OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
342 ratings and 228 comments received in the last 90 days.
02 June 2026
Haymish was very helpful and he answered every question I had without me having to ask. The whole process was smooth.When picking up my car he gave me a full tutorial and even said if I have any questions I call call up BMW and he will help me out.
02 June 2026
Perfect from start to finish, Daisie and Owen couldn't help us enough!
02 June 2026
Tayyab was very good and spent alot of time with us, his customer service was exeptional
02 June 2026
Waited patiently but you kept me in formed of the process. Until arrival
02 June 2026
Because they looked after me very well.
01 June 2026
From the moment we arrived, Fisnik greeted us with in a very professional and friendly manner. Fisnik was extremely knowledgable about the different models we were interested in and nothing was too much trouble in arranging different test drives.
31 May 2026
Sytner Chigwell have gone above and beyond in securing the G81 for me. They offered me a great deal, and specced the car exactly how I'd want it. Daisie and Hayder have been phenomenal in their service.
30 May 2026
I had a great experience purchasing my new car.sytner Chigwell New car sales manager Hayder Zulfiqar and was very helpful, professional, and made the whole process smooth and easy. Excellent customer service from start to finish. Highly recommended!
29 May 2026
The sales executive at Sytner Chigwell that I dealt with from initial enquiry was Tayyab Alyas. He answered all my questions and more. He explained the complexity of the car and further more he ensured I understood. Excellent salesman.
28 May 2026
Tayyab was brilliant start to finish. He explained everything clearly and was very helpful. It was a easy process throughout.
28 May 2026
Very quick and professional
27 May 2026
Was given great customer service
27 May 2026
Superb customer service and product knowledge. Tayyub is a credit to Sytner and BMW and I will be going back to him for my upgrade to a SUV in a few years time.
27 May 2026
BMW - Write off BMW IX, But I will Tayyab, Nick and Hayder BMW iX1.
24 May 2026
Excellent customer service and updates
21 May 2026
Communication. Car. Customer service. Spot on
18 May 2026
Very satisfied with the new car
17 May 2026
Friendly and helpful staff, answered all my questions and did not pressure me into buying a car. Gave me time to consider the purchase with excellent information. At no time did we feel pressurised into making a purchase.
16 May 2026
Absolutely amazing , smooth , efficient and professional
16 May 2026
Amaan was professional and easy to communicate with throughout the whole process of purchasing the vehicle. I was only disappointed with BMW as they couldn't fullfill the promised date of delivering in April. I understand Amaan was not to blame.
15 May 2026
Extremely satisfied. Amaan Hussain made the whole process of purchasing and collecting my new BMW M2 smooth, stress free and enjoyable. Excellent communication and customer service throughout. I even recommend him to a friend who also brought a car.
14 May 2026
Handover was very thorough
13 May 2026
I received a call from Haymish within a few hours of my message to bmw showing my interest in purchasing a new BMW.we immediately arranged an appointment to visit the showroom, agreed to test-drive a 120 M sport. we were happy with the performance
06 May 2026
Love the car, was relatively smooth process overall, very happy with it. Only thing I would suggest is to be a bit more communicative with customers - I never received a full final quotation with car spec and had to email what I expected to confirm.
03 May 2026
Everything went smoothly
02 May 2026
Exceptional customer service. Asif and Hayder are very professional, kind and honest. Extremely informative and did their best for us to get all the packs we wanted. They worked hard for us to get a great deal!
30 April 2026
Love customer service they explain very well H versani was very humble kind excellent service
29 April 2026
Amaan Hussain, Sales Executive, was absolutely amazing in helping me purchase my BMW 1 Series M Sport - I absolutely love my car! Amaan responded promptly to all of my emails and guided me through the entire process from start to finish. A big ThankS
29 April 2026
Staff was super helpful and the turn around was very fast to get my new car
28 April 2026
Very good service provided
25 April 2026
The guy was kind and helpful throughout
21 April 2026
Nick initially placed the order for me and was very helpful. Haymish dealt with the handover and was exceptional, he took the time out to explain things thoroughly. He was efficient with paperwork and enabled me to take pics of the car with a bow.
21 April 2026
very smooth process
17 April 2026
Lily ensured that the car was ready when we arrived, and that the paperwork I had to sign was super straight forward. She explained everything, and even asked questions about our children! Super professional and slick.
15 April 2026
Brilliant team, especially Lily and Martin.
07 April 2026
Very happy
05 April 2026
I had Tayyab who explained all the fine details and answer any questions that I had and went the extra mile to have my car delivered the very next day. Super satisfied.
