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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
668 ratings and 264 comments received in the last 90 days.
17 July 2024
Been perfect & bent over backwards for me in every way & will always come back
17 July 2024
Very efficient and easy service
16 July 2024
The staff was outstanding - showing us all our options and helping me decide which car to select to fit my lifestyle.
16 July 2024
Brilliant service
11 July 2024
From reception to hospitality at the centre everything was good and was the comfortable environment.
09 July 2024
Level of care was exceptional
08 July 2024
Very welcoming and customer friendly, professional and helpful. Talked through all the options and made everything easy to understand. Very impressed
08 July 2024
Really happy with car and deal we got. Felt looked after. Nice quick easy service.
04 July 2024
Good comms during and after sales. Provided updates with delays and delivery date
03 July 2024
Was kept up to date
02 July 2024
Very happy , they delivered the car to me ! Phil made sure to contact me and keep me updated at all times
01 July 2024
Couldn't do enough , very easy
30 June 2024
Very helpful
29 June 2024
Easy, smooth and seamless - greatly handled by Haymish He's also gone out of his way to provide extra support after collection
28 June 2024
I was extremely satisfied with my experience at the BMW Chigwell during the purchase and delivery of my new car. The staff were knowledgeable, helpful. They both answered all my questions I had during the process.
26 June 2024
It was update of an X7 and the experience was excellent
26 June 2024
Good service
25 June 2024
Everyone has been so helpful
20 June 2024
Completely satisfied.
11 June 2024
They explained the purchase and financial deal and the functions of the car very clearly
09 June 2024
Nick was very friendly and helpful. I got the car and all the options I wanted and delivered within a week. Handover was very thorough, something I haven't experienced when purchasing cars from other brands. Overall very happy
06 June 2024
Smooth transition with handing over old car and receiving new car
04 June 2024
Amedeo Messoudi was our sales representative who looked after all our needs
04 June 2024
The whole process was simple and easy, I received 2 calls to inform the status of the vehicle which made me happy that I didn't have to chase them up, the car came exactly when they had said 1-2months with no issues and collecting was easy and quick.
01 June 2024
Arrived when said. Handover was smooth.
30 May 2024
Knowledgeable and attentive salesman
30 May 2024
Great service and did everything they could to help me find my new car
23 May 2024
Nick Horwood the salesman was so helpful and made the choosing and purchase completely hassle free. Upon delivery his knowledge when showing us how the car works was superb; a very satisfying expat!
21 May 2024
Quick and Easy
20 May 2024
The handover was exceptional
19 May 2024
Excellent sales adviser who always kept me up to date
17 May 2024
Very well looked after from start to finish
11 May 2024
The sales associate was very helpful polite and patient, especially pleased the car was delivered months earlier then the estimated date, he gave good advice to my particular needs in choosing a new vehicle and one to suit my requirements.
08 May 2024
It was lovely and easy. No hiccups and everything happened exactly as expected.
08 May 2024
Tony was excellent throughout, from the very first phone call right up until the end when I collected my car - a true asset to your team
04 May 2024
Very happy with the team at Sytner Chigwell - Bilal & Martin.
03 May 2024
I am happy about their services.
03 May 2024
Everything was made so easy
03 May 2024
I was kept up to date at all times with the status of my car and delivery, it took longer than originally expected but worth the wait
03 May 2024
Quick, efficient delivery and explanation
02 May 2024
Best service!!
02 May 2024
Was a very easy and quick process
02 May 2024
We were looked after by Nick Horwood and he was absolutely brilliant. He was highly professional yet friendly and answered all our questions. he was without a doubt a 10/10 and more! Thank you Nick.
01 May 2024
Everyone was helpful from the reception team to Nick. This is my second time dealing with Nick and I will certainly be going back to Nick.
01 May 2024
Phil helped us all along. Nothing was any trouble for him. The paper work was all sorted out for us including the drive away insurance.
