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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
686 ratings and 334 comments received in the last 90 days.
20 November 2023
Received great service
19 November 2023
Agent and all staff were friendly and made the experience seem less.
19 November 2023
Very good service and really fast once I made my decision to go with BMW.
15 November 2023
I explained exactly what I was looking for & all needs were met & achieved beyond my expectations. I felt at ease as the customer being the main focus & felt the service was very professional. I was kept updated & the demo on collection was excellent
08 November 2023
The salesman, Nick, was great. Very knowledgeable. The car actually arrived the week before it was expected to.
07 November 2023
good service
04 November 2023
They are very friendly and helpful especially Hayder Zulfiqar
04 November 2023
Couldn't have asked for more
04 November 2023
Excellent service, fantastic sales person
30 October 2023
this is my second purchase from sytner chigwell in essex lovely friendly staff very welcoming made to feel welcome from the moment you walk in no rush and very relaxed
27 October 2023
Friendly, informative and professional
26 October 2023
Team were excellent while we were collecting the car.
26 October 2023
Excellent team that looked after me
25 October 2023
Troy Ricketts was a pleasure to deal with. We had previously been at a the Sytner Harold Wood and they struggled to find us the vehicle within budget, which added delay.
24 October 2023
handover of vehicle was fine and necessary set-ups completed whilst at Dealership
20 October 2023
I was kept informed every step up to receiving the delivery
18 October 2023
Nick was great, sending me a video as I was not able to get to the showroom And making sure I got the car of my dreams
17 October 2023
Nick was amazing. Mark was extremely helpful. Marcelle is very efficient.
13 October 2023
They were very prompt and followed up on all emails and kept me in loop about the next steps and delivery
11 October 2023
Polite efficient service throughout Plus reliability on the arrival of the car and a smooth process
09 October 2023
Excellent care and attention to my customer experience
06 October 2023
My salesman Nick was very helpful and informative
05 October 2023
Nick Harwood was very professional. He accommodated our request whee he could and provided alternate suggestions when needed. Extremely satisfied with the experience
04 October 2023
I was kept up to date at every step which I appreciated. When I collected the car, this was the first time that the time was taken so explain how things worked within the vehicle which I really really appreciated.
04 October 2023
No issues at all
03 October 2023
Everything went smoothly, everything was crystal clear from being shown the cars upto pickup. Couldn't have been happier or satisfied with the experience!
03 October 2023
Came in to discuss a new car on the Sunday and took ownership of the new vehicle on the Friday. All the paperwork was handled by Hayder including taking my vehicle in part exchange and assigning my personalised number plate to the new vehicle.
03 October 2023
Nick was very helpful with setting up my bmw
02 October 2023
Overall very pleased
02 October 2023
Goods comms explaining each step
30 September 2023
Fully informed at every stage
30 September 2023
Purchase of car was an easy process, very happy With my new vehicle
29 September 2023
I was satisfied with the service.
24 September 2023
Since the purchase until the delivery there has been no delay and they delivered the same date as ordered.
17 September 2023
Very good communication throughout the whole process, with flexibility around collection date given. Bilal was very approachable and easy to deal with - a very friendly, personable style which my wife and I really liked.
15 September 2023
Smooth, problem-free transaction and delivery
13 September 2023
Very professional and everything on time and we were kept in the loop throughout the delivery process.
12 September 2023
Martin & Bilal provided an outstanding service
12 September 2023
Very well looked after every step of the way!
06 September 2023
Nick was really helpful in showing us how the new car worked, helped us set up the app / phones and ensured we were happy before leaving! Thanks again Nick.
05 September 2023
Could not have been better - Hayder was more than thorough and needs a special mention. His commitment and desire to satisfy and please based on requirements is admirable.
05 September 2023
I was kept up to date throughout the process and the car was available for handover on time. Follow through since purchase has been appreciated. I have also found Hayder very responsive in answering my questions. Handover was very helpful.
24 November 2023
Completely satisfied
23 November 2023
Very friendly staff
23 November 2023
Straight forward booking, great communication, service from staff was professional and friendly. Reggie who was my service advisor explained everything and kept me updated.
