OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
372 ratings and 128 comments received in the last 90 days.
29 December 2021
Worldwide delays in our car arriving staff were honest and kept communication about the situation open all the time!
23 December 2021
Very good
12 December 2021
Again Wesley made sure that nothing was too short of a request. I made some changes that he made for me before production which I appreciated. He gave regular updates in intervals which helped me plan ahead. Honestly Wesley made everything easier.
08 December 2021
The young lady that delt with me was so helpful.
07 December 2021
There were a few hiccups with delays (totally out of anyone's control) but Jazzmin kept me updated and was super helpful and friendly the entire way. She's absolutely lovely to speak to
30 November 2021
Great overall customer service !
29 November 2021
Hayder Zulfiqar made the process very straightforward and easy. He was very efficient & a very good salesman !!
27 November 2021
BMW were extremely welcoming and friendly.
23 November 2021
Great service at Loughton branch - very professional and took their time to answer all questions.
03 January 2022
Always professional and never seem to disappoint
03 January 2022
Again staff very efficient
02 January 2022
Friendly staff and a very relaxed environment.
02 January 2022
BMW staff provide a commendable service Always keep to time lines
31 December 2021
Very satisfied, Wasim at Sytner Chigwell was very helpful and kept me fully informed of what was being done to my car.
30 December 2021
Always welcoming and a relaxed atmosphere. The servicing guys are always so charming and helpful.
28 December 2021
Efficient. Kept me updated
28 December 2021
I have no complaints yet
28 December 2021
Staff were helpful, very knowledgeable and prompt service.
27 December 2021
Couldn't have ask for more. Prompt response via text and email. Given the needed help with completing and signing contract
01 January 2022
Salesman new what I wanted and offered the best solution