30 April 2024
Was happy with the service
21 July 2024
Friendly and efficient
20 July 2024
Friendly service
19 July 2024
Reg was supposed to get back to me on some parts otherwise it was perfect. It wasn't part of the service at hand but he did mention he would do it but didn't. If that wasnt the case it would have been 5 stars
19 July 2024
Well there no much I can say about as I was there in work shop
18 July 2024
The customer service rep was very good.
16 July 2024
Since I bought my BMW X3, I always did my services at BMW Chigwell. During my recent visit, Abhi did everything to make sure my car is safe to drive. All works were carried out quickly. Thanks to Abhi and the professional tean at BMW Chigwell.
16 July 2024
Lovely branch, friendly staff
16 July 2024
I had great time with the reception ladies as well. I'm happy to recommend to others.
16 July 2024
I received the service as expected.
16 July 2024
Very kind and extremely welcoming staff. Great experience!
15 July 2024
Problem solved
15 July 2024
Comfortable premises, efficient booking, efficient and polite staff
15 July 2024
everything was completed within the timescale.
15 July 2024
I give 4 because there's always room for improvement.
15 July 2024
The staff waas very good. Explanations was in detail.
15 July 2024
Abbie Cross at reception was grat and all went well.
14 July 2024
Always get good responses from Sytner
14 July 2024
Professional, helpful, informative.
14 July 2024
Repeating issues sorted under warranty . Rear air spring driver side .
14 July 2024
Very people and friendly
14 July 2024
Very professional
14 July 2024
Given price up front , friendly and attentive service and everything was easy and efficient , good complimentary clean and valet of the car - absolutely no complaints
14 July 2024
Excellent Coustomer service
14 July 2024
Work carried out quickly and efficiently , kept updated . Kevin explains everything . The waiting area is comfortable with refreshment available
14 July 2024
Was a quick and efficient service
14 July 2024
Service done on time
13 July 2024
Excellent
12 July 2024
Efficient and courteous
11 July 2024
Friendly and sorted out the issue with the car.
11 July 2024
Everything required was done in an efficient manner and I was kept updated.
10 July 2024
you are very good
10 July 2024
All pleasant to work with.
10 July 2024
Nice people
10 July 2024
Very good 5 stars
10 July 2024
-
10 July 2024
Amazing
09 July 2024
Everyone was very helpful and kind. Good amount of communication received prior to servicing. Sytner Chigwell will stay on as my preferred servicing provider! Craig did amazing job! Thank you
09 July 2024
I didn't get a final report informing me of what was checked and what passed. 5 stars would have been given if this was received.
09 July 2024
Amazing and cannot recommend any higher. I said I would wait for my vehicle and not only was it ready in less than 2 hours it was washed and cleaned thoroughly.
08 July 2024
I still get my services conducted by BMW because the prices are still competive compared to other garages.
08 July 2024
Satisfied
08 July 2024
All went very well
08 July 2024
Fantastic service from Waseem, kept me updated, tried his best to get the car worked on as soon as possible and great communication overall.
07 July 2024
Abigail Cross is a Star, incredibly helpful and accommodating. Thanks for all your help
07 July 2024
I have not had any problems with my car . Whenever I have called with a query they have been very pro active and helpful.
07 July 2024
Craig is a really nice guy and really Helpful
06 July 2024
Actually what service my car needs the engineer advise me only for that service, never charge me for extra.
06 July 2024
Reggie was brilliant.
06 July 2024
Sorted a courtesy straight away Appreciated how far I worked , ensured there was enough charge on the battery Was happy to give me a quick tour of the car making sure i was comfortable with it
05 July 2024
It was easy to arrange and very informative feedback.
05 July 2024
Mr Wasim was very informative of the process and the outcome was over and above what i expected
05 July 2024
Very efficient and reasonably priced
04 July 2024
Responded very well
04 July 2024
Kept informed, everything done as promised.
04 July 2024
Mark Peel and his team are simply brilliant. I feel well looked after whenever I bring my cars for a service.
03 July 2024
Super customer care and quality service
03 July 2024
Car went in for a few jobs, all completed with no fuss and on time
03 July 2024
Constant contact, very accommodative as I had a few additional requests.
02 July 2024
Excellent service of the highest order from the designated representative.
