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Efficient and friendly customer service.
Terrible service as usual I've lost count how many visits I've made to Loughton sytner. This visit was for a recall No courtesy car no offer of taxi or lift to the tube station never call you with updates my vehicle return dirtier then it went in.
Like I've said above, the person handling my case 'Reggie' was very helpful and made sure my car was all sorted as quick as possible, which it was, he explained everything and kept me informed. The receptionists were also very helpful and welcoming.
Had to wait 2&half hours for an MOT
The servicing was swift and tidy, except the car now stinks of petrol inside and out and the fuel consumption is unusually high.
It would have been a 5 but I feel being told one price over the phone with BMW and then on the day being told another price is not ideal when trying to juggle expenses.
Reggie was my contact and he was very competent and kept me up to date with changes to the original plan.
As above. The customer needs to be treated as first in the organisation, not staff.
Staff always polite and professional at all times.
Reggie was the service rep who was assigned to me and he was outstanding. His customer orientation was 2nd to none. His clear communication, positive and caring attitude, helpfulness and efficiency exceeded my expectations.
Service very good; costs high.
The serviced car felt good
Everything good apart from the twenty minute wait when I returned to pick up.
Excellent service by staff
Kimberly was amazing really helpful and polite but I won't ever use for any service work if all I get is a basic valet missing the boot which seems petty whole car is hoovered but not the boot ....
Kept me informed
Fast , efficient and very professional and customer focused.
Services was slow, again, meaning I had to wait much longer than I was told. Really annoying trying to get some attention even though car was serviced and sitting in car park. Also, they failed to complete all the work I'd asked for. When in the car,
Wasn't impressed. Took more than 90 minutes for works to be completed, this was a fast lane servicing appointment. Advisor also misspelt my name on invoice was told it would take 20 minutes to reprint an invoice. Also, tried to get over charge me
I understand it's a busy site but as a customer I want to feel more valued.
I would have rated completely satisfied if the usb port and cigarette sockets were checked.
Tennyson Henry of service dealt with my vehicles problem quickly and efficiently.
Efficient as usual, works like a charm
Professional, attentive and great value for money. Everyone I met at the dealership made me feel like a valued customer.
The services were carried out on time whilst I waited, but due to a department mix up not all the required servicing was carried out and the vehicle had to be rebooked. However, the error was dealt with well and a credit was applied to the bill.
Again always great
Not just sytner Chigwell but sytner Harold wood and bmw as a whole. This is the third bmw that we have owned all bought from sytner and the after sales service has been excellent until now.
Chigwell provided a Good services.
My service contact asked me again questions I had answered on line. The drivers door has a tiny paint chip on the door edge which happened while it was with you.
Always a pleasure dealing with Darren Herbert, always polite, courteous and quick to respond.
Generally I have been very satisfied with Sytner Servicing but last time around you didn't deal with a battery issue as well as you might and I ended up feeling a bit done over!
As above, was helped with an immediate issue, and without an appointment
Service performed in anticipated timeframe & car valeted
Greeted well kept in the loop as to what was happening
Quick efficient service provided. Comfortable waiting area
I have always dealt with Mr Tom Hinds, who has been pleasant, respectful and helpful. I have also had dealings with the Tyre Technician who has been clear and honest.
Certified with the job they did on my car, good stuff
Everything was dealt with within a few hours
I had a few concerns regarding air con and washer fluid levels and wanted to get a quote from smart repair on the passenger side door which needs a little work. All this was looked at whilst my car was in for a service.
The staff are very helpful. The representative Mark Peel offered me a very good service on that day. They have returned my car at the promised time. In nutshell the service was very good
Service went wrong but was dealt with brilliantly
Whilst a very busy garage and parking pretty difficult, the service was excellent
Darren from the workshop was very helpful
I thought we had an issue but I had it wrong and they where very polite
Very quick first service
On time appointments. Car returned lovely and clean.
The check was carried out professionally and report explained
It came back fine, no problems
I was welcomed by friendly staff and kept updated how long my car would take. Craig kept me posted and tony did a smashing job overlooking everything providing a great service. He is the reason I would return.
The customer service team were excellent
No phone call was given after the 2 hour wait for the service. My wife had to come into the centre and the response from the lady was if you haven't received a phone call the car is not ready. We told her we can see the car parked outside.
Again organised friendly,i had problem with x3 and was told they could solve the starting problem which so far has been ok cold conditions was playing a major part,so we shall see.
