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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
432 ratings and 214 comments received in the last 90 days.
10 June 2025
There was no problems, got my brand new car in 2 weeks
06 June 2025
very satisfied with transition This time I found it easy not stressful
04 June 2025
Daisie Harris was amazing ???? I felt comfortable talking though my options with her, again her knowledge and expertise around the products I couldn't fault. The level of communication from the invitation in at the event to collection was 10 out 10
03 June 2025
The experience was relaxed, I didn't feel rushed into anything and could take as much time as needed. Phil offered us beverages and snacks while we were there which was also nice.
01 June 2025
No complaints from me, my queues were dealt with promptly.
30 May 2025
Was kept in the loop and all my questions were answered
29 May 2025
Jaff and his colleagues were great
23 May 2025
Bilal was excellent from start to finish
21 May 2025
Haymish made this super easy and was so kind to work with making sure we could attend on the day and kept us informed and upto date Everything was smooth and sorted out it was a great experience
19 May 2025
everything eas very easy
09 May 2025
the sales man was very good and communicative
07 May 2025
Haymish was extremely informative and even carried out a full explanation of everything in the car and every detail he helped me out with so much advice and recommendations and with the set up of my new car
06 May 2025
Service provided by Haymish and Martin was 5star throughout!
03 May 2025
I was unhappy that deal I had struck back in Dec when first approached about changing to a new car before Apr 01 deadline - wasn't honoured. Took some haggling and a compromise by me. Also wrong reg plate on car & not noticed for about 5hrs.
02 May 2025
My sales rep Nick Horwood is very professional and friendly, and kept me updated on the car delivery process. The response time of questions are usually quite short too.
02 May 2025
she made my visit to bmw so comfortable,I didn't even feel like I was a motobilty customer,I mean it was like I was making a purchase from bmw myself,that's the sort of experience I was given,so I want to thank bmw for that .
01 May 2025
All very good both customer service and delivery of the car
30 April 2025
I am very satisfied with the whole process of getting my new car. Haymish was very professional and helpful and kept me updated along the way from start til end.
29 April 2025
Excellent service from beginning to end.
18 April 2025
Easiest purchase
18 April 2025
I didn't have any issues when buying my brand new car, so the enture process for me was executed flawlessly.
15 April 2025
Phil was fantastic throughout the process. He kept me informed, answered all my questions, and made the experience smooth and stress-free. His professionalism and knowledge really stood out, making the purchase and delivery seamless.
03 April 2025
Patient and good service.
02 April 2025
Very happy with the service provided . It was very professional and courteous
02 April 2025
Extremely satisfied. Nick and Hayder at the Chigwell branch were brilliant.
01 April 2025
Daisie my salesperson was very helpful, polite, knowledgeable and made everything very simple.
01 April 2025
Bilal was so friendly and knowledgeable it made the whole process of buying a new car so much more pleasurable
01 April 2025
Everything went according to plan and I was kept updated on progress
29 March 2025
clean, fresh centre and helpful, attentive service
28 March 2025
We were made to feel comfortable during the whole experience and the car was ready to pick up on the day and time that suited us.
28 March 2025
Martin understood my requirements and met my needs 100%
28 March 2025
As already mentioned there were some minor hiccups in the ordering process but these were all rectified swiftly and efficiently by Daisie and I was happy to receive my new car on time and as ordered. I feel that Daisie will become a real asset .
27 March 2025
Daisie was who I dealt with at the dealership and she was lovely, very friendly and nothing was too much trouble
27 March 2025
10/10
26 March 2025
Start to finish greta experience
26 March 2025
We are extremely satisfied with Nick Howard's service to us. We just bought our 3rd BMW with the help of Nick. He goes above and beyond to help us to find what we are looking for. The whole team always kids and smiling.
16 June 2025
Brilliant
15 June 2025
Great service
15 June 2025
Work done quickly, kept me informed
15 June 2025
Good service.
15 June 2025
Only one issue I had was with the health report i was given I could not understand anything the man had said due to his fast talking speed, so had to ask a worker upon arrival a question on the health report which was answered.
14 June 2025
Good communication and great service.
14 June 2025
Top
14 June 2025
Mark the service advisor and the rest of the team at BMW Chigwell are excellent, I look forward to returning
14 June 2025
Everyone was very helpful, as expected.