02 July 2024
Helpful and informative service
01 July 2024
Quick and professional
01 July 2024
Issues sorted out painlessly in a friendly manner
01 July 2024
Thank you
01 July 2024
Servicing Team member Tony Treanor, always a pleasure to deal with & always helpful.
01 July 2024
Great servicr
01 July 2024
Staff were friendly from initial greet at front door, the receptionist and individual assigned to me for the EGR recall.
30 June 2024
Very satisfied. All work requested was carried out on the day.
29 June 2024
Great customer service
27 June 2024
No issues with Mark Peel, my adviser. In fact he was very polite when I was mildly frustrated about one issue. The only other issue I'd raise is that I didn't receive a video of the MOT as there was a technical issue, which was a shame.
26 June 2024
All went very smooth
26 June 2024
Very satisfied on the service I received on my car.
26 June 2024
Pick up and drop off was quick
25 June 2024
Friendly, keeps the customer updated, easy to work with
25 June 2024
Satisfied with service. Annabelle Cross Was very helpful.
25 June 2024
They did exactly what was required
25 June 2024
All work carried out as discussed.
25 June 2024
Quick turnaround, friendly and helpful staff - like the little inspection video too.
25 June 2024
Very pleased with the service
25 June 2024
Tony advises about any car issues, he also took that ladies stress & treated her with kindness & respect especially as she bought her car from yourselves. I wanted her to feel the comfort I get knowing my car is in good hands from a man I can trust.
25 June 2024
Great communication and exemplary service
24 June 2024
Always a 1st class service
24 June 2024
Staff are very nice and friendly. They have hot drinks available for customers for free.
24 June 2024
Good communications
24 June 2024
Have been well looked after by service team. Every task had bee delivered to customer's satisfaction. Customer's recognition is also the essence displayed within service team.Ricky and Tony in service have executed excellent customer service.
23 June 2024
Thanks Craig for his good service. That's the think I havent seen for a long time.
21 June 2024
I like the show room. I was attended to promptly. I was found a car quickly and it was just what I wanted.
20 June 2024
Efficient and straightforward with communication
20 June 2024
Tony Treanor was very helpful and ensured everything was taken care of
20 June 2024
Excellent service. Mark was very helpful
20 June 2024
I had to wait and the car was finished in a good time.
19 June 2024
The service experience was diagnosis to collection was top tier. Tony was brilliant and kept me advised throughout.
18 June 2024
Waaeem was a pleasure to deal with.
18 June 2024
Great friendly accurate service
18 June 2024
Everything was very straightforward, from key drop through to collection. The required work was explained to me in advance, everything was completed as described so there were no surprises, and the car was ready for collection when I needed it.
18 June 2024
Good communication and interaction with Kevin
18 June 2024
The whole experience was effortless and I didn't have any issues.
18 June 2024
Car was washed by there was still Dirty marks.
18 June 2024
I waited for my service and it was comfortable and pleasant wait and it wasn't as long as I had been told.
18 June 2024
Always had too quality treatment.
18 June 2024
Excellent service
18 June 2024
Well trained staff professional staff
17 June 2024
. The service was completed before the given time which made the trip even better. Not that I mind being around all my favourite make of car. Wosim Ahmed saw that I had nothing to worry about from dropping my car off, to collecting it.
17 June 2024
they did the job in a timely manner
17 June 2024
The job was done quickly and neatly!
16 June 2024
Always ready to help and very friendly making you feel at ease
16 June 2024
Very happy with the service provided by Tony. He was very knowledgeable and professional. Also, the reception team were friendly and a pleasure to deal with.
16 June 2024
Thorough mot I felt well looked after by the technician Jack Stephen. The service felt so personal
15 June 2024
The service, although only an MOT, was completed in the required time. I sat in comfort, had a coffee and did my crossword puzzle. The technician who checked me in was polite and attentive to my needs. Job done. Excellent.
14 June 2024
I was in and out of the in 3 hrs.
14 June 2024
Everyone is so friendly and I know them now
13 June 2024
I received exceptional service from Abbie Cross on a number of occasions.
