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Great communication and easy to deal with
Everyone at Sytner Chigwell are very customer centric, fromthe reception to customer advisors.
Service good car came back clean ??
Yes, very happy.
The job was done well and on time.
All aspects great
A smooth and efficent operation.
Easy check in and collection
Sytner provided clear and reasoned explanation to my query about routine servicing given my car has only covered 1,000 miles since last service due to Covid 19 travel restrictions. Accordingly, the service work was carried out to my satisfaction.
After an initial error the staff moved quickly to put everything right. They arranged for the car to be collected and the error corrected. I could not have asked for more.
convenient. good communication.
Satisfied with their work
No problem everything went as expected
The reception and service area staff were professional and courteous as ever. Kevin in particular deserves praise for his customer focus.
All work items resolved.
Very satisfied the way my service was handled and kept me informed on progress. Tony was a pleasure to work with he looked after my car last time and he is the reason I returned back again.
I have always trusted Sytner Chigwell for all my service experience and when they gave their words to do something even if he took sometime they honoured it. This was particular in my mind to score as completely satisfied
My car was subject to a safety recall notice. I was pleased to be advised by Sytner that the relevant part (EGR Cooler) could be inspected while I waited. No work was required so I was soon on my way home.
Been using sytners for many years and any problems it always gets sorted
overall customer experience
As mentioned above always a professional job and completed within the time frame given.
Done what was expected within time limit
Very much attention to details.
Mark was easy to speak to and walked me through the process.
Kept me informed throughout
Reggie was very good
Good service adviser
They were very friendly and then a great service on my car
It was a software recall. I would've expected my car to be collected from my home and returned to me but was explained that was not possible due to covid. So the experience was good apart from the restricted service.
I was very satisfied with the service
Staff always courteous and ready to keep me informed
All communications were clear and I found advices useful.
It was ok.
Happy with the service and information provided to me. The hidden service extras that are required was not good but were given for free in the end. Was given a manual loaner car when an auto was requested but this was resolved quickly
Very happy with the quality of service
Craig communicated the service process from the beginning and provided updates along the way. Also received a call after the service to confirm if there were any issues etc great service thanks.
I took my car to you in the morning within no time my car was ready and Darren he was a pleasure to work with he made me feel comfortable
Friendly , prompted and problem free .
Ed kept me up to date with the progress of the service I had and was very helpful
I am happy with the service.
Efficient and effective at resolving the concerns with my car.
Prompt , efficient and professional service . Darren Herbert was very helpful
Very happy with the repairs to my car
Reggie was very helpful and informative.
very professional and polite, thank you Craig
Reggie was very attentive and helpful. The service was fast and efficient.
All work completed on time.
Service was excellent and would like to thank Craig Mcdonald and Abid Mahnood for the great service I received from both of them.
very efficient and courteous staff
Smooth transaction and the team went above and beyond to make sure I had everything I need.
mini brake fluid service and call back check all without drama
Sytner have always been helpful, friendly and informative in any engagements I have had with them. Stellar service
Convenient and given COVID-19 this really has not impacted your performance un like other dealer services centers.
Helpful staff - clear and prompt
Very professional service
Unexpected substantial repair work needed on a relatively new car out of warranty. Loyal custom rewarded with financial help from BMW. Work carried out fairly quickly.
Really professional throughout and met all my needs
The customer service was first class
Fast, quick and on time service.
very good service. Rahul made sure that my car was booked in as quickly as possible, and Craig did an excellent job of looking after me. Great service. If BMW provided a courtesy car then I would give 5 stars.
Experience was quick and efficient
Friendly staff clear information given
Service was done on time and had a video of the car during service
Very satisfied quickly done
The service went to schedule despite the difficult circumstances around Covid
Service provided exactly what expected of a top car dealership
Excellent service and follow up call to check all was well.
Sent me home in a taxi. Aftercare was excellent. Free tyre sensor fitted
The service given was very good and to what is expected of BMW.
I was worried about the car starting when I needed it, but after the service I have complete trust in my car starting every time.
They did the job
All work done. Time taken very good. Car was not cleaned but I believe that this was due to Covid restrictions ? (This was not explained to me). Overall I am satisfied with how it went and work carried out.
Great customer service missing the car wash
Good customer service from your operative
All because of one guy - Steve Holmes at BMW Chigwell. Please give him whatever he wants. Made me not proceed with legals due to sales mishaps and helped with service. What a great human. EXB
Always helpful and friendly. Jobs completed well and efficiently
When I visit the branch a was treated fair and it felt very friendly being there.
