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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Meet the team

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Peter Chadwick

Head of Business

Harry Hitchcock

Sales Manager

Matthew Waller

Used Car Sales Manager

Kaya Soydan

Senior Business Manager

Mark Maxwell

Business Manager

Rahul Sood

Business Manager

Martin Roberts

New Car Sales Executive

Thomas O'Hara

Corporate Sales Manager

Tia Stephenson

Used Car Sales Executive

Andrew Koliardos

Used Car Sales Executive

Asif Siddiqui

Used Car Sales Executive

Dayna Ferrier

Sales Executive

James Parson

Used Car Sales Executive

Joy Adelekan

Used Car Sales Executive

Eugene Amanquah

Used Car Sales Executive

Danny Garner

Used Car Sales Executive

Abid Mahmood

Used Car Sales Executive

Nick Horwood

New Car Sales Executive

Tim Shackleton

New Car Sales Executive

Wesley Baker

New Car Sales Executive

Hayder Zulfiqar

New Car Sales Executive

Paul Trotter

Service Manager

Tennyson Henry

Assistant Service Manager

Richard Rock

Assistant Service Manager

James Shepherd

Parts Manager

Frank Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From taking the car to its return it was seamless

Service

Wonderful service and I was satisfied with the work that was done to my car

Service

Macey in particular was extremely friendly and helpful. We were provided with excellent customer service and Macey should be commended for the quality service. The whole process was smooth and the work was completed very quickly.

Service

Very easy booking in the service and customer service was great

Service

Communication was good overall

Service

Waseem and Craig were both amazing they did a great job, very attentive and handled me (who was rather disgruntled at the time) very well even nearly persuaded me to not leave Bmw

Service

excellent customer service and engineers

Service

Easy to deal with and very efficient

Service

Quick and quality job. What you can say more.

Service

It was an MOT and I find the film the technician does really helpful

Service

I always go there and they always complete the work with transparency about what they're doing, and staff are polite and helpful, and nicer atmosphere to hang around in than a grubby garage

Service

Everything was done in the best way possible

Service

They provided the efficient service I would expect from a BMW franchised dealer.

Service

Seamless all the way through and the service advisor is a credit to BMW Sytner

Service

If this is referring to my car having a recent MOT I was very satisfied as i always have been the staff are nice and helpful.

Service

Felt personalised.

Service

Excellent service and very helpful staff

Service

Great customer service, I love that my car gets washed at the end too

Service

It's great experience from start to the end.

Service

Kevin took responsibility and care of my vehicle and provided clear explanation of what was done, what needs attention and what the next steps would be and likely time it would need to be done.

Service

Excellent Service and Value. Paul Trotter and his Team a pleasure to deal with over many years. Macey was superb client advisor and communicated all well and very good manner.

Service

great service by Craig McDonald, who kept me informed of progress on my car

Service

Service advisor could not be more helpful

Service

The lovely lady which helped me when I came to the showroom was so lovely helpful thankyou

Service

No problems whatsoever, very fast and professional

Service

Helpful staff.

Service

No issues at all. In and out quickly

Service

Great after sales team, polite and met all my needs. No hassle and nice to deal with.

Service

Did as I asked and filled me needs.

Service

Thank you

Service

The fact I travel over 200 miles to purchase my vehicles from Chigwell says a lot about this dealership. I have dealt with the same salesperson for all my purchases and the levels of service have always been to the highest standards

Service

Wasim was helpful and very kind I will be definitely coming back

Service

All has gone to plan ,the collection and return service is a god send to someone like me who has a disabled person to look after.

Service

Great experience from start to finish

Service

The staff at Chigwell where very helpful and informative and accommodating.

Service

I felt welcomed from the start and had a after service call just to make sure everything's was good

Service

Waseem really kept us in the loop the whole time, explained problem with car and how it would be dealt with. Pleasure to deal with him

Service

Regular updates, excellent customer service from Kevin.

Service

They told me what service I was due . I was later called about a brake pad warning ??. I also got a call few days later to ask how my car is and how my experience was.

