OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
346 ratings and 243 comments received in the last 90 days.
21 April 2026
Nick initially placed the order for me and was very helpful. Haymish dealt with the handover and was exceptional, he took the time out to explain things thoroughly. He was efficient with paperwork and enabled me to take pics of the car with a bow.
17 April 2026
Lily ensured that the car was ready when we arrived, and that the paperwork I had to sign was super straight forward. She explained everything, and even asked questions about our children! Super professional and slick.
15 April 2026
Brilliant team, especially Lily and Martin.
07 April 2026
Very happy
05 April 2026
I had Tayyab who explained all the fine details and answer any questions that I had and went the extra mile to have my car delivered the very next day. Super satisfied.
04 April 2026
Tayyab was fantastic from start to finish. He made the whole process incredibly smooth and easy and was happy to go the extra mile.
03 April 2026
I have bought from them before and was looked after and kept up to date throughout.
03 April 2026
Tayyab was outstanding in the help he provided us in getting two new cars. He understood the brief immediately, listened carefully to what we were looking for and delivered. He was personable and made the process enjoyable and straight forward.
03 April 2026
Tayyab was outstanding in the help he provided us in getting two new cars. He understood the brief immediately, listened carefully to what we were looking for and delivered. He was personable and made the process enjoyable and straight forward.
02 April 2026
Lily, Edgar and Hayder were extremely helpful. Really appreciate all of their help
01 April 2026
Polite, responsive and helpful.
31 March 2026
It was fantastic experience buying my BMW from Sytner Chigwell! ,The entire process was smooth and professional. A huge thank you to Dasie, who was incredibly helpful throughout-she made everything easy to understand and the whole process a pleasure.
31 March 2026
Lily Wingrove oversee the whole sale for our new car she was simply amazing. She listened to all our needs and matched it perfectly, would also like to say that Ed and Nick were amazing too but Lily really had the most wonderful customer service.
29 March 2026
Very satisfied. Was kept updated with progress of vehicle
28 March 2026
The experience at Sytner in Loughton was next level and the saying that you get what you pay for could not be more true. The moment I walked through the doors to when I drove out, the service by Lily Wingrove and the sales team was truly exceptional
27 March 2026
Good customer service.
26 March 2026
Very easy and helpful process
26 March 2026
Service was excellent
25 March 2026
I am very much satisfied with my experience at BMW Chigwell. During the purchase of my vehicle I felt a warm welcome from Haymish and helped me right away in choosing my dream car.
24 March 2026
Great Customer service at Sytner chigwell branch by Tayyab Alias
24 March 2026
Tayyab was excellent throughout the process ensuring I was kept up to date
24 March 2026
Knowledgeable sales agent. Courteous and respectful was an absolute delight to deal with
24 March 2026
Kept me up to date with information regarding the car
16 March 2026
Haymish talked us through everything
16 March 2026
very smooth, organised, friendly and efficient
13 March 2026
Very satisfied. Haymish was very helpful.
13 March 2026
Everything was dealt with in a professional and friendly manner
11 March 2026
Amaan Hussein was extremely professional and a pleasure to deal with.
11 March 2026
Staff were very responsive and informative.
10 March 2026
Brought a car recently and had an amazing experience everything was smooth from start to finish. Erdem was great very informative and helpful and was able to answer all our questions. He made the whole process feel very easy. Also thank you to Owen
09 March 2026
The car sales executive and business manager made sure the whole process went smoothly from start to finish. There was plenty to do from completing the paperwork to setting up a handful of software applications on the car - a perfect drive away!
09 March 2026
Amazing work made me feel really comfortable
08 March 2026
Very helpful good communication and plenty of information
05 March 2026
I was completely satisfied with my experience with the BMW Centre throughout the purchase and delivery of my new car. From the very beginning, the team was professional, knowledgeable and responsive - 5 Stars!
03 March 2026
Haymish was very understanding
03 March 2026
Very professional and helpful.
