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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Meet the team

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Peter Chadwick

Head of Business

Harry Hitchcock

Sales Manager

Matthew Waller

Used Car Sales Manager

Kaya Soydan

Business Manager

Mark Maxwell

Business Manager

Rahul Sood

Business Manager

James Harris

New Car Sales Executive

Martin Roberts

New Car Sales Executive

Richard Paris Stallard

New Car Sales Executive

Roberto Viola

New Car Sales Executive

Stephen Codner

New Car Sales Executive

Thomas O'Hara

New Car Sales Executive

Tia Stephenson

Used Car Sales Executive

Andrew Koliardos

Sales Executive

Asif Siddiqui

Sales Executive

Dayna Ferrier

Sales Executive

Gary Ruberl

Sales Executive

James Parson

Sales Executive

Joe Lie

Sales Executive

Matthew Brightmore

Sales Executive

Nick Horwood

Sales Executive

Tim Shackleton

Sales Executive

Wesley Baker

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They kept me informed and the showroom was comfortable

Service

Staff polite and kept me advised.

Service

Finished the work by the time that I wanted.

Service

Tony is a first class advisor

Service

Sureness Chigwell is not helping me after they made fault in my car

Service

I am happy with the work

Service

Quick communication

Service

Great service

Service

Craig was knowledgeable and did a great job. Tennyson is legendary. A real enthusiasm and knowledge of the brand and deserves to keep moving up the ladder.

Service

Car clean

Service

Customer service was not good at all

Service

As well as work done, any remaining glass was removed and the car cleaned

Service

Everyone I met were very professional

Service

Very very satisfied, great customer service i am very happy.

Service

Easy to book , great to have car returned clean , staff so helpful as always. Whether you wait on site or go for a wander the whole process is a good experience

Service

I had to wait 20 minutes to see a service adviser & a promised call to provide a further update was not made on the day of the appointment

Service

Fair price, kept informed, issue fixed.

Service

Reggie who managed the service and MOT was excellent.

Service

The booking I made on the telephone was exactly as discussed with a courtesy vehicle as agreed. Service Advisor Kevin was kind and polite, very easy to get on with and in my opinion and great peoples person (ideal and asset for the job role he does)

Service

The service advisor who looked after us on the day was extremely welcoming and friendly throughout. We were given a good explanation of all involved and a genuine desire was displayed to answer any questions that we may have had.

Service

Really helful staff.

Service

The Service team at Sytner Chigwell are excellent. They're accommodating, friendly and attentive.

Service

Car was ready the day I delivered it, and returned, having been hand washed.

Service

Had to go home in a loan car as the technician broke a wire and car was not drivable.

Service

Car in for a bumper repair & a 1st service repair:excellent: 5 stars service: not completely satisfied because after another 3k miles i need another service. I do approx 10k mls per year: that's 3 services per year - approx £900 pa on services !

Service

Just good service

Service

Great friendly staff.

Service

I wanted to see a BMW 3 Series latest shape from the inside. The sales staff really made it clear he didn't wish to spend his time on us and was doing his utmost to make us hurry up while looking at it.

Service

They have been good with me in general but they have lost my key for the car which was replaced and put black paint on a rim during a recent inspection

Service

Great all around customer service and technical service

Service

Very stressful experience and not to a standard that I would have expected from BMW.

Service

Professional, efficient, friendly service received as always.

Service

Everyone in the centre were friendly & helpful. Kevin made sure all my concerns with the vehicle wa were looked into before it was handed back to me. He also ensured all parts that I purchased were given to me and it was packed in my boot.

Service

Craig (I think his name was) was very friendly. He kept in constant communication with me whilst my car was in for recall and he also helped me to indentify that I needed a service and thoroughly explained the details. Friendly and helpful

Service

Easy to arrange an appointment to drop my car in, regular updates on the status of the vehicle and works needed.

Service

Pleasure dealing with Kevin Davis.

Service

Tony was great, and reception however was dissapointed that dispite promises from a call back fron the manager Richard over 4 days I did not get one call back and thats with me calling daily. Felt Ignored, no apology, basic communication fail.

Service

My answer is reflected in question number 1. Very good team work . Everything done in a nice friendly atmosphere.

Service

When done was done well. Like video etc. Possibly incorrect (brake oil) service performed and paid for as when raised still said service due was told it was a different one (general) same day... had reduced price but still think paid for 2 services w

Service

They never let me down and always over deliver

Service

Reggie provides a an excellent service. Very capable.

Service

Everything was done well.

Service

As above

Service

All issues resolved, earlier than expected.

Service

Managers are not addressing issues to customer satisfaction. They simply close ranks amongst themselves.