Service

Lovely customer service

Service

They deal with you quickly

Service

Everything was explained very clearly by Ricki Henry with all costs and technical details provided.

Service

Great job checked over the vehicle and also washed it. Small things make a difference.

Service

Everything went as promised

Service

Very fast quality service

Service

Try their best to satisfy your needs

Service

We saw Craig and he told us what was going on with the car for an oil service and contacting our when car was ready. We'll done Craig 5 stars from us.

Service

Very good

Service

All queries or problems dealt with immediately.

Service

Best customer service experience compared to any other dealership I've had dealings with

Service

Abbie very helpful

Service

No complaints. All matters dealt with openl and honestly.

Service

Amazing customer service, friendly, polite and they get things sorted in a timely and professional manner.

Service

Very good customer focus

Service

Always feel welcome

Service

Can't fault the service given. Car was serviced within the timescale given

Service

All work done on time

Service

Abbie Cross provided an excellent service in handling my booking. She provided a small discount for some further work I requested AND booked me in at short notice for some follow up work the following week. I got everything I needed with quality.

Service

Everything was carried out effectively and I was informed also.

Service

Everything is always done very well

Service

No issues, polite courteous and helpful staff. Service completed in timeline stated and car was given a good clean outside.

Service

Very good just the location in trying to drop off car with constant stream of traffic on main road

Service

Perfect customer service, kept informed at all stages. Easy to book and did the service in the time frame.

Service

Everything went smoothly from initial telephone contact to picking up the car

Service

Very satisfied, Wasim was very helpful

Service

They way I was kept informed about the process, i felt I was special customer.

Service

Syntner Chigwell are always extremely attentive from start to finish. I feel comfortable, they are very accommodating and always answer questions I may have. Mark was extremely helpful and made sure I knew what was going on.

Service

Efficient service

Service

Just a bit pricey but I understand with all the overheads etc

Service

There is a guy called sulie or solie he is absolutely amazing

Service

Was not able to get an issue sorted due to price but staff were still great at explaining everything and the videos are so good and helpful

Service

Perfect customer service experience. Thank you.

Service

Sytner Chigwell kept me updated throughout, plus offered oil change when another bmw provider didn't

Service

Work was carried out on time and quoted price

Service

Good communication and updates

Service

Knowledgeable friendly staff

Service

Good service

Service

Very happy with the work you did, plus the vehicle health check and the clearing of the car. Reggie witham was very polite and friendly great service.

Service

Very nice services from Wasim

Service

Very helpful and great service over all. thank you

Service

I had a fantastic service delivered by the service department from mark an his technicians a job well done.

Service

Easy to book, very polite staff who clearly have a good understanding of the vehicle. Wasim Ahmad was particularly supportive as was the technician who carried out the service of my vehicle.

Service

Efficient and knowledgable service advisor

Service

The vehicle service was very informative and the video of the service was very insightful and reassuring.

Service

BMW have always looked after their customers with great customer service and made me feel comfortable

Service

Quick ,prompt ,profecional service , a lot better than the privious years . A video was forwarded to me from the health check of my car ,the valeting service at the end was very good so all in all very positive experience with BMW Cynter Chigwell

Service

Again excellent customer service.

Service

My last two cars, with 240,000 mile between them, have ONLY been serviced and maintained by Sytner in Chigwell, the mileage being my testament of satisfaction with the firm.

Service

my recent experience was exceptional at Sytner Chigwell. Hayder and Rashid were great to deal with. Also Hayder really went above and beyond with the after care when fixing a small issue with the car I purchased, and had it fixed and provided me with

Service

Very professional, clear knowledge in terms of what faults were in my car and corrected.

Service

Everything was done on schedule time.

Service

Open, honest and helpful

Service

Macey and Asad were both great.

Service

Did everything I asked for.

Service

Wasim Ahmed made the whole experience better as he took time to keep me updated and was friendly when I was trying to describe the issue with the car.

Service

Let's me know in advance what the problems with my car are and how much it will cost to fix.

Service

Good experience, friendly, informative & helpful staff

Service

Great communication, very easy process. Great customer service

Service

Very customer responsive team at the dealership. Knowledgeable about the products, good price points and no 'hard selling' of unwanted products/services unlike at another branch; shows mature understanding of customer wants/needs.