23 November 2023
Good and quick
23 November 2023
Was dissatisfied as my problems are still there and the tech gave me misinformation.
23 November 2023
Attentive, professional and courteous - would highly recommend. Reggie was an absolute pleasure to deal, world-class customer service, I was kept fully informed of the process of my service from start to finish. Reggie is a true asset to your company
22 November 2023
Excellent staff support from Amy
22 November 2023
Customer service was great
22 November 2023
Everything was so easy from booking to collecting my car once the work was finished
22 November 2023
I had an urgent service requirement that my local dealer could not fulfil. Dedicated involvement of Kevin in servicing who was helpful and professional. I've been driving BMWs for over 20 years and it was one of the best experiencies.
22 November 2023
Poor attention to detail
22 November 2023
Miss Cross the receptionist kept me updated on the progress of my car, I appreciated the updates quite useful.
21 November 2023
Fir the same reasons as above, it is an excesive fee for what is provided
21 November 2023
No hidden extras
21 November 2023
The service was good, however this was the second time that I was told that my car will be washed but it never happened. I appreciate that this is an additional service free of charge but please don't promise something that is never done.
21 November 2023
Great service, easy communication, loved the courtesy car while my car was in repair.
20 November 2023
Easy
20 November 2023
Although I had issues with sourcing a part the team at Chigwell did everything possible to help and resolve the problem in a friendly caring way
20 November 2023
The service wasn't personalised as you say the only contact I had with a person was when I was going to pay.
19 November 2023
No concern
19 November 2023
Timely while you wait service. Took exactly 90 minutes as stated when I booked the service. Good coffee in the waiting area and clean toilet facilities.
19 November 2023
100% Impressed with the service, it was booked very short notice and Kevin was brilliant from start to finish
18 November 2023
I would like to give a special thank you to Tony Treanor who was my service advisor from start to finish. I must say he provided customer service second to none and was excellent. Tony is an asset to BMW.
17 November 2023
Got an appointment easily. We were very well taken care of on the day. The car was washed for free
17 November 2023
Richard Banks and Jamie, the workshop manager and the whole team at Bmw, Sytner Chigwell and I am very happy with their services and quick turnaround and professionalism that they have all demonstrated.
16 November 2023
This on the other hand was an extraordinary experience. Jamie and Reggie looked after me in very difficult circumstances exceeding all expectations every step of the way.
16 November 2023
fantastic service at sytners chigwell. first time i've been there. they had the car for investigation of a fault message it was quickly identified and put right and car has been perfect since.
16 November 2023
Service start to finish spot on
16 November 2023
As above
16 November 2023
Service excellence
15 November 2023
The receptionists are always extremely friendly, welcoming and helpful. They possess great communication skills and were able to address any queries that I may have had.
15 November 2023
Work completed and within the quoted time frame.
14 November 2023
The whole experience was well managed by Kevin from start to finish. Kevin took time to explain the process in detail and was extremely professional and personable. I would highly recommend!
14 November 2023
I was expected better service from service manager, when i go for collect vehicles service manager come to me and bring card machine take payment from me i was standing and make me hurry even service manager didn't take on the the desk and didn't sho
14 November 2023
this is the second time I have come to chigwell for my vehicle recall and Reggie has dealt with me twice now and he is the BEST !!
14 November 2023
Abby helped me with everything, she kept me in the loop and was very helpful
14 November 2023
Was set up well
14 November 2023
System works without a hitch.
14 November 2023
Customer service is excellent. I turned up for an airbag change a week earlier than booked slot by mistake! and you were able to accommodate the work on that day so I was very happy.
14 November 2023
Great service
14 November 2023
Kevin in service organised sourcing the spare part for me. Otherwise the car would not have been repaired.
14 November 2023
Good comms, informed of progress and pricings
14 November 2023
This rating is relating to my daughters vehicle reg YC18EEV. I can't see why the problem is taking so long to get resolved!!!!!!
13 November 2023
Best
13 November 2023
Efficiently handled
13 November 2023
After paying the bill, I've been told they'll bring the car out in 2 min. I had to chase this half an hour later as the've forgotten about it.
