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No nonsense service simple and straightforward
A complete service. Good communication.
Swift tyre replacement
Kimberley of service kept you constantly updated
Had no issues what so ever
Steve & Richard in Workshop, really look after me with regards to all the servicing aspect my car needs. They supply a while you wait, exceptional and outstanding service.
5 star service from Kimberley
Wesley is the man and changed my mind on this branch. I would only do business with Wesley. Takes the time to speak to his customers and makes them feel comfortable. Pleasure doing business with Wesley.
Made me feel valued customer. Always feel welcome at this dealership.
Sorted out all issues and found and repaired a fault that would have failed the MOT when due.
Opening times and staff were very accommodating. Open and transparent service and inspection if the car.
Everyone is very accommodating to the customers needs and work carried out swiftly efficiently
Had to wait for new tyre to be fitted
Everything went smoothly and I was kept informed at every stage.
Vehicle was dirty
Could not fault
I was seen quickly and the car went in for its oil and filters service. The only thing I didn't appreciate was being told at the time I made the appointment that the service was a while you wait service at 1½ hours long, it was much more 3½ hours.
The customer service was poor. I had to chase up on two other enquiries that I made regarding the alloy wheels scratches being repaired and the car having some OEM parts installed to improve the handling.
James Pearson is my sales man who took care of the purchase He's very good man and helpful He performs his job great professionalism
Really friendly and helpful staff. Completed the service in the time specified. So far, touch wood, no problems with my car.
Really happy with the team there who are very useful and gave me good prices for the work done! Also very helpful to rectify any issues eg Incorrect MOT certificate and helped to fill my oil when low free of charge
I'm please with the service a I got
Kevin was excellent in both his professional manner, and in keeping me up to date. Reception staff were also very professional and attentive.
Effcient and courtous
Very helpful staff
Like I said his service was outstanding, well explained!
Service was fine but extra work was not done well
Everything arranged to my needs.
Stuart was great. Just a shame no courtesy car could be provided - I was told it would be another 6-8 weeks if I wanted one.
5 times there they always come up with new fault and taking money but never fix my car. still my car is not fixed. complaint many time they say the y are independent. we cant help you
Very busy and lack of emphasis towards the customer
WASN'T TOO HAPPY THAT IT TOOK 2.5HRS TO TELL ME THAT MY BRAKES NEEDED CHANGING WHICH WAS WHY THE CAR WAS BOOKED IN?? SERVICE MANAGER WENT OUT OF HIS WAY TO COLLECT MY CAR THE FOLLOWING WEEK AND GET THIS FIXED, SO VERY HAPPY WITH THAT.
I arrived to be greeted by a very helpful representative who then arranged for the service manager to confirm the procedures.I was on my way within ten minutes.
It was completed in the time they said
As above. In terms of recommend BMW's generally I really love the brand and cars. I have owned 4 BMW's. But Sytner service customer service was poor.
Good vibes from all the staff there.
Managed to accommodate my appointment at the time I needed.
Really great especially the lead tech.
Service not done properly
No issues at all very good throughout
Bit of a wait and car come out with grease all over the wings. No paperwork given to me for service carried out
They always drop me off to my work place and also send me videos of what work carried
Overall relatively happy with the experience, the dealership was clean and tidy and comfortable. Only small issue was the fact I was told the vehicle would be ready in 1.5 hours but ended up being 2.5 hours. Also there needs to be more courtesy cars.
The receptionist told me to have a seat and my car is ready and will be out. I waited more than an hour and every time I asked was getting different answers. Finally the mechanic came and told me the brake pads are not changed, but we will change i
Booked my car for mot had to take my daughter with me to mot also had to leave quickly as she had a hospital appointment the guys at sytner chigwell were excellent and completed my mot car wash in quick time
Got to return after service as the Service Warning light has not been reset.
As above. Very helpful staff and dealt with the issues efficiently. Everything was explained to me clearly with written backup.
I WAS COMPLETELY HAPPY WITH THE SERVICE THAT WAS GIVEN FROM MY ARRIVAL AT THE DEALER TO THE SERVICE SUPPLIED BY THE GARAGE I.LEFT THE DEALER A VERY HAPPY DRIVER
All work satisfactory
I phoned in the morning and the fault was sorted by the afternoon
Very happy perfect customer service.
The waiting time was reasonable and the work was completed within the specified time
Always satisfied with the brand
Very quick informative and knowledgeable.
not happy the way I was treated , made me feel like I was lying about the damage.
initial assistance with fault was poor, communication once vehicle was taken in poor, once vehicle was repaired promise of follow up phone call to explain nature of repair wasn't fulfilled
very poor customer services - no calls - no follow up - in one occasion I was given the wrong information, travelled to the office and then was told that car want actually ready and didn't pass the MOT!