Service

Very professional

Service

Kept me informed about my car

Service

He explained to me exactly what they will do and how long it will take.

Service

I've found the staff happy, polite, helpful and they make me feel good. As someone who is new to owning a nice car, I felt just as important as an age old bmw driver, keep that up, it's important.

Service

I am happy with the service provider in Loughton BMW

Service

The customer care adviser that looked after me was very polite, positive and professional. He was also well aware of my needs and challenges getting too and from the Service Center to my workplace. The car was also washed/cleaned.

Service

The service was good and straightforward. Tony kept me in the loop throughout the process

Service

Had all the work done within the time frame

Service

I was kept informed regularly about progress and costs

Service

Friendly staff who treat you well and with respect.

Service

One to one service Craig answered all questions regarding my car - in a very professional way

Service

my car was ready by the end of the day with no delays

Service

Excellent service (though you do pay for it). I'll definitely be back.

Service

Work completed to an excellent standard. Car cleaned after completion of work.

Service

Steve dealt with my issues on the car and was very helpful.

Service

The Service Agent (Craig McDonald) explained and kept me up to date during service as what was happening.

Service

Had a problem by with car they sorted it same day brilliant full 5 stars

Service

work always completed on time and without issue.

Service

The quality of service I always receive from Paul Trotter and Steve in service.

Service

Satisfied with the service

Service

I had an excellent experience here & decided to set up a service plan so I can continue taking my car for servicing. The staff are very friendly, honest & professional, particularly Reggie Witham who was the one who looked after my car on 2 ocassions

Service

Fast services from start to finish. Very professional and I trust them with my car

Service

Great service on my visit.

Service

Had some issues but Richard and Craig went the extra mile to help me and couldn't be more pleased and proud to be a bmw customer. Please pass on my praises to the team at BMW Chigwell

Service

car drives beautiful.

Service

I dumped myself on them at the last minute with a problem and they nipped in the bud very quickly. I am registered deaf they were very considerate of this. They worked with me me to Help Me Understand what my car needed. Hats off to them.

Service

I have used Sytner for many years and always found them very helpful and reliable.

Service

Brilliant service by Reggie and excellent communication

Service

Car was cleaned to a high standard

Service

Good service from everyone involved with my service booking.

Service

Helpful and informative throughout from booking the car in to a call afterwards to check everything was ok.

Service

Kevin gave great customer service from start to finish.

Service

Craig Macdonald dealt with my repair and he was fantastic. He kept me up to date every step of the way and was courteous through out when I had questions.

Service

Good customer care and as I waited for my service my car was turned around in good time.

Service

All down to the service from Paul Trotter.

Service

Very efficient

Service

Made it easy ,no stress!!

Service

Fixed on time at a competitive price.

Service

Very knowledgeable and helpful staff and very efficient and well run dealership.

Service

Efficient, caring and very kind

Service

Professional service with friendly customer service

Service

No complaints at all. All very professional.

Service

Great service

Service

Local, friendly service.

Service

Excellent customer care.

Service

Good service and all on time.

Service

Overall fantastic service

Service

Felt the service couldn't get any better.

Service

After service staff still care for customer by calling if my car was fine.

Service

Good service

Service

Fixed the issue in a day and gave me info on how the car worked

Service

The car felt different at first. But it cost what they said it would and they cleaned it well.

Service

Keep you informed all the time

Service

Service was undertaken without any inconvenience and car was returned promptly and fully cleaned

Service

Everything carried out on time

Service

A great experience all round. Big thank you to service Advisor Mark Peel and Technician Brad Dilloway for resolving a mysterious knocking.

Service

Polite and efficient service. Kept me updated and car was ready at the time I requested.

Service

Exceptional Service staff

Service

I was very satisfied

Service

Job done on time

Service

Honest and take care of all the raised problems.

Service

I came. I gave you my car. You guys fixed it without fuss. Provided me a vehicle health check. Returned my key. No fuss, no pressure.