14 June 2025
Great reception great info on time and my car was past warranty and needed engine mount and it was replaced free, I wasn't expecting not to pay, I was told I had low mileage so it's free
13 June 2025
.
12 June 2025
Very satisfied. Mark and his team were excellent and good customer service overall
11 June 2025
Extremely professional
11 June 2025
Fast efficient service.
10 June 2025
I liked the fact that Kevin was able to ensure that only what was necessary was done for my car. Vehicle check that I thought I needed, he advised that I didn't need because of the service earlier in the year. Saved me money
10 June 2025
Reggie have a personalised experience
10 June 2025
Abi done well
09 June 2025
Car felt much better after service
09 June 2025
was kept informed of progress and worked completed efficiently
09 June 2025
Absolutely amazing. I heard if you get service done & give feedback in the post you receive a gift bag with a bmw bag & a travel flask. As a thank you my uncle did service with Bmw and received this in the post. Please can i have one.
09 June 2025
The staff are great and friendly timing was efficient.
08 June 2025
Service clean etc was v good
08 June 2025
I was not happy that I have to pay for a diagnosis charge when you have called the car for free safety checks.Diagnosis should be part of the free safety checks.
08 June 2025
Very satisfied.
08 June 2025
Mark was so good
08 June 2025
After the service of my car the performance felt like a brand-new
07 June 2025
Because although it was only an oil change and MOT, everybody is very pleasant although they are all very busy and you have to wait to see someone and get your keys back in your car released
05 June 2025
Good price, good service and quick to communicate
05 June 2025
As above
04 June 2025
Check in desk is good. Wasim provides great service. Bathroom is clean.
03 June 2025
Amy went over and above.
03 June 2025
The same reason a gave above
03 June 2025
Prompt service, convenient opening hours, clear communication
03 June 2025
As above
03 June 2025
I've had a bad experience a time before and it seems that nothing has changed. BMW has a under rated after care program that under values its potential customers and those you brought in to the product are finding it a struggle to get anything done.
02 June 2025
Kevin was great!
02 June 2025
Service person mark peel make my day smooth.
02 June 2025
As with previous answer. Great service, very professional.
02 June 2025
everybody knew their job
02 June 2025
Problem was solved very quickly and staff were very helpful . Great communication.
01 June 2025
Efficient with good communication
31 May 2025
As above the service is disappointment After left garage we did 10 -15 miles we noticed something isn't right
30 May 2025
Clear communication throughout
30 May 2025
All my questions were answered
29 May 2025
Perfect
27 May 2025
Wholly satisfied despite some confusion over customer name which did not detract from experience
27 May 2025
Informed my car had a nail in a tyre, but the dealer could not undertake a puncture repair, hence I had 2 take the car to another garage for the repair.
26 May 2025
Very friendly and also very professional service
26 May 2025
Kevin was very efficient.
26 May 2025
Staffs were friendly and also Kevin gave me specific instructions what to do and made me understand what was wrong with the car helped me fiancially set up plan and he was very patient with me. Which I was very satisfied
25 May 2025
All problems were sorted and even though it took longer than expected I was provided a hire car.
25 May 2025
Quick, polite
25 May 2025
Efficient
25 May 2025
Waseem deserves a raise
23 May 2025
Always very welcoming and after sales demonstrates this too
23 May 2025
Staffs are very helpful and finished the work on time.
22 May 2025
Very good service and communication.would be 5 stars but you need a facility for leaving cars and keys outbound hours
22 May 2025
I had to call before closing time to find out if my car was ready to pick up.
22 May 2025
Macy was excellent and prompt
20 May 2025
Very satisfied - the team at Sytner Chigwell was professional, helpful, and made the whole process smooth. They definitely delivered a 10/10 experience!
20 May 2025
See above
20 May 2025
My service advisor Wasim was very knowledgeable and guided me through the entire repair process
20 May 2025
Very helpful staff. Was impressed by the way I was looked after by the service department. I never have worries when I come here. Thank you Jandra for your help
19 May 2025
As above good communication and car ready at the allocated time
18 May 2025
Felt like everything was being handled well.