Had some issues but service manager helped resolve them
I was prewarned that I might have to replace brake pads and discs pending investigation but when the investigation was complete, only the pads were replaced.
Tony Treanor is fantastic, easy to book my car in, easy to get updates, had a car for me to get back home, overall excellent
Chigwell always continues to impress me with the service compared to other local branches I have experienced in terms of their transparency, honesty and great service.
Did all that was required
Impressed with the video explaining why was done.
Darren was great, always happy to help
easy to book Very Covid responsible book in easily video report of inspection ( excellent commentary and visual observation ) ease of collection and payment
See above - overall nothing to fault from booking to finish.
Service done within the time I was told it would take, staff were friendly and polite.
Lovely experience. I came super late and I was still seen. The staff are all super friendly and polite. The only issue I had was there was a nail in my tyre that I was not informed of. Other than that mucho satisfied.
Excellent customer care. Very helpful
Great experience with Darren and with Richard. Unfortunately a technician had caused an issue with the wiring of my dashcam but darren and richard were willing to put this right which was much appreciated.
I like quietly confident and capable people who see excellence is integral and not striven for. From drop off to pick up, you just know that you are getting their best game.
Very Covid aware Quickly through reception with paperwork so not having to wait. Excellent video of inspection of brake pads tyres et cetera Informed when ready to collect. Fast payment and all relevant paperwork quickly to hand Always polite
Good communication and visual online experience
Had a large problem with my car. They sorted and correct the problem with great communication.
Very easy to deal with fast good service
Just overall great service and very friendly
Booked vehicle in quickly as well as work carried out really quick. Very polite.
Impressed with the whole booking process in the first instance, received a call from BMW to let me know Service was due and on the day everything went smoothly and I like the Video after giving information on tyres, brakes and suspension.
Reggie excellent really clear and helpful No valet as usual this time but appreciate covid staff shortages etc
I gave this reply because I was very satisfied with the service I received ! It's as simple as that.
Excellent customer service skills
Sytner Chigwell are not BMW-they service, repair and sell. They are governed by BMW. They did a good service on the car. I cannot understand how a pristine engineering company can allow a FAULT to continue. Instead of a second survey phone and talk.
Pleased with service
Yes they were very good
Friendly and efficient Much better than previously
Fantastic service and well looked after
I had no complaints with the service I received
I think the price could be more competitive
They contacted and kept me up to date with the service on the car, as well as doing extra checks which I had asked for.
Fast turnaround and very helpful
From start to end the service was seem less and delivered at a very high standard just like the product they sell.
Despite the current restrictions my appointment was smoothly completed - on time and very efficiently done. I experienced the usual courtesy and more than satisfied with the continuedexcellent service.
Darren from the service department was excellent. He helped me so much and was just amazing can't thank him enough for his help and advice
Very experienced and knowledgeable staff.
Never seems to be any problems
Easy booking, and pleasant receptionists and service personnel
The customer service is first class which is why my last 4 cars have been purchased at this dealership. Macey was excellent on my last visit can't fault the way everything was dealt with. The staff give you 100% confidence in their service
I'm happy with the servis
Great team. Very professional.
Because of the swift service I received
Good customer service
No issues and well managed throught the process
Very friendly customer service
Very satisfied never have problems with any of the employees always a joy to be there
always do a professional job and happy with the service
Very helpful, no problem booking MOT, video overview of car was useful.
Walked in, receptionists were lovely and very helpful. The guy that did the brake fluid service was in contact throughout me explained what he has done and talking through all the other checks. He was very polite.
Because of Regi.
Car was serviced and fully checked
I was very satisfied, from hearing how good the dealing with Sytner Chigwell has been to experiencing it first hand. Ive brought my vehicle from this dealer, ive had issues fixed by the dealer and now their service. Darren was helpful all throughout
Very knowledge people and great advices
Staff explained to me everything what I need for my car
pleasant and quick
Easy and convenient. Staff were helpful and polite.
quick response and reasonable diagnostics charge
We have all the services required at Sytner Chigwell, we are always kept informed of what is needed while the car is being serviced.
Nice to see the Video footage explaining what is done and illustrating recommendations.
Was a very professional service
First time been here they were very good and friendly!!
well received, well explained and well executed.
Tennyson was a great service manager, always kept me up to date and did his best to accommodate me
Excellent assistance in all your assistance.
Very good service
Quick and professional
Kept me informed
Good team work
Staff were very polite and helpful, especially staff on reception
Have been most helpful
Great service provided- Craig kept me updated throughout the multiday process and answered my questions.
Again staff were great and listened carefully
I am satisfied, needs improvement when informing clients why they calling
Because that is how I feel.