25 February 2026
Was seen at the allotted time. Customer adviser (Haymesh) was very patient and clearly and thoroughly explained the completion process. He also pointed out all the features of the car and how to use them. Also received a follow up call the next day.
25 February 2026
The salesman Haymish made our experience feel at home. Very professional
25 February 2026
Hamish very good
23 February 2026
Very professional and customer focused service by the team. Amaan was very very helpful
21 February 2026
Everything was done to plan and pleasantly.
20 February 2026
Lily and Hayder were very helpful and supportive in achieving me a great deal on my new car. Super pleased
20 February 2026
Haymish was warm and welcoming
20 February 2026
They made a real effort with the collection of the car
14 February 2026
Martin and Haymish were first class throughout. Very professional and enthusiastic. It was a great pleasure meeting them both.
10 February 2026
Full communication throughout, thanks Tayyab!
05 February 2026
Service was great
05 February 2026
Very responsible and communicative staff, easy and smooth experience
04 February 2026
Haymish presented the car with a beautiful red bow. I felt so special. He went through everything l needed to know about the car. He was very patient throughout the process.
04 February 2026
Erdem from sales and also HAYDAR and Edgar were very helpful. It was a smooth transaction. All the details explained overall very happy with the experience.
01 February 2026
From start to finish on collection day, our salesman Tayyab was very professional and courteous. He answered all our questions and was very patient with us. He really is a credit to your brand.
31 January 2026
Haymish was very friendly and made us feel at ease at the dealership.
30 January 2026
Excellent service. Despite arriving over 2 hrs early for my appointment Amaan was still able to see my wife and I which was very convenient.
29 January 2026
Amaan did an excellent job with providing all the information when discussing the options for the new car. He has great knowledge and customer service skills which helped speed up the process also.
29 January 2026
Amazing service from beginning to end from Hayder and BMW.
28 January 2026
This is my third car I've purchased from you and each time the service has been 100% and I've got to know the guys well and have been looked after .
28 January 2026
The person Amin was amazing explaining everything to us through out our journey in getting the vehicle.
22 April 2026
Extremely easy quick and hassle free Abbie was brilliant, made me aware of everything when collecting my car and was constantly in touch throughout explain and allowed me even to pick up my car a day late at my convenience. Thank you Abbie!!
22 April 2026
As usual, Sytner Chigwell give a high standard of service. Thanks Reggie.
21 April 2026
I was looked after by Craig in the Service Team- excellent professional. He was competent and discharged his duties diligently. He deserves a raise, he called back and gave me updates and most importantly he saved me money! He deserves pay increase.
20 April 2026
I am very disappointed with your services and it is not the first time. You changed my ad blue tank and you would not clean where the cap is placed. The whole part was dirty with add blue. Then my sunglasses and their case that are in the glove compa
20 April 2026
The staff were pleasant and very helpful. In particular, Sophie on the front desk, who went above and beyond, including help on queries outside the service, and Craig who was very helpful, explained things well and kept us up to date on the service
20 April 2026
Turned up unexpected and saw me stright awayband replaced tyre with the hout
19 April 2026
My instructions wete not passed on
18 April 2026
Wasim was really helpful. Service was great as always.
17 April 2026
Very good reliable service provided.
16 April 2026
The service was really good. I did not have to wait too long. Abbey gave me all the answers when I needed. She was very supportive, excellent Customer Service skills.
15 April 2026
ross butler looked after my car and he is fantastic
15 April 2026
Everyone was very polite and they did exactly what they said.
15 April 2026
Great customer service from both Technician and Amy
15 April 2026
Overall, I am extremely satisfied with my Centre during the service experience. The entire process was smooth and efficient. The team was professional, friendly, and kept me well informed throughout. A special thanks to Abbi.
15 April 2026
Friendly staff
15 April 2026
The staff are professional, caring, and knowledgeable.
15 April 2026
MOT completed earlier than scheduled Everything was explained clearly All the team are polite and professional as you would expect
14 April 2026
Craig was very efficient and understanding.
