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They kept me informed and the showroom was comfortable
Staff polite and kept me advised.
Finished the work by the time that I wanted.
Tony is a first class advisor
Sureness Chigwell is not helping me after they made fault in my car
I am happy with the work
Craig was knowledgeable and did a great job. Tennyson is legendary. A real enthusiasm and knowledge of the brand and deserves to keep moving up the ladder.
Customer service was not good at all
As well as work done, any remaining glass was removed and the car cleaned
Everyone I met were very professional
Very very satisfied, great customer service i am very happy.
Easy to book , great to have car returned clean , staff so helpful as always. Whether you wait on site or go for a wander the whole process is a good experience
I had to wait 20 minutes to see a service adviser & a promised call to provide a further update was not made on the day of the appointment
Fair price, kept informed, issue fixed.
Reggie who managed the service and MOT was excellent.
The booking I made on the telephone was exactly as discussed with a courtesy vehicle as agreed. Service Advisor Kevin was kind and polite, very easy to get on with and in my opinion and great peoples person (ideal and asset for the job role he does)
The service advisor who looked after us on the day was extremely welcoming and friendly throughout. We were given a good explanation of all involved and a genuine desire was displayed to answer any questions that we may have had.
Really helful staff.
The Service team at Sytner Chigwell are excellent. They're accommodating, friendly and attentive.
Car was ready the day I delivered it, and returned, having been hand washed.
Had to go home in a loan car as the technician broke a wire and car was not drivable.
Car in for a bumper repair & a 1st service repair:excellent: 5 stars service: not completely satisfied because after another 3k miles i need another service. I do approx 10k mls per year: that's 3 services per year - approx £900 pa on services !
Just good service
Great friendly staff.
I wanted to see a BMW 3 Series latest shape from the inside. The sales staff really made it clear he didn't wish to spend his time on us and was doing his utmost to make us hurry up while looking at it.
They have been good with me in general but they have lost my key for the car which was replaced and put black paint on a rim during a recent inspection
Great all around customer service and technical service
Very stressful experience and not to a standard that I would have expected from BMW.
Professional, efficient, friendly service received as always.
Everyone in the centre were friendly & helpful. Kevin made sure all my concerns with the vehicle wa were looked into before it was handed back to me. He also ensured all parts that I purchased were given to me and it was packed in my boot.
Craig (I think his name was) was very friendly. He kept in constant communication with me whilst my car was in for recall and he also helped me to indentify that I needed a service and thoroughly explained the details. Friendly and helpful
Easy to arrange an appointment to drop my car in, regular updates on the status of the vehicle and works needed.
Pleasure dealing with Kevin Davis.
Tony was great, and reception however was dissapointed that dispite promises from a call back fron the manager Richard over 4 days I did not get one call back and thats with me calling daily. Felt Ignored, no apology, basic communication fail.
My answer is reflected in question number 1. Very good team work . Everything done in a nice friendly atmosphere.
When done was done well. Like video etc. Possibly incorrect (brake oil) service performed and paid for as when raised still said service due was told it was a different one (general) same day... had reduced price but still think paid for 2 services w
They never let me down and always over deliver
Reggie provides a an excellent service. Very capable.
Everything was done well.
All issues resolved, earlier than expected.
Managers are not addressing issues to customer satisfaction. They simply close ranks amongst themselves.
It is the first time I am unhappy with your services. I am happy to respond to an email explaining why where I have more room to type.
I was surprised that it is not possible to either obtain mud flaps in order to protect my vehicle, or a car jack in order to assist with any wheel issues. These are both basic pieces of kit for vehicles which BMW and their partners should focus on.
Best among cars
Went in for same problem twice
Communication was fine and friendly in person, the job was done quickly once approved by my insurers but when I got the car home it's horrendous.. half arsed cleaning job, glass still in the car, the door rattled like a kids toy, dirty rags left behi
Same as above
Quick and professional service
The whole process was done very smoothly, but after I came home I noticed a noise coming from my car, I was told to bring it back in. I was told some nuts were loose an was dealt with but the noise is still there an I am now concerned .