Service

It is the first time I am unhappy with your services. I am happy to respond to an email explaining why where I have more room to type.

Service

.

Service

I was surprised that it is not possible to either obtain mud flaps in order to protect my vehicle, or a car jack in order to assist with any wheel issues. These are both basic pieces of kit for vehicles which BMW and their partners should focus on.

Service

Best among cars

Service

Went in for same problem twice

Service

See above

Service

Communication was fine and friendly in person, the job was done quickly once approved by my insurers but when I got the car home it's horrendous.. half arsed cleaning job, glass still in the car, the door rattled like a kids toy, dirty rags left behi

Service

Same as above

Service

Quick and professional service

Service

The whole process was done very smoothly, but after I came home I noticed a noise coming from my car, I was told to bring it back in. I was told some nuts were loose an was dealt with but the noise is still there an I am now concerned .

Service

I expected the usual summary video, asked twice for it, but did not receive it.

Service

The service was kind clean and informative.

Service

Overall good. However when asked for the paperwork to confirm the recall work was done, I was told I don't need it. How else would I prove the EGR cooler was changed if I sell the car? Took a while for the handler to get their head around that.

Service

Kimberley talked me through the breakdown of everything needed and made it very clear.

Service

Came in to change brake pads and service was from start to finish was very good

Service

We all know manners come for free! The team at chigwell always maintain a high level of manners and respect and make me feel unique to my own requirements

Service

Tony Treanor Service advisor give me a 5 star service, always giving me a constant update with the progress of my vehicle.

Service

I had to always call in to find out what's going on

Service

Very happy of the standard of service received

Service

Excellent customer service

Service

As said above

Service

They never disappoint!

Service

The service from the staff was as I expected

Service

Wasim at Chigwell very helpful trying his best to sort out issues with the car.

Service

Resolved all my issues with the car

Service

Really pleased with the service.

Service

A

Service

The repairs were very expensive, mainly parts costs, but I was kept informed of the progress of the repair each day, which was appreciated. Also, my car was delivered back to my address once finished.

Service

The staff are very friendly always helpful and always fix the problems

Service

Again it was a pleasure to deal with Joy. She was well informative about the car and different ways to purchase the car.

Service

Good team!

Service

This is my local BMW dealer and I use them for all my needs. Generally it's a pleasant and pain-free experience. Sometimes the wait is a bit too long, but usually it's not a problem.

Service

I have an issue with the car[ my car is 68 plate] and I asked the service officer to check it out. I was told he needs to check with service/technical team and come back to me and so far I received no response

Service

Great service

Service

Very co operative and gave me discount too as it was my car first service

Service

Satisfied as the time was taken for me.

Service

Excellent service from Reggie Witham - he is credit to Sytner Chigwell - spends the time to address questions/concerns. I would have liked to receive a report/video of what is carried out as part of a "vehicle check" service.

Service

Amazing customer service

Service

Did all i ask and did it in a timely fashion.

Service

Hayder Zulifqar my sales consultant tailored my requirements exactly and nothing was too much trouble. He went the extra mile to make the handover of my new X5 memorable, informative and stress free. Thank you.

Service

Everything that was sent to me by clip was carried out

Service

Very nice people

Service

My vehicle was Repaired and the check up phone call after was great along with the daily updates of the repairs on my car.

Service

Good customer service

Service

Everyone I dealt with was extremely helpful and friendly, particularly Kimberly my service agent

Service

happy with service provided

Service

Both the team member, Kevin Service Advisor & Ross the engineer, a great pleasure to deal with. Please thank both staff for the patience, kind understanding & professionalism.

Service

See above. Also why would I get a phone call from my service advisor when I'm sitting in the dealership waiting for my car? Is it not normal just to come speak to me in person?

Service

Staff are always very helpful and friendly. they make sure if you are not satisfied they do their very best to make sure things are put right.

Service

5 Stars because I was liked after by the service technician/advisor from the moment I arrived until I left some 2 hours later. I was advised as to how long the MOT and oil service would take which was accurate. First class.

Service

Very personal service nothing is too much trouble. The rep was very pleasant and a joy to do business with

Service

Great service

Service

Car was ready when expected and was cleaned

Service

Excellent service as. always

Service

I came early in the morning, nice and quiet, served straight away. Great waiting area with internet tea / coffee etc.

Service

Very professional and helpful staff. They understood my request and made every effort to resolve the issue with my car.

Service

Did not fix the problem

Service

Very quick and helpful

Service

The service warning light shows up again. I hope it is the reminder for MOT. They could have advised me of this to do on the same day.

Service

Very satisfied, but a small moan,seemed to wait a long time before i was attended to.with appointment. 10 mins plus.

