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ABOUT CENTRE SYTNER CHIGWELL

We are committed to providing you with the highest possible standard of customer service.

Meet the team

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Peter Chadwick

Head of Business

Harry Hitchcock

Sales Manager

Matthew Waller

Used Car Sales Manager

Kaya Soydan

Senior Business Manager

Mark Maxwell

Business Manager

Rahul Sood

Business Manager

Martin Roberts

New Car Sales Executive

Thomas O'Hara

Corporate Sales Manager

Tia Stephenson

Used Car Sales Executive

Andrew Koliardos

Used Car Sales Executive

Asif Siddiqui

Used Car Sales Executive

Dayna Ferrier

Sales Executive

James Parson

Used Car Sales Executive

Joy Adelekan

Used Car Sales Executive

Eugene Amanquah

Used Car Sales Executive

Danny Garner

Used Car Sales Executive

Abid Mahmood

Used Car Sales Executive

Nick Horwood

New Car Sales Executive

Tim Shackleton

New Car Sales Executive

Wesley Baker

New Car Sales Executive

Hayder Zulfiqar

New Car Sales Executive

Paul Trotter

Service Manager

Tennyson Henry

Assistant Service Manager

Richard Rock

Assistant Service Manager

James Shepherd

Parts Manager

Frank Butler

Bodyshop Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great communication and easy to deal with

Service

Everyone at Sytner Chigwell are very customer centric, fromthe reception to customer advisors.

Service

Service good car came back clean ??

Service

Yes, very happy.

Service

The job was done well and on time.

Service

All aspects great

Service

A smooth and efficent operation.

Service

Easy check in and collection

Service

Sytner provided clear and reasoned explanation to my query about routine servicing given my car has only covered 1,000 miles since last service due to Covid 19 travel restrictions. Accordingly, the service work was carried out to my satisfaction.

Service

After an initial error the staff moved quickly to put everything right. They arranged for the car to be collected and the error corrected. I could not have asked for more.

Service

convenient. good communication.

Service

Satisfied with their work

Service

good service

Service

No problem everything went as expected

Service

The reception and service area staff were professional and courteous as ever. Kevin in particular deserves praise for his customer focus.

Service

All work items resolved.

Service

Very satisfied the way my service was handled and kept me informed on progress. Tony was a pleasure to work with he looked after my car last time and he is the reason I returned back again.

Service

I have always trusted Sytner Chigwell for all my service experience and when they gave their words to do something even if he took sometime they honoured it. This was particular in my mind to score as completely satisfied

Service

My car was subject to a safety recall notice. I was pleased to be advised by Sytner that the relevant part (EGR Cooler) could be inspected while I waited. No work was required so I was soon on my way home.

Service

Been using sytners for many years and any problems it always gets sorted

Service

overall customer experience

Service

As mentioned above always a professional job and completed within the time frame given.

Service

Done what was expected within time limit

Service

Very much attention to details.

Service

Mark was easy to speak to and walked me through the process.

Service

All good

Service

Kept me informed throughout

Service

Reggie was very good

Service

Good service adviser

Service

They were very friendly and then a great service on my car

Service

It was a software recall. I would've expected my car to be collected from my home and returned to me but was explained that was not possible due to covid. So the experience was good apart from the restricted service.

Service

I was very satisfied with the service

Service

Staff always courteous and ready to keep me informed

Service

All communications were clear and I found advices useful.

Service

It was ok.

Service

Happy with the service and information provided to me. The hidden service extras that are required was not good but were given for free in the end. Was given a manual loaner car when an auto was requested but this was resolved quickly

Service

Very happy with the quality of service

Service

Craig communicated the service process from the beginning and provided updates along the way. Also received a call after the service to confirm if there were any issues etc great service thanks.

Service

I took my car to you in the morning within no time my car was ready and Darren he was a pleasure to work with he made me feel comfortable

Service

Friendly , prompted and problem free .

Service

Ed kept me up to date with the progress of the service I had and was very helpful

Service

I am happy with the service.

Service

Efficient and effective at resolving the concerns with my car.

Service

Prompt , efficient and professional service . Darren Herbert was very helpful

Service

Very happy with the repairs to my car

Service

Reggie was very helpful and informative.

Service

very professional and polite, thank you Craig

Service

Reggie was very attentive and helpful. The service was fast and efficient.