18 May 2025
The service advisor was very helpful answered all my questions
17 May 2025
Good staff service
16 May 2025
Recently I had to have some issues addressed pertinent to my beautiful BMW 535. I adore my car and truly treat it as though it was brand new. As such there are some exacting methods I deploy in making sure that the car is handled in a certain way
12 May 2025
They always go above and beyond to help customers.
12 May 2025
The car serviced professionally
11 May 2025
The vehicle will be worked on on the 14th thereafter I will take another survey
10 May 2025
They gave me a discount
09 May 2025
Happy
09 May 2025
Keep me posted
09 May 2025
The advisor was very friendly and got my car done in time
08 May 2025
The was pretty fast I was kept informed of the progress and given a payment plan
08 May 2025
All OK
07 May 2025
Service was completed in the estimated time range and at the estimated price,
07 May 2025
See above
07 May 2025
Great customer service
07 May 2025
Everything is always fast, easy and professional, always kept updated throughout your service/MOT, always come back to a clean car aswell
07 May 2025
Kevin Lewis was excellent
06 May 2025
Abbie Cross in service is extremely helpful, each and every time she has gone above and beyond. Couldn't recommend her anymore, she makes every visit seamless
06 May 2025
Very satisfied with the whole experience. Had no issues with booking, And service completion time.
06 May 2025
The service representative, Mia Weinrabe, was excellent. She was very helpful and went that extra mile.
06 May 2025
Customer service
05 May 2025
i don't own that car and haven't owned it for over 3 years
05 May 2025
Very professional. You cannot fault the service you receive. Really are first class.
05 May 2025
Customer service was great, appointment was easy and completed in a timely manner
05 May 2025
Because they have a good team behinds and do a good job. Very friendly staff with all works done on time
05 May 2025
Completed appointment on time for the agreed fee.
05 May 2025
The work on my vehicle has completed on time.
04 May 2025
I came fir a recall before to be tolt you hsd not parts even having know you had to order so I am disappointed having to attend s second time.
03 May 2025
Prompt service, communication excellent.
02 May 2025
Wasim answered all my questions and was very efficient.
30 April 2025
Great technician
30 April 2025
Happy with communication and service
30 April 2025
Job took some time but in the end solved a long standing issue
29 April 2025
No place after servicing you'll get your car nicely washed.
28 April 2025
As above simple MoT carried out quickly and efficiently at a reasonable price
28 April 2025
I was getting 4 different things done (repair paid by another driver's insurance, service, MOT and a warranty repair) and everything happened in one visit to the dealership, seamlessly.
28 April 2025
A really good and stress free experience
28 April 2025
Kevin has looked after me well
27 April 2025
Was welcomed and staff were heplfil
26 April 2025
.
25 April 2025
Job was completed to my satisfaction.
25 April 2025
Staff were all fantastic
24 April 2025
Very professional in service and report on inspection /diagnostic report. Just one problem red light and stop immediately on M11 .5 of a mile bonnet not closed properly , but on ringing service dept. Advised possibility one side not closing on catch.
23 April 2025
It was good but as was a recall it seemed like I have had better experiences with BMW when I have had to pay when my car was taken in. I'm sure it wasn't a conscious decision as the representative was really nice. It just felt different.
22 April 2025
It's hassle free and the 90 mins slot was good
22 April 2025
Mia talked me through the servicing needs of my car and was very helpful with my requests, her knowledge and patience made it a very easy experience.
22 April 2025
Reggie made up for the slip up Great guy, pleasant experience
21 April 2025
Very very helpful staff. Kept me well informed of the service and were very understanding and courteous which i really appreciate!
21 April 2025
Would commend Ricki Henry in particular for his amazing customer service. Booked me an urgent appointment and kept me updated on repairs.
21 April 2025
Everything was completed as expected
17 April 2025
Service at chigwell was amazing and helpful especially name easier ahmed from repair team made difference.
17 April 2025
Some confusion around whether I had a service plan. Onus on me to clarify not the service provider. Was sat in the showroom for over 3 hours. Not once did anyone come and say hello or ask if I was ok or needed anything.
17 April 2025
Always great service as Sytner Chigwell.
17 April 2025
Everything explained clearly.
17 April 2025
The service advisor was polite.
16 April 2025
I received a text for my recent visit when I actually haven't been
16 April 2025
The long-standing service & after-sales service team are thorough and efficient. Thank you
16 April 2025
Perfect service centre
15 April 2025
Good
14 April 2025
Great service and staff.
