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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Meet the team

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Peter Chadwick

Head of Business

Chris Hall

Sales Manager

Harry Hitchcock

Sales Manager

Matthew Walker

Used Car Sales Manager

Kaya Soydan

Business Manager

Mark Maxwell

Business Manager

Rahul Sood

Business Manager

James Harris

New Car Sales Executive

Martin Roberts

New Car Sales Executive

Richard Paris Stallard

New Car Sales Executive

Roberto Viola

New Car Sales Executive

Stephen Codner

New Car Sales Executive

Thomas O'Hara

New Car Sales Executive

Tia Stephenson

Used Car Sales Executive

Andrew Koliardos

Sales Executive

Asif Siddiqui

Sales Executive

Dayna Ferrier

Sales Executive

Gary Ruberl

Sales Executive

James Parson

Sales Executive

Joe Lie

Sales Executive

Matthew Brightmore

Sales Executive

Nick Horwood

Sales Executive

Tim Shackleton

Sales Executive

Wesley Baker

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No nonsense service simple and straightforward

Service

A complete service. Good communication.

Service

Swift tyre replacement

Service

Kimberley of service kept you constantly updated

Service

Had no issues what so ever

Service

Steve & Richard in Workshop, really look after me with regards to all the servicing aspect my car needs. They supply a while you wait, exceptional and outstanding service.

Service

5 star service from Kimberley

Service

Wesley is the man and changed my mind on this branch. I would only do business with Wesley. Takes the time to speak to his customers and makes them feel comfortable. Pleasure doing business with Wesley.

Service

Made me feel valued customer. Always feel welcome at this dealership.

Service

Sorted out all issues and found and repaired a fault that would have failed the MOT when due.

Service

Job satisfaction.

Service

Opening times and staff were very accommodating. Open and transparent service and inspection if the car.

Service

Everyone is very accommodating to the customers needs and work carried out swiftly efficiently

Service

Had to wait for new tyre to be fitted

Service

Everything went smoothly and I was kept informed at every stage.

Service

Vehicle was dirty

Service

Could not fault

Service

I was seen quickly and the car went in for its oil and filters service. The only thing I didn't appreciate was being told at the time I made the appointment that the service was a while you wait service at 1½ hours long, it was much more 3½ hours.

Service

The customer service was poor. I had to chase up on two other enquiries that I made regarding the alloy wheels scratches being repaired and the car having some OEM parts installed to improve the handling.

Service

James Pearson is my sales man who took care of the purchase He's very good man and helpful He performs his job great professionalism

Service

Really friendly and helpful staff. Completed the service in the time specified. So far, touch wood, no problems with my car.

Service

Really happy with the team there who are very useful and gave me good prices for the work done! Also very helpful to rectify any issues eg Incorrect MOT certificate and helped to fill my oil when low free of charge

Service

good service

Service

As above

Service

I'm please with the service a I got

Service

Kevin was excellent in both his professional manner, and in keeping me up to date. Reception staff were also very professional and attentive.

Service

Great Service.

Service

Effcient and courtous

Service

Very helpful staff

Service

Like I said his service was outstanding, well explained!

Service

Service was fine but extra work was not done well

Service

Everything arranged to my needs.

Service

Stuart was great. Just a shame no courtesy car could be provided - I was told it would be another 6-8 weeks if I wanted one.

Service

5 times there they always come up with new fault and taking money but never fix my car. still my car is not fixed. complaint many time they say the y are independent. we cant help you

Service

Very busy and lack of emphasis towards the customer

Service

WASN'T TOO HAPPY THAT IT TOOK 2.5HRS TO TELL ME THAT MY BRAKES NEEDED CHANGING WHICH WAS WHY THE CAR WAS BOOKED IN?? SERVICE MANAGER WENT OUT OF HIS WAY TO COLLECT MY CAR THE FOLLOWING WEEK AND GET THIS FIXED, SO VERY HAPPY WITH THAT.

Service

I arrived to be greeted by a very helpful representative who then arranged for the service manager to confirm the procedures.I was on my way within ten minutes.

Service

It was completed in the time they said

Service

As above. In terms of recommend BMW's generally I really love the brand and cars. I have owned 4 BMW's. But Sytner service customer service was poor.

Service

Good vibes from all the staff there.

Service

Managed to accommodate my appointment at the time I needed.

Service

Really great especially the lead tech.

Service

Best service

Service

Service not done properly

Service

No issues at all very good throughout

Service

Bit of a wait and car come out with grease all over the wings. No paperwork given to me for service carried out

Service

They always drop me off to my work place and also send me videos of what work carried

Service

Overall relatively happy with the experience, the dealership was clean and tidy and comfortable. Only small issue was the fact I was told the vehicle would be ready in 1.5 hours but ended up being 2.5 hours. Also there needs to be more courtesy cars.

Service

The receptionist told me to have a seat and my car is ready and will be out. I waited more than an hour and every time I asked was getting different answers. Finally the mechanic came and told me the brake pads are not changed, but we will change i

Service

Booked my car for mot had to take my daughter with me to mot also had to leave quickly as she had a hospital appointment the guys at sytner chigwell were excellent and completed my mot car wash in quick time

Service

Got to return after service as the Service Warning light has not been reset.

Service

As above. Very helpful staff and dealt with the issues efficiently. Everything was explained to me clearly with written backup.