Service

VERT SATISFIED

Service

All work completed on time.

Service

Service was excellent and would like to thank Craig Mcdonald and Abid Mahnood for the great service I received from both of them.

Service

very efficient and courteous staff

Service

Smooth transaction and the team went above and beyond to make sure I had everything I need.

Service

mini brake fluid service and call back check all without drama

Service

Sytner have always been helpful, friendly and informative in any engagements I have had with them. Stellar service

Service

Convenient and given COVID-19 this really has not impacted your performance un like other dealer services centers.

Service

Helpful staff - clear and prompt

Service

Very professional service

Service

Unexpected substantial repair work needed on a relatively new car out of warranty. Loyal custom rewarded with financial help from BMW. Work carried out fairly quickly.

Service

great service

Service

Really professional throughout and met all my needs

Service

The customer service was first class

Service

Fast, quick and on time service.

Service

very good service. Rahul made sure that my car was booked in as quickly as possible, and Craig did an excellent job of looking after me. Great service. If BMW provided a courtesy car then I would give 5 stars.

Service

Experience was quick and efficient

Service

Friendly staff clear information given

Service

Service was done on time and had a video of the car during service

Service

Very satisfied quickly done

Service

The service went to schedule despite the difficult circumstances around Covid

Service

Service provided exactly what expected of a top car dealership

Service

Excellent service and follow up call to check all was well.

Service

Good service

Service

Sent me home in a taxi. Aftercare was excellent. Free tyre sensor fitted

Service

The service given was very good and to what is expected of BMW.

Service

I was worried about the car starting when I needed it, but after the service I have complete trust in my car starting every time.

Service

They did the job

Service

All work done. Time taken very good. Car was not cleaned but I believe that this was due to Covid restrictions ? (This was not explained to me). Overall I am satisfied with how it went and work carried out.

Service

Great customer service missing the car wash

Service

Good customer service from your operative

Service

All because of one guy - Steve Holmes at BMW Chigwell. Please give him whatever he wants. Made me not proceed with legals due to sales mishaps and helped with service. What a great human. EXB

Service

Always helpful and friendly. Jobs completed well and efficiently

Service

When I visit the branch a was treated fair and it felt very friendly being there.

Service

Had some issues but service manager helped resolve them

Service

I was prewarned that I might have to replace brake pads and discs pending investigation but when the investigation was complete, only the pads were replaced.

Service

GREAT

Service

Satisfied

Service

Tony Treanor is fantastic, easy to book my car in, easy to get updates, had a car for me to get back home, overall excellent

Service

Chigwell always continues to impress me with the service compared to other local branches I have experienced in terms of their transparency, honesty and great service.

Service

great service

Service

Did all that was required

Service

Impressed with the video explaining why was done.

Service

Darren was great, always happy to help

Service

Very satisfied

Service

easy to book Very Covid responsible book in easily video report of inspection ( excellent commentary and visual observation ) ease of collection and payment

Service

See above - overall nothing to fault from booking to finish.

Service

Very good

Service

Service done within the time I was told it would take, staff were friendly and polite.

Service

Lovely experience. I came super late and I was still seen. The staff are all super friendly and polite. The only issue I had was there was a nail in my tyre that I was not informed of. Other than that mucho satisfied.

Service

Good

Service

Excellent customer care. Very helpful

Service

Great experience with Darren and with Richard. Unfortunately a technician had caused an issue with the wiring of my dashcam but darren and richard were willing to put this right which was much appreciated.

Service

I like quietly confident and capable people who see excellence is integral and not striven for. From drop off to pick up, you just know that you are getting their best game.

Service

Very Covid aware Quickly through reception with paperwork so not having to wait. Excellent video of inspection of brake pads tyres et cetera Informed when ready to collect. Fast payment and all relevant paperwork quickly to hand Always polite

Service

Impeccable service

Service

Good communication and visual online experience

Service

Good

Service

Had a large problem with my car. They sorted and correct the problem with great communication.

Service

Very easy to deal with fast good service

Service

as above

Service

Just overall great service and very friendly

Service

Booked vehicle in quickly as well as work carried out really quick. Very polite.

Service

Impressed with the whole booking process in the first instance, received a call from BMW to let me know Service was due and on the day everything went smoothly and I like the Video after giving information on tyres, brakes and suspension.

