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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
448 ratings and 250 comments received in the last 90 days.
02 December 2025
First rate service from initial enquiry to M4 handover and collection.
30 November 2025
All staff were always helpful. As mentioned above Daisie Harris kept us informed of delivery status and on delivery of car assisted and explained all paperwork to be signed etc. She was very patient when showing us the new car, setting up mobile etc.
28 November 2025
The process was very easy and smooth and full of guidance
26 November 2025
5 star service from start to finish
25 November 2025
Very easy and simple to order and collect. Amaan always answered our questions and explained the features on the car patiently.
24 November 2025
Very comfortable. Alex was very informative and professional the whole experience was relaxing and very easy from set go, no issues and was updated with progress and delivery of car.
23 November 2025
Everything I was told about the car from how it drove to when I would be ready was 100% correct
22 November 2025
Very happy with the customer experience. The delivery with the cloth and bow was a very nice touch!
22 November 2025
100% Satisfied from start to finish
18 November 2025
The service I was provided with was superb I was more than happy
16 November 2025
Great car great tutorial by nick also
14 November 2025
It was a quick process, I was given a range of options and had my new car a week later
13 November 2025
I was looked after and all my questions were answered. I was kept up to date with the order and very satisfied with the car.
11 November 2025
Could not do enough for me
03 November 2025
car was delivered in the given date, haymish had told me at the start of the sale that the car will arrive on the 28th and it arrived on the 28th
27 October 2025
Great Service from Mr Haymish
24 October 2025
Good service
24 October 2025
smooth and efficient service.
23 October 2025
This being my 4th purchase from sytner Chigwell and my second m3 touring and it's always a breath of fresh air dealing with Hayder
23 October 2025
Amaan made the purchase and delivery process effortless and enjoyable. Everything was handled efficiently and professionally.
21 October 2025
The delivery was amazing, we was given a thorough handover and reassured that if there is any questions in the near future she is around to help going forward and contactable via email
19 October 2025
Communication
18 October 2025
There were some paperwork issues that were sorted calmly and efficiently.
14 October 2025
Easy experience! The whole experience from our initial call, to the visit, to collecting the car was smooth sailing.
07 October 2025
Very committed to turning the sale around quickly
05 October 2025
I was completely satisfied. I was kept up to date with how my order and purchase was going and they addressed any queries I had in a timely manner.
03 October 2025
Excellent experience. Daisie was very professional and helpful.
03 October 2025
Fast, efficient and helpful. Great service.
02 October 2025
I had a warm and welcoming experience from Daisie and the team. The test drive , sales discussions after care were all excellent. I was kept well informed by phone and email re the delivery date . Loved the bow on the car and photos on collection !
02 October 2025
Perfect
02 October 2025
The whole process was very smooth & very good service from my salesman Nick Horwood Sytner Debden
01 October 2025
The car buying process was smooth and quick-no hidden fees or surprises. They explained everything clearly and were transparent with all pricing details, making me feel comfortable with my decision. I never felt rushed, Haymish was very kind .
30 September 2025
Everything was simple and easy, just the way it should be.
24 September 2025
Amazing service and kind helpful agents.
24 September 2025
Loved the unveiling and seeing it and everyone coming and checking the car and ensuring it was up to what I was expecting with my private number plate on it to.
23 September 2025
Haymish answered all our questions very well and gave us confidence in our purchase, including the additional extra features.
23 September 2025
Everything was very smooth.
22 September 2025
Nick was very responsive and friendly
20 September 2025
Good customer services
20 September 2025
Quick, easy and seamless process
19 September 2025
From the point of enquiry to driving out of the showroom, we were made to feel comfortable and appreciated. The car overall was presented very well and the buying experience was overall a simple process. Well done Fisnik and Ian.
19 September 2025
Understood that I'd be placing an order a while in advance and kept the vehicle on site for me prior to collection - really helpful!