Richard the workshop manager was very knowledgeable and accommodating. What more can you ask for?
car in on Mon for service. i'd already Forewarned that boot lid not operating properly. Told me it had been fixed. It wasn't. Took it back Tues. same again, not fixed. Took it back again. Finally fixed on Day 3. Not good enough.
overall the experience was very good
Timing met my needs Work done was fully explained
Staff were nice and welcoming
My service was managed by Craig McDonald Fantastic and prompt
The car dives like brand new and it was cleaned inside and out
Much better then all other BMW showrooms. Much better service and they do a proper job
Always give me the time
They were very good, communicating well and reimbursing us for a hire car we'd had to get to stay on the road. Special mention for Kimberly who went out of her way to help us, thank you.
They did take a bit longer
The service has been consistent over the five plus years I've been dealing with the company.
All good apart from the fact that I requested a bodywork quote. This was given to me verbally when I expected something in writing.
Dealt with quickly and efficiently. Liked the mini video of the car explaining all elements.
Prompt response and clear indication with explanation of estimated cost.
Wanted to speak to the actual mechanic about a query regarding my brakes but wasn't allowed to
Quality free check
Very efficient service but was given a hire car instead of courtesy car although booked my service over 7 weeks in advance
No issues, customer area was nice and clean and free coffee and biscuits
I need to come in 9 times to a fix a problem and it is never so straight forward
A complete service. Good communication.
No nonsense service simple and straightforward
Swift tyre replacement
Had no issues what so ever
5 star service from Kimberley
Wesley is the man and changed my mind on this branch. I would only do business with Wesley. Takes the time to speak to his customers and makes them feel comfortable. Pleasure doing business with Wesley.
Steve & Richard in Workshop, really look after me with regards to all the servicing aspect my car needs. They supply a while you wait, exceptional and outstanding service.
Kimberley of service kept you constantly updated
Sorted out all issues and found and repaired a fault that would have failed the MOT when due.
Made me feel valued customer. Always feel welcome at this dealership.
Opening times and staff were very accommodating. Open and transparent service and inspection if the car.
Everyone is very accommodating to the customers needs and work carried out swiftly efficiently
Had to wait for new tyre to be fitted
Vehicle was dirty
Everything went smoothly and I was kept informed at every stage.
Could not fault
I was seen quickly and the car went in for its oil and filters service. The only thing I didn't appreciate was being told at the time I made the appointment that the service was a while you wait service at 1½ hours long, it was much more 3½ hours.
The customer service was poor. I had to chase up on two other enquiries that I made regarding the alloy wheels scratches being repaired and the car having some OEM parts installed to improve the handling.
James Pearson is my sales man who took care of the purchase He's very good man and helpful He performs his job great professionalism
Really friendly and helpful staff. Completed the service in the time specified. So far, touch wood, no problems with my car.
Really happy with the team there who are very useful and gave me good prices for the work done! Also very helpful to rectify any issues eg Incorrect MOT certificate and helped to fill my oil when low free of charge
Love Sytner Chigwell always good with great staff
I felt I got a fair deal
Nick Horwood and Kaya provided a great service it was a pleasure dealing with them.
Overall experience was very good, as I was not looking to buy a vehicle but the whole sales approach was adequate and was suited to me.
I am very content with my experience at BMW Sytner Chigwell as well as over the moon with my new car. The delivery was efficient with Nick offering next day however due to work requirements had to wait til the weekend. Well worth the wait.
the service we received was 1st class throughout
All staff were very professional and friendly. Salesperson was genuinely enthusiastic and knowledge about the cars
The salesperson was very patient and knowledgeable.
Great service friendly and efficient service
The car came sooner than we thought, I was updated on any issues
again service and, treatment from sales man
The BMW staff who dealt with us were very friendly and helpful.
It was very good
Tim made my whole experience great, couldn't be more satisfied and happy, so so happy
Nothing to complain about all went very smoothly
Would have easily been five stars except for long delivery of vehicle, but do not believe it due to our BMW centre.
Loved it.,love my car.
This is the second car I have purchased from Sytner Chigwell and would recommend them and especially Wesley to anyone.
Great sales staff, Stefan was very helpful, answered all my questions, nothing phased him, couldn't ask for more.
Everything was as I was promised
Mr Baker at the BMW sales was very helpful and handled everything efficiently. He was very helpful.And I will recommend him to my friends ans associates without hesitation.
I love the car. I love all BMW cars
Every body is absolutely great, special thanks to Martin and the 2 managers Harry and Rahul which always help making every sales a great pleasure and joy.