13 April 2026
Efficiency and time
12 April 2026
I was happy with the professional service I received.
09 April 2026
Really pleased with the customer service provided by hussein in workshop, Jo at reception and Jandra. Kind regards, Stefan Naidu
09 April 2026
I arrived early but was the last to leave at 2pm, while others served after me left first. No updates despite asking. Staff were unprofessional, no apology, and my car wasn't where I was told. I felt unfairly treated after requesting a promised disco
08 April 2026
Great customer experience from everyone, really happy with service
08 April 2026
Professional and helpful.
08 April 2026
according to the quick service and response
08 April 2026
Amy was very polite, friendly and helpful. she kept us advised of all stages of the work on our car.
04 April 2026
My experience has been one of great satisfaction. Craig McDonald has been a true gentleman on this occasion and the last. He is a asset to the company. Always polite of good character,and most helpful. I thank you Craig.
04 April 2026
Abbey was very helpful especially in relation to the recall on my vehicle. I've always had very good experiences at Sytner Chigwell - this is my second car being brought here for servicing.
04 April 2026
Courteous and helpful staff
02 April 2026
Super friendly and helpful staff, in particular Reggie.
01 April 2026
Very good customer service, also receive a little video at the end which checks out your car very helpful
01 April 2026
The team was exceptional and friendly. Craig was brilliant with sorting out my issue and for organising a temporary vehicle for me whilst a specialist saw to my vehicle issue.
31 March 2026
The centre was nice, clean but quite busy, staff were friendly especially front desk
31 March 2026
Was well looked after at the dealership as usual. Had a coffee and relaxed while my car was in for MOT. Friendly staff, work carried out quicker than expected and satisfactory.
31 March 2026
Mark is excellent, efficient and friendly.
31 March 2026
Lease car had its first MOT and i also requested new wiper blade set. yes you changed the front ones, but not the rear.
30 March 2026
Unable to speak to anyone when trying to book this service
30 March 2026
Quick and efficient. I like the video report
30 March 2026
Just perfect
29 March 2026
All work was done as requested, asked for all doors lock and hinges for spray this was missed.
28 March 2026
I have used this centre so many times for the MOT,Service or if any other work needed and staff were there to help with it and everyone is friendly and helpful. This Monday I went for recall on my 3 series and they sort it out quickly within 2 hours.
26 March 2026
Great Customer service
26 March 2026
BMW has always valued existing customers. By recognising customer n treat customer with respect show BMW cares. Service department has delivered goods n professional services. Ricky's performance was impeccable.
25 March 2026
The whole service was perfect, My service advisor Abbie Cross was very helpful, friendly and professional.
24 March 2026
Everything was tip top
24 March 2026
Good friendly efficient. Very helpful.
24 March 2026
Service carried out as expected
24 March 2026
Craig was very good happy with what was done to the car, unfortunately we never booked a waiting appointment, so we waited five hours in the lobby, that's fine. We will book a time in the near future.
23 March 2026
Good staff and technicians. Very professional and efficient.
23 March 2026
Customer service and updates were excellent
23 March 2026
Excellent service from start to finish. The team was professional, friendly, and kept me informed throughout. My car was ready on time and running perfectly-highly recommend this BMW service centre!
23 March 2026
Excellent customer service
22 March 2026
I was kept informed of progress updates and options all along process - all information was clear so there were no surprises on collection.
21 March 2026
Craig top man
21 March 2026
quicly booked my car in for breal fluid service due and also did MOT
21 March 2026
Very good customer service
21 March 2026
The very low mileage (600 miles) since last annual service was reflected in the current service requirements.
17 March 2026
Because Reggie helped me out alot when I had issues with my car.
17 March 2026
Kevin was very professional and helpful in getting the works scheduled and competed on time. He was quick to update me on any additional works.
17 March 2026
Staff were accommodating and got my service done in the specified time
17 March 2026
I was kept informed throughout
16 March 2026
Friendly and professional staff. The service was completed on time and everything was clearly explained. Overall a smooth and positive experience.
