt welcome and that you are happy with the service we provided. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Great service. Facilities fantastic. Well done Sytner Chigwell

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Thank you so much for your kind comments and five star rating, it really is appreciated. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Because the service was good

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Hello Mr Wallace, I'm delighted you were happy with our service and thank you for your star rating. Kind regards, Peter Chadwick - Head of Business

Good service.If anything could have been a little quicker to complete the job

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Hi Mr Boston, I'm pleased that you found our service 'Good and Efficient". Next time we will try and offer a five star experience. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

First class service experience

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Good Afternoon Mr Wookey, to hear that you rate our service as first class is music to my ears. Thank you so much for your five star rating, I'm delighted Tennyson looked after you well. If we can assist you further please do not hesitate to let us know. Kind regards, Peter Chadwick - Head of Business

Everything worked out as expected.

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Hello Mr Falkiewicz, thank you for your five star rating. I'm delighted you found our team polite and professional and that you chose to use Sytner Chigwell even though we are not your local dealer. Thank you for your loyalty and custom. Kind regards, Peter Chadwick - Head of Business

I always use Sytner Chigwell

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Hi Mr Younis, thank you for your kind feedback and five star rating. I'm delighted you rate our service as 'excellent' and that you always choose Sytner Chigwell to look after your car. Please let us know if we are able to assist you further. Thank you for your on-going custom. Kind regards, Peter Chadwick - Head of Business

Drop off time amended to fit my wife.

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Hi Mr Buckingham, thank you for your five star rating, it truly means a great deal to us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

The problem was resolved very well as a result of computer information.However in the past few weeks the car had been in because I sensed there was a problem but was told there was nothing wrong Which was slightly worrying

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Good Afternoon Mr Cowan, thank you for your star rating. Sometimes it's not that straight forward to diagnose running concerns particularly intermittent ones. I'm glad we got there in the end and thank you for your patience and understanding. If there is anything further we can assist you with then please do let us know. Kind regards, Peter Chadwick - Head of Business

once again, I got a first class service without wasting my time.

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Professionally handled

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My local garage is Spire, which is c.1mile away, but they have annoyed when looking to buy and service my car, so won’t use them. Your guys at Sytner seem to treat customers fairly and understand the value of relationship

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My car was ready much quicker then I expected and everything I asked to be checked was carried out

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The Service came up to the level that I expected and have no complaints.

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Fit for purpose.

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Professional staff. Efficient and process driven.

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I always receive and outstanding service. Very welcoming and make you feel at ease as soon as you arrive at the reception area.

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Easy to deal with and kept up to speed with what was going on.

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Joe Lie was very helpful, he tried his best find the right car for me.

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I was given a very good discount. Although I have not driven the car much after the recent Service done any likely issue in the past that I encountered was normally resolved satisfactorily. So they are entitled to earn my full mark.

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everything well organised and effecient

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Pleasant greeting, professional approach, nice surroundings to wait with complimentary refreshments and car was washed and ready when promised.

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It's all down to a caring service from the team.

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very good customer services

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satisfied that all repairs was completed on the first visit and i was dealing with a honest man in Darren Herbert at Sytner chigwell unlike Nick Philip at Harold Wood.

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Darren was very good and kept me in the loop all the way

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Achieved a good price and recieved outstanding service

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The servicing team at Sytner Chigwell are fantastic. They do an excellent job at competitive prices and always ensure I'm satisfied with the work that has been completed.

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All went very smoothly despite the challenging weather conditions. Richard was also extremely informative when explaining the merits and operation of X-Drive.

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Self explanatory

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i think custumers are miss led about the service pack it ends around 48/49 k and the service does not come due till 50/51k

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Excellent customer service from reception through to service team

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Staff are always friendly and knowledgable.

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Within few hours of wait car was fully serviced cleaned and washed very happy with that.

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Personal service was great but my tyre pressure warning lights kept coming on after I left

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See above - also not clear why the tyre brand was suggested, no options were given. It took more than 30 mins to pick up the car even though we had called before

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When collecting car advised rear brake pads would need replacing soon. If they had contacted me they could have done whilst car was at garage

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all done in 1 hour, very fast , very quick, couldnt ask for anything better

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Great atmosphere and smiles all around even the cleaners feel there part of BMW as well when I came to drop my car and pick up keep it that way don't make them feel that there in valued please

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Was told exactly what the status was with car and great video text of other checks. I totally trust BMW mechanics

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Tom Hinds made it easy and quick

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Always looked after,and when there are problems been solved quickly and promptly

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Vehicle ready for collection, as agreed, complimentary vehicle wash & vacuum

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No problems. Collected when they said. Delivered back when they said. Had also cleaned the car.

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The work was undertaken but wasnt particularly timely I was booked in but it was over 30 minutes late before I was called to the service desk.The work was quoted as 90-120 minutes but i was there over 3 hours waiting.The car was washed and hoovered

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job done

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I was helped with my appointment and my car was ready well before my meeting!

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Because you can see that people are taken serious job

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Staff aren’t friendly or supportive, don’t care attitude

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Screen service information unaltered after service. On return visit, screen altered but says next service 03.18,presumably meaning19?

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Great customer service team- specially Kimberly. She helps and guides me for required servicings. Good support indeed.

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Courteous,respectful and attentive staff happy to help you,and show it

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Quick service

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I was told that I would receive a phone call as I had been told that the tyres were wearing, Alana was going to let me know the price to replace the tyres.

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I had a very efficient man (Richard Tanner, Loughton Essex) that helped me to decide which car was beneficial to my needs. I was kept updated throughout. The moment I walked into the showroom, I was dealt with in a professional manner.