Service

Reggie excellent really clear and helpful No valet as usual this time but appreciate covid staff shortages etc

Service

I gave this reply because I was very satisfied with the service I received ! It's as simple as that.

Service

Excellent customer service skills

Service

Completely satisfied

Service

Sytner Chigwell are not BMW-they service, repair and sell. They are governed by BMW. They did a good service on the car. I cannot understand how a pristine engineering company can allow a FAULT to continue. Instead of a second survey phone and talk.

Service

Pleased with service

Service

Yes they were very good

Service

Friendly and efficient Much better than previously

Service

Very good

Service

Fantastic service and well looked after

Service

I had no complaints with the service I received

Service

I think the price could be more competitive

Service

Excellent communication.

Service

They contacted and kept me up to date with the service on the car, as well as doing extra checks which I had asked for.

Service

Fast turnaround and very helpful

Service

From start to end the service was seem less and delivered at a very high standard just like the product they sell.

Service

Despite the current restrictions my appointment was smoothly completed - on time and very efficiently done. I experienced the usual courtesy and more than satisfied with the continuedexcellent service.

Service

Darren from the service department was excellent. He helped me so much and was just amazing can't thank him enough for his help and advice

Service

Thank you

Service

Very experienced and knowledgeable staff.

Service

Recommend

Service

Never seems to be any problems

Service

Easy booking, and pleasant receptionists and service personnel

Service

The customer service is first class which is why my last 4 cars have been purchased at this dealership. Macey was excellent on my last visit can't fault the way everything was dealt with. The staff give you 100% confidence in their service

Service

I'm happy with the servis

Service

Great team. Very professional.

Service

Because of the swift service I received

Service

Good customer service

Service

No issues and well managed throught the process

Service

Very friendly customer service

Service

As above

Service

Very satisfied never have problems with any of the employees always a joy to be there

Service

always do a professional job and happy with the service

Service

Very helpful, no problem booking MOT, video overview of car was useful.

Service

Walked in, receptionists were lovely and very helpful. The guy that did the brake fluid service was in contact throughout me explained what he has done and talking through all the other checks. He was very polite.

Service

Because of Regi.

Service

Car was serviced and fully checked

Service

As above

Service

I was very satisfied, from hearing how good the dealing with Sytner Chigwell has been to experiencing it first hand. Ive brought my vehicle from this dealer, ive had issues fixed by the dealer and now their service. Darren was helpful all throughout

Service

Very knowledge people and great advices

Service

Excellent service

Service

Staff explained to me everything what I need for my car

Service

pleasant and quick

Service

Easy and convenient. Staff were helpful and polite.

Service

quick response and reasonable diagnostics charge

Service

We have all the services required at Sytner Chigwell, we are always kept informed of what is needed while the car is being serviced.

Service

Nice to see the Video footage explaining what is done and illustrating recommendations.

Service

Was a very professional service

Service

First time been here they were very good and friendly!!

Service

well received, well explained and well executed.

Service

Tennyson was a great service manager, always kept me up to date and did his best to accommodate me

Service

Excellent assistance in all your assistance.

Service

Very good service

Service

Quick and professional

Service

Kept me informed

Service

Good team work

Service

Staff were very polite and helpful, especially staff on reception

Service

Have been most helpful

Service

Great service provided- Craig kept me updated throughout the multiday process and answered my questions.

Service

Again staff were great and listened carefully

Service

I am satisfied, needs improvement when informing clients why they calling

Service

Because that is how I feel.

Service

Everything done with ease

Service

Went to check up my car they haven't found anything wrong in my car but still making some unusual sound on my car.

Service

Car is always ready at the time agreed

Service

In these awful times I was treated as well as could be expected

Service

Very efficient service

Service

aLANA WAS AMAZINB AT KEEPING CONTACT - EVEN THOUGH I HAD NOT ASKED FOR IT, AND SHE WENT OUT OF HER WAY TO SOLVE A COURTESY CAR. IT WAS VERY MUCH APPRECIATED THE AMOUNT of assistance she gave.

Service

Prompt service, especially taking into account current restrictions

Service

Great service, several calls to explain process and conclusion of service.

Service

There are always on my agenda . Looking after me and after my needs.

Service

Very satisfied - I was keep informed from start to finish.

Service

Please refer to the my previous answer. My experience was 5* due to Tony Treanor and Tennyison.