I expected the usual summary video, asked twice for it, but did not receive it.
The service was kind clean and informative.
Overall good. However when asked for the paperwork to confirm the recall work was done, I was told I don't need it. How else would I prove the EGR cooler was changed if I sell the car? Took a while for the handler to get their head around that.
Kimberley talked me through the breakdown of everything needed and made it very clear.
Came in to change brake pads and service was from start to finish was very good
We all know manners come for free! The team at chigwell always maintain a high level of manners and respect and make me feel unique to my own requirements
Tony Treanor Service advisor give me a 5 star service, always giving me a constant update with the progress of my vehicle.
I had to always call in to find out what's going on
Very happy of the standard of service received
Excellent customer service
As said above
They never disappoint!
The service from the staff was as I expected
Wasim at Chigwell very helpful trying his best to sort out issues with the car.
Resolved all my issues with the car
Really pleased with the service.
The repairs were very expensive, mainly parts costs, but I was kept informed of the progress of the repair each day, which was appreciated. Also, my car was delivered back to my address once finished.
The staff are very friendly always helpful and always fix the problems
Again it was a pleasure to deal with Joy. She was well informative about the car and different ways to purchase the car.
This is my local BMW dealer and I use them for all my needs. Generally it's a pleasant and pain-free experience. Sometimes the wait is a bit too long, but usually it's not a problem.
I have an issue with the car[ my car is 68 plate] and I asked the service officer to check it out. I was told he needs to check with service/technical team and come back to me and so far I received no response
Very co operative and gave me discount too as it was my car first service
Satisfied as the time was taken for me.
Excellent service from Reggie Witham - he is credit to Sytner Chigwell - spends the time to address questions/concerns. I would have liked to receive a report/video of what is carried out as part of a "vehicle check" service.
Amazing customer service
Did all i ask and did it in a timely fashion.
Hayder Zulifqar my sales consultant tailored my requirements exactly and nothing was too much trouble. He went the extra mile to make the handover of my new X5 memorable, informative and stress free. Thank you.
Everything that was sent to me by clip was carried out
Very nice people
My vehicle was Repaired and the check up phone call after was great along with the daily updates of the repairs on my car.
Good customer service
Everyone I dealt with was extremely helpful and friendly, particularly Kimberly my service agent
happy with service provided
Both the team member, Kevin Service Advisor & Ross the engineer, a great pleasure to deal with. Please thank both staff for the patience, kind understanding & professionalism.
See above. Also why would I get a phone call from my service advisor when I'm sitting in the dealership waiting for my car? Is it not normal just to come speak to me in person?
Staff are always very helpful and friendly. they make sure if you are not satisfied they do their very best to make sure things are put right.
5 Stars because I was liked after by the service technician/advisor from the moment I arrived until I left some 2 hours later. I was advised as to how long the MOT and oil service would take which was accurate. First class.
Very personal service nothing is too much trouble. The rep was very pleasant and a joy to do business with
Car was ready when expected and was cleaned
Excellent service as. always
I came early in the morning, nice and quiet, served straight away. Great waiting area with internet tea / coffee etc.
Very professional and helpful staff. They understood my request and made every effort to resolve the issue with my car.
Did not fix the problem
Very quick and helpful
The service warning light shows up again. I hope it is the reminder for MOT. They could have advised me of this to do on the same day.
Very satisfied, but a small moan,seemed to wait a long time before i was attended to.with appointment. 10 mins plus.