04 April 2026
Tayyab was fantastic from start to finish. He made the whole process incredibly smooth and easy and was happy to go the extra mile.
03 April 2026
Tayyab was outstanding in the help he provided us in getting two new cars. He understood the brief immediately, listened carefully to what we were looking for and delivered. He was personable and made the process enjoyable and straight forward.
03 April 2026
I have bought from them before and was looked after and kept up to date throughout.
03 April 2026
Tayyab was outstanding in the help he provided us in getting two new cars. He understood the brief immediately, listened carefully to what we were looking for and delivered. He was personable and made the process enjoyable and straight forward.
02 April 2026
Lily, Edgar and Hayder were extremely helpful. Really appreciate all of their help
01 April 2026
Polite, responsive and helpful.
31 March 2026
It was fantastic experience buying my BMW from Sytner Chigwell! ,The entire process was smooth and professional. A huge thank you to Dasie, who was incredibly helpful throughout-she made everything easy to understand and the whole process a pleasure.
31 March 2026
Lily Wingrove oversee the whole sale for our new car she was simply amazing. She listened to all our needs and matched it perfectly, would also like to say that Ed and Nick were amazing too but Lily really had the most wonderful customer service.
29 March 2026
Very satisfied. Was kept updated with progress of vehicle
28 March 2026
The experience at Sytner in Loughton was next level and the saying that you get what you pay for could not be more true. The moment I walked through the doors to when I drove out, the service by Lily Wingrove and the sales team was truly exceptional
27 March 2026
Good customer service.
26 March 2026
Very easy and helpful process
26 March 2026
Service was excellent
25 March 2026
I am very much satisfied with my experience at BMW Chigwell. During the purchase of my vehicle I felt a warm welcome from Haymish and helped me right away in choosing my dream car.
24 March 2026
Tayyab was excellent throughout the process ensuring I was kept up to date
24 March 2026
Knowledgeable sales agent. Courteous and respectful was an absolute delight to deal with
24 March 2026
Kept me up to date with information regarding the car
24 March 2026
Great Customer service at Sytner chigwell branch by Tayyab Alias
16 March 2026
very smooth, organised, friendly and efficient
16 March 2026
Haymish talked us through everything
13 March 2026
Everything was dealt with in a professional and friendly manner
13 March 2026
Very satisfied. Haymish was very helpful.
06 June 2026
I had a recall for airbag replacement. The service overall from start to finish was very satisfactory and refreshing. The receptionist and the service engineer were courteous and most importantly the work was done with a complimentary car wash ??
06 June 2026
Excellent communication from the service manager
06 June 2026
I missed a call and could not call back. Automated telephone system kept transferring me to reception or my contact only to have to leave msgs for a call bavk even on what's app option. I cslled over 2 days several times left msgs no call
05 June 2026
I was welcomed professionally, and the man looking after the serv8ce and MOT was extremly helpful and answered any questions i had.
04 June 2026
Happy with the customer service, presentation and repair
04 June 2026
Good communication and customer service
04 June 2026
Very professional and smooth service nothing to complain about
04 June 2026
Chigwell BMW has always been a good place no delays and they get the car in and out within the timeframe they give you when you drop it off never had an issue always been a pleasure going there.
03 June 2026
Fantastic
03 June 2026
Professional, friendly and flexible.
03 June 2026
I was not kept updated on the progress of the service. I tried to call and use WhatsApp with no answer. I then proceeded to to collect blindly at 5:30pm but the car was still not ready until after 18:00. I received the car check video at 18:00
03 June 2026
Excellent communication and service
03 June 2026
The Sytner Chigwell dealership is always welcoming, helpful and supportive.
02 June 2026
Very efficient service
01 June 2026
Friendly, efficient service, as always
31 May 2026
I would give 0 stars if I could I'm just baffled of the level service that was given to me . I really trusted the company but no more . No more of my business or any one I know will be coming here .
31 May 2026
My experience at the showroom is always amazing. The staff are always so helpful, courteous and knowledgeable The engineers are always thorough and professional
31 May 2026
The new AI system is so bad I won't be using you again. This includes buying a car
31 May 2026
It was very good experience
30 May 2026
Good work
29 May 2026
Professional people end tem
29 May 2026
Abbie was amazing and very helpful Always gives the best service at Chigwell Thank you
29 May 2026
Time could be quicker, but no complaints.
29 May 2026
Excellent service as usual - see below.
