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Wait 3 hours for 90 min appointment. Disrupted work schedule. Quote £230 online, asked for over £100 upon arrival. Negotiate hard to get back to the expected figure, still paying above expectations. Wheels not washed as asked. Oil drops on engine.
Every thing went very well
Very difficult to talk to get hold of rep- calls returned 24 to 48 hours later After recall service, new problem- Garage eventually fixed while denying responsibility, created another problem, quoted £700 + labour to fix- independent fixed for £100
the service team always treat my car very well here.
Car been in for fixes under warranty, fixes not complete when delivered back to me. And I have on going engine shaking issue but BMW say no sign of fault show us. How can I show issue when it happens at it's own will. Still have issue one year on?
No sms or email to confirm appointment. I called to book mot plus service,went there at the time of the appointment to be told that my mot appointment was 30minutes earlier. I wasted a day off work and has to book mot elsewhere at last minute.
Booking process now with a call-centre and I was given was given a wrong date which had to be changed, which meant re-scheduling my meetings
All done on time
The text confirmation specified a pickup time of 8:00am for my home address , however I had to ring up Sytner to chase as no one had arrived. I was advised the pickup slot was actually between 8 - 11:30 & the drivers don't start until 8;30.
Excellent service fast turn around and kept informed
Very dissatisfied. I will not be using Sytner Chigwell again.
This was a repeat visit as the correct service had not been done the first time, so I had to come back for a second time - this was a waste of my time overall.
It is the Customer Service experience that I have received at Sytner Chigwell that has kept me loyal to the BMW brand - understanding customer needs and working together to resolve unscheduled issues are resolved.
Nothing much to comment
Very straightforward. Was just difficult to find somewhere to park when dropping the car off.
Again level of customer service is extremely high.
As I start work early being able to drop my car at 7am is a real bonus, I did have to wait a little as I arrived at 4pm to pick it up however apparently it needed a software update.
Had no problems
it was just ok, nothing to say it was over and above.
Good communication and explanation of service done
I have always found staff to be professional and caring
Everything I would expect from BMW.
Work was carried out as requested with no hidden charges.
I wouldn't recommend a bmw vehicle or synter group to any friends or family. Poor quality product poor workmanship and badly run service centres Ongoing problems not resolved in 2 years
waiting time very poor both for delivery and collection. Over 30 mins in each case. It may be as a result of the refurbishment, but nevertheless such waiting times are not appropriate. Work done was fine as was service manager who looked after me.
She managed to run through things with me quickly, didn't have to wait long
They completed the job as agreed, kept me up to date and i could pick-up the car at the agreed time.
Quick n friendly service
Jackie was great - she kept me updated as to the progress of my repairs throughout
Sytner Chigwell were great from first contact to providing a highly competitive quote to the day of pick up where Wes ensured to get the car quickly turned around as it was delayed
Everyone was very helpful and efficient. Kimberly was particularly helpful.
Personal customer service face to face was great however improvement required on returning calls. Also, a better run down on vehicle functions and extras would have helped, as we thought we had extras that we didn't. But this was a used vehicle.
Good and efficient service
Thank you Mr Clark for your five star rating and kind feedback. I'm delighted you were happy and look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Even though it was busy in the service centre, I was dealt with, within a timely manner.
It was good experience but had to wait little long.
One issue. The mechanic sent me a video report but he spoke so fast and spoke in really strong cockney accent so only understood third of his comments!!
My car was booked in for an MOT, passed with no advisories. Car was booked in for brake fluid change, video link was sent showing no oil leaks etc 'nothing to report'. Go to pay and I'm told the car has an oil leak
no issues with the service
They always seem to do that bit extra, we always feel like family more than customers, fantastic service and staff! Well done Sytners Chigwell.
Car was booked in for a programme update, health check and valet. I received a health check video and valet but have no idea if the programme had been updated successfully. Would have been nice to have spoken to someone at the service desk.
I had booked an appointment for MOT. On arrival I was made to wait for more than an hour past my appointment time without explanation. Then when the MOT was finally completed there was no urgency to return my car keys to me despite me being late
Fast reliable service
Good Afternoon Miss Carter, thank you for your five star rating and positive feedback. I'm delighted you were happy with everything we did for you. Please let us know if there is anything further we can assist you with. kind regards, Peter Chadwick - Head of Business
Alana, Keith and everyone involved have been excellent in ensuring car is safe to drive and resolved in a swift manner.
Hi Mr Hoque, thank you for your kind feedback and five star rating. I'm delighted that Alana looked after you well and that you would rate the service we provide as excellent. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
When I got in car afterwork, same warning light was still on, Car had to be with dealership extra 2 days, to be correctly completed.,
To many people just sitting around doing nothing. Just passed from one person to the next. My car was keyed up and my rear bumper of my car was damaged. It was at the dealership for 60 days totally unacceptable.The body repair had to be carried out
Good Afternoon Mr Atarid, I'm sincerely sorry to receive your feedback however I am pleased that your car has now been repaired to your satisfaction and is back in your possession. We were unable to ascertain for certain how the damage occurred but apologise for the inconvenience this matter has caused you regardless. Kind regards, Peter Chadwick - Head of Business
Wasim is give the bad customer service & he is make it upset for me. I don't like to come again
Got sent a video of my service with some issues around my wheels, this was not followed up with any options for a remedy. The bodyshop manager pulled things around with her fantastic customer service.
