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Service carried out in a very short time frame, which was very important
Reggie! Give him a bonus
Due to the excellent customer received from Waseem regarding my service.
Convenient location and efficient service.
I was charged for my service despite having a service pack
because i was very satisfied
Everything went smoothly, service was professional and friendly
No washing my car
Great service polite staff
Good service overall
Kept informed at every step and very professional
Customer service was excellent
It all goes well, always
Kevin was very helpful. Explained the process before the dropping the car for service, sent the vehicle inspection video by explaining the condition and explained the work done on the car at the time of collection
Contacted me regarding recall booked me in for a Saturday, carried out the work sooner than expected, cleaned the air conditioning system and gave me a video health check for underneath the car.
Excellent customer care and service
Been coming here for a few years great showroom great staff. Wasim was a great help kept me posted on what's happening with my car explained all and gave great advise.
All the staff were polite and courteous.
I have no reasons for complaining
I was informed what tests have been done and when car is ready.
I had to come back to get my Idrive updated which was inconvenient for me which should of been done first time when servicing my car. Sorry Chigwell branch but I wouldn't be coming back.
I have been going to BMW Sytner in Chigwell for the past 5 years and they have never let me down. Very friendly staff, and there service team is great! Car has always been collected on time, and most importantly there has never been any issues!
Very professional and slick service
Professional, efficient, courteous and friendly service. Consistently delivers the same high level of service each time I visit.
Great customer service and asked if I was satisfied after the service
Everything went as discussed and I had the car back within 2 hrs
As always Sytner customer service is first class and nothing appears to be too much trouble . You are kept well informed of everything
No issues at all. Service advisor was great.
Quick turnaround even with having to dismantle the whole engine. Reggie, the customer service advisor, was very informative and happy to help. No complaints.
My case handler was very hands-on to ensure the issue was resolved
Love the video
The date given was the exact date the car was ready no excuses whatsoever
Great all round experience
The personal attention, the welcoming and the exemplary behaviour towards me - and other customers - instils confidence.
Great customer service. Before, during and after sales.
Quick and excellent srvice
I've used quite a few BMW approved dealerships over the years and Chigwell is definitely the best service so far.
Fixed my car speakers in a day along with service. I was hoping for a breakdown of the service procedures done on the car although it is logged in the car system i was told. Received a call a few days after to check how the car was doing.
Excellent customer service by Wasim
Problem free and efficient
Provided service with high quality
A very pleasant and straight forward experience.
efficient and professional service
Tony Treanor is very experienced service advisor who kept me updated with the repairs to my vehicle
I was able to book my car in for an early morning service which was very important for me this time. Whole process from booking through to collection of my car when completed was very friendly, courteous and professional.
Kevin Lewis (Service Technician) was thoroughly professional throughout. His support in organising the service and communications were a credit to BMW.
Professional and knowledgeable staff.
Craig McDonald manage my car faults and got my car running with in few days. He was very professional, polite and went out of his way every time to help me get the car running. He is also very prompt on updates and also very patient and polite.
Generally, it was all fine and your team are very helpful and polite.
The issue we had appears to now be resolved. Thankfully.
I am always satisfied!! 10/10 service at that bmw showroom!
Quick service, did not have to wait to long and answered my questions well.
Mark was very helpful and professional
Kept me informed, and provided everything I needed. Friendly and efficient service.
Great service, communication & friendly
Very happy with the service from the start all the way to the end, the lady on the phone was fantastic also the reception and the service responsible
Always exceed my expectations
only 4.9 because you cannot provide a courtesy car during lockdown but thats everywhere..
I could not fault the complete experience at all, during this very difficult time for us all.
Very grateful always give the best service
Great as always
Service completed in 90mins
I purchased the supply and installation of the BMW dashcam from Sytner Chigwell, I give particular praise to Mr Tennyson Henry for organising it and arranging help to show the operation of the Advance Eye 2.0. The car was washed and cleaned.
Every thing was taken care of
No problem booking in, service done on time and as expected
Very satisfied, the service was carried out very efficiently,in a timely manner.
The reason I gave the rating was due to the exemplary service service received.
Every time i come in for service or sales its so quick and efficient every time and so far everyone i come across at this branch is a pleasure to speak with
Good quick service
Understanding of my requirements.
Well organised, thoroughly professional and stuck to timelines.
Delivery on time. No unnecessary waiting around
Considering Covid. everything was well organised and efficient
Professional and knowledgeable service. Sales staff were friendly, customer focussed and patient
Handled well and kept me in the loop durning COVID.
Very satisfied and excellent customer service.
the people are friendly and always willing to help
Tim was very helpful, sealed the deal in a short time, it was clear he wanted to sell and I was a keen buyer. Process was straightforward, all done very remotely which is important during covid pandemic
Car was purchased and available within 5 days
My new car was sparkly and fresh, centre stage at the Chigwell branch making it easy to see and special to collect. The young lady at reception greeted me with a smile. Hayder and Harry were attentive, at hand within 5 minutes of my arrival.
Sales person Dayna Ferrier is very customer focused and helpful
Very happy as it was quick & efficient. Abid worked hard to get me my car early and switch his diary around for me, very thankful to him.
Tim Shackleton took time and care with me
The experience throughout was very professional and helpful. Staff are support and great customer service.
Whole process was great. Shout out to Charles and mark again.
Sales person answered all our queries and was very professional
Very pleased & quick sale with this dealer
Fast and efficient service
very professional service
I had visited the BMW Centre during the pandemic and I was extremely pleased with the safety measures that were placed. BMW had clearly prioritized the safety of customers and staff before sales. I respect this decision extremely highly. Well done.
Charles Brook was extremely helpful
Previous experience was excellent - dealt with Tia Stephenson each time. Deal offering APR 2.9% on new M series, hard to match. Quality of the product and sales centre Ability to listen and deliver what the customer wants
Excellent service and staff