16 March 2026
The whole process was smooth, professional, and completely stress-free
15 March 2026
I am satisfied but I asked to fix the seal on my car doors and it did not happened. Looks like I have to take my car somewhere else for this to fix it.
15 March 2026
Amazing customer service gave my car for its service, MOT and recall and got it back the same day.
15 March 2026
First class from start to collection Brand Manager Jess Story first class so helpfulll as was Salesman Massimo Singh also first class class and vey helpfull in every way best Mini dealership we have used .
14 March 2026
Professional
14 March 2026
Good
14 March 2026
Quick, efficient and all delivered with a smile
14 March 2026
Abbie Cross was extremely helpful and accommodating
13 March 2026
Excellent service
13 March 2026
Good customer service
12 March 2026
Really happy great service everything was explained and the car repaired promptly
12 March 2026
Abigail was great, she kept me up to date on the progress.
12 March 2026
Amazing derive and loved the experience bmw Chigwell gave me
12 March 2026
you haven't seen my car in months!!!
11 March 2026
Abbie was great
11 March 2026
Very accommodating and kept me informed. Answered all of my questions and managed my expectations perfectly.
11 March 2026
Excellent job
10 March 2026
Tyres needed to be changed but wasn't and was advised to go to kwikfit
09 March 2026
exceptional customer service, was updated continuously throughout the service and was given accurate and timely updates!
08 March 2026
Very efficient
08 March 2026
Good communication, friendly, car returned very clean. However, duration of work significantly exceeded time indicated.
08 March 2026
The staff were very friendly and Reggie was very knowledgeable and gave me clear updates.
08 March 2026
From your people on the front desk who are very helpful, polite and lovely to deal with to Kevin in the service department who looks after and provides exceptional customer service, i couldn't recommend Sytner BMW Loughton any higher. BRILLIANT!!!!!!
07 March 2026
Very professional kept us up dated
07 March 2026
Smooth from the service dept
07 March 2026
The sytner Chigwell service department feels like it's trying to exploit money by creating issues which aren't there.
07 March 2026
Nice service
07 March 2026
I was hoping to talk to the person looming after the service & MOT, as in the past. However, I got a call from Kevin, who told me about the charge. On competion, Kevin came over and explained briefly about the MOT results. Kevin was reassuring.
06 March 2026
For the same issue reported initially I had to visit the centre 6 times, as they did not diagnose the issue properly which had a fault with the unlock button of the driver side door, they finally replaced the panel. Car also got damaged
06 March 2026
Very happy service especially with your car cleaning
05 March 2026
Amazing service, got all my problems sorted under the approved BMW warranty
04 March 2026
Following my visit to replace both front and rear brake pads and discs, and fuel filter, two service entries from independent garages in the service history on my car's i-drive got deleted when the dealership updated it. I wasn't advised about this.
04 March 2026
Reggie who I dealt with was very professional and made me feel welcome when dropping and collecting my car.
04 March 2026
Excellent service throughout.
04 March 2026
Reggie was spot on for the full service, communicated all the info perfectly.
04 March 2026
Abbie was very professional
04 March 2026
A really efficient service and courteous staff
03 March 2026
I was kept informed throughout the process of what was happening. Reggie (the service engineer) was really friendly and helpful, making the whole thing run very smoothly from my perspective.
03 March 2026
Straight forward simple process from online booking to picking car up and competitive pricing.
03 March 2026
One of the faults has not been rectified I need to talk to the centre again
03 March 2026
The staff were very polite and very professional
03 March 2026
Helpful staff and they kept me updated during my visit.
03 March 2026
I asked if the car could be cleaned. It was a shame that it was done badly. I suggested it to the lady on reception, she stated it is not included to clean all areas during the clean. I felt it was not a BMW level of service.
02 March 2026
Excellent service
02 March 2026
Good communication, good price. No messing around and did what they said on the tin.
