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From taking the car to its return it was seamless
Wonderful service and I was satisfied with the work that was done to my car
Macey in particular was extremely friendly and helpful. We were provided with excellent customer service and Macey should be commended for the quality service. The whole process was smooth and the work was completed very quickly.
Very easy booking in the service and customer service was great
Communication was good overall
Waseem and Craig were both amazing they did a great job, very attentive and handled me (who was rather disgruntled at the time) very well even nearly persuaded me to not leave Bmw
excellent customer service and engineers
Easy to deal with and very efficient
Quick and quality job. What you can say more.
It was an MOT and I find the film the technician does really helpful
I always go there and they always complete the work with transparency about what they're doing, and staff are polite and helpful, and nicer atmosphere to hang around in than a grubby garage
Everything was done in the best way possible
They provided the efficient service I would expect from a BMW franchised dealer.
Seamless all the way through and the service advisor is a credit to BMW Sytner
If this is referring to my car having a recent MOT I was very satisfied as i always have been the staff are nice and helpful.
Excellent service and very helpful staff
Great customer service, I love that my car gets washed at the end too
It's great experience from start to the end.
Kevin took responsibility and care of my vehicle and provided clear explanation of what was done, what needs attention and what the next steps would be and likely time it would need to be done.
Excellent Service and Value. Paul Trotter and his Team a pleasure to deal with over many years. Macey was superb client advisor and communicated all well and very good manner.
great service by Craig McDonald, who kept me informed of progress on my car
Service advisor could not be more helpful
The lovely lady which helped me when I came to the showroom was so lovely helpful thankyou
No problems whatsoever, very fast and professional
No issues at all. In and out quickly
Great after sales team, polite and met all my needs. No hassle and nice to deal with.
Did as I asked and filled me needs.
The fact I travel over 200 miles to purchase my vehicles from Chigwell says a lot about this dealership. I have dealt with the same salesperson for all my purchases and the levels of service have always been to the highest standards
Wasim was helpful and very kind I will be definitely coming back
All has gone to plan ,the collection and return service is a god send to someone like me who has a disabled person to look after.
Great experience from start to finish
The staff at Chigwell where very helpful and informative and accommodating.
I felt welcomed from the start and had a after service call just to make sure everything's was good
Waseem really kept us in the loop the whole time, explained problem with car and how it would be dealt with. Pleasure to deal with him
Regular updates, excellent customer service from Kevin.
They told me what service I was due . I was later called about a brake pad warning ??. I also got a call few days later to ask how my car is and how my experience was.
Lovely customer service
They deal with you quickly
Everything was explained very clearly by Ricki Henry with all costs and technical details provided.
Great job checked over the vehicle and also washed it. Small things make a difference.
Everything went as promised
Very fast quality service
Try their best to satisfy your needs
We saw Craig and he told us what was going on with the car for an oil service and contacting our when car was ready. We'll done Craig 5 stars from us.
All queries or problems dealt with immediately.
Best customer service experience compared to any other dealership I've had dealings with
Abbie very helpful
No complaints. All matters dealt with openl and honestly.
Amazing customer service, friendly, polite and they get things sorted in a timely and professional manner.
Very good customer focus
Always feel welcome
Can't fault the service given. Car was serviced within the timescale given
All work done on time
Abbie Cross provided an excellent service in handling my booking. She provided a small discount for some further work I requested AND booked me in at short notice for some follow up work the following week. I got everything I needed with quality.
Everything was carried out effectively and I was informed also.
Everything is always done very well
No issues, polite courteous and helpful staff. Service completed in timeline stated and car was given a good clean outside.
Very good just the location in trying to drop off car with constant stream of traffic on main road
Perfect customer service, kept informed at all stages. Easy to book and did the service in the time frame.
Everything went smoothly from initial telephone contact to picking up the car
Very satisfied, Wasim was very helpful
They way I was kept informed about the process, i felt I was special customer.
Syntner Chigwell are always extremely attentive from start to finish. I feel comfortable, they are very accommodating and always answer questions I may have. Mark was extremely helpful and made sure I knew what was going on.
Just a bit pricey but I understand with all the overheads etc
There is a guy called sulie or solie he is absolutely amazing
Was not able to get an issue sorted due to price but staff were still great at explaining everything and the videos are so good and helpful
Perfect customer service experience. Thank you.