28 May 2026
There a charge now for courtesy car at my Chigwell garage/showroom
28 May 2026
Very professional Video was great on the health check
28 May 2026
The process of arranging the check was frustrating and I am disappointed that BMW have chosen to move away from being able to speak with people to arrange an appointment. Once I arrived at the centre the service offered was excellent
28 May 2026
Jandra was really helpful! Great experience
28 May 2026
My car had a major service with an additional vehicle check at an additional cost. 7 days later I am driving on the motorway & the undertray comes away. I assumed a check of the fixings and integrity of this would have been checked during the service
28 May 2026
You did exactly what I expected you to do.
28 May 2026
Iam very satisfied and highly recommend.
27 May 2026
Communication was great from Abbie
27 May 2026
Very professional experience
27 May 2026
This garage is the best to get a car or get your BMW serviced. Kevin is a very knowledged person and knows the best for your car.
27 May 2026
Professional and reliable service
27 May 2026
Smooth from Paul Trotter and his team
25 May 2026
My appointment was scheduled for 8am for my car's MOT. I was welcomed at reception and the car was booked in. I had a waiting appointment. After a couple of hours, I was contacted by phone and a very polite young lady dealt with my bill. Perfect.
25 May 2026
Very helpful and professional.
24 May 2026
Efficient, professionally completed by staff thoroughly confident in their work.
24 May 2026
Great to have a pre-inspection confirming the car condition. You only did what the car said was needed. Unfornuately you didn't fully shut the bonnet on completion of the oil change.
23 May 2026
FOH was lovely got a call right after dropping off the car with was needs to be done got a video health check of vehicle Car was ready for pickup sameday picked up the car after work cant compain
23 May 2026
Excellent service
21 May 2026
Work done ok
21 May 2026
The job was done
21 May 2026
Kevin, got the car serviced earlier than expected and arranged for the wheel alignment following a previous service item.
20 May 2026
Great customer service from receptionist to service manager. I have bee servicing my car here for years.
20 May 2026
The choice of complimentary drinks was a nice touch!
20 May 2026
Very efficient
20 May 2026
Kept Well informed
20 May 2026
Excellent job
20 May 2026
The inside of the convertible roof has split away and your service people didn't say a word which only confirms they are not doing their job
20 May 2026
Well a bit disappointed as they ask me 3 times would i like the car washed 3 times i said no thankyou but after haveing the keys returnd they tell me its been washed??? Plus the car was driven up the curb on on wheel. Luckly no wheel damage. MOT GOOD
20 May 2026
Great service from all the employees
20 May 2026
All done properly
20 May 2026
All run smoothly
20 May 2026
Poor experience overall. I had to repeatedly chase for clarification regarding incorrect mileage/service records showing
20 May 2026
The video of my service and explanations. I feel confident that my car is up to speed
20 May 2026
Service centre just ripped me off.i have done the work the very next day my dashboard appeared the same issues. Now he is saying something different. Totally unacceptable and disappointing.so stressful
20 May 2026
Things went smoothly
20 May 2026
Good service advisor, Craig
20 May 2026
Good communication and professional service from Craig.
19 May 2026
Great service as always
15 May 2026
Easy to book Pleasant and helpful staff Work completed swiftly and well Price good and within estimate
11 May 2026
Always good service and car was returned at the time promised.
11 May 2026
Excellent service from Amy.
11 May 2026
Very professional and competitive pricing when pushed
11 May 2026
Couldn't get hold of the service department as I didn't know when my car would be ready I had to ring the sales team to put me through (after 5 failed call attempts. Car wasn't cleaned after requesting this.
07 May 2026
Wassim was extremely helpful and helped get the issues with my car sorted quickly.
06 May 2026
Quick and efficient
05 May 2026
Excellent service again from BMW Chigwell
04 May 2026
I expected to get a video for the health check and I never received this. I asked the advisor and still didn't get it.
02 May 2026
Had a recall for steering wheel air bag. Booking the car in was easy. When finished later that day,they contacted me to saythe car was ready. Considering my car is 20 years old,they still cleaned it.( I am 2nd owner 15 years) Absolutely 100% service.
02 May 2026
Everything was dealt with quickly and efficiently. They had no problem with my collecting the car a little late.
01 May 2026
Everything was done as asked and they managed to do whilst I waitied
30 April 2026
Quick service and nice wash ????
30 April 2026
Efficient service
30 April 2026
Really professional and efficient service.
30 April 2026
Was happy with the service but was a bit disappointed but they couldn't find the fault with the problem I have with the knocking coming from the engine
30 April 2026
Reggie was very professional and kept us up to date with what was happening, along with the time it would take for the repairs.