Everything done with ease
Went to check up my car they haven't found anything wrong in my car but still making some unusual sound on my car.
Car is always ready at the time agreed
In these awful times I was treated as well as could be expected
Very efficient service
aLANA WAS AMAZINB AT KEEPING CONTACT - EVEN THOUGH I HAD NOT ASKED FOR IT, AND SHE WENT OUT OF HER WAY TO SOLVE A COURTESY CAR. IT WAS VERY MUCH APPRECIATED THE AMOUNT of assistance she gave.
Prompt service, especially taking into account current restrictions
Great service, several calls to explain process and conclusion of service.
There are always on my agenda . Looking after me and after my needs.
Very satisfied - I was keep informed from start to finish.
Please refer to the my previous answer. My experience was 5* due to Tony Treanor and Tennyison.
Jackie was supremely helpful and the repairs were great quality
Helpful video report; good Covid safety; reasonable price
Problem sorted first time
Received good customer service ,good communication and job we're done satisfied
Always technision do a good job and advisory report given.
Car booked in at 8am. I asked for it to be ready by 11am and it was. Taxi service to and from my home included free of charge. Excellent service.
Tia went above and beyond to make sure I was happy and had everything I needed. She found the perfect car for me. She made the sale very easy. And was overall brilliant.
Quick, efficient, clear and friendly service
Again James made this experience seamless and it took only 2 hours to get my car back after service. When in Merc would be a couple of days.
Prompt, professional and profoundly good.
Was keep up to date through out
Every thing carried out as explained and to quoted cost.
As a blue light worker the team were efficient and fit me in ASAP and were helpful thank you Just slight wait time
Maisie contacted me to advise there was an outstanding re-call issue (which I was unaware of) and immediately arranged to take the car in within a couple of days. Maisie made the whole process very easy.
My car was done in record time.
Very satisfied as mentioned all staff I had to deal with knew what they were doing.
Thorough investigation by engineer and comprehensive explanation given and advice as to action if problem recurs.
Very happy with the service provided by Darren.
Good social distancing rules in the showroom.
Delivered what they promised without any problems
Safe and professional service.
Very efficient and great customer service.
Sales staff were exceptional
5 star service received.
Quality of customer service and communication provided
Well explained service.
Wesley couldn't of been anymore helpful if he tried a top salesman
COVID sale - efficient and informative.
Very smooth operation, everything was a lot quicker than i expected
Kept me up to date each week. Delivered sooner than I expected.
I was completely satisfied with my experience at the BMW centre. I was given a lot time and effort, Abid went through all of my options and gave me an excellent package that was suited to me. I told him what I wanted and he delivered.
Kept in the loop throughout the time the car was been built and when it would be delivered
Charles and Rahul were exceptional in their service to me and made sure I couldn't say no to buying my new car
My current car needs were met
Great people , andrew Koliardos , the handover lady , the service dept Amy and Craig , parts , all of them
Excellent sales staff, excellent customer service that goes above expectations. Excellent communication excellent information given would definitely recommend and return
A new experience buying a car 'click and collect' but Wesley and Rahul made it easy and I couldn't be happier.
Even though i got my car 2 months later than expected, the centre have been a great help. Charles Brook the sales rep, kept me updated and did his best to organise the delivery of my car as soon as possible.
What made my experience particularly rewarding was the service provided by the sales executive right from the start of my initial phone enquiry. Charles Brook was courteous and helpful throughout the buying process and made the experience a pleasure.
Exceptional service from salesman (Hayder) and business manager (Rahul). Excellent service from start to finish and helped me to get exactly what I wanted, nothing was too much trouble.
Charles was so easy to deal with, helped us very quickly with our let exchange and any request we had, he was more than accommodating, communication was always on point.
I dealt with Nick for the purchase of my last BMW, and as always he was very helpful, as were the finance guys, particularly with all the online completions. Covid areas covered excellently
Got my car the date I wanted it for, I also purchased a private number plate which was all setup for me on my new car all thanks to Charles.
Made buying a car during COVID seamless
Painfree, seamless, fast, professional with the a good personal touch.
Smooth and quick. In past took sometimes hours
While there were limitations due to coronavirus, the team took all precautions to make sure the handover was conducted safely and offered further support as necessary.
Collecting up the car was straight forward and quick! The showroom has a very efficient and safe process in place that follows the all the necessary C-19 protocols
Work efficiency is very high
Brilliant, everything was on time even though we was in a bad situation due to covid the sales rep Wesley from loughton was to the point.
Hayder was very professional and the best salesman iv come across. Made the whole process seamless. Very impressed and I love my new car :)