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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Meet the team

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Peter Chadwick

Head of Business

Harry Hitchcock

Sales Manager

Matthew Waller

Used Car Sales Manager

Kaya Soydan

Business Manager

Mark Maxwell

Business Manager

Rahul Sood

Business Manager

James Harris

New Car Sales Executive

Martin Roberts

New Car Sales Executive

Richard Paris Stallard

New Car Sales Executive

Roberto Viola

New Car Sales Executive

Stephen Codner

New Car Sales Executive

Thomas O'Hara

New Car Sales Executive

Tia Stephenson

Used Car Sales Executive

Andrew Koliardos

Sales Executive

Asif Siddiqui

Sales Executive

Dayna Ferrier

Sales Executive

Gary Ruberl

Sales Executive

James Parson

Sales Executive

Joe Lie

Sales Executive

Matthew Brightmore

Sales Executive

Nick Horwood

Sales Executive

Tim Shackleton

Sales Executive

Wesley Baker

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and friendly customer service.

Service

Terrible service as usual I've lost count how many visits I've made to Loughton sytner. This visit was for a recall No courtesy car no offer of taxi or lift to the tube station never call you with updates my vehicle return dirtier then it went in.

Service

Like I've said above, the person handling my case 'Reggie' was very helpful and made sure my car was all sorted as quick as possible, which it was, he explained everything and kept me informed. The receptionists were also very helpful and welcoming.

Service

Had to wait 2&half hours for an MOT

Service

The servicing was swift and tidy, except the car now stinks of petrol inside and out and the fuel consumption is unusually high.

Service

It would have been a 5 but I feel being told one price over the phone with BMW and then on the day being told another price is not ideal when trying to juggle expenses.

Service

Reggie was my contact and he was very competent and kept me up to date with changes to the original plan.

Service

As above. The customer needs to be treated as first in the organisation, not staff.

Service

Staff always polite and professional at all times.

Service

Reggie was the service rep who was assigned to me and he was outstanding. His customer orientation was 2nd to none. His clear communication, positive and caring attitude, helpfulness and efficiency exceeded my expectations.

Service

Service very good; costs high.

Service

The serviced car felt good

Service

Everything good apart from the twenty minute wait when I returned to pick up.

Service

Excellent service by staff

Service

Kimberly was amazing really helpful and polite but I won't ever use for any service work if all I get is a basic valet missing the boot which seems petty whole car is hoovered but not the boot ....

Service

Kept me informed

Service

Good service.

Service

Fast , efficient and very professional and customer focused.

Service

Services was slow, again, meaning I had to wait much longer than I was told. Really annoying trying to get some attention even though car was serviced and sitting in car park. Also, they failed to complete all the work I'd asked for. When in the car,

Service

Wasn't impressed. Took more than 90 minutes for works to be completed, this was a fast lane servicing appointment. Advisor also misspelt my name on invoice was told it would take 20 minutes to reprint an invoice. Also, tried to get over charge me

Service

I understand it's a busy site but as a customer I want to feel more valued.

Service

I would have rated completely satisfied if the usb port and cigarette sockets were checked.

Service

Tennyson Henry of service dealt with my vehicles problem quickly and efficiently.

Service

Efficient as usual, works like a charm

Service

Professional, attentive and great value for money. Everyone I met at the dealership made me feel like a valued customer.

Service

The services were carried out on time whilst I waited, but due to a department mix up not all the required servicing was carried out and the vehicle had to be rebooked. However, the error was dealt with well and a credit was applied to the bill.

Service

Again always great

Service

satisfaction...

Service

Not just sytner Chigwell but sytner Harold wood and bmw as a whole. This is the third bmw that we have owned all bought from sytner and the after sales service has been excellent until now.

Service

Chigwell provided a Good services.

Service

My service contact asked me again questions I had answered on line. The drivers door has a tiny paint chip on the door edge which happened while it was with you.

Service

Always a pleasure dealing with Darren Herbert, always polite, courteous and quick to respond.

Service

Generally I have been very satisfied with Sytner Servicing but last time around you didn't deal with a battery issue as well as you might and I ended up feeling a bit done over!

Service

As above, was helped with an immediate issue, and without an appointment

Service

Service performed in anticipated timeframe & car valeted

Service

Greeted well kept in the loop as to what was happening

Service

Quick efficient service provided. Comfortable waiting area

Service

I have always dealt with Mr Tom Hinds, who has been pleasant, respectful and helpful. I have also had dealings with the Tyre Technician who has been clear and honest.

Service

Certified with the job they did on my car, good stuff

Service

Everything was dealt with within a few hours

Service

I had a few concerns regarding air con and washer fluid levels and wanted to get a quote from smart repair on the passenger side door which needs a little work. All this was looked at whilst my car was in for a service.

Service

The staff are very helpful. The representative Mark Peel offered me a very good service on that day. They have returned my car at the promised time. In nutshell the service was very good

Service

Service went wrong but was dealt with brilliantly

Service

Whilst a very busy garage and parking pretty difficult, the service was excellent

Service

Darren from the workshop was very helpful

Service

Great service

Service

I thought we had an issue but I had it wrong and they where very polite

Service

Very quick first service

Service

On time appointments. Car returned lovely and clean.

Service

The check was carried out professionally and report explained

Service

Tennyson Henry

Service

It came back fine, no problems

Service

I was welcomed by friendly staff and kept updated how long my car would take. Craig kept me posted and tony did a smashing job overlooking everything providing a great service. He is the reason I would return.