01 March 2026
Excellent friendly reception staff and technicians. Clearly explained charges etc and future work needing doing. Very pleasant environment to wait whilst repairs carried out. Completely faultless service thank you
28 February 2026
Wasim was very helpful and courteous throughtout the entire service
28 February 2026
Have tried to speak to someone on the phone but never got through. Ended up having my booking messed up for my MOT.
28 February 2026
Wasim was very good at communicating what was going on. Chris the technician was a marvel. 10/10 to the both of them.
28 February 2026
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27 February 2026
Professional, friendly, helpful
27 February 2026
Team member who helped me (Kevin) was brilliant as ever. He is very professional, comes across really well and genuinely helpful. I have been this dealership for over 10 years now and he stands out by far. Please pass on my gratitude to him.
27 February 2026
Great service nice people
27 February 2026
Visit 1 not all work completed Visit 2 inboard camera disconnected and not refitted when work compleated. This also occurred in visit 1. Trying to get a quote through app a very poor experience
27 February 2026
Great service from start to finish, staff were very helpful.
27 February 2026
appointment as expected, smooth service and friendly staff
26 February 2026
Abbie Cross was excellent.
26 February 2026
Quick and straight forward
24 February 2026
Very quick and professional
24 February 2026
All the staff were very pleasant but when I arrived for my appointment at 11 I was told I should have been there at 9 .. they didn't know if they could do the car but would now need for the rest of the day rather than the hour booking of waiting I
23 February 2026
Friendly assistant, updates were brilliant with a video to show you an inspection of your vehicle, my car came back running much better than when it went in.
23 February 2026
Nice greeting as I entered the showroom, Had a short wait to check in and then notified promptly when my car was ready. I think it was Abbey who was assigned to my car and she was very helpful and professional and the receptionists were very friendly
22 February 2026
Excellent service from Craig!
21 February 2026
I had an MOT done and the process was explained clearly. I was given contact details for updates and I also got calls to say when the work was completed. Which was as advised.
21 February 2026
Took longer than expected
21 February 2026
Very professional, customer service take in serious all the details and updated me all the time .
21 February 2026
Some delays
21 February 2026
The service I received from Abby, the service advisor was 5 star. She was friendly & helpful, a pleasure to deal with
20 February 2026
I was seen straight away by a nice young lady who told me I would be contacted when car was ready to pick up
20 February 2026
Everything ran smoothly and to time. I was kept well informed by Craig on service updates and what may be due next also
19 February 2026
The major service was carried out with care and efficiency. The related information was clearly communicated.
19 February 2026
Efficient and professional
19 February 2026
Even though I've done the service check in online way ahead of my booking schedule and ordered windscreen wipers whilst doing said check in, once at the dealership was told my wipers couldn't be replaced as requested due not to having any in stock!
19 February 2026
Mr Kevin customer service was outstanding.
19 February 2026
Staff are so helpful and knowledgeable
19 February 2026
Very happy with the service
18 February 2026
The service was quick
18 February 2026
Always great service, thank you
17 February 2026
Very slick customer services
17 February 2026
Efficient check-in, good liaison
17 February 2026
Could not fault
17 February 2026
Ex
16 February 2026
Sales person just handed keys to me without explaining what the issue was, this has occurred with this person on 2 occasions.
16 February 2026
0000
16 February 2026
Reggie who served me took great care of me from start to finish Left me with a reassuring experience asset to your organisation
16 February 2026
No delay, prompt response and friendly service
16 February 2026
Kevin my service advisor called me before to explain how to the system works and what service I needed and I had a 90 minute booking and asked if I wanted the car washed and he said ready for 2 pm and it was, very nice service
15 February 2026
Good service
15 February 2026
Craig McDonald my contact at the service centre was 10/10 in all aspects of my car being serviced
15 February 2026
Total smooth speed experience.
14 February 2026
Car wasnt ready until 5.45 despite taking it in at 8.45.
12 February 2026
I've been a loyal customer for over 10 years to BMW Chigwell, their customer service has always been exemplary. However, I won't be returning after my last visit.