13 June 2024
Reggie was helpful
13 June 2024
Since I bought a BMW I have not got the solutions to the issues BMW X5 has its own design issues for example I asked them for speedo meter I can not see the speed when I set steering according my height and comfort is there any solution.
13 June 2024
Because I get the best service
13 June 2024
ver respectful thorough and polite
13 June 2024
The staff (Amy) I came into contact with at BMW Chigwell dealt with the issues my car had kept me informed of progress. Amy went well beyond what I would have expected for customer care.
13 June 2024
I have never had a issue, everyone is friendly and welcoming.
13 June 2024
Yet again very friendly stuff was able to drop the car off the day before and pick up the day after, but far better with my commitments
13 June 2024
Car serviced and MOT in 2 hours - very efficient
08 June 2024
All good
08 June 2024
I was extremely satisfied with my MPPSK installation at Sytner Chigwell. Tony provided exceptional service, and the check-in process was smooth and efficient. The installation was done promptly and flawlessly, enhancing my car's performance!
08 June 2024
Great service, didn't get the tyres pumped up as requested but everything else was great.
07 June 2024
Quick turnaround of my car
07 June 2024
Confusing bill
05 June 2024
Kept update about the progress of my car and given a courtesy car.
04 June 2024
Looked at the car very quickly. Good communication.
04 June 2024
Bmw called me and chased up with my recall for my EGR
04 June 2024
Really quick and easy. Excellent service
04 June 2024
Efficiency
04 June 2024
Sorted my problem without any questions.
04 June 2024
Very lovely staff great service
03 June 2024
I had do a Road test with one of your technicians he listened to her what he thought the problem was. And diagnosed and rectified the problem.
03 June 2024
Service was awesome. Couldn't have done it any better in all honesty.
03 June 2024
Easy , fast and respect from them
02 June 2024
Efficient, friendly reception. Was able to work in the showroom while waiting for service to be completed - pleasant environment with good facilities and refreshment. Service was completed on time and good service from service agent.
31 May 2024
Excellent service
31 May 2024
The work was completed as specified on the day
30 May 2024
Faultless service and attention
30 May 2024
BMW staffs treated as valued customers. They have identified the issue and completed the task. I am completely happy the work they have carried out
27 May 2024
Every thing on time, polite and professional staff.
27 May 2024
I have received exceptional customer service on every occasion I have had with Sytner Chigwell. I am extremely happy with my experience with this dealership.
27 May 2024
Friendly Reception staff and Service engineers courteous and efficient
27 May 2024
Quick, efficient & friendly
27 May 2024
Very informative technician Asad and thorough checks Good updates and communication from manager craig.
27 May 2024
Happy with the service
27 May 2024
Prompt & friendly service and not much waiting around.
27 May 2024
Great service
26 May 2024
Satnav issue. Looked at under warranty - car returned by lunchtime.
26 May 2024
Great customer service from the young lady that dealt with me. Unfortunately I forget her name.
26 May 2024
All staff was kindly and professionally qualified
26 May 2024
Excellent service, very professional
26 May 2024
Going to Bmw chigwell is always a good experience-the reception staff are quick to make eye contact and very polite even booking over the phone is swift and service advisor kept in touch regularly and promptly.the mechanics update video was thoroug
26 May 2024
Excellent service
25 May 2024
Very satisfied
25 May 2024
Kevin Lewis was helpful and gave good advice
25 May 2024
Satisfied with work done and friendly service
25 May 2024
Always doing things to the point
25 May 2024
BMW are always the best and excellent brand.
23 May 2024
Very good
22 May 2024
Good service polite and friendly
21 May 2024
No issues, good service.
20 May 2024
Friendly Service, quick response, pleasant surroundings. Very helpful and courteous Staff.
20 May 2024
Good service
19 May 2024
Extremely easy to be booked in, provided with a loan car, personal car was taken care of, free health visual check video was provided with updates of what is going on with my car and complimentary car wash provided.
19 May 2024
Work was done on time and communication was good.
19 May 2024
Excellent service from Paul Trotter as always. He's the reason me and my friends us Chigwell.
