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Very happy that they were so accommodating
Car was serviced very promptly
My experience was good
The staff here are absolutely amazing so friendly and helpful.
Everything was seemless and the service what great
Because everyone was v helpful and courteous!
Smooth and efficient
Perfection. The consultant Tony from Sytner Chigwall, who I was dealing with, was pleasant, efficient and helpful.
Friendly helpful service
Received the service expected and had no issues
Very good service and customer speaking skills. Waseem was very helpful and gave great advice on continuing maintenance.
Staff were accommodating when I arrived. They assisted me with the use of a vehicle, which I totally appreciated. They kept me updated by video and explained everything when I returned. Car was very clean when collected. Excellent service Reggie.
Easy to book appointment. Friendly staff. Craig in services was excellent. He answered all my questions, and certainly has extensive knowledge and experience in his role.
Overall it took a little longer than i was advised it would at the start, buy very satisfied
The service was faultless, Waseem was friendly and professional- I would definitely come back for service here.
Best experience I've had with a car dealership
Excellent costumer service
Darren the service manager was very professional and helpful
This was an unexpected problem with the car's turbo with a large cost involved . Kevin Lewis was very helpful and immediately offered to contact BMW for a substantial financial contribution . This was secured and the car was quickly repaired
I received excellent service from the team, especially from Wasim who updated me regularly and was very helpful during my visit. The whole process was explained throughly and my car was serviced and washed within the time frame I was given.
Friendly and efficient. carried out a time convenient to me
Prompt service without compromising quality.
The mechanic was helpful, informative and friendly. He told me what needed doing but did not put pressure on me so I said yes. No hard selling which is the best way to sell to me! Just right.
Excellent service and communication. Advisor was friendly and professional.
Kept informed of progress before and after my car was serviced
Completed the work at hand and kept me informed of progress
Craig very helpful
The service was exceptional
Prompt service, and car ready on time requested.
All done efficiently with minimum fuss. All staff friendly and easy to deal with.
Very professional but friendly service advisor.
Because its a total different car after the service
The scheduled work was carried out as requested and some recommended remedial work was done immediately.
Amazing service, I have informed all the time while I was waiting. Extraordinary service, if every BMW showrooms providing this kind of service, my thumb up for BMW. Excellent!
Very good service
Value for money and pleasant staff
Friendly staff Quick service Good job
Always get the job done without any hassle. Never had any issues and always feel like the team goes above and beyond.
Reggie who I dealt with on both occasions was very polite and helpful.
Excellent service provided from start to finish and kept well informed, while my vehicle was at the BMW garage. Also, called couple of days after I picked up the vehicle to check everything was OK.
Friendly, honest and reliable staff. Craig is very attentive and ensures my needs and expects are met.
Very satisfied with advisoe
Very good service
Craig took care of all my requirements
Technicians had to take my car out several times to make sure the problem was fixed which most other garages would not have taken the care. Good job.
People there are extremely friendly and professional, even gave my car a clean when finished with mot
First time service just Brilliant! Any questions have been answered. Sytner Service department extremelly high level of profesionalism.
Professional and helpful
Detailed car inspection and excellent service
Exceptional service from Paul Trotter as always.
See above. Everything was as I would have expected
What they said they done
Speedy and efficient showroom staff
Car passed, and came back clean.
Couldn't ask for more
Excellent service, had a crazed rear lamp lens replaced under warranty nearly at the end of the warranty. Serviced, first MOT and cleaned inside and out plus courtesy vehicle. Many thanks to Craig especially.
Car is back in working condition overnight, very happy
Very good, friendly staff, hassle free
Great customer services provided by BMW rep
Amy in Services went above and beyond to help me with concerns with requests with time and patience with her whole mannerism and professionalism. Stayed continually in contact and kept me updated. Daniel in Services went above and beyond equally.
The people are very respectfully an very helpful
Service provided by them was very good
Because Tony who deals with me at Sytner Chigwell is fantastic and always goes above and beyond to help me. He is a star.
Quick turn around of vehicle.
Every issue I point is always resolved.
The team are.always welcoming & friendly.
The service was carried out in good time and the other problem resolved in good time too.
90 min service was undertaken within the timeframe. Staff were polite and friendly. waiting area was clean and have a TV etc.
Once again went in to the dealers had Tony taking over the service and updated me on the service every hours done great job
Quick and easy
Excellent customer support
Very good standard
Had a waiting appointment and service was completed as scheduled. Car was also valeted before returning.
