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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Meet the team

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Peter Chadwick

Head of Business

Harry Hitchcock

Sales Manager

Matthew Waller

Used Car Sales Manager

Kaya Soydan

Senior Business Manager

Mark Maxwell

Business Manager

Rahul Sood

Business Manager

Martin Roberts

New Car Sales Executive

Thomas O'Hara

Corporate Sales Manager

Tia Stephenson

Used Car Sales Executive

Andrew Koliardos

Used Car Sales Executive

Asif Siddiqui

Used Car Sales Executive

Dayna Ferrier

Sales Executive

James Parson

Used Car Sales Executive

Joy Adelekan

Used Car Sales Executive

Eugene Amanquah

Used Car Sales Executive

Danny Garner

Used Car Sales Executive

Abid Mahmood

Used Car Sales Executive

Nick Horwood

New Car Sales Executive

Tim Shackleton

New Car Sales Executive

Wesley Baker

New Car Sales Executive

Hayder Zulfiqar

New Car Sales Executive

Paul Trotter

Service Manager

Tennyson Henry

Assistant Service Manager

Richard Rock

Assistant Service Manager

James Shepherd

Parts Manager

Frank Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service carried out in a very short time frame, which was very important

Service

Reggie! Give him a bonus

Service

Due to the excellent customer received from Waseem regarding my service.

Service

Convenient location and efficient service.

Service

I was charged for my service despite having a service pack

Service

because i was very satisfied

Service

Everything went smoothly, service was professional and friendly

Service

No washing my car

Service

Great service polite staff

Service

Good service overall

Service

Kept informed at every step and very professional

Service

excellent

Service

Customer service was excellent

Service

It all goes well, always

Service

Kevin was very helpful. Explained the process before the dropping the car for service, sent the vehicle inspection video by explaining the condition and explained the work done on the car at the time of collection

Service

Contacted me regarding recall booked me in for a Saturday, carried out the work sooner than expected, cleaned the air conditioning system and gave me a video health check for underneath the car.

Service

Excellent customer care and service

Service

Been coming here for a few years great showroom great staff. Wasim was a great help kept me posted on what's happening with my car explained all and gave great advise.

Service

All the staff were polite and courteous.

Service

Excellent.

Service

I have no reasons for complaining

Service

I was informed what tests have been done and when car is ready.

Service

I had to come back to get my Idrive updated which was inconvenient for me which should of been done first time when servicing my car. Sorry Chigwell branch but I wouldn't be coming back.

Service

I have been going to BMW Sytner in Chigwell for the past 5 years and they have never let me down. Very friendly staff, and there service team is great! Car has always been collected on time, and most importantly there has never been any issues!

Service

Very professional and slick service

Service

Great service

Service

Smooth service

Service

On time

Service

Professional, efficient, courteous and friendly service. Consistently delivers the same high level of service each time I visit.

Service

Great customer service and asked if I was satisfied after the service

Service

Everything went as discussed and I had the car back within 2 hrs

Service

As always Sytner customer service is first class and nothing appears to be too much trouble . You are kept well informed of everything

Service

No issues at all. Service advisor was great.

Service

Quick turnaround even with having to dismantle the whole engine. Reggie, the customer service advisor, was very informative and happy to help. No complaints.

Service

My case handler was very hands-on to ensure the issue was resolved

Service

Very friendly

Service

Very accommodating.

Service

Love the video

Service

Good experience

Service

The date given was the exact date the car was ready no excuses whatsoever

Service

Great all round experience

Service

The personal attention, the welcoming and the exemplary behaviour towards me - and other customers - instils confidence.

Service

Great customer service. Before, during and after sales.

Service

Quick and excellent srvice

Service

I've used quite a few BMW approved dealerships over the years and Chigwell is definitely the best service so far.

Service

Fixed my car speakers in a day along with service. I was hoping for a breakdown of the service procedures done on the car although it is logged in the car system i was told. Received a call a few days after to check how the car was doing.

Service

Excellent customer service by Wasim

Service

Problem free and efficient

Service

Provided service with high quality

Service

A very pleasant and straight forward experience.