Service

Everything was excellent except the loan car you have provided have NO PETROL

Service

from my arrival I was met at the door, shown to my service representative and had everything explained to me, great service

Service

I have had my BMW for 7 years and the service I receive is always very good. The staff are extremely helpful whether that be on the phone or in person. The last service was handled by Craig (if I recall correctly); he was very polite and friendly

Service

very helpful staff

Service

Excellent customer service and nice welcoming environment

Service

Very good service and the only negative if I was being fussy was the wait time of about 5-10 mins when collecting the car.

Service

my contact on the day was good and helpful and i was very happy this time

Service

Always helpful

Service

Service done quickly and no additional charges on top.

Service

Accommodating friendly staff

Service

All the costs explained and really quick service. Many thanks to Craig for excellent customer service.

Service

The service was excellent as usual

Service

Friendly, efficient, helpful

Service

The car was serviced but I never received a call back to say when the car mot was completed. In the end I had to arrive around closing time and wait for the car.

Service

good friendly and helpful experience from all concerned, especially Nick Horwood, who led the sale to us.

Sales

Sales staff Abid Mahmood understood what i was looking for. In all honesty i took a friend to buy a car and we both ended up buying cars.

Sales

Very professional and knowledgeable

Sales

Had a tight deadline for when I wanted the car and it was delivered in time as promised.

Sales

Having looked at a number of competitors, the service and follow up was the best by far.

Sales

Happy with the car, unhappy with the service and lack of willingness of staff to go above and beyond. Working in retail myself I always strive for the wow factor in my service. I never felt this way during my journey purchasing this NEW car.

Sales

Tim Shackleton was very helpful

Sales

Hayder Zulfiqar was great - really helpful & knowledgeable. Also, I'd like to mention Mark Maxwell - pleasure to deal with. Hopefully this is the start of long relationship wit Sytner.

Sales

Our salesperson seems to understand what we like, is easy to deal with, is very responsive and most important of all, is not pushy.

Sales

The sales person was extremely helpful and displayed great understanding of our needs as well as much patience as we asked for a lot of detail.

Sales

Process progressed smoothly

Sales

Very happy with my new car and satisfied with all the help and info that was shown given to me on the car helped make my mind up on what I was looking for .

Sales

Nick kept updated me on a weekly basic on the process of building up my car. I was very satisfied the way he helped

Sales

very

Sales

Good communication, supported through DVLA change over. This was dealt with for us as we were finding it very stressful. Administration was completed on our behalf.

Sales

Loved how I was greeted by the bmw staff so early in the morning. Was offered coffee or tea before all the paper work was dealt with, abid the salesman at bmw also showed off the other vehicles they have in store that are new eg the new bmw 8 series

Sales

Abid Mahmood made us feel comfertable and welcomed when we arrived. We were given a detailed explanation of the car we were interested in and took our needs into careful consideration when suggesting the vehicle for us. A really positive experience!

Sales

Very good customer service

Sales

I feel the car was delivered in good time. Easy and clear communication with the consultant- always able to get through to the consultant.

Sales

Tim Shackleton at Sytner Chigwell helped me with the transfer of my private plate as well as showing me the new technology of the car

Sales

The new car exceeded my expectations. My original car was 7 years old and everything has moved on a great deal in that time.

Sales

All the staff were very friendly, helpful and very efficient. A big thanks to Abid who made the whole experience a very enjoyable one. Would definitely recommend Sytner Chigwell to all family and friends.

Sales

Friendly service as usual and excellent products.

Sales

Good advice, not too much pressure, all round a good experience.

Sales

Very swift service and any questions I had were promptly answered.

Sales

Everything was done over the phone, could not have been easier.

Sales

I ve been a customer over 30 years , and I Know that Bmw will always look after your needs wet well.

Sales

Good customer services

Sales

I felt that the person responsible for the sale did his very best to assist us.

Sales

Great service and staff (even if I did get Rahul & Tyrone mixed up - sorry lads!)

Sales

The whole experience was a pleasure and we really enjoyed buying the car.

Sales

Excellent! Stephan Codner at Sytner Chigwell is such an asset to your company. He is so professional and even with queries after collecting my new car he has been brilliant. Thank you so much!

Sales

Perfect, cannot make a fault.

Sales

Again treated with respect and courtesy. Full and informative demo before driving away. Stephan did BMW proud, couldn't of asked for better service.

Sales

Excellent customer service especially from Hayder

Sales

Mr NIck Horwood of BMW Chigwell, sale executive is a very kind and he make me feel very easy and comfortable to understand the details from papers works to collection.

Sales

Completely satisfied with all aspect of product