12 November 2023
Very professional and solved the problem without any stress . Personally I think BMW offer outstanding service. I'm
12 November 2023
Customer care and dedicated service provided.
12 November 2023
On 8th of November got called from Richard Rock that my car is ready to collect which looked after by Mr Wasim, on the way to my home I got smell of oil came from AC then I pulled up my car and saw massive smoke came from engine then towed the car to
12 November 2023
As above
12 November 2023
Great experience from start to finish
12 November 2023
I'm not happy with the service at all as my vehicle came back I'm worse condition and I had to get it all fixed myself which cost me alot. I have come before with a previous car and had no issues. But after this I had more issues that cost me alot.
09 November 2023
Got the job done
09 November 2023
Service done professionally
09 November 2023
The service was quick and professional so no complaints there, but was shocked by the price of a simple service. Why are the prices so high ? I am mindful to shop around next time. Re valet, was ok but boot not cleaned.
09 November 2023
Very friendly always helpful.
09 November 2023
Confident in work done to the necessary standard and good communication
09 November 2023
I was attended to very quickly and sent on my way.
09 November 2023
Could not fault the attention I received, although price rather high
08 November 2023
Work completed on time as assured.
08 November 2023
It's great and very satisfying. Kevin was quick to call me the service I needed to do. Matt sent me a vdo of a lookout for the future. Yes very satisfied.
08 November 2023
When he found that we couldn't wait all day, Craig very kindly arranged for our car to be ready within hours - & so clean! So helpful & friendly !
08 November 2023
From start to finish all about the customer
08 November 2023
The car was serviced and a wash was provided free of charge. The wash was extremely poor and lacked and attention to detail. It would have been better not to wash as it was so bad.
08 November 2023
The service and customer care was excellent Kept me in the loop all the way through with my engine being replaced and the small anoying follow on bits
07 November 2023
Car was collected from my address and returned with no issues at all.
07 November 2023
Very good service reception manager and excellent valleting. good value for money. Punctual and very good service all round.
06 November 2023
Very satisfied.
06 November 2023
Friendly, knowledgeable and efficient. Service went smoothly, excellent communication throughout, engineer video very useful to visualise my vehicle. Great service from Sytner Chigwell team. Happy to recommend to friends & family.
06 November 2023
As above. All else was fine. Pre agreed service checks carried out as expected. BMW Service representative friendly and helpful.
06 November 2023
Great staff.
05 November 2023
Thorough checks with advice
05 November 2023
Staff well informed and knew what they were doing.
05 November 2023
Good customer services, get explained about your vehicle and you understand clearly about any ongoing faults or anything needs doing in the upcoming which great to know
05 November 2023
Clear communication no surprises
05 November 2023
Good service from receptionist to service manager
05 November 2023
Very efficient and helpful. Clear explanations.
04 November 2023
See above.
04 November 2023
Good service
03 November 2023
Both Jackie and Shaun were excellent.
03 November 2023
Due to good customer services
03 November 2023
I had two issues which I wanted to get to bottom of. 1. I was told over a call the car was overdue service. However I can categorically say nothing appeared on either the car computer or dashboard. As a result curious to understand the discrepancy.
02 November 2023
Abbie was very helpful and knowledgeable
02 November 2023
Very happy.
02 November 2023
Service was quick and easy
02 November 2023
Abbie was very polite and helpful and kept me update with the progress my car.
02 November 2023
Was very impressed by abbey and Assads professionalism very friendly and were very prompt. Kept me updated at every step of the way. Can't forget to mention, loved the top end loan cars i was given on my recent visits.
02 November 2023
The traffic around BMW Sytner was very bad making me 20 minutes late for my service which caused a knock on delay. There were nearby roadworks which caused the problem - maybe a text could hsve helped to warn me to allow more time.
01 November 2023
Top quality service
01 November 2023
Nothing is ever 100% is it?
31 October 2023
Speedy efficient service
31 October 2023
Really happy Car drivers really good
31 October 2023
Again, it's the customer service. I'm treated like a person, an individual whereas other local garages almost don't see me and I've been left standing and unattended to.
