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Did not fix the problem
Very quick and helpful
The service warning light shows up again. I hope it is the reminder for MOT. They could have advised me of this to do on the same day.
Everything was excellent except the loan car you have provided have NO PETROL
Very satisfied, but a small moan,seemed to wait a long time before i was attended to.with appointment. 10 mins plus.
from my arrival I was met at the door, shown to my service representative and had everything explained to me, great service
I have had my BMW for 7 years and the service I receive is always very good. The staff are extremely helpful whether that be on the phone or in person. The last service was handled by Craig (if I recall correctly); he was very polite and friendly
very helpful staff
Excellent customer service and nice welcoming environment
Very good service and the only negative if I was being fussy was the wait time of about 5-10 mins when collecting the car.
my contact on the day was good and helpful and i was very happy this time
Service done quickly and no additional charges on top.
Accommodating friendly staff
The service was excellent as usual
All the costs explained and really quick service. Many thanks to Craig for excellent customer service.
Friendly, efficient, helpful
The car was serviced but I never received a call back to say when the car mot was completed. In the end I had to arrive around closing time and wait for the car.
Did exactly what I asked for
Would have appreciate i I was given the option for the tyre to be repaired
I was kept up to date with what was happening and results video provided during the service
Obtained a discount on first oil service. But your price points are still high hence you can afford to discount whilst maintain profitability margins.
They all know me by my first name
I booked this car, a 2018 registered 5 series touring, in for what I thought would be minor warranty work and I will have been without the car for two weeks. I think Sytner should have been able to anticipate the difficulties with the job.
Always excellent service with your service team
Almost every time I have brought the car in, it has had to come in again because the work was not completed to 100%, the car was in for its 1st MOT ended up having to bring the car 4 times over 4 weeks with 2 overnights. Not the Advisers fault.
Booked in 2 days prior, courtesy car ready in the morning of drop off and car ready after major service in the afternoon.
The communication and updates that I receive on the job progress has always been detailed and helpful.
I went in to drop my car off for a recall. At Reception I was asked to leave my keys in an envelope. I left my number on the details for when the car is ready to be picked up. I did not get a call or voicemail, I left my contact details no one else's
as above plus they charged the battery overnight.
Service manager is very helpful
Very satisfied nice guy Gary
Salesman was very helpful and keen to find the right solution for me without being over pushy.
Not all the problems have been fixed for the second time of taking back to BMW Synter Chigwell with 3 weeks. They simply missed of 1 of the 2 jobs. The speaker has also blown as a result of the amp blowing. Now I have to arrange to sort this out.
Nothing to complain about
Great service and everything explained clearly. I would expect a main dealership to have had parts in stock however. Longer wait than I was told but I was compensated for inconvenience with discount on bill.
Efficient service, MOT while I waited. Video walk round was very good.
Long wait with centre staff just walking past and having personal conversations, customer service needs improving. When dropping the car asked for a call in the morning as I wanted additional work done, never got the call until 5:30pm next day
Booking was easy snd the staff excellent MOT expensive compared to other places
My car service has been performed in good timely frame.
Convinient location and excellent team
Reggie was courteous and explained everything that I needed to know. The coffee was a very good quality
It was professional
Excellent customer service received.
My service and MOT were efficiently completed within comfortable while u wait period. Four stars not five ? - a requested rear screen wiper replacement was not carried out.
ready on time repairs done
There was a lot of waiting and miscommunication. My job had been given to someone else and I had to remind staff I was waiting. This almost made me late for picking up my children.
Answer was good for queries And job done as per instructions
Darren attended to me excellently
Very helpful service from the service advisor
Professional and courteous
Reggie was very good at keeping me informed and was extremely diligent
Good customer service
Having had a three year and end of warranty check in May, I was very disappointed to learn that one of the engine bearings needs replacing. Given that I have a very low mileage, you will understand my disappointment.
Was told my warranty was not Manufacture warranty was not told this when my warranty was given to me
When my car was in for a recall, it has dealt with fast and promptly
We came in for a problem that should have been covered by our BMW Warranty however this was not the case. We were not given a proper explanation of why this is, just 'I'm not sure'. Think I will be moving centres for future problems and services.
Pleased with service received from Tony Treanor and Tennyson Henry. Both come across as helpful and caring.
The service I received was good, from start to finish. The work carried out was to the standard I would expect for this brand. It was good to discover that the communications were much better than I've previously experienced from Sytner.
Excellent service but problem still exists
Inforned all the time if what was happening and car Deleon a timely manner
Reception staff were indifferent, on arrival told I can wait for service personnel or leave keys. Waited for 20 minutes with no update and told the same when I went back to reception. I chose to leave keys this time. took 1 hour more than expected.
Craig McDonald was totally professional and really looked after me from the moment I arrived until the moment he handed my freshly serviced and valeted car back to me.
the car was booked for mot only but the service team did the service as well on the same day saved me time.
Reception area never informed service advisor that I was here to collect my car although it was ready and I waited over 45 mins to get it after again making myself known to reception and insisted she called the advisor and he came out 5 mins later !
Have to go back again, as my car still is not fixed to my satisfaction.
