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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
417 ratings and 153 comments received in the last 90 days.
10 July 2022
Very good dealer
21 June 2022
My sales rep was polite, friendly and knowledgeable, at no point did I feel rushed or pressured. Also, I like the way the car is presented in a special delivery section of the showroom with a personalised reserved sign.
16 June 2022
Efficient and hassle free. All my questions were answered and the staff were friendly and knowledgeable
13 June 2022
Martin Roberts was very thorough with everything.
07 June 2022
The experience was positive with pre purchase formalities and paperwork including the timely delivery basis my request.
27 May 2022
The car is amazing and customer service incredible
26 May 2022
No problems, good communication.
26 May 2022
I love my new car BMW Series 8 Grand Coupe, the sales rep and finance team made me get my Dream Car.
26 May 2022
No hastle completer with ease
18 May 2022
Jazzmin, sales rep was fantastic and very helpful at synter Chigwell
16 May 2022
I was kept up to date by Jazzmin
16 May 2022
Once again service
11 May 2022
Purley the service. I was tempted by a cheaper offer but took this one due to the excellent service
11 May 2022
Smooth kept updated
11 May 2022
Love the car
10 May 2022
Sales person (Jazzmin Perry) made My son feel very special when buying the car (it was a reward for good GCSE's)
06 May 2022
Smart, professional, efficient
18 July 2022
The customer service I received from not only Chris who was handling my car but the on site mechanics was outstanding, I will definitely returning!!
18 July 2022
Enquiry & service booking as dealt with in a friendly, professional and efficient manner
18 July 2022
Keep you updated with progress on your vehicle, also sending a short video whilst on the hoist.
18 July 2022
Very comfortable waiting area with refreshments available , updates sent on vehicle inspection .
18 July 2022
I was kept informed about what needed to be done to my car and how much it was going to cost
16 July 2022
Every person who is concerned with attending to my car and requirements treats me with utmost consideration.
16 July 2022
Te service was completed to standard, I was informed all the way about wat service and its importance and was made to feel I ad a say in participating in selection of service my vehicle required
16 July 2022
Quick efficient service with a smile oh and a clean car!
16 July 2022
Wasim is a great credit to your dealership made me experience and journey effortless. True asset to the brand!
15 July 2022
Polite Respectful Prompt Clean premises
14 July 2022
Work done quickly, good information feedback
13 July 2022
Information was conveyed promptly and questions addressed
12 July 2022
Quick and efficient
11 July 2022
efficient. quick and friendly service
11 July 2022
Everyone was friendly and very helpful.
11 July 2022
I am using this service 4 years,allways i am getting great service.
10 July 2022
No issues
10 July 2022
Excellent service
10 July 2022
Kevin was outstanding. He really worked well with me to come to a good deal for the repairs on my car.
08 July 2022
The staff in all departments always very friendly and helpful.
07 July 2022
Faultless service, I really can't complain.
07 July 2022
Friendly staff
07 July 2022
Good service
07 July 2022
Satisfied with job and comfort level of my car
05 July 2022
They attended me well and explained everything.
05 July 2022
Easy booking process and up to date information given on my phone as service took place
04 July 2022
As a customer i feel very valued
03 July 2022
Fast turnaround on my car. My car was ready in 24hours
03 July 2022
Very
02 July 2022
Just a great experience
02 July 2022
Very professional and helpful
02 July 2022
FROM RECEPTION CONTACT AND ONWARDS THEY ALL HAVE BEEN ON THERE GAME
01 July 2022
Completed within the working day.
01 July 2022
once again Wasim was excellent in getting the work done on the car very polite and always kept me informed
01 July 2022
Completed the work on time
30 June 2022
Professional and friendly staff, excellent service
30 June 2022
Good experience
30 June 2022
They washed my car which was nice
30 June 2022
Turned vehicle around very quickly & kept me informed
29 June 2022
Have always had a polite & helpful service from Sytner, Chigwell from the service team.
28 June 2022
I received the service I required
27 June 2022
Very efficient, kept me informed.
27 June 2022
Polite customer service reps. The work was carried out by the stated time Car was clean on collection
27 June 2022
Craig was particularly helpful and combined with the service team who managed to source 4 new tyres which were particularly difficult to find I was very happy.
27 June 2022
Service was to the point
27 June 2022
The technician Jack Stephen gave a very thorough and easy to follow guide to the Mot. He was very patient
27 June 2022
Very friendly and polite staff
27 June 2022
Service was excellent
26 June 2022
Always a pleasure to take my car here.
26 June 2022
I really appreciated the video feedback of the actions taken and the door to door service that they provided.
26 June 2022
Excellent service
24 June 2022
Great service and experience
23 June 2022
The car is performing very well and it's great to know that it's all in good shape as we plan to have a driving holiday this year
21 June 2022
Everything went to plan
21 June 2022
staff very efficient and courteous
20 June 2022
I always chose this branch rather than a closer one to me as we always relieve a better service.
20 June 2022
good service
19 June 2022
Excellent service. Knowledgeable and friendly staff. Helpful.
19 June 2022
Very helpful
19 June 2022
I needed the fault dealt with quickly as I needed my car as I had really busy week, they managed to fit me in and carry out the work that was needed.
19 June 2022
My MOT was carried out in the timescale advised including a complimentary wash and a video report from the technician, plus the showroom is a great place to wait.
18 June 2022
found the issue in a timely manner
18 June 2022
Everything went smoothly
18 June 2022
Always professional
18 June 2022
Easy to deal with.
17 June 2022
Plenty of contact with pleasant staff.
16 June 2022
Excellent service
14 June 2022
Quick, painless and efficient 90 minute service.
13 June 2022
Great service.