31 October 2023
Super service.
30 October 2023
Wasim was most helpful throughout my input. Very pleased
30 October 2023
As above :)
30 October 2023
There were delays due to parts but Abbie kept me updated and organised a loan car for the period
30 October 2023
I am generally very satisfied. However, I had to wait 7+ hours for an MOT
30 October 2023
Very satisfied, and pleasent staff
30 October 2023
Everything I requested was fulfilled.
29 October 2023
Even 1 star is too much, I went to Sytner Chigwell as I had an engine leak, BMW charged me £120 to run diagnostic which I paid. BMW was charging £2158.91 for parts not relevant to my car and labour. Local garage fixed for £100 no parts required.
29 October 2023
Good communication with the customer
29 October 2023
Good collaboration
29 October 2023
The lady was very helpful
29 October 2023
Great knowledge and experience
29 October 2023
I'm satisfied with the job .
28 October 2023
Extremely happy with the service.
28 October 2023
Quick and easy, work carried out in a day
26 October 2023
As before.No work carried out unnecessarily.Even though my car is 9 years old I will always have it serviced at Sytner
26 October 2023
Didn't offer me taxi to take me home after delivering the car.
25 October 2023
Highly satisfied
25 October 2023
Work to the car was carried out and completed in a timely manner. The team also arranged for the car to be cleaned ready for me upon collection.
25 October 2023
I experienced the usual high level of service.
25 October 2023
Great communication
25 October 2023
It was pleasure and smooth experience
25 October 2023
The team at Sytner are great, nothing is too much trouble, you know exactly what is planned with the car and costs are perfectly fair.
25 October 2023
As above. Great service, friendly knowledgeable staff.
25 October 2023
Booked 90min appointment and was 90mins good sevices, great improvement from previous when i booked 90min appointment waited 5hour
25 October 2023
MOT didn't take too long
25 October 2023
Very efficient
24 October 2023
Only issue was the booking the service through the website was not successfull so I had to ring instead.
24 October 2023
Service experience very good. Staff very polite and efficient and work completed on time. But service costs very expensive which is why only a 3.
24 October 2023
Everyone welcoming and attentive
24 October 2023
Updated with progress throughout
24 October 2023
Brakes were replaced with excellence And no squeaking from the rear
24 October 2023
Had to ring up several times to find out yet what was happening with the car. I dropped the car off at 8 am the technician looked at it and reported the issue by video by 8.30. Yet I could not get hold of Tony who was taking care of things.
24 October 2023
For the above reasons regarding Tony Treanor and helpful.reception staff
24 October 2023
Verg statisfied
24 October 2023
As I said very satisfied
23 October 2023
Good service
22 October 2023
Fantastic service
22 October 2023
Finished within a day even though it was an emergency / non booked appointment
22 October 2023
Anything extra i asked to be looked at and checked they didnt bother. After paying nearly £700 for my service they didn't even bother to give it the complimentary clean even though i left it there from 9am to 6pm
21 October 2023
Inaccurate information given concerning updating the maps, and no call-back in response to my further enquiry.
19 October 2023
Because last time, my car battery could have been replaced and Craig ensured everything was thoroughly checked.
19 October 2023
Lady was kind
16 October 2023
Reggie, who worked at BMW, was very helpful and professional in helping my query
16 October 2023
Superb service
16 October 2023
Sytner chigwell are always pleasant to deal with.
16 October 2023
MOT fine and video health check very useful.
15 October 2023
Helpful and friendly
15 October 2023
Good service
14 October 2023
Amazing customer experience
14 October 2023
I had no problems and received excellent customer care
14 October 2023
Assisted with vehicle repairs and updated
12 October 2023
The people always have a good attitude and try to help you and are professional at there jobs
12 October 2023
Na
11 October 2023
It was a great service and I had no issues with the garage. I appreciate that all of my questions were answered and no deamas
11 October 2023
Excellent
11 October 2023
Because they didn't solve my 2 problems, and the oil level dropped after 150 miles
11 October 2023
I have always received great service at BMW Chigwell for my old faithful Beemer
11 October 2023
Really bad
11 October 2023
All the staff were welcoming and professional. Although I still have not had better service than that of Mr Treanor which was the visit before last.