30 April 2026
Professional approach - indicated possible future issues - well cleaned after service
30 April 2026
I had a fantastic experience this time round at BMW, all thanks to my service adviser Reggie. He was professional and straight up from the beginning. His attitude towards myself was exceptional and I highly praise his work and communication.
29 April 2026
Fast and clean service
27 April 2026
From the ease of booking via the app. To the great service provided by Craig, I left feeling very very happy.
27 April 2026
Because it was very good.
26 April 2026
It went it with an issue with the onboard computer saying there is an issue with the tyres and brakes. I have obviously had it checked with the tyre shop who fitted it and they said to take it to a main dealer. Drove out and the same warning light c
26 April 2026
I was very satisfied with the efforts made by Reggie to source the starter motor, required by the recall. I am dissatisfied, that it took from 05NOV25 until 21APR26 to replace the faulty unit and the amount of chasing I had to do.
25 April 2026
The technician did not reset the service computer so it's still saying I need a brake fluid change
25 April 2026
The service desk was helpful and kept me in the loop
24 April 2026
Thank you to Reggie and the team - I came in for one issue and they sorted 2 others. I have given 5 stars for this reason, however, please answer the calls as it is difficult to get updates
24 April 2026
Really friendly and nice engineer at BMW Sytner Chigwell. My car was looked after by Craig and he was so helpful and reassuring on the condition of my car. Thanks to the lovely reception staff too.
24 April 2026
Very good service
23 April 2026
Easy to book and dealt with the car very efficiently.
22 April 2026
As usual, Sytner Chigwell give a high standard of service. Thanks Reggie.
22 April 2026
Extremely easy quick and hassle free Abbie was brilliant, made me aware of everything when collecting my car and was constantly in touch throughout explain and allowed me even to pick up my car a day late at my convenience. Thank you Abbie!!
21 April 2026
I was looked after by Craig in the Service Team- excellent professional. He was competent and discharged his duties diligently. He deserves a raise, he called back and gave me updates and most importantly he saved me money! He deserves pay increase.
20 April 2026
Turned up unexpected and saw me stright awayband replaced tyre with the hout
20 April 2026
The staff were pleasant and very helpful. In particular, Sophie on the front desk, who went above and beyond, including help on queries outside the service, and Craig who was very helpful, explained things well and kept us up to date on the service
20 April 2026
I am very disappointed with your services and it is not the first time. You changed my ad blue tank and you would not clean where the cap is placed. The whole part was dirty with add blue. Then my sunglasses and their case that are in the glove compa
19 April 2026
My instructions wete not passed on
18 April 2026
Wasim was really helpful. Service was great as always.
17 April 2026
Very good reliable service provided.
16 April 2026
The service was really good. I did not have to wait too long. Abbey gave me all the answers when I needed. She was very supportive, excellent Customer Service skills.
15 April 2026
The staff are professional, caring, and knowledgeable.
15 April 2026
Overall, I am extremely satisfied with my Centre during the service experience. The entire process was smooth and efficient. The team was professional, friendly, and kept me well informed throughout. A special thanks to Abbi.
15 April 2026
MOT completed earlier than scheduled Everything was explained clearly All the team are polite and professional as you would expect
15 April 2026
Friendly staff
15 April 2026
Great customer service from both Technician and Amy
15 April 2026
Everyone was very polite and they did exactly what they said.
15 April 2026
ross butler looked after my car and he is fantastic
14 April 2026
Craig was very efficient and understanding.
13 April 2026
Efficiency and time
12 April 2026
I was happy with the professional service I received.
09 April 2026
Really pleased with the customer service provided by hussein in workshop, Jo at reception and Jandra. Kind regards, Stefan Naidu
09 April 2026
I arrived early but was the last to leave at 2pm, while others served after me left first. No updates despite asking. Staff were unprofessional, no apology, and my car wasn't where I was told. I felt unfairly treated after requesting a promised disco
08 April 2026
Amy was very polite, friendly and helpful. she kept us advised of all stages of the work on our car.
08 April 2026
Great customer experience from everyone, really happy with service
08 April 2026
Professional and helpful.
08 April 2026
according to the quick service and response
04 April 2026
Courteous and helpful staff
04 April 2026
Abbey was very helpful especially in relation to the recall on my vehicle. I've always had very good experiences at Sytner Chigwell - this is my second car being brought here for servicing.