12 February 2026
I hate robots
12 February 2026
Abbie was really helpful answered all my questions
12 February 2026
BMW did a great job from start to finish and my service was completed without any issues and they kept me informed throughout and made my visit easy and hassle free
12 February 2026
Most of this was to do with the service advisor , Craig. Really helpful, ensured I got the car back really quickly as I was in a rush. Best service advisor in that branch.
11 February 2026
I was very happy with the experience. Abby was professional, knowledgeable, and extremely attentive from start to finish. She clearly explained the work that needed to be done and completed everything efficiently and on time.
10 February 2026
Very warm welcome from the lady in the reception, I believe her name is Debbie not sure though, communication was very good from the time I left the car
10 February 2026
Abbie was very helpful and constantly checking in with me via what's app and phone call. Thank you
09 February 2026
Kind staff, quick service
08 February 2026
Very dissatisfied. After the brake fluid service and complimentary check, I was told all fluids were topped up, yet the car had no engine oil on a long drive . A stop-now warning appeared and assistance failed, forcing a late-night oil purchase.
07 February 2026
Great service from Kevin
07 February 2026
Work was done efficiently and price was competitive
07 February 2026
Free recall done within 1 hour with complimentary health check with a very clear video and very clear audio plus free car wash and vacuum. Reggie was brilliant and so was Rocky the mechanic.
07 February 2026
Dealt with by an excellent service advisor. The work was competently carried out and the car was returned washed, ready to drive away.
05 February 2026
Very professional service Detailed information Polite staff Honest job Problem resolved
04 February 2026
Always get a fantastic service especially the communication is so brilliant My technician Kevin kept me updated and explained everything and was totally supportive and understanding of everything
04 February 2026
It was super difficult to reach out priort to the appointment. The new WhatsApp and chat it doesn't work. I booked for MOT and recall letter. No one mentioned it to me until I pick up the car that the spare part wasn't available. Still no idea when.
03 February 2026
I broke down and was causing a major traffic disruption involving road closure. Vehicle needed to be lifted and I was 300 yds from Sytner. The police wanted information yet it was impossible to talk to anyone at sytner just a voicemail. Unacceptable!
03 February 2026
I was told it would be a 90 minute service ! I arrived at 11 and I dint leave until 3.20 i wasn't even offered lunch
03 February 2026
Craig was very helpful and resolved both my issues quickly and efficiently.
03 February 2026
The service was quick and smooth
02 February 2026
It was a first and excellent experience with your centre. Only thing, I needed to wait longer for the part.
01 February 2026
Great experience everything went smoothly
01 February 2026
21/01/26 Car left with you at 8:00am pre booked I went off for the day returning at 15:00 I then Kevin Lewis told me tha this is a drop off time nothing more not told this on making booking.I then waited until 5:00pm to be told wrong windscreen .
31 January 2026
The MOT was handled professionally and efficiently. The team at Sytner Chigwell were courteous, clear in their communication and the car was returned on time in good condition. Overall a smooth and well-managed experience.
30 January 2026
I took my vehicle for service and while it was being serviced the body work was damaged. I was assured that when I took my vehicle in for service the body work would be checked by high resolution cameras. I ticked this box requesting that safeguard
30 January 2026
Very Helpful & Happy Staff
30 January 2026
Only one thing you didn't do was make sure my tyre pressure was correct on all 4 tyres everything else excellent, but to me that's a big issue as I now have to do it myself. Other than that good experience
29 January 2026
Good communications. And trusted service. Very much appreciate the complimentary clean aswell
29 January 2026
Abbie was attentive and helpful in trying to resolve the issues with my car. She was prompt in her responses and was willing to assist. Also kept me updated throughout the process and followed up with a call the following day
29 January 2026
Very good customer service
29 January 2026
Jaff was very helpful and so was the rest of the people who helped.
FIND Sytner Chigwell BMW
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 020 8418 7600
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 020 8418 7600
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 020 8418 7600
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
21 April 2026
very smooth process