Service

Jackie was supremely helpful and the repairs were great quality

Service

Helpful video report; good Covid safety; reasonable price

Service

Problem sorted first time

Service

Received good customer service ,good communication and job we're done satisfied

Service

Always technision do a good job and advisory report given.

Service

Car booked in at 8am. I asked for it to be ready by 11am and it was. Taxi service to and from my home included free of charge. Excellent service.

Service

Tia went above and beyond to make sure I was happy and had everything I needed. She found the perfect car for me. She made the sale very easy. And was overall brilliant.

Service

very professional

Service

Quick, efficient, clear and friendly service

Service

Again James made this experience seamless and it took only 2 hours to get my car back after service. When in Merc would be a couple of days.

Service

Prompt, professional and profoundly good.

Service

Was keep up to date through out

Service

Every thing carried out as explained and to quoted cost.

Service

As a blue light worker the team were efficient and fit me in ASAP and were helpful thank you Just slight wait time

Service

Maisie contacted me to advise there was an outstanding re-call issue (which I was unaware of) and immediately arranged to take the car in within a couple of days. Maisie made the whole process very easy.

Service

My car was done in record time.

Service

Very satisfied as mentioned all staff I had to deal with knew what they were doing.

Service

Thorough investigation by engineer and comprehensive explanation given and advice as to action if problem recurs.

Service

Very happy with the service provided by Darren.

Service

Good social distancing rules in the showroom.

Service

Delivered what they promised without any problems

Service

Safe and professional service.

Service

Very efficient and great customer service.

Service

Sales staff were exceptional

Sales

5 star service received.

Sales

Quality of customer service and communication provided

Sales

Well explained service.

Sales

Wesley couldn't of been anymore helpful if he tried a top salesman

Sales

COVID sale - efficient and informative.

Sales

Very smooth operation, everything was a lot quicker than i expected

Sales

Kept me up to date each week. Delivered sooner than I expected.

Sales

I was completely satisfied with my experience at the BMW centre. I was given a lot time and effort, Abid went through all of my options and gave me an excellent package that was suited to me. I told him what I wanted and he delivered.

Sales

Kept in the loop throughout the time the car was been built and when it would be delivered

Sales

Charles and Rahul were exceptional in their service to me and made sure I couldn't say no to buying my new car

Sales

My current car needs were met

Sales

Great people , andrew Koliardos , the handover lady , the service dept Amy and Craig , parts , all of them

Sales

Excellent sales staff, excellent customer service that goes above expectations. Excellent communication excellent information given would definitely recommend and return

Sales

Excellent Service

Sales

A new experience buying a car 'click and collect' but Wesley and Rahul made it easy and I couldn't be happier.

Sales

Even though i got my car 2 months later than expected, the centre have been a great help. Charles Brook the sales rep, kept me updated and did his best to organise the delivery of my car as soon as possible.

Sales

What made my experience particularly rewarding was the service provided by the sales executive right from the start of my initial phone enquiry. Charles Brook was courteous and helpful throughout the buying process and made the experience a pleasure.

Sales

Exceptional service from salesman (Hayder) and business manager (Rahul). Excellent service from start to finish and helped me to get exactly what I wanted, nothing was too much trouble.

Sales

Easy transaction

Sales

Charles was so easy to deal with, helped us very quickly with our let exchange and any request we had, he was more than accommodating, communication was always on point.

Sales

I dealt with Nick for the purchase of my last BMW, and as always he was very helpful, as were the finance guys, particularly with all the online completions. Covid areas covered excellently

Sales

Got my car the date I wanted it for, I also purchased a private number plate which was all setup for me on my new car all thanks to Charles.

Sales

Made buying a car during COVID seamless

Sales

Painfree, seamless, fast, professional with the a good personal touch.

Sales

Smooth and quick. In past took sometimes hours

Sales

While there were limitations due to coronavirus, the team took all precautions to make sure the handover was conducted safely and offered further support as necessary.

Sales

Collecting up the car was straight forward and quick! The showroom has a very efficient and safe process in place that follows the all the necessary C-19 protocols

Sales

Work efficiency is very high

Sales

Brilliant, everything was on time even though we was in a bad situation due to covid the sales rep Wesley from loughton was to the point.

Sales

Hayder was very professional and the best salesman iv come across. Made the whole process seamless. Very impressed and I love my new car :)