Sales

Tim was fantastic

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Everything was fine

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All staff I met with were very helpful, from the ladies on reception who provided my 3 year old with a child friendly pack, to the sales person, the finance manager and the sales person who handed over the car.

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Great service and attention by Nick Hornwood and colleagues

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Thank you so much for your five star rating, I'm delighted that you were happy with everything that Nick did for you. If we may be of any further assistance please do not hesitate to contact us. I do hope you enjoy your new car and thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Matthew has to take all the credit here as he was exceptional in the way he dealt with myself. As I stated above every other member of staff I interacted with during my time were also extremely knowledgeable and helpful.

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I'm delighted you found Matthew 'exceptional' and you were happy with the wider Sytner Chigwell team. Our aim is to deliver a first class service and as such it's great to hear that we achieved this for you. I do hope you enjoy you lovely new car, thank you for your custom. Kind regards, Peter Chadwick - Head of Businss

Everything went smoothly and on time.

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Communication is very important to us therefore I'm delighted that Tom kept you updated weekly on the progress of your order and that everything went smoothly. Thank you for you five star rating and for your custom. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business

Satisfaction from the company

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Hello Mr Alomari, thank you so much for your five star rating. I'm delighted you were happy with everything we did for you. If there is anything further we can help you with please do not hesitate to let us know. Thank you for your business. Kind regards, Peter Chadwick - Head of Business

Tom Very informative about the products and services. Offered a full tour of the vehicle on the day of collection.

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I'm delighted you found Tom to be helpful and professional and that he was able to answer all of your questions. If you need any further assistance please don't hesitate to let us know. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

James Harris worked his socks off to get me what I was looking for (again).

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Good Afternoon Mr Hill, thank you for your five star rating it truly means a lot to us. I'm delighted that James worked hard to find your perfect car and do hope that you enjoy it. We look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Very professional friendly team. Best coffee and no waiting time.

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Thank you so much for your five star rating and positive comments. I'm delighted to hear that Tim assisted you well and that you love your new car. I'm also pleased that you like our Coffee! We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business

All mentioned above

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Thank you for your kind comments and five star rating, it means a great deal to us. It's lovely to hear that you found our team to be professional and that buying a car from us was a 'great experience'. If there is anything further we can assist you with then please don't hesitate to contact us, thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Excellent experience from start to finish.

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Hello Mrs Rata, thank you for your five star rating and kind comments. I'm delighted you had an 'excellent experience from start to finish' and that you found our team to be friendly and approachable. I do hope you enjoy your lovely new car, thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Got the car I wanted and range of cars on site is a sizeable stock to be able to view different options.

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Thank you so much for your five star rating. I'm delighted that Nick looked after you throughout the process and that you were happy with everything he did for you. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

Tom made collection day for me very special and made my dream car come true !

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Hi Mr Nota, thank you for your positive feedback and five star rating. I'm delighted that you were happy with everything Tom did for you and that you feel you could recommend our service. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

I have explained this in my first answer.

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Good Evening Mr Das, than you for your five star rating. I'm delighted you were happy with the way in which Harry, James and Gary looked after you. I'm sorry there was a technical glitch but am glad to hear it was resolved swiftly with minimal inconvenience to you. Thank you for your custom. Kind regards, Peter Chadwick - Head of Businss

knowledgeable staff and lovely experience

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Hi Mr Khamkar, I'm delighted to hear you had a lovely experience when purchasing your new car from Sytner Chigwell and that you are enjoying it.Thank you for your five star rating. Kind regards, Peter Chadwick - Head of Business

Really happy with time keeping and booking our appointments.

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Tom Ohara was so polite and patient.

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Good Morning Mrs Wagner, thank you for your five star rating and kind comments. I'm delighted that Tom was able to assist you fully and that were happy with everything he did for you. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business

I have given this answer because we didn't face any problems at all, Thomas O'Hara went out of his way to treat us with compassion

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Richard Tanner was very attentive and easy to get on with. He gave me a lot of useful information and worked hard in getting me the right car.

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Show room was not as good as last time I bought a car there which was 2 years ago.

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There was no sales pressure, very relaxed manner of buying a new car. Tim was knowledgeable and answered any questions with ease.

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Richard was very helpful and nothing was too much trouble.

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I dealt with Richard Tanner and found him to be very polite and professional who kept me up to date weeky

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Harry and Richard at Sytner Chigwell very helpful

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Because even I was surprised with my delivery of the car so quick and efficiently. .I will be definitely let my friends and family know about BMW. .AND RECOMENDS THEM TO HAVE ONLY BMW .

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Your staff member had great communication skills and was very accommodating and thorough.

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Great service

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All went very smoothly. Kept up to date with progress and efficiently

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Kept informed at all times with the progress of my new car and when I could take delivery.

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Very helpful, patient with me and hospitable throughoutAnd the Heads-up display, was a great suggestion

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Not one hitch

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Very happy with my new car; one thing that could have been better was having the car in the showroom like other people do as mine was just brought outside and parked there.

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Richard Tanner was polite and helpful. He gave me regular updates on progress through the whole process.

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Your sales representative Tom O'Hara was absolutely brilliant he need a promotion

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Was kept well informed through out the process

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As I said spot on very happy indeed

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Throughout our dealings with Sytner Chigwell and especially with Matthew, it was hassle free, and we were dealt with professionally, courteously and also in a friendly way.

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Happy with service

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Sales Rep James Harris has continued to be in touch until everything was resolved

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Totally satisfied James and chris are the best