"My initial enquiry was dealt with courteously and professionally . Subsequent meetings and test drive arrangemensts for my wife were dealt with a minimum of fuss. Delivery handover thorough and very well delivered."

"Really helpful sales person."

"Very helpful"

"Had to chase sales rep manager several times and they failed to return my call within an agreed timeframe that they promised, which is just bad manners and ignorant."

"Perfect Service"

"The sales guy told me my vehicle would be there a week before it was, then told me he was taking a day off when he was taking a week off."

"Delighted with the dealership and salesperson, made purchasing a pleasure"

"There was a small blemish on the paintwork at handover that had to be corrected"

"The staff at Sytner espicially Andrew Unwin could not have done anything better, they were pure proffesionals. My new car turned up very quickly"

"Very satisfied."

"We had tried several competitors before going to Sytner - they offered a better part-exchange and the best deal on the new vehicle."

"David Salter is a very good and knowledgeable salesman. From start to finish he was very patient and accommodating. The same can be said for the finance team and General Sales Manager Simon."

"very good service"

"Highly recommend David Salter, his attention and knowledge made the decision to purchase easy"

"The highest score is a 5 but in my option i would give the staff at the dealershipp 100. Keith and Simon are both a credit to the Sytner dealership. The customer care was second to none."

"Extremely helpful and knowledgable."

"Handover was too rushed, not even given the handbook, promised a financial incentive if I took delivery early, never happened. Salesman was in his car and out of the garage before I could speak"

"I buy from Sytner Chigwell because of Adrian Hill. Lachlan MacDonald was the salesman and he was diligent, helpful and a pleasure to deal with. I would recommend them to anyone."

"Lacklan and Rob were both really good. I thought Rob was excellent to say he had only just started the job."

"very happy with the car which is what you would expect from BMW and i would like to add that David Salter was excellent, he went above and beyond the call of duty from start to finish,really appreciate all the help he had given me in choosing my car."

"Harry Hitchcock is a great asset to Sytner, very professional and polite"

"David Salter put himself out for me nothing was too much trouble ."

"I am not happy with the Central Reservations System.It is very difficult to get past the Reception to talk to the technicians."

"Took a couple of visits to sort out cracked alloy issue"

"Car ha to be returned 3 times for electrical fault"

" There were a couple of problems when we took delivery.Also, I was given a guaranteed price for work by phone, but the price escalated once the car was looked at. I could not book my vehicle in for Service due to Staff incompetence."

"I was quoted a price for the work, when I arrived at the dealership I was given a different price. I was told that the car was ready they suggested more work that might be required. I waited 45 minutes afterwards for the car to be cleaned."

"More work was done than needed."

"As usual I was welcomed and dealt with to a very high standard. The people I dealt with where very professional and the waiting area was very nice. I'm just very upset with how my car was treated"

"I tried to get a call back from the dealership on two occasions without any success."

"As a dealer, they looking after me quite well and the level of service is good. I had my car towed to the garage and fixed under warrantee but unfortunately it broke down straight away on my way home after collecting. Quite frustrating and annoying."

"I had to drive around in a MINI for a week."

"reception staff generally helpful but was told my car had been washed when it had not. Will not go back again"

"Very helpful and excellent updates."

"Error made while entering milage for MOT , but handelled efficiantly by service advisor"

"Friendly service, very knowledable and you feel welcome."

"Very professional bordering on estate agent. Told service people there was a leaking pipe which they couldnt find and took 2 visits to locate even though i told them exactly where it was."

"I was called in for a recall, I was disappointed that I had to pay for this. I asked to make a formal complaint and have asked for your service dept to advise me of the issues. Continue.."

"They swapped over my winter wheels which they did without fuss and washed my car too"

"Waited over 2.5 hours to have a replacement tyre fitted."

"Appointment system for reception, rather than first free receptionist,is a drawback as it is not always possible to arrive exactly on time."