They are not checking health of car during servicing
Great customer service
As mentioned above Kevin was brilliant and so helpful and made my whole experience with getting my car sorted a lot easier with his efficiency and food customer service
What was said was delivered and Craig was very helpful.
Efficient and friendly customer service.
Invoice supplied did not show what was the overall cost of this repair. Invoice supplied to me only covered excess of £250 I paid with out any break down.
Good prompt, informed customer service
Like I've said above, the person handling my case 'Reggie' was very helpful and made sure my car was all sorted as quick as possible, which it was, he explained everything and kept me informed. The receptionists were also very helpful and welcoming.
I was able to make an appointment at very short notice. The technician responsible (Darren) carried out the work (changing two tyres) despite being in pain from (I think) a bad back. He was leaving immediately afterwards to seek medical advice.
Had to wait 2&half hours for an MOT
It would have been a 5 but I feel being told one price over the phone with BMW and then on the day being told another price is not ideal when trying to juggle expenses.
The servicing was swift and tidy, except the car now stinks of petrol inside and out and the fuel consumption is unusually high.
Reggie was my contact and he was very competent and kept me up to date with changes to the original plan.
As above. The customer needs to be treated as first in the organisation, not staff.
Staff always polite and professional at all times.
Reggie was the service rep who was assigned to me and he was outstanding. His customer orientation was 2nd to none. His clear communication, positive and caring attitude, helpfulness and efficiency exceeded my expectations.
Everything good apart from the twenty minute wait when I returned to pick up.
Service very good; costs high.
The serviced car felt good
Excellent service by staff
Kimberly was amazing really helpful and polite but I won't ever use for any service work if all I get is a basic valet missing the boot which seems petty whole car is hoovered but not the boot ....
Kept me informed
Fast , efficient and very professional and customer focused.
Services was slow, again, meaning I had to wait much longer than I was told. Really annoying trying to get some attention even though car was serviced and sitting in car park. Also, they failed to complete all the work I'd asked for. When in the car,
Wasn't impressed. Took more than 90 minutes for works to be completed, this was a fast lane servicing appointment. Advisor also misspelt my name on invoice was told it would take 20 minutes to reprint an invoice. Also, tried to get over charge me
I understand it's a busy site but as a customer I want to feel more valued.
Tennyson Henry of service dealt with my vehicles problem quickly and efficiently.
I would have rated completely satisfied if the usb port and cigarette sockets were checked.
Efficient as usual, works like a charm
Professional, attentive and great value for money. Everyone I met at the dealership made me feel like a valued customer.
The services were carried out on time whilst I waited, but due to a department mix up not all the required servicing was carried out and the vehicle had to be rebooked. However, the error was dealt with well and a credit was applied to the bill.
Not just sytner Chigwell but sytner Harold wood and bmw as a whole. This is the third bmw that we have owned all bought from sytner and the after sales service has been excellent until now.
Again always great
My service contact asked me again questions I had answered on line. The drivers door has a tiny paint chip on the door edge which happened while it was with you.
Generally I have been very satisfied with Sytner Servicing but last time around you didn't deal with a battery issue as well as you might and I ended up feeling a bit done over!
Chigwell provided a Good services.
Always a pleasure dealing with Darren Herbert, always polite, courteous and quick to respond.
Service performed in anticipated timeframe & car valeted
As above, was helped with an immediate issue, and without an appointment
Quick efficient service provided. Comfortable waiting area
Greeted well kept in the loop as to what was happening
I have always dealt with Mr Tom Hinds, who has been pleasant, respectful and helpful. I have also had dealings with the Tyre Technician who has been clear and honest.
Great service and staff (even if I did get Rahul & Tyrone mixed up - sorry lads!)
I felt that the person responsible for the sale did his very best to assist us.
Perfect, cannot make a fault.
Excellent! Stephan Codner at Sytner Chigwell is such an asset to your company. He is so professional and even with queries after collecting my new car he has been brilliant. Thank you so much!
Excellent customer service especially from Hayder
Again treated with respect and courtesy. Full and informative demo before driving away. Stephan did BMW proud, couldn't of asked for better service.
Mr NIck Horwood of BMW Chigwell, sale executive is a very kind and he make me feel very easy and comfortable to understand the details from papers works to collection.
Completely satisfied with all aspect of product
Hayder was very professional and friendly. Answered all my questions and very quick to respond to my emails even when he was off work. I have been a customer of Bmw before but by far he has been the best car sale person I have dealt with.
Every time I have been in I have had to wait 10 mins 15 mins 20 mins and once 25 mins it's not goodn
We was dealing with Tim from Chigwell branch excellent customer service he gave
Every question and need satisfied.
Perfect service all round there isn't anything I would change
Amazing as always.
Delivered on time and the hand over was thorough.
While the car looks super cool - on the second day the AC stopped working and I had to bring the car back to sort out the issue. Upon investigating it was found that this was due to a faulty part. Didn't expect something to go wrong so quickly
Great service and very helpful staff
The sales executive, Abid, made my experience a comfortable and fantastic one. Kept me updated and I felt relaxed through the whole process.
Love Sytner Chigwell always good with great staff
I felt I got a fair deal