Hi Miss Simon, thank you for your feedback and star rating. I'm very sorry we initially didn't provide you with an estimate to repair your wheels however I'm delighted to hear that Jackie rescued the situation. Please let us know if there is anything further we can assist you with. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
All though bmw chigwell is currently being refurbished the facilities were sufficient
Good Afternoon Mr Ahmed, thank you so much for your kind feedback and five star rating. I'm delighted you found our team friendly and professional and thank you for you patience and understanding while we undergo our showroom refurb. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
90 minute appointment waited for 3 hours with no updates.
Was some confusion around when the first MOT was due. I had previously been told end of March, but was told it was due when I took it in (26 Jan). Also, wasn't given complete clarity on when my service plan expires.
As above but the car is running well and it was nicely cleaned.
Service dealt with very efficiently
Communication was severely lacking. We had to chase numerous times just to find out what was happening and promised call backs didn't always happen. This was an insurance claim and the cost of the repairs seems eye-wateringly excessive.
I always do my MOT at Sytner Chigwell and in the past I've been happy with the service, but this time around I received a poor service and I didn't even get the MOT video via SMS or email.
No one there to help customers, there very busy with there leptons
The staff regarding service are very good
The repair costs cost too much. Almost double than my local garage.
Mark was very helpful and actually got my problem sorted out unlike Harold wood sytner.
Always a superb level of service.
Servicing is good and timely but the car washing is not in keeping with good quality car washing. Swirl marks left behind.
I told the service depatment that the "low battery"" warning had been flashing. They told me this would be dealt with but its still showing the warning.
As above - when I queried with regards to the 5% off I was told that it was no longer a promotion and so they couldn't honour it - this was a ridiculous stance to take when I was parting with ~£500 for a service.
appointment was for 9.00am, car had still not been taken into workshop at 9.35am
As I said my car had M,O.T brake fluid change, and when everything was done I was called to pick it up. I was seen almost immediately, my car was bought to me. What more could you want
I'm v disappointed that I was told I could purchase apple car play when I put the deposit down but the sales guys could not work out how to set it up when I collected and now they are saying it may not be compatible - this is serious.
Martin was very helpful
Again Mr Stephan Codner our sales executive went above and beyond to help with the vehicle purchase from picking the right vehicle at the right price to ensuring the vehicle was collected smoothly.
Wesley took time to explain everything and answer questions
Had everything I wanted on the car, quick turn around and had flawless service
Stephan was very attentive and informative
Quality of the member of staff handling my purchase.
I was initially satisfied with the sales experience, good communication with sales exec and offered a good deal being a retention customer. Disappointed to learn sat nav was not working on collection, only after driving away.
No issues all went very quickly and smoothly, sales person excellent
I'm so happy and satisfied with my experience and Mr. Stephan Codner Was so helpful and when asking questions regarding my car on email he used to respond so quick which was so helpful.
This is our 4th BMW Motability hire vehicle. We are always treated with great care and respect and the quality of our cars is outstanding. Stephan Codner, the Motability Salesman, was very competent and extremely informative throughout.
Helpful, not rushed, car well prepared.
A great experience from Sytner and in particular Andrew Koliardo who went the extra mile to help us find a suitable care quickly after our previous car had been stolen, kept us fully informed as to the options and managed to get the delivery time squ
This is the second purchase made from Synter, with the first being in Oct 2018 and the second being Jan 2019. Tim helped my father with his mobility car and I went back to Tim to part exchange a car. The service is always of high standard.
Sytner Chigwell is a great centre and the staff is very helpful and friendly, especially Tim Shackleton.
Thank you Mr Georgiev for your kind feedback and five star rating. I'm delighted you were happy with everything that Tim did for you and that you would rate our service as a 10. I do hope you enjoy your lovely new car. Kind regards, Peter Chadwick - Head of Business
Everything was done as discussed and on time. The team worked really hard to locate the vehicle i wanted at considerable speed.
Good Morning Mrs Greene, thank you so much for your five star rating and kind feedback. Ensuring we provide you with exactly what you are looking for is extremely important to us, I'm delighted that we managed to do that for you. Please let us know if there is anything else we can assist you with. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
I am very happy with my new car and the service I received was top class. Would highly recommend to friends and family.
Good Afternoon Miss Thethy, thank you so much for your positive feedback. Your satisfaction and recommendation truly means a great deal to us, I'm delighted you were happy with everything we did and everyone you met. Please don't hesitate to contact us if there is anything else we can assist you with. Kind regards, Peter Chadwick - Head of Business
Tim Shackleton was very helpful and made it a great experience.
Hello Mr McDaid, thank you for your five star rating and kind comments. Tim will be delighted with your feedback as am I. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business