17 September 2025
Brilliant service from start to finish. Amaan Hussein has been brilliant in guiding me through the sales process and locating the car that was perfect for me. Martin Roberts was a great help on the financials and very patient!
16 September 2025
Everything was as I expected and the exceeded it. Great sale, trade in of my existing car and delivery of the new M3 CS T.
13 September 2025
It was excellent
12 September 2025
Daisie made the process of buying a brand new car stress free and was very helpful and knowledgable throughout
11 September 2025
BMW Centre was fantastic the Coffey machine was great, the place was clean and comfortable. As it was raining Amaan made sure my car was kept in the underground car park so the rain didn't effect it.
03 December 2025
Kept me informed of timescales and updated with status of my service
02 December 2025
No problem at all
02 December 2025
There is no doubt about the customer service that i received is really high standards, kevin honestly made me so comfortable during my last visit. But technically or repair i am not fully satisfied.
02 December 2025
Please see the notes in 1 above. The advice to charge the battery and take the car for a long drive was not accurate and now discover that I have to bring the car back and that it will likely be expensive to resolve the problem.
01 December 2025
Abi was excellent
01 December 2025
Absolutely faultless service.
01 December 2025
They accommodated me at short notice and fast tracked my car to dovetail with another car purchase. They were so efficient, friendly and helpful.
01 December 2025
They did everything that they were asked and then went beyond with a small health check and valet in a very timely fashion. They made me very comfortable throughout the visit.
29 November 2025
Very satisfied
29 November 2025
As above extremely happy and satisfied
29 November 2025
The staff were very helpful and communicated with me throughout.
29 November 2025
Helpful
28 November 2025
Really happy with the service. Lovely greeting and welcome in the morning. Thank you
28 November 2025
Again no problem
27 November 2025
All communication was followed through in a timely basis
27 November 2025
Chigwell BMW has provided an excellent service
26 November 2025
Service given by Reggie Witham
25 November 2025
Very satisfied with the service provided Thank you BMW also with a special thanks to Reggie Witham and the team at the Sytner Chigwell branch
25 November 2025
Always kept updated
24 November 2025
Very efficient service
24 November 2025
professional
24 November 2025
I have not had any issues with the car since they returned it to me
24 November 2025
Service costs were not provided by central booking team at Sytner. After windshield replacement, vehicle was handed over without checking camera systems were working. Car had to go back into workshop for a fix after scheduled pickup.
23 November 2025
Impressed at how quickly classic E30 parts where obtained and fitted.
23 November 2025
Awesome very helpful
21 November 2025
Kept informed on progress and given video on inspection. Good friendly service
21 November 2025
Happy and satisfied with dealing vans service
20 November 2025
Staff were excellent
20 November 2025
Met expectations. No complaints. No issues. Flawless service from BMW Chigwell as always.
19 November 2025
Craig kept me informed as was really helpful.
19 November 2025
I have no complaints
19 November 2025
Car very dirty and poor communication
19 November 2025
Amazing service
18 November 2025
Kevin was brilliant, very smooth and quick turnaround on a while you wait service
18 November 2025
Perfect
17 November 2025
All things considered, I believe that the pricing is very competitive, couple this with your friendly and professional front of house team, it is a very pleasant experience. Also the service managers are very knowledgeable and give good sound advice.
17 November 2025
Professional and personal service
16 November 2025
My service advisors Kevin and Craig always go above and beyond.
15 November 2025
Easy to make an appointment, dropping the car off at the dealership was equally easy - no waiting time.
15 November 2025
Amy was professional, empathic and consider of my circumstances. She is amazing.
15 November 2025
Satisfied
15 November 2025
Really satisfied
15 November 2025
Kevin kept me up to date in progress
14 November 2025
Good service and very helpful.
13 November 2025
Due to the services provided
13 November 2025
Like the whole service
13 November 2025
My vehicle is running so well. I had concerns about the battery possibly being run-down due to not using the vehicle but BMW Service team took care of that. I was pleased.