Everything was excellent except the loan car you have provided have NO PETROL
from my arrival I was met at the door, shown to my service representative and had everything explained to me, great service
I have had my BMW for 7 years and the service I receive is always very good. The staff are extremely helpful whether that be on the phone or in person. The last service was handled by Craig (if I recall correctly); he was very polite and friendly
very helpful staff
Excellent customer service and nice welcoming environment
Very good service and the only negative if I was being fussy was the wait time of about 5-10 mins when collecting the car.
my contact on the day was good and helpful and i was very happy this time
Service done quickly and no additional charges on top.
Accommodating friendly staff
All the costs explained and really quick service. Many thanks to Craig for excellent customer service.
The service was excellent as usual
Friendly, efficient, helpful
The car was serviced but I never received a call back to say when the car mot was completed. In the end I had to arrive around closing time and wait for the car.
good friendly and helpful experience from all concerned, especially Nick Horwood, who led the sale to us.
Sales staff Abid Mahmood understood what i was looking for. In all honesty i took a friend to buy a car and we both ended up buying cars.
Very professional and knowledgeable
Had a tight deadline for when I wanted the car and it was delivered in time as promised.
Having looked at a number of competitors, the service and follow up was the best by far.
Happy with the car, unhappy with the service and lack of willingness of staff to go above and beyond. Working in retail myself I always strive for the wow factor in my service. I never felt this way during my journey purchasing this NEW car.
Tim Shackleton was very helpful
Hayder Zulfiqar was great - really helpful & knowledgeable. Also, I'd like to mention Mark Maxwell - pleasure to deal with. Hopefully this is the start of long relationship wit Sytner.
Our salesperson seems to understand what we like, is easy to deal with, is very responsive and most important of all, is not pushy.
The sales person was extremely helpful and displayed great understanding of our needs as well as much patience as we asked for a lot of detail.
Process progressed smoothly
Very happy with my new car and satisfied with all the help and info that was shown given to me on the car helped make my mind up on what I was looking for .
Nick kept updated me on a weekly basic on the process of building up my car. I was very satisfied the way he helped
Good communication, supported through DVLA change over. This was dealt with for us as we were finding it very stressful. Administration was completed on our behalf.
Loved how I was greeted by the bmw staff so early in the morning. Was offered coffee or tea before all the paper work was dealt with, abid the salesman at bmw also showed off the other vehicles they have in store that are new eg the new bmw 8 series
Abid Mahmood made us feel comfertable and welcomed when we arrived. We were given a detailed explanation of the car we were interested in and took our needs into careful consideration when suggesting the vehicle for us. A really positive experience!
Very good customer service
I feel the car was delivered in good time. Easy and clear communication with the consultant- always able to get through to the consultant.
Tim Shackleton at Sytner Chigwell helped me with the transfer of my private plate as well as showing me the new technology of the car
The new car exceeded my expectations. My original car was 7 years old and everything has moved on a great deal in that time.
All the staff were very friendly, helpful and very efficient. A big thanks to Abid who made the whole experience a very enjoyable one. Would definitely recommend Sytner Chigwell to all family and friends.
Friendly service as usual and excellent products.
Good advice, not too much pressure, all round a good experience.
Very swift service and any questions I had were promptly answered.
Everything was done over the phone, could not have been easier.
I ve been a customer over 30 years , and I Know that Bmw will always look after your needs wet well.
Good customer services
I felt that the person responsible for the sale did his very best to assist us.
Great service and staff (even if I did get Rahul & Tyrone mixed up - sorry lads!)
The whole experience was a pleasure and we really enjoyed buying the car.
Excellent! Stephan Codner at Sytner Chigwell is such an asset to your company. He is so professional and even with queries after collecting my new car he has been brilliant. Thank you so much!
Perfect, cannot make a fault.
Again treated with respect and courtesy. Full and informative demo before driving away. Stephan did BMW proud, couldn't of asked for better service.
Excellent customer service especially from Hayder
Mr NIck Horwood of BMW Chigwell, sale executive is a very kind and he make me feel very easy and comfortable to understand the details from papers works to collection.
Completely satisfied with all aspect of product