19 May 2024
Excellent service, i was kept informed of the issues with my car and repair timescales, very quick resolution, friendly and professional, a place i could work while waiting.
19 May 2024
Very professional
18 May 2024
Everything done to a high standard and completed on time
18 May 2024
Great customer service from everyone at Sytner BMW Chigwell. Mainly speaking to Macy, very helpful and efficient. Would come back again for any work and sales.
18 May 2024
Mark, my service advisor for the day explained all of my options clearly and what I decided was fitted in and carried out on the same day.
18 May 2024
Outstanding
17 May 2024
Customer service was excellent and overall experience was easy from start to finish
16 May 2024
I had 2 of my BMW's booked in for service , Mark my service advisor was very help full and kept updating me of the progress of both the cars and made an effort to have both the cars ready at the same time.
15 May 2024
Kept up to date throughout the car service of any problems. Completed and ready for collection in short time.
15 May 2024
Very prompt service. My vehicle was broken down and delivered to Sytner Chigwell Friday Afternoon and by Monday midday my car was ready to be picked up. Thank you.
14 May 2024
My car was well looked after and all of the issues were dealt with in a timely manner. The mechanic that looked after my car did a great video and work carried out to high standard and the service manager went above and beyond to support.
14 May 2024
KIND AND COURTEOUS FRIENDLY STAFF
14 May 2024
Overall I have had very good experience with BMW sytner Chigwell. I would highly recommend them
14 May 2024
There was some confusion about whether the service was actually needed, otherwise no issues.
14 May 2024
One time and helpful staff
14 May 2024
Would have given a 5 star, but left the centre with an impression that my ACC would have to be replaced (an expensive job) after it continued to fail the calibration test, but once on the road, the ACC turned out to be fine.
13 May 2024
Pleased with customer service and job
13 May 2024
Everything was on time, explained really well Staff were friendly and helpfull
11 May 2024
Made everything easy for me and sorted it quickly
11 May 2024
Efficiency was achieved.
11 May 2024
The service I recieved through my service handler Abbie Cross was very professional
09 May 2024
Prompt service, professional personnel.
09 May 2024
Reggie explained everything and answered any other questions.
09 May 2024
Excellent service
09 May 2024
Great friendly staff. Always like visiting this branch.
08 May 2024
The CSA was thorough in her analysis of the problem with my car but also open to investigating more if I was not satisfied with her conclusions. I was regually kept upto date and my car was ready when we agreed it would be.
07 May 2024
very satisfied
06 May 2024
Good experience
06 May 2024
Very efficient and effective
06 May 2024
Wasim was absolutely great in dealing with my warranty work and other work required
06 May 2024
All Required was completed
05 May 2024
Reliable professionals
05 May 2024
Good for now
05 May 2024
They were efficient and have good facilities whilst you wait
05 May 2024
Good service.
04 May 2024
First rate dealership, met all their commitments, delivered as promised.
04 May 2024
Got my car on the time
04 May 2024
You do what you say efficiently without any fuss
04 May 2024
All good
03 May 2024
I have received great service from Wasim for my service and my partners service. I have also dealt with Asif when purchasing my car and they were both trust worthy people.
03 May 2024
Prompt, exceptional and great overall. Was a lovely touch with the snacks and warm beverages Thank You
02 May 2024
Customer friendly.
02 May 2024
Sytner Chigwell is the go to dealership for all my needs due to its service and support and friendly customer service.
01 May 2024
Due to an error BMW had made, they collected my car from my house and when they finished with the work, they brought it back and cleaned it for me. I'm impressed.
01 May 2024
Good service, didn't have to wait around for long so that was nice
30 April 2024
Thank you to Craig McDonald.
29 April 2024
I dont have any issues other then having to wait a while for the egr parts to come in stock. Other then that the service was excellent.
29 April 2024
Booked my car in. Everythi g sorted same day.
28 April 2024
Good
28 April 2024
Good communication this time around. Sitting area very clean which is good.
27 April 2024
Everyone was professional
21 July 2024
Happy with deal and follow courtesy calls