Service

efficient and professional service

Service

Tony Treanor is very experienced service advisor who kept me updated with the repairs to my vehicle

Service

I was able to book my car in for an early morning service which was very important for me this time. Whole process from booking through to collection of my car when completed was very friendly, courteous and professional.

Service

Kevin Lewis (Service Technician) was thoroughly professional throughout. His support in organising the service and communications were a credit to BMW.

Service

Professional and knowledgeable staff.

Service

Craig McDonald manage my car faults and got my car running with in few days. He was very professional, polite and went out of his way every time to help me get the car running. He is also very prompt on updates and also very patient and polite.

Service

Generally, it was all fine and your team are very helpful and polite.

Service

The issue we had appears to now be resolved. Thankfully.

Service

I am always satisfied!! 10/10 service at that bmw showroom!

Service

Quick service, did not have to wait to long and answered my questions well.

Service

Mark was very helpful and professional

Service

Kept me informed, and provided everything I needed. Friendly and efficient service.

Service

Very helpful

Service

Great service.

Service

Great service, communication & friendly

Service

Very happy with the service from the start all the way to the end, the lady on the phone was fantastic also the reception and the service responsible

Service

Always exceed my expectations

Service

only 4.9 because you cannot provide a courtesy car during lockdown but thats everywhere..

Service

Excellent Service

Service

I could not fault the complete experience at all, during this very difficult time for us all.

Service

Very grateful always give the best service

Service

Great as always

Service

Service completed in 90mins

Service

I purchased the supply and installation of the BMW dashcam from Sytner Chigwell, I give particular praise to Mr Tennyson Henry for organising it and arranging help to show the operation of the Advance Eye 2.0. The car was washed and cleaned.

Service

Every thing was taken care of

Service

No problem booking in, service done on time and as expected

Service

straightforward

Service

Very satisfied, the service was carried out very efficiently,in a timely manner.

Service

Efficient service

Service

The reason I gave the rating was due to the exemplary service service received.

Service

Every time i come in for service or sales its so quick and efficient every time and so far everyone i come across at this branch is a pleasure to speak with

Service

Good quick service

Service

Understanding of my requirements.

Service

Well organised, thoroughly professional and stuck to timelines.

Sales

Delivery on time. No unnecessary waiting around

Sales

Considering Covid. everything was well organised and efficient

Sales

Professional and knowledgeable service. Sales staff were friendly, customer focussed and patient

Sales

Good service

Sales

Handled well and kept me in the loop durning COVID.

Sales

Very satisfied and excellent customer service.

Sales

the people are friendly and always willing to help

Sales

Tim was very helpful, sealed the deal in a short time, it was clear he wanted to sell and I was a keen buyer. Process was straightforward, all done very remotely which is important during covid pandemic

Sales

Car was purchased and available within 5 days

Sales

My new car was sparkly and fresh, centre stage at the Chigwell branch making it easy to see and special to collect. The young lady at reception greeted me with a smile. Hayder and Harry were attentive, at hand within 5 minutes of my arrival.

Sales

Sales person Dayna Ferrier is very customer focused and helpful

Sales

Very happy as it was quick & efficient. Abid worked hard to get me my car early and switch his diary around for me, very thankful to him.

Sales

Tim Shackleton took time and care with me

Sales

The experience throughout was very professional and helpful. Staff are support and great customer service.

Sales

Whole process was great. Shout out to Charles and mark again.

Sales

Sales person answered all our queries and was very professional

Sales

Very pleased & quick sale with this dealer

Sales

Fast and efficient service

Sales

very professional service

Sales

I had visited the BMW Centre during the pandemic and I was extremely pleased with the safety measures that were placed. BMW had clearly prioritized the safety of customers and staff before sales. I respect this decision extremely highly. Well done.

Sales

Charles Brook was extremely helpful

Sales

Previous experience was excellent - dealt with Tia Stephenson each time. Deal offering APR 2.9% on new M series, hard to match. Quality of the product and sales centre Ability to listen and deliver what the customer wants

Sales

Excellent service and staff