12 November 2025
Was really happy that everything was simplified for me. All works that needed done was printed out and what works had been done also was printed out
12 November 2025
Overall customer experience was good.
12 November 2025
Breakdown cover were very helpful
11 November 2025
I found the service slow to react and not really bothered after my car was damaged by scam buyers, which was not a pleasant experience.
11 November 2025
Work carried out to high standard.
11 November 2025
See above.
11 November 2025
Mark Peel was very helpful and explained everything clearly.
10 November 2025
As above
10 November 2025
good service
09 November 2025
They met the deadline
09 November 2025
No problems
08 November 2025
The agent who was dealing with me was very thorough to make sure things were done properly on my car
08 November 2025
From start to finish was well informed of all.
08 November 2025
Did the job on time
08 November 2025
Good customer focused.
06 November 2025
Good customer service
05 November 2025
Car was not billeted not clean all glass was dirty not hovering up Let her with scruffy marks Foot mark on doors Water of 550£.
05 November 2025
Very satisfied
05 November 2025
I was offered a quick date to bring my car in and was given a courtesy car
04 November 2025
Very friendly and and good service & stuff
04 November 2025
Easy to book a service and kept updated all the way
03 November 2025
Prompt and professional service.
02 November 2025
Efficient and kept me up to date
02 November 2025
Sytner are a very professional outfit and deal with issues extremely efficiently in my experience.
02 November 2025
Easy to book and professional
02 November 2025
Warm and inviting, great lounge area with refreshments and generous seating.
02 November 2025
The whole experience was amazing. Abigail called me for regular updates and also offered to keep the car overnight in order to get works done the next day. Very helpful and so polite/professional.
02 November 2025
Very good service we highly recommend Chigwell brunch
02 November 2025
See previous answer
02 November 2025
Start to finish everything was perfect
01 November 2025
Service was done quickly and was communicated
01 November 2025
My phone is not recognised often in my car, so will need to book another time to go back which I am not going to do. I mentioned how I lost satnav connection on a motorway and struggle to use my phone to lead half the way; it is a new car,never event
01 November 2025
Polite , authentic and friendly
31 October 2025
Always being updated
31 October 2025
I am completely satisfied with Mia. However, the on going intermittent issue with the trunk not opening fully with the remote has not been resolved. This has been reported multiple since purchasing brand new in March 2023. The is for Mia.
30 October 2025
Great service
29 October 2025
Easy to deal with
28 October 2025
Brilliant service from Craig and Dimitri.
28 October 2025
I was asked 3 times if I would like a complimentary car valet and said yes each time and when collected the car it was not done
28 October 2025
The courtesy clean was not done properly- the windows, dashboard were smudged and the and the boot was not cleaned at all !!
28 October 2025
I recieve excellent service and as previously mentioned Wasim always makes time to explain the work. I always ask to speak with Wasim due to the service I recieve and this is exemplary! This is important to me I am sure will continue
28 October 2025
Easy to book in and drop car off.
28 October 2025
Easy to book in and kept my updated
28 October 2025
The service was excellent
27 October 2025
As above great service by Kevin and his team. Explained everything clearly along with timescales and repaired the issue.
27 October 2025
Satisfied
27 October 2025
Yep all good, dropped the car off and it was ready in no time, good service given by your representative Craig, ensured the car was washed and ready ahead of the requested pick up time.
26 October 2025
Did what was needed Polite and efficient
23 October 2025
I was very impressed and satisfied with the service
23 October 2025
Completely satisfied
23 October 2025
I have had my car serviced by BMW Chigwell since I bought it and always had good service.
22 October 2025
Great service. Allowed me to work on site while my car was being serviced. Coffee and snacks available which was really nice. All the staff were really nice and polite.
22 October 2025
The service received was very good and Abigail looked after me when dropping the car and providing updates during the inspection and to the point of collecting. Really appreciate the professionalism.