"Oil service has been completed and they have charged £450. This includes the change of filters and they completed the mot.It is a little expensive. The vehicle was very clean."

"helpful and very polite"

"i was pleasenlty surprised with how satisfifying it was to deal with sytner chigwell. great service ten out of ten"

"I warned them that the vehicle had an oil leak but they did not do it."

"Mr Jones did not wish to make a comment."

"i was there at dealer for 11:30 i was sat there at saw my 35 minutes"

"Very satisfied."

"Service is fantastic"

"I'm very very happy with they way they have treated me."

"they were fine"

"Verry professional throughout better then the mercedes dealer."

"Excellent"

"There was a mix up on reception and I was told 40 minutes and was there an hour and half."

"Nikki was brilliant. Really helpful"

"It was much quicker than I expected."

"Excellent service and customer satisfaction"

"The dealer offer excellent service. They kept me well informed and valleted my car as well."

"They dealt with things straight away."

"I was there to check on a used bmw 5 series and was waiting for 20 mins but nobody attend me. and the receptionist did seems to be friendly and helpful. It is very bad to have unprofessional staffs working at bmw.Then i was very upset and let the pre"

"It was very quick and effecient. They cleaned the vehicle for me i was very impressed."

"I took my car in at 9am to have the brakes looked at it was not untill 3pm that i was told my car would not be ready i was not offered a courtesy car which was very inconvenient."

"One of rhe technicians left the top of a bootle of oil in the boot this made a lot of mess."

"No problems at all"

"great service very polite and efficient as always"

"the valet was excellent"

"The Service from teh sales consultant was great and communication was excellent. However I found one the receptionist to be rude when I asked a simple question about whether they were open for business yet. Not what I expected from BMW"

"No it was fine."

"Had to return to have programming corrected. Should have been done first time"

"they were fine . some of the people were abrupt staff wise but the lady on the service desk was excellent"

"Things were missed on the service. As on previous services i had some jets taken out from the lights at the front they werent replaced and it was undr warranty at the time."

"They are always very helpful."

"Wasn t offered courtesy car but an Enterprise rental I had to pay for instead.To date I doubt that all of the work which was supposed to be carried out on the car has actually been done."

"Great service, a pleasure to deal with"

"nikki bishop the servive manager is very good at her job and helped me understand what the problem was"

"First of all the MOT was late, I discovered this on the visit. It was an emergency MOT, I was offered a half price valet. I was waiting for a call back to see if the work was complete, I had to call myself."

"I think my car went in 6 times to Sytner Chigwell to try and resolve the same issue, but if I'm honest, i've lost count. The service staff are very friendly, but the technicians are incompetent, which is surprising considering their charge out rate."

"I have an m3 convertable which i paid 52500 i have owned the vehicle 8 months. A rubber seal and seat belt fail to retract and needced to be changed."

"I had to chase the dealer everytime for progress, booked in 06/03/2012 and then the vehicle had to stay so i had to arrange alternative transport for an hospital appointment."

"I have no problems with the dealership they are friendly and helpful apart from the hidden costs."

"I took a photo of the trip when I left my car. When I called to pick it up it hadn't moved on, so it obviously hadn't been road tested."

"The lady in reception (service) could have smiled a bit more."

"it was a bit expensive but very good"

"Nick was very helpful when my wife turned up on monday morning and arranged to take the car in straight away, and the repairs were done that day."

"Service interval computer was not reset had to return to request it be done"

"Took a long time to understand the issue and although I was told it had been fixed it has resurfaced again"

"I got a qoute for the parts and they had added extra on for four new tyres which i did not need."

"I was left sitting around for a short period."

"Very good."

"I have not had the best of customer service with the dealer and I feel that I may have been misled over issues with my brakes."

"I don't know whether its the problem with the car or with the dealership that I have been there twice already still don't feel 100 confident that my car is completely alright."

"the staff are friendly and helpfull kept me informed ."

"By keeping prices low you will continue to get my business."

"Excellent staff and kept me in the loop at all times"