Craig Mcdonald was very helpful and tried his best for me.
Great and thanks
Great and efficient service
Amy was really professional and assisted as required. I had issues with my replacement vehicle and she followed up and will await the compensation from enterprise.
Video summary was breathtaking
Everything dealt with efficiently and with politeness
It was really good
Very well coming and looking after the clients
Car was serviced to a high standard and cleaned before handing back to me a very happy customer i waited for car to be serviced and had a coffee
Absolute imperious customer service and the reason I will be returning for my next M4. Amy, Ricky, Craig and of course Steve Holmes just to name a few from the service/operations team, an absolute pleasure meeting the team every time I visit.
Service completed to plan, including timing. Helpful staffing
Provided the service required and did not try to over sell. Service agent very professional and polite.
Job repaired and staff very polite
Dealt with me brilliantly
They found a fault and dealt with it very well
Staff was kind and very helpful
Very good communication
Informative, quick turnaround and professional
Polite and professional service by all staff.
Very easy process throughout.
Clean environment, great facilities to sit and do my work at the same time. Pleasant staff I always feel at home
Good service and value
Reliable and trustworthy. Dealt with issue promptly. I could collect car the same day.
The communication was helpful and the service provide was good.
The required work was done quickly, efficiently and as per usual, the car was delivered cleaned and valeted inside and out
You can not fault the service and my service man Tony was excellent.
Very polite and helpful, accommodated my needs and kept me informed of progress completed work in agreed timescale. Advised me as soon as car was ready to collect
Macey was extremely helpful and made the service a delight. Every thing was explained in great detail. Great service department.
Completed the service on time and good customer support
Quick upgrade service
I've been coming to Sytner Chigwell for 17 years and it's always been as above
I have driven an X6 for over six years and always serviced at Sytner, including quite rare repairs. My car always comes out driving perfectly as expected, never any buts or ifs
Yes very satisfied
The work and repair the body shop people have done to my 6 series was absolutely wonderful and I can't thank them enough and a special mention for Jackie who went above and beyond to make sure my car came back like new
Craig McDonald, the Service Advisor always goes the extra mile/try and find solutions to the customer issues/problems with my car.
The Service assistant a Mr Wasim Ahmed was absolutely brilliant from start to finish with his attitude and attention to detail, he is an absolute pleasure to do business with as he has always been from the day I took delivery of my new car in Dec.
The sales guy was very cooperative and guide me on certain setting in the car.
Nothing to fault, especially given the current COVID regulations and working practices.
Timely and kind staff.
The car went in for a Brake Fluid change and was done within the time frame given.
I was seen on time and the vehicle handed back to e on time
From the beginning till end they were professional
Great service by the Service Advisor and Receptionist.
Completely satisfied highly professional from Key drop until pick up fully intouch with every update.
No issues to report
I have been going there since year 2002 and never had a complaint. Always helpful and courteous.
Mark went out of his way to keep us up to date and spotted that our fault was similar to a previous recall for many cars, submitting and progressing a request to BMW to cover the cost. This was successful and saved us a huge expense.
Easy to book, efficient service.
Done as as said on the tin
The service went smoothly and staff were friendly/courteous
Again Craig was very helpful and the experience was un-hurried.
Car drivers nice & no problem have occurred
Very quick and efficient
From taking the car to its return it was seamless
Options provided, some ideas on choice, finance options etc.
Everyone has been so helpful
Very good service
Great customer service
Top staff there Nick Horwood and Harry Hitchcock could not do enough for us Flowers were a nice touch
The person let us know what's going on each step of the way
Hayder Zulfiqar at Sytner Chigwell was an absolute superstar. He Wanted to help, he wanted to sell and he wanted to do it in a none pushy way. You should be proud of him as I had no intention to buy from u but he made it happen Massive KUDOS Hayder
Both sales rep and finance rep took the time to explain entire process, we're available for follow of queries and the sales rep kept me informed during the time my car was being assembled to delivery.
Very Friendly, Very Welcoming
Location, response and regular updates.
Nick Horwood made contact and asked if I would consider upgrading my car to the new model and came up with figures that achieved this a year earlier than planned, he then worked hard to ensure my car was ready and remedied any issues efficiently.
Very polite and extremely helpful.
Kept informed via email progress of production and delivery on regular basis
Hayder was very attentive and keen to see that my experience was good overall
Salesman went out of his way to accommodate the purchase