21 October 2025
See answer to question 1
21 October 2025
Welcoming and helpful
21 October 2025
Fast and efficient service at a good price
20 October 2025
Fast drop off & collection and very helpful staff keeping me up to date
20 October 2025
Kept me posted really professional
20 October 2025
Maya Sohal Kept me updated with every stage
20 October 2025
My engineer Wasim Ahmed provided an excellent service keeping me informed at all stages of the service and completed the work well ahead of the time.
20 October 2025
No issues and really pleased over all end to end :)
20 October 2025
Very happy And gave the car back in the time the said they would
20 October 2025
As abovel
20 October 2025
Job done as I was expected
19 October 2025
The staff are very organized . They offer very courteous, support
19 October 2025
Very satisfied
19 October 2025
Abby was really nice and friendly.
15 October 2025
Very Happy as usual.
15 October 2025
Quick prompt service
15 October 2025
My service advisor Craig was efficient, great communication and helpful. Overall making it a stress free experience with the service of my vehicle and MoT.
14 October 2025
The service from Paul Trotter is as always, exceptional. He is the reason I take my cars to Chigwell as do many of my friends following my recommendations. Ricki is also excellent.
14 October 2025
Satisfied
14 October 2025
Easy in and out
13 October 2025
From start to finish, customer service is impeccable.
13 October 2025
As always!
13 October 2025
Left the car overnight, which was a great help so the work could start the next day. Due to work, it's not possible for me to drop the car off in the morning. Craig, who was dealing with the servicing the car was excellent.
13 October 2025
Abby was very professional and was happy to answer my questions
13 October 2025
Abi was amazing.very attentive. She couldn't be more helpful.
12 October 2025
They have taken parts off my vehicles like screw covers and have not put them back on. I don't know where each part goes myself now.
12 October 2025
Craig Kept me updated with what was going on and provided an excellent service.
11 October 2025
Easy appointment made from app quoted price paid on arrival many thanks guys
11 October 2025
No issues.
11 October 2025
Work completed to high standard and an updated vehicle health check provided.
10 October 2025
As previous
10 October 2025
Excellent service
10 October 2025
Fantastic service, good coffee snacks comfortable sitting area Very happy
09 October 2025
Horrible customer service
09 October 2025
My vehicle was taken care of me of and well maintained by your experienced service team.
09 October 2025
Quick and efficient service
08 October 2025
Please see above
07 October 2025
Quick polite and reasonable cost
06 October 2025
Always happy with the service here , they are very friendly and informative and also very quick
06 October 2025
fantastic
05 October 2025
Well received and looked after efficiently
05 October 2025
Very satusfief
05 October 2025
They save me money, and excellent service, and my bmw got a wash lol
04 October 2025
From the front desk to the service man mark. Everyone was helpful, happy to help and went above and beyond
02 October 2025
Always had excellent experience at BMW Chigwell
02 October 2025
Craig was great.
02 October 2025
Carried out excellent service
01 October 2025
Service was helpful, efficient & customer oriented
01 October 2025
Service update - once money has been received, transfer will begin was good. Seems some disparagy over the engineers and opinion to report
01 October 2025
Professional service
01 October 2025
Straight forward
01 October 2025
The lady at the front desk showed me where the coffee machine was and told me to help myself with the snacks . She checked the details of my vehicle and processed everything smoothly.
30 September 2025
The team were brilliant from start to finish, very professional and attended to everything I needed done on the car and more.
29 September 2025
I was informed the car will take one day to finish fixing the problem I had. It took more than one day and I was not provided a loan car or no help to get home.
29 September 2025
Amy Clark was extremely helpful, attentive and ensured I was kept informed of all updates throughout my cars repair. She was also very efficient in arranging a replacement hire car. As always the techies who repaired the car in a timely and efficient
29 September 2025
Being a long time customer I expect good workmanship and that's what I get from your mechanics and staff
29 September 2025
Communication and accommodating from start to finish.
28 September 2025
Excellent customer service from Abbie Cross
28 September 2025
Again Reggie was great.