04 April 2026
My experience has been one of great satisfaction. Craig McDonald has been a true gentleman on this occasion and the last. He is a asset to the company. Always polite of good character,and most helpful. I thank you Craig.
02 April 2026
Super friendly and helpful staff, in particular Reggie.
01 April 2026
Very good customer service, also receive a little video at the end which checks out your car very helpful
01 April 2026
The team was exceptional and friendly. Craig was brilliant with sorting out my issue and for organising a temporary vehicle for me whilst a specialist saw to my vehicle issue.
31 March 2026
Lease car had its first MOT and i also requested new wiper blade set. yes you changed the front ones, but not the rear.
31 March 2026
Mark is excellent, efficient and friendly.
31 March 2026
Was well looked after at the dealership as usual. Had a coffee and relaxed while my car was in for MOT. Friendly staff, work carried out quicker than expected and satisfactory.
31 March 2026
The centre was nice, clean but quite busy, staff were friendly especially front desk
30 March 2026
Unable to speak to anyone when trying to book this service
30 March 2026
Just perfect
30 March 2026
Quick and efficient. I like the video report
29 March 2026
All work was done as requested, asked for all doors lock and hinges for spray this was missed.
28 March 2026
I have used this centre so many times for the MOT,Service or if any other work needed and staff were there to help with it and everyone is friendly and helpful. This Monday I went for recall on my 3 series and they sort it out quickly within 2 hours.
26 March 2026
BMW has always valued existing customers. By recognising customer n treat customer with respect show BMW cares. Service department has delivered goods n professional services. Ricky's performance was impeccable.
26 March 2026
Great Customer service
25 March 2026
The whole service was perfect, My service advisor Abbie Cross was very helpful, friendly and professional.
24 March 2026
Everything was tip top
24 March 2026
Service carried out as expected
24 March 2026
Good friendly efficient. Very helpful.
24 March 2026
Craig was very good happy with what was done to the car, unfortunately we never booked a waiting appointment, so we waited five hours in the lobby, that's fine. We will book a time in the near future.
23 March 2026
Customer service and updates were excellent
23 March 2026
Excellent customer service
23 March 2026
Good staff and technicians. Very professional and efficient.
23 March 2026
Excellent service from start to finish. The team was professional, friendly, and kept me informed throughout. My car was ready on time and running perfectly-highly recommend this BMW service centre!
22 March 2026
I was kept informed of progress updates and options all along process - all information was clear so there were no surprises on collection.
21 March 2026
The very low mileage (600 miles) since last annual service was reflected in the current service requirements.
21 March 2026
Very good customer service
21 March 2026
quicly booked my car in for breal fluid service due and also did MOT
21 March 2026
Craig top man
17 March 2026
I was kept informed throughout
17 March 2026
Staff were accommodating and got my service done in the specified time
17 March 2026
Because Reggie helped me out alot when I had issues with my car.
17 March 2026
Kevin was very professional and helpful in getting the works scheduled and competed on time. He was quick to update me on any additional works.
16 March 2026
The whole process was smooth, professional, and completely stress-free
16 March 2026
Friendly and professional staff. The service was completed on time and everything was clearly explained. Overall a smooth and positive experience.
15 March 2026
Amazing customer service gave my car for its service, MOT and recall and got it back the same day.
15 March 2026
I am satisfied but I asked to fix the seal on my car doors and it did not happened. Looks like I have to take my car somewhere else for this to fix it.
15 March 2026
First class from start to collection Brand Manager Jess Story first class so helpfulll as was Salesman Massimo Singh also first class class and vey helpfull in every way best Mini dealership we have used .
14 March 2026
Quick, efficient and all delivered with a smile
14 March 2026
Abbie Cross was extremely helpful and accommodating
14 March 2026
Good
14 March 2026
Professional
13 March 2026
Excellent service
13 March 2026
Good customer service
12 March 2026
Really happy great service everything was explained and the car repaired promptly
12 March 2026
Amazing derive and loved the experience bmw Chigwell gave me
12 March 2026
you haven't seen my car in months!!!
12 March 2026
Abigail was great, she kept me up to date on the progress.
FIND Sytner Chigwell BMW
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 020 8418 7600
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 020 8418 7600
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
Address
- Langston Road, Loughton, Essex, IG10 3UE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 020 8418 7600
Chigwell as well as surrounding areas including Ilford, Romford, Harlow and Loughton
03 June 2026
Tayyab made sure Everything went as smooth as silk professional and he was very helpful couldn't have been more happy to have Tayyab dealing with our new X3.