Service

The customer service team were excellent

Service

No phone call was given after the 2 hour wait for the service. My wife had to come into the centre and the response from the lady was if you haven't received a phone call the car is not ready. We told her we can see the car parked outside.

Service

Again organised friendly,i had problem with x3 and was told they could solve the starting problem which so far has been ok cold conditions was playing a major part,so we shall see.

Service

Richard the workshop manager was very knowledgeable and accommodating. What more can you ask for?

Service

car in on Mon for service. i'd already Forewarned that boot lid not operating properly. Told me it had been fixed. It wasn't. Took it back Tues. same again, not fixed. Took it back again. Finally fixed on Day 3. Not good enough.

Service

overall the experience was very good

Service

Timing met my needs Work done was fully explained

Service

Staff were nice and welcoming

Service

My service was managed by Craig McDonald Fantastic and prompt

Service

The car dives like brand new and it was cleaned inside and out

Service

Much better then all other BMW showrooms. Much better service and they do a proper job

Service

Always give me the time

Service

They were very good, communicating well and reimbursing us for a hire car we'd had to get to stay on the road. Special mention for Kimberly who went out of her way to help us, thank you.

Service

They did take a bit longer

Service

The service has been consistent over the five plus years I've been dealing with the company.

Service

All good apart from the fact that I requested a bodywork quote. This was given to me verbally when I expected something in writing.

Service

Dealt with quickly and efficiently. Liked the mini video of the car explaining all elements.

Service

Prompt response and clear indication with explanation of estimated cost.

Service

Wanted to speak to the actual mechanic about a query regarding my brakes but wasn't allowed to

Service

Quality free check

Service

Very efficient service but was given a hire car instead of courtesy car although booked my service over 7 weeks in advance

Service

No issues, customer area was nice and clean and free coffee and biscuits

Service

I need to come in 9 times to a fix a problem and it is never so straight forward

Service

A complete service. Good communication.

Service

No nonsense service simple and straightforward

Service

Swift tyre replacement

Service

Had no issues what so ever

Service

5 star service from Kimberley

Service

Wesley is the man and changed my mind on this branch. I would only do business with Wesley. Takes the time to speak to his customers and makes them feel comfortable. Pleasure doing business with Wesley.

Service

Steve & Richard in Workshop, really look after me with regards to all the servicing aspect my car needs. They supply a while you wait, exceptional and outstanding service.

Service

Kimberley of service kept you constantly updated

Service

Sorted out all issues and found and repaired a fault that would have failed the MOT when due.

Service

Made me feel valued customer. Always feel welcome at this dealership.

Service

Job satisfaction.

Service

Opening times and staff were very accommodating. Open and transparent service and inspection if the car.

Service

Everyone is very accommodating to the customers needs and work carried out swiftly efficiently

Service

Had to wait for new tyre to be fitted

Service

Vehicle was dirty

Service

Everything went smoothly and I was kept informed at every stage.

Service

Could not fault

Service

I was seen quickly and the car went in for its oil and filters service. The only thing I didn't appreciate was being told at the time I made the appointment that the service was a while you wait service at 1½ hours long, it was much more 3½ hours.

Service

The customer service was poor. I had to chase up on two other enquiries that I made regarding the alloy wheels scratches being repaired and the car having some OEM parts installed to improve the handling.

Service

James Pearson is my sales man who took care of the purchase He's very good man and helpful He performs his job great professionalism

Service

Really friendly and helpful staff. Completed the service in the time specified. So far, touch wood, no problems with my car.

Service

Really happy with the team there who are very useful and gave me good prices for the work done! Also very helpful to rectify any issues eg Incorrect MOT certificate and helped to fill my oil when low free of charge

Service

Love Sytner Chigwell always good with great staff

Sales

I felt I got a fair deal

Sales

Nick Horwood and Kaya provided a great service it was a pleasure dealing with them.

Sales

Overall experience was very good, as I was not looking to buy a vehicle but the whole sales approach was adequate and was suited to me.

Sales

I am very content with my experience at BMW Sytner Chigwell as well as over the moon with my new car. The delivery was efficient with Nick offering next day however due to work requirements had to wait til the weekend. Well worth the wait.

Sales

the service we received was 1st class throughout

Sales

All staff were very professional and friendly. Salesperson was genuinely enthusiastic and knowledge about the cars

Sales

The salesperson was very patient and knowledgeable.

Sales

Great service friendly and efficient service

Sales

The car came sooner than we thought, I was updated on any issues

Sales

again service and, treatment from sales man

Sales

The BMW staff who dealt with us were very friendly and helpful.

Sales

It was very good

Sales

Tim made my whole experience great, couldn't be more satisfied and happy, so so happy

Sales

Nothing to complain about all went very smoothly

Sales

Would have easily been five stars except for long delivery of vehicle, but do not believe it due to our BMW centre.

Sales

Loved it.,love my car.

Sales

This is the second car I have purchased from Sytner Chigwell and would recommend them and especially Wesley to anyone.

Sales

Great sales staff, Stefan was very helpful, answered all my questions, nothing phased him, couldn't ask for more.

Sales

Everything was as I was promised

Sales

Mr Baker at the BMW sales was very helpful and handled everything efficiently. He was very helpful.And I will recommend him to my friends ans associates without hesitation.

Sales

I love the car. I love all BMW cars

Sales

Every body is absolutely great, special thanks to Martin and the 2 managers Harry and Rahul which always help making every sales a great pleasure and joy.