27 September 2025
Really happy with BMW's service, super friendly staff, great communication, and loved getting updates on the progress. Made the whole experience easy and stress-free.
27 September 2025
Always polite and knowledgeable Amy was kept me up to date all the way such a great person to talk to very reassuring
26 September 2025
Took steps of all my enquiries and was very knowledgeable on products
26 September 2025
Very satisfied as the technician gave a clear explanation of the diagnostics after carrying out the health check
25 September 2025
Very happy
25 September 2025
Helpful - Efficient - Great communication
24 September 2025
Very kind, very straightforward. Dropped my car off for a full service, picked up a courtesy car, once the service was done. Picked up the cars and everything was all sweet. The also have hot beverages for all customers.
24 September 2025
Recieied call to advise work to be undertaken
24 September 2025
Quick and efficient service. Polite staff, well mannered and respectful to customers. It was pleasure to be in the Sytner Chigwell.
23 September 2025
done wot i asked
22 September 2025
Everything was a smooth process. Not a single thing was complicated and it was all explained to me. Complete transparency.
21 September 2025
No issues good up dates
21 September 2025
Outstanding service
21 September 2025
Very good customer service and care
21 September 2025
I can't fault the help the understanding and the general love and care they give
19 September 2025
Always a very professional service. Front desk always on point.
19 September 2025
perfect in all that they did and helpful
19 September 2025
They advised me what need to be done and the job was done accordingly
18 September 2025
Very satisfied, as the job was completed successfully. Having just purchased the vehicle, I felt well supported and the process was managed effectively by Craig.
18 September 2025
Great service but 2 new tyres cost me a fortune
17 September 2025
Always kept informed of any problems spotted during the service
16 September 2025
delay in receiving car back, but Kevin was very good an informative and kept me reassured and did his best in facilitating the service to a high standard
16 September 2025
I'm dissatisfied because my repairs were not completed properly. I am still experiencing the same problems after collecting my car, which is very frustrating given the cost and the expectation of BMW's service standards.
16 September 2025
Not happy with the service. It was a long wait even though vehicle was ready I wasn't informed until I went and enquired a few times. Not vaccumed even though we were promised for free wash. Wash was also not great. Unhappy customer.
16 September 2025
Great service. Fixed issue. Great refreshments. Respectful team.
15 September 2025
As above
15 September 2025
Very professional
15 September 2025
I cannot fought the service in anyway it is just perfect
15 September 2025
Looked after me from start to finish
15 September 2025
Very happy helped me choose the correct service needed.
15 September 2025
Very good
14 September 2025
The whole process was great from the booking to drop and collection
14 September 2025
explained the issues that would be covered by the service.
14 September 2025
I believe everything was done that was required so no complaints on that score, but I was offered a complimentary valet and although it was evident something had been done, the body still had bits stuck to it and there was leaves under the one seat.
11 September 2025
It was average as not happy with the response of service team that they can't remove a red sign. Also they spent 1 hour more to fix wires which were fitted by BMW Chigwell itself when they were cut by a mouse. I paid over £550 to fix it earlier
11 September 2025
Only use Sytner Chigwell due to great customer service have been offered closer dealership as now moved further away but prefer Chigwell
11 September 2025
professional i will always come back
11 September 2025
The service at Sytner is always competent, responsive and friendly.
10 September 2025
Because every time when they check my car if they see something else apart of what they need to do they inform me straight away
10 September 2025
Good price
10 September 2025
Same answer as before.
10 September 2025
See above. Everyone pleasant
10 September 2025
Good communication
FIND Sytner Chigwell BMW
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 020 8418 7600
Chigwell, Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:07:00 - 19:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 020 8418 7600
Chigwell, Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 020 8418 7600
Chigwell, Ilford, Romford, Harlow and Loughton
03 December 2025
The whole process was a fantastic success and experience. I was greeted very friendly every time I was there, the handover was so good and professional and I couldn't recommend BMW Chigwell more.