Sytner Chigwell kept me updated throughout, plus offered oil change when another bmw provider didn't
Work was carried out on time and quoted price
Good communication and updates
Knowledgeable friendly staff
Very happy with the work you did, plus the vehicle health check and the clearing of the car. Reggie witham was very polite and friendly great service.
Very nice services from Wasim
Very helpful and great service over all. thank you
I had a fantastic service delivered by the service department from mark an his technicians a job well done.
Easy to book, very polite staff who clearly have a good understanding of the vehicle. Wasim Ahmad was particularly supportive as was the technician who carried out the service of my vehicle.
Efficient and knowledgable service advisor
The vehicle service was very informative and the video of the service was very insightful and reassuring.
BMW have always looked after their customers with great customer service and made me feel comfortable
Quick ,prompt ,profecional service , a lot better than the privious years . A video was forwarded to me from the health check of my car ,the valeting service at the end was very good so all in all very positive experience with BMW Cynter Chigwell
Again excellent customer service.
My last two cars, with 240,000 mile between them, have ONLY been serviced and maintained by Sytner in Chigwell, the mileage being my testament of satisfaction with the firm.
my recent experience was exceptional at Sytner Chigwell. Hayder and Rashid were great to deal with. Also Hayder really went above and beyond with the after care when fixing a small issue with the car I purchased, and had it fixed and provided me with
Very professional, clear knowledge in terms of what faults were in my car and corrected.
Everything was done on schedule time.
Open, honest and helpful
Macey and Asad were both great.
Did everything I asked for.
Wasim Ahmed made the whole experience better as he took time to keep me updated and was friendly when I was trying to describe the issue with the car.
Let's me know in advance what the problems with my car are and how much it will cost to fix.
Good experience, friendly, informative & helpful staff
Great communication, very easy process. Great customer service
Very customer responsive team at the dealership. Knowledgeable about the products, good price points and no 'hard selling' of unwanted products/services unlike at another branch; shows mature understanding of customer wants/needs.
Kept me informed about my car
He explained to me exactly what they will do and how long it will take.
I've found the staff happy, polite, helpful and they make me feel good. As someone who is new to owning a nice car, I felt just as important as an age old bmw driver, keep that up, it's important.
I am happy with the service provider in Loughton BMW
The customer care adviser that looked after me was very polite, positive and professional. He was also well aware of my needs and challenges getting too and from the Service Center to my workplace. The car was also washed/cleaned.
The service was good and straightforward. Tony kept me in the loop throughout the process
Had all the work done within the time frame
I was kept informed regularly about progress and costs
Friendly staff who treat you well and with respect.
One to one service Craig answered all questions regarding my car - in a very professional way
my car was ready by the end of the day with no delays
Excellent service (though you do pay for it). I'll definitely be back.
Work completed to an excellent standard. Car cleaned after completion of work.
Steve dealt with my issues on the car and was very helpful.
The Service Agent (Craig McDonald) explained and kept me up to date during service as what was happening.
Had a problem by with car they sorted it same day brilliant full 5 stars
work always completed on time and without issue.
The quality of service I always receive from Paul Trotter and Steve in service.
Satisfied with the service
I had an excellent experience here & decided to set up a service plan so I can continue taking my car for servicing. The staff are very friendly, honest & professional, particularly Reggie Witham who was the one who looked after my car on 2 ocassions
Fast services from start to finish. Very professional and I trust them with my car
Great service on my visit.
Had some issues but Richard and Craig went the extra mile to help me and couldn't be more pleased and proud to be a bmw customer. Please pass on my praises to the team at BMW Chigwell
car drives beautiful.
I dumped myself on them at the last minute with a problem and they nipped in the bud very quickly. I am registered deaf they were very considerate of this. They worked with me me to Help Me Understand what my car needed. Hats off to them.
I have used Sytner for many years and always found them very helpful and reliable.
Brilliant service by Reggie and excellent communication
Car was cleaned to a high standard
Good service from everyone involved with my service booking.
Helpful and informative throughout from booking the car in to a call afterwards to check everything was ok.
Kevin gave great customer service from start to finish.
Craig Macdonald dealt with my repair and he was fantastic. He kept me up to date every step of the way and was courteous through out when I had questions.
Good customer care and as I waited for my service my car was turned around in good time.
All down to the service from Paul Trotter.
Made it easy ,no stress!!
Fixed on time at a competitive price.
Very knowledgeable and helpful staff and very efficient and well run dealership.
Efficient, caring and very kind
Professional service with friendly customer service
No complaints at all. All very professional.
Local, friendly service.