13 June 2022
My car was service within a couple of hours and I was satisfied with the service.
12 June 2022
Excellent customer service and fast efficient service.
10 June 2022
Detected and repaired / rectified fault efficiently
10 June 2022
Knowledgeable staff
09 June 2022
Excellent service
08 June 2022
Had an issue with my tire, fixed in such quick time and done with a lot of courtesy
05 June 2022
Quick and met my needs. Car was ready in effective timing. Friendly staff.
05 June 2022
Very professional. Always thinking of the customer.
03 June 2022
I was very well looked after by Craig. My car was booked in for an MOT but he managed to arrange for a full service to be fitted in to save me having to return on another day. He also gave me good advice about the tyres.
03 June 2022
Reggie Witham has always gone out his way to help my family with our BMW's and I couldn't recommend anyone better than him.
02 June 2022
Very satisfied, good customer service especially from Craig
31 May 2022
Very easy to book and work carried out to a high Standard.
30 May 2022
I am pleased to say that the service provided in Chigwell was very good.
30 May 2022
Dealt with my additional requirements without fault.
30 May 2022
Excellent help, advice and efficiency
30 May 2022
They went above and beyond to help me
30 May 2022
The service was very quickly and professionally done and the car was vacuumed and washed as well.
30 May 2022
Tony Treanor was very polite and helpful and explained everything for my service & mot
30 May 2022
The service I received at the Chigwell branch has always been dealt with professionally and the staff are also friendly and courteous.
26 May 2022
The Car was completed timeously and cleaned inside and out and the price was less than original quote.
25 May 2022
Friendly staff and very imformative.
25 May 2022
Treated like family.
24 May 2022
Friendly staff and great facilities.
23 May 2022
Very satisfied and felt like it was a nice environment to wait in and provided complimentary teas. I felt at ease as I could work whilst waiting for my car service to be done.
23 May 2022
Kevin Lewis was very helpful and informative.
23 May 2022
I was able to get a booking at short notice. I feel valued.
22 May 2022
Front desk was helpful, also Darren and mainly Richard who made my experience better.
22 May 2022
Completed on time washed and vac everything explained
22 May 2022
Quick with good and times worked great for us
21 May 2022
I've been using Sytner Chigwell for over 10 years and very satisfied with their service.
20 May 2022
My battery was low and the team happily jet me leave my car with them overnight to ensure it got a full charge.
20 May 2022
Kept me updated.
20 May 2022
The Gentleman name Kevin he is well knowledge about vehicle and explain clearly
19 May 2022
Everything was as l expected and was dealt with efficiently
17 May 2022
I would say, very polite and positive people at Sytner Chigwell. The service is done exceptionally good.
16 May 2022
Provides updates on the repair/service during the day.
15 May 2022
Very satisfied
14 May 2022
The customer serviced that I received when my car had a fault was exceptional, the availability for booking my car was amazing and the communication was on point. Thank you to Kevin for the professionalism that I received.
14 May 2022
Polite reception when you arrive Your told who will be doing the service . In my case it was Kevin Lewis. I was extremely grateful that he rang me a short while after I left to inform me I had booked a extra service that wasn't due now. Very helpful
13 May 2022
Was able to find the problem in the car and fiz it while working with my warranty expiration date. Kept me updated with the work and when the car was able to be picked up.
13 May 2022
Work carried out while i waited. Efficient and polite service. No probs!
13 May 2022
Punctual and courteous.
11 May 2022
Professional and personable staff. Responsive customer service.
10 May 2022
I can't remember the name of the guy that looked after me but he was excellent.
09 May 2022
Great Team effort From Reggie, Macy, Brad and the rest of the Service Team at Sytner
08 May 2022
Car cleaned nicely inside and outside. Courtesy car provided free of charge.
07 May 2022
Smooth process!
07 May 2022
Excellent service
06 May 2022
Great service from the moment I arrived to the time I left. Then a follow up call afterwards. Also my car was given in a good clean condition.
05 May 2022
Wasim at BMW took care of everything from strat to finish. I just have to book my car in and he takes care of the rest!
05 May 2022
Always a pleasure to deal with.
02 May 2022
Easy booking through app and they kept their word with the 90 minutes wait
02 May 2022
It was easy & straight forward
02 May 2022
From strat to finish you could not fault the team
01 May 2022
Professional and friendly front desk and service throughout
30 April 2022
The problem I came in for was resolved quickly and efficiently
30 April 2022
I live in North London but travel to Chigwel BMW to everything done. The service provided is remarkable.
30 April 2022
Mark made sure my 4 series was serviced quickly and kept me up to date with regular updated over the phone. I recently had a query about the headlight for my 4 series which Mark dealt with very efficiently and helped me to find the answer to my query
30 April 2022
They were very polite and professional. I had a slight mark on my mirror that accured why they were replacing it but they removed the mark without any hassle. They didn't make you feel as if it was there before the vehicle arrived.
30 April 2022
The service manager that dealt with me was fantastic. Followed up on issues and resolved them very quickly..
29 April 2022
Went smoothly without any problems. Kevin was very helpful and arranged for my car to be repaired quickly.
28 April 2022
Good customer service and facilities.
28 April 2022
From the booking right up to my keys being handed back was perfect. No problem or question asked was an issue
27 April 2022
Highly appreciated the services of Craig McDonald, polite, patient for listening and follow-up what the customer needs and responsive! Regards, Kevin Chun
26 April 2022
The car was booked in for the following day after I called about the issue with a leak on my sunroof , I was kept posted by calls on what was happening with the car through the day , staff were friendly and helpful
26 April 2022
Excellent customer facilities (waiting area)
12 July 2022
The process was very smooth, and very easy to navigate.