11 October 2023
perfect
11 October 2023
The service was done in a timely matter. I was kept informed at all times. The valet was brilliantly done.
11 October 2023
Could fault it
11 October 2023
Normally, the service advisor would come and seek issues from the customer. This time, I handed over the keys to reception and waited. I saw the service advisor after everything was done. The gentleman was extremely courteous and tried to help
10 October 2023
I was kept up to date with the progress of my car
10 October 2023
They have done their best to solve the problem I was having. I also received a follow up call to make sure everything was ok. I was also told to go in any time if problem presented again
10 October 2023
I felt the service was very clinical? Secondly was my vehicle serviced? The video was very anyhow? Has anybody thought about showing the oil draining from the engine the service relies very much on Trust
09 October 2023
Easy to talk to.
09 October 2023
After waiting 3 hours for an inspection 2 service I was told, I had to come back so the technician can fit the pollen filter as they were out of stock while my car was in the workshop. This experience left me somewhat disappointed.
09 October 2023
No problems
09 October 2023
Polite and welcoming
08 October 2023
Excellent care and attention by Abbie Cross, the service advisor The car was well prepared for collection
08 October 2023
Thank you
08 October 2023
I was highly satisfied with my service experience at Sytner Chigwell, thanks to Abbie Cross, my service adviser. Her professionalism and efficiency made the entire process smooth and hassle-free. I left extremely content with the service provided
07 October 2023
MOT & service completed on time, plus valeting
07 October 2023
Friendly staff. Receptionists are always ready to help. Generally a pleasant experience.
07 October 2023
Reception staff and contact personal very helpful.
06 October 2023
Car Valet at Service continues to be a let down but I cannot fault anything else.
06 October 2023
Excellent
05 October 2023
The serivice
04 October 2023
When I collected vehicle filthy worse than when I dropped it off inside and outside
04 October 2023
Works were not completed to a satisfactory standard
04 October 2023
Some of the work required to fix my car wasn't the dealership's responsibility but they completed all works to my satisfaction.
04 October 2023
The work carried out to my car wasn't completed to a satisfactory standard. This is not the first time I have had issues with Chigwell - first was failing to put adequate oil in my engine now overfilling the coolant .
04 October 2023
Booked in for a mot and top up addblue and didn't do the add blue
03 October 2023
Service was good. Still waiting on contact from body shop- was told that would get an email in72 hrs- 5 days later no contact
03 October 2023
I was waiting for a report that was promised and that never arrived. To the point of collection, I was given a piece of paper to say the engine is seized. I double checked with the service agency was the computer plugged in and he said no everytime
02 October 2023
I told them when I dropped my car. The car hasn't got any light on dash. So when I pick it up I don't want it any lights on dash
02 October 2023
Carried out service quickly
02 October 2023
The staff were friendly and acommodating all the way through, especially Abigail.
02 October 2023
Service Advisor was knowledgeable and helpful.
02 October 2023
Service is always good
02 October 2023
My car was processed quickly, serviced quickly and returned quickly. Exactly what I expect from Sytner BMW Chigwell.
02 October 2023
Very quick service and everything was explained all along the way, the health check is great too
02 October 2023
No complaints
02 October 2023
The work I had requested to be carried out was not completed but I was told my car was ready so travelled to collect it. I had to go away and come back again so it could be sorted. To be fair Jackie rectified the issue on that same day.
30 September 2023
Because because as I say I was very pleased with the service
30 September 2023
It was a great service as you'd expect from BMW as I mentioned above.
30 September 2023
Everything went smoothly
30 September 2023
My problem was dealt with very professionally
29 September 2023
Macey provided great customer service
29 September 2023
Very satisfied with service provided here
29 September 2023
Polite friendly service.
29 September 2023
Excellent service by all!
28 September 2023
Quality of work
28 September 2023
staff were just great
28 September 2023
Everything I needed was completed without issue
28 September 2023
Paul Trotter was proactive, booked my car in quickly, and I was happy with the service I received.