Service

Synter BMW contacted me as soon as the problem was identified and made me aware they were contacting the lease company to approve the payments to stop any delay on getting my car back

Service

Efficient but friendly and helpful

Service

The whole services team are second to none in this area.

Service

A very friendly and efficient service

Service

The customer service is top quality. The staff are polite and helpful, the show room is very clean and covid safe measures are in place. I always feel very looked after and my car issues are resolved. Reggie Witham and Darren Herbert were great.

Service

Good communications, nice little video, friendly and helpful staff. Everything done on time. I feel I'm getting what I expect.

Service

satisfied

Service

really professional and efficient

Service

100% care and customer service 100% of the time

Service

I had a funeral to attend - my mirror had been stolen . They fitted me in, sorted a rental and even sprayed the mirror the same day . Good follow up calls .

Service

This is the second BMW I have purchased from Nick, his drive and determination to get me the car I wanted for the price I wanted, got him my business. Taking the time to do the same again led to purchasing my second car from him.

Service

Very quick and professional service

Service

Again, Craig made the experience really smooth. He provided a full explanation on why the extra works were taken and saved another trip to top up the brake fluid.

Service

Work completed accurately on car

Service

friendly stuff and really quick service

Service

The service timeframe was as promised. Great customer service by Service manager.

Service

I've given this rating down to Tony's service. From first point of contact to calling a few days after I collected the car to see everything was ok, Tony was brilliant. I hope he gets the recognition he deserves and this doesn't fall on deaf ears.

Service

All on time.

Service

Reggie was excellent taking my concerns and handling them in a very professional manner and keeping me updated on progress

Service

Well informed about what was happening and the calm and professional nature of the service staff

Service

Ensured my safety was paramount, and had good understanding of everything stated.

Service

Easy experience and looked after me well. Top service from service department.

Service

they always keep you updated with what's happening

Service

Service carried out efficiently with no issues

Service

Booking an appointment was easy. Attending the site everything was comfortable whilst waiting for the car to get serviced.

Service

Excellent service

Service

Perfect service this time, thanks..

Service

Easy to book my car in, drop off and collect. Was updated regularly throughout the day with the work being carried out and costs. A local drop off service would be great and make 5 star rating.

Service

Sytner were very helpful and communicated well, particularly Kevin Lewis who was excellent

Service

Service was completed promptly and helpful staff, thanks.

Service

Salesman went out of his way to accommodate the purchase

Sales

Wesley was brilliant

Sales

Team were very professional, Nick at Loughton branch was a amazing, he made the process very simple and easy and is great at what he does.

Sales

Very good experiance.

Sales

Martin Roberts was honest and transparent with all aspects

Sales

During a trying period for everyone I was kept informed of the progress

Sales

Hayder covered everything that we needed to know and was very supportive. It was my first time buying such a tech heavy car and I was shy about asking questions. He answered all my questions patiently. He is definitely an asset to the company.

Sales

Wesley kept us updated with the progress of the car and informed us when it would be delivered.

Sales

It was a lengthy process but I received timely updates. Once it was clear that the car I ordered was not going to be made available by the date it was needed, a suitable alternative was found immediately.

Sales

Excellent service from Nick Horwood.

Sales

Professional Customer Service

Sales

I've purchased 3 cars from Chigwell now and will purchase my next car as the service is fantastic

Sales

Arrived on time with no issues

Sales

Excellent customer care

Sales

I ordered the car in October 2020 with an 'advised' delivery date of March 21. I got the car on 15th May but that was not the dealer's fault. Their comms from order to delivery were excellent and my expectations were very well managed

Sales

James and Rashid made the process of purchasing a car smooth and easy.

Sales

Everything was smoothly and brilliant service

Sales

even throughout covid I was kept into date and informed.

Sales

The car is everything I expected & more. I was updated on the stages of production & expected delivery date regularly by email & by Charles. Collection was seamless, I was taken through lots of features on the car and drove away feeling very happy.

Sales

Hayder customer service was outstanding even come in on his day off to give me my car.

Sales

Good follow up on my requirements to find the car we needed in terms of colour and Specs.

Sales

Easy process