Excellent customer care.
Good service and all on time.
Overall fantastic service
Felt the service couldn't get any better.
After service staff still care for customer by calling if my car was fine.
Fixed the issue in a day and gave me info on how the car worked
The car felt different at first. But it cost what they said it would and they cleaned it well.
Keep you informed all the time
Service was undertaken without any inconvenience and car was returned promptly and fully cleaned
Everything carried out on time
A great experience all round. Big thank you to service Advisor Mark Peel and Technician Brad Dilloway for resolving a mysterious knocking.
Polite and efficient service. Kept me updated and car was ready at the time I requested.
Exceptional Service staff
I was very satisfied
Job done on time
Honest and take care of all the raised problems.
I came. I gave you my car. You guys fixed it without fuss. Provided me a vehicle health check. Returned my key. No fuss, no pressure.
Synter BMW contacted me as soon as the problem was identified and made me aware they were contacting the lease company to approve the payments to stop any delay on getting my car back
Efficient but friendly and helpful
The whole services team are second to none in this area.
A very friendly and efficient service
The customer service is top quality. The staff are polite and helpful, the show room is very clean and covid safe measures are in place. I always feel very looked after and my car issues are resolved. Reggie Witham and Darren Herbert were great.
Good communications, nice little video, friendly and helpful staff. Everything done on time. I feel I'm getting what I expect.
really professional and efficient
100% care and customer service 100% of the time
I had a funeral to attend - my mirror had been stolen . They fitted me in, sorted a rental and even sprayed the mirror the same day . Good follow up calls .
This is the second BMW I have purchased from Nick, his drive and determination to get me the car I wanted for the price I wanted, got him my business. Taking the time to do the same again led to purchasing my second car from him.
Very quick and professional service
Again, Craig made the experience really smooth. He provided a full explanation on why the extra works were taken and saved another trip to top up the brake fluid.
Work completed accurately on car
friendly stuff and really quick service
The service timeframe was as promised. Great customer service by Service manager.
I've given this rating down to Tony's service. From first point of contact to calling a few days after I collected the car to see everything was ok, Tony was brilliant. I hope he gets the recognition he deserves and this doesn't fall on deaf ears.
All on time.
Reggie was excellent taking my concerns and handling them in a very professional manner and keeping me updated on progress
Well informed about what was happening and the calm and professional nature of the service staff
Ensured my safety was paramount, and had good understanding of everything stated.
Easy experience and looked after me well. Top service from service department.
they always keep you updated with what's happening
Service carried out efficiently with no issues
Booking an appointment was easy. Attending the site everything was comfortable whilst waiting for the car to get serviced.
Perfect service this time, thanks..
Easy to book my car in, drop off and collect. Was updated regularly throughout the day with the work being carried out and costs. A local drop off service would be great and make 5 star rating.
Sytner were very helpful and communicated well, particularly Kevin Lewis who was excellent
Service was completed promptly and helpful staff, thanks.
Salesman went out of his way to accommodate the purchase
Wesley was brilliant
Team were very professional, Nick at Loughton branch was a amazing, he made the process very simple and easy and is great at what he does.
Very good experiance.
Martin Roberts was honest and transparent with all aspects
During a trying period for everyone I was kept informed of the progress
Hayder covered everything that we needed to know and was very supportive. It was my first time buying such a tech heavy car and I was shy about asking questions. He answered all my questions patiently. He is definitely an asset to the company.
Wesley kept us updated with the progress of the car and informed us when it would be delivered.
It was a lengthy process but I received timely updates. Once it was clear that the car I ordered was not going to be made available by the date it was needed, a suitable alternative was found immediately.
Excellent service from Nick Horwood.
Professional Customer Service
I've purchased 3 cars from Chigwell now and will purchase my next car as the service is fantastic
Arrived on time with no issues
Excellent customer care
I ordered the car in October 2020 with an 'advised' delivery date of March 21. I got the car on 15th May but that was not the dealer's fault. Their comms from order to delivery were excellent and my expectations were very well managed
James and Rashid made the process of purchasing a car smooth and easy.
Everything was smoothly and brilliant service
even throughout covid I was kept into date and informed.
The car is everything I expected & more. I was updated on the stages of production & expected delivery date regularly by email & by Charles. Collection was seamless, I was taken through lots of features on the car and drove away feeling very happy.
Hayder customer service was outstanding even come in on his day off to give me my car.
Good follow up on my requirements to find the car we needed in terms of colour and Specs.