Service

I WAS COMPLETELY HAPPY WITH THE SERVICE THAT WAS GIVEN FROM MY ARRIVAL AT THE DEALER TO THE SERVICE SUPPLIED BY THE GARAGE I.LEFT THE DEALER A VERY HAPPY DRIVER

Service

All work satisfactory

Service

I phoned in the morning and the fault was sorted by the afternoon

Service

Very happy perfect customer service.

Service

The waiting time was reasonable and the work was completed within the specified time

Service

Always satisfied with the brand

Service

Very quick informative and knowledgeable.

Service

not happy the way I was treated , made me feel like I was lying about the damage.

Service

initial assistance with fault was poor, communication once vehicle was taken in poor, once vehicle was repaired promise of follow up phone call to explain nature of repair wasn't fulfilled

Service

very poor customer services - no calls - no follow up - in one occasion I was given the wrong information, travelled to the office and then was told that car want actually ready and didn't pass the MOT!

Service

The service took as long as promised. The car was delivered clean.

Service

I've been into your dealership over 100 times n left every time with disappointment.

Service

Friendly and efficient service

Service

Kimberley is a great advisor. Made my experience pleasant

Service

I have given my car and they lost my part. They even got my name and email wrong which I have told them to fix but they still haven't. Also I had to ask them to give my work receipt which they should give without asking.

Service

Paul was brilliant as usual. Always looks after me.

Service

Good service. Would like to have seen some more refreshments made available in addition to hot beverage. Was waiting about 2 hours in the lounge for the car to be serviced.

Service

There have been lots of mix ups with regards to booking the service and then my husband waited around for quite a while with no indication of how long the service would take.

Service

From arrival to departure I was made to feel welcome and engaged

Service

The service was carried out satisfactorily .. and customer service was good.

Service

Best customer services

Service

The advisor was professional and satisfied with the work that was done.

Service

Appalling service. I was charged a different amount than quoted and not even told until I arrived. I wasn't kept up to date with the progress of my service. I had arranged to collect the car at 3 and ended up collecting at 5:30.

Service

When I went to collect my car they had parked my car on double yellow lines outside the dealership

Service

Wait 3 hours for 90 min appointment. Disrupted work schedule. Quote £230 online, asked for over £100 upon arrival. Negotiate hard to get back to the expected figure, still paying above expectations. Wheels not washed as asked. Oil drops on engine.

Service

Every thing went very well

Service

Very difficult to talk to get hold of rep- calls returned 24 to 48 hours later After recall service, new problem- Garage eventually fixed while denying responsibility, created another problem, quoted £700 + labour to fix- independent fixed for £100

Service

Booking process now with a call-centre and I was given was given a wrong date which had to be changed, which meant re-scheduling my meetings

Service

Car been in for fixes under warranty, fixes not complete when delivered back to me. And I have on going engine shaking issue but BMW say no sign of fault show us. How can I show issue when it happens at it's own will. Still have issue one year on?

Service

No sms or email to confirm appointment. I called to book mot plus service,went there at the time of the appointment to be told that my mot appointment was 30minutes earlier. I wasted a day off work and has to book mot elsewhere at last minute.

Service

the service team always treat my car very well here.

Service

All done on time

Service

The text confirmation specified a pickup time of 8:00am for my home address , however I had to ring up Sytner to chase as no one had arrived. I was advised the pickup slot was actually between 8 - 11:30 & the drivers don't start until 8;30.

Service

Very dissatisfied. I will not be using Sytner Chigwell again.

Service

Excellent service fast turn around and kept informed

Service

This was a repeat visit as the correct service had not been done the first time, so I had to come back for a second time - this was a waste of my time overall.

Service

It is the Customer Service experience that I have received at Sytner Chigwell that has kept me loyal to the BMW brand - understanding customer needs and working together to resolve unscheduled issues are resolved.

Service

Nothing much to comment

Service

Very straightforward. Was just difficult to find somewhere to park when dropping the car off.

Service

Again level of customer service is extremely high.

Service

As I start work early being able to drop my car at 7am is a real bonus, I did have to wait a little as I arrived at 4pm to pick it up however apparently it needed a software update.

Service

Mr Baker at the BMW sales was very helpful and handled everything efficiently. He was very helpful.And I will recommend him to my friends ans associates without hesitation.

Sales

I love the car. I love all BMW cars

Sales

Every body is absolutely great, special thanks to Martin and the 2 managers Harry and Rahul which always help making every sales a great pleasure and joy.

Sales

Quick and easy process. Everything was explained well and if i didn't understand anything, it was explained again.

Sales

Martin Roberts made everything easy and simple for us

Sales

Customer care was good.

Sales

I'm completely satisfied of purchase and delivery because everything was on time and the behavior of stuff was absulotlly perfect. Espisially Mr Nick

Sales

Stephane was really great. Lots of help and knowledgeable about the brand and cars, which is super helpful!

Sales

Martin was very helpful

Sales

I'm v disappointed that I was told I could purchase apple car play when I put the deposit down but the sales guys could not work out how to set it up when I collected and now they are saying it may not be compatible - this is serious.

Sales

Again Mr Stephan Codner our sales executive went above and beyond to help with the vehicle purchase from picking the right vehicle at the right price to ensuring the vehicle was collected smoothly.

Sales

Wesley took time to explain everything and answer questions

Sales

Had everything I wanted on the car, quick turn around and had flawless service

Sales

Stephan was very attentive and informative

Sales

Quality of the member of staff handling my purchase.

Sales

I was initially satisfied with the sales experience, good communication with sales exec and offered a good deal being a retention customer. Disappointed to learn sat nav was not working on collection, only after driving away.