14 April 2025
The video Graham was very explanatory. Did not need to call to ask any more questions. It was all answered.
14 April 2025
Very happy with service given by engineer(Kevin) at BMW Chigwell .
14 April 2025
On collection: car not washed properly, interior not hoovered, drivers mat very dirty, two oil black marks on my ivory colour seats, steering wheel greasy and dirty, smell of petrol inside car. Insincere apology given.
13 April 2025
.
13 April 2025
Very good
13 April 2025
Kept informed
12 April 2025
Didnwjat I asked in the time quoted
12 April 2025
I have been using your services since 2018 and I am sorry to say this will be the last time. The last two times I have used your services It has been a farce and I am no longer willing to pay good money for the terrible customer service you provide.
12 April 2025
Excellent communication with my service and a quick turnaround.
12 April 2025
The best
10 April 2025
Friendly team good service
09 April 2025
It was an easy efficient experience, I checked it on my phone before I arrived and was able to add anything else I wanted add while I was there eg car vac n wash. Was greeted by a lovely lady at reception who took car registration n keys
08 April 2025
The service team were great and Dylan from the Bodyshop has also been a great help with me
07 April 2025
Extremely satisfied and dealing with Jodie was an absolute pleasure . She was pleasant knowledgable and extremely professional.
07 April 2025
Oil level had to be rechecked
06 April 2025
I cannot begin to thank Jackie and her team enough from start to finish she has been totally there communication effectively quickly and always ready to help
06 April 2025
Excellent diagnosis and swift action
05 April 2025
Could not fault the service at all.
04 April 2025
As mentioned above
03 April 2025
loved the video, really helps to understand what you check and why, builds great confidence. Craig McDonald goes above and beyond to make sure everything was on point and if I had concerns that needed addressing.
03 April 2025
I was given the option to have a estimate for a dent and scratch on the car during my booking but nobody actually gave me a quote.
03 April 2025
Expected arrival resulted in quick service. Repairs and service parts anticipated. Noted that I am around the area for a quick turnaround. Mechanic Craig has explained each part that I have queried.
03 April 2025
Friendly and Approachable
03 April 2025
Same excellent service
03 April 2025
It was busy and it did not feel like you are giving the attention that you deserve
03 April 2025
The brakes are now squeaking
02 April 2025
Couldn't fault the service Fantastic communication
02 April 2025
Professional
02 April 2025
Reggie was very helpful
02 April 2025
Car returned for replacement items , some carried out , some not , awaiting confirmation when parts are to be available and fitted. No communication other than chasing calls without response.
01 April 2025
As above
01 April 2025
My repair was completed very efficiently.
31 March 2025
Always polite, friendly and informative
31 March 2025
Friendly and efficient
30 March 2025
Technicians are not thorough with the work carried out
30 March 2025
Car needed a fair amount done. It failed its MOT but all was rectified by the next day.
30 March 2025
Not up to the usual standard.
30 March 2025
Abbie Cross and service from the wider BMW team
29 March 2025
Amazing customer service from the team and especially from Kevin.
29 March 2025
Good service many years
29 March 2025
Very unpleasant experience from service to customer care
28 March 2025
My service was booked for 2 hours slot and it was completed in time
27 March 2025
Mainly due to Reggie's assistance.
27 March 2025
Amy was very professional helpful and solved all the issues with my car
27 March 2025
Excellent service and staff, I recommend Sytner Chigwell to anyone I know that drives a BMW.
27 March 2025
Amazing staff
27 March 2025
Very good service. ????
26 March 2025
My opinion
26 March 2025
amazing team - perfect.
26 March 2025
Servicing was carried out on time and to my complete satisfaction. BMW's can be expensive cars to own but on this occasion I found the charges to be reasonable.
26 March 2025
The BMW official Kevin was extremely good with his work. He kept giving all the relevant information as in when required although the cost of the repair in my opinion was extremely high. I would recommend this BMW service.
26 March 2025
Excellent customer service and quick and efficient
13 June 2025
I marked 5 star as the centre on the whole was good, there was a few times though that my messages left with Reception were not passed on resulting on me having to chase. Once this was identified the Reception were reprimanded.