The service took as long as promised. The car was delivered clean.
I've been into your dealership over 100 times n left every time with disappointment.
Friendly and efficient service
Kimberley is a great advisor. Made my experience pleasant
I have given my car and they lost my part. They even got my name and email wrong which I have told them to fix but they still haven't. Also I had to ask them to give my work receipt which they should give without asking.
Paul was brilliant as usual. Always looks after me.
Good service. Would like to have seen some more refreshments made available in addition to hot beverage. Was waiting about 2 hours in the lounge for the car to be serviced.
There have been lots of mix ups with regards to booking the service and then my husband waited around for quite a while with no indication of how long the service would take.
From arrival to departure I was made to feel welcome and engaged
The service was carried out satisfactorily .. and customer service was good.
Best customer services
The advisor was professional and satisfied with the work that was done.
Appalling service. I was charged a different amount than quoted and not even told until I arrived. I wasn't kept up to date with the progress of my service. I had arranged to collect the car at 3 and ended up collecting at 5:30.
When I went to collect my car they had parked my car on double yellow lines outside the dealership
Wait 3 hours for 90 min appointment. Disrupted work schedule. Quote £230 online, asked for over £100 upon arrival. Negotiate hard to get back to the expected figure, still paying above expectations. Wheels not washed as asked. Oil drops on engine.
Every thing went very well
Very difficult to talk to get hold of rep- calls returned 24 to 48 hours later After recall service, new problem- Garage eventually fixed while denying responsibility, created another problem, quoted £700 + labour to fix- independent fixed for £100
Booking process now with a call-centre and I was given was given a wrong date which had to be changed, which meant re-scheduling my meetings
Car been in for fixes under warranty, fixes not complete when delivered back to me. And I have on going engine shaking issue but BMW say no sign of fault show us. How can I show issue when it happens at it's own will. Still have issue one year on?
No sms or email to confirm appointment. I called to book mot plus service,went there at the time of the appointment to be told that my mot appointment was 30minutes earlier. I wasted a day off work and has to book mot elsewhere at last minute.
the service team always treat my car very well here.
All done on time
The text confirmation specified a pickup time of 8:00am for my home address , however I had to ring up Sytner to chase as no one had arrived. I was advised the pickup slot was actually between 8 - 11:30 & the drivers don't start until 8;30.
Very dissatisfied. I will not be using Sytner Chigwell again.
Excellent service fast turn around and kept informed
This was a repeat visit as the correct service had not been done the first time, so I had to come back for a second time - this was a waste of my time overall.
It is the Customer Service experience that I have received at Sytner Chigwell that has kept me loyal to the BMW brand - understanding customer needs and working together to resolve unscheduled issues are resolved.
Nothing much to comment
Very straightforward. Was just difficult to find somewhere to park when dropping the car off.
Again level of customer service is extremely high.
As I start work early being able to drop my car at 7am is a real bonus, I did have to wait a little as I arrived at 4pm to pick it up however apparently it needed a software update.
Mr Baker at the BMW sales was very helpful and handled everything efficiently. He was very helpful.And I will recommend him to my friends ans associates without hesitation.
I love the car. I love all BMW cars
Every body is absolutely great, special thanks to Martin and the 2 managers Harry and Rahul which always help making every sales a great pleasure and joy.
Quick and easy process. Everything was explained well and if i didn't understand anything, it was explained again.
Martin Roberts made everything easy and simple for us
Customer care was good.
I'm completely satisfied of purchase and delivery because everything was on time and the behavior of stuff was absulotlly perfect. Espisially Mr Nick
Stephane was really great. Lots of help and knowledgeable about the brand and cars, which is super helpful!
Martin was very helpful
I'm v disappointed that I was told I could purchase apple car play when I put the deposit down but the sales guys could not work out how to set it up when I collected and now they are saying it may not be compatible - this is serious.
Again Mr Stephan Codner our sales executive went above and beyond to help with the vehicle purchase from picking the right vehicle at the right price to ensuring the vehicle was collected smoothly.
Wesley took time to explain everything and answer questions
Had everything I wanted on the car, quick turn around and had flawless service
Stephan was very attentive and informative
Quality of the member of staff handling my purchase.
I was initially satisfied with the sales experience, good communication with sales exec and offered a good deal being a retention customer. Disappointed to learn sat nav was not working on collection, only after driving away.