27 September 2023
I particularly appreciated the fact that I did not have to wait around when I dropped off my car and only a short wait when I picked it up.
27 September 2023
The salesman and technician assisted with my problem.
27 September 2023
Really helpful staff, from the moment you arrive they treat you well. Even a little breakfast in the form if a pastry and coffee tap.
27 September 2023
Complimentary car wash, friendly stuff
27 September 2023
Abbey communication was fantastic even offered me free car was, the person washed my car done a very good job
26 September 2023
I'm 100% satisfied with the service I received.
26 September 2023
Quite a long time to wait to pay, took about 30min+ of my time to sit around when my car was ready outside. The complimentary wash was amazing but my boot wasn't done and I wasn't asked do I want it to be done or not.
25 September 2023
I am very happy with service they gave me
25 September 2023
They charged £1200 my problem still remains the same. Now they telling me different thing
25 September 2023
The team are professional and nice. However this is the second time this has happened to me, I book a service via the app or over the phone and at the time of booking they give a cheaper price then when I get to BMW Chigwell they quote much higher.
25 September 2023
Wry helpful and friendly staff.
25 September 2023
The service carried out was comprehensive
25 September 2023
Works have been carried out to an unsatisfactory standard. Advisors do not call back as promised
25 September 2023
I actually got confused and brought my car in a day early for MOT and brake fluid service. Rather than telling me to come back tomorrow, everyone worked around it and was able to do the car that day.
25 September 2023
Receptionist was very welcoming and Craig provided exceptional service
25 September 2023
Again Waseem made the whole experience very comfortable and went the extra mile to answer my endless queries. He was extremely patient in a very busy environment
25 September 2023
I arrived at Chigwell, the staff were pleasant and helpful.
24 September 2023
Great service
24 September 2023
overwhelmed by the service
24 September 2023
Very happy with service received
24 September 2023
Wasim the service partner just excellent to deal with.
21 September 2023
Attentive, friendly, good settings
21 September 2023
Always kept informed
20 September 2023
The service was great
20 September 2023
Missed my MOT slot due to work mertings, but was accomodated on the same day.
20 September 2023
Good service and customer care
20 September 2023
Always a great service & look after me well
19 September 2023
Would have been 5 stars, except that the filters needed for the service weren't in stock. Even though my car service had been booked in 5 weeks prior. I collected my car the following day as a result. Minor inconvenience.
19 September 2023
Quick service
19 September 2023
Satisfied staff attentive at all times
19 September 2023
Staff were nice
18 September 2023
Everything was done efficiently
18 September 2023
Excellent service
18 September 2023
My service was completed in a timely manner, just as I requested. When extra work was required, it was explained to me clearly giving me suggestions which is highly appreciated. I was able to book my car in at a convenient date and time.
18 September 2023
Service was fast and efficient. Would have liked a more comprehensive report and video for the vehicle check service.
18 September 2023
Great customer service
17 September 2023
Everything was smooth and worked as expected
17 September 2023
Service including valet was good
17 September 2023
Service provide was excellent. Kevin kept me informed.
16 September 2023
Would have been nice to speak to a mechanic in person before handling in the car for the service.
16 September 2023
Very accommodating to my needs and even made my children welcome with some colouring books and stickers.
16 September 2023
I wasn't sent a video of what was recommended of the car. The service book wasn't stamped. My name was incorrect on the system, and it was very expensive.
14 September 2023
Price was reasonable
14 September 2023
Mark was excellent
14 September 2023
If a complementary clean completed it should be done properly the dashboard was wiped partially as a crescent leaving behind the dust already gathered. Dust cap tire air valves was not replaced afterchecking the air. Pointed out and then replaced.
14 September 2023
Take long wating
13 September 2023
Very helpful,very clear, Got the MOT done on time. Thanks
13 September 2023
My BMW MOT is very good. My BMW upgrade of navigation was done and cost me £120. I do not see the difference, it's the same as before.
12 September 2023
The service was good, timing was accurate and it was nice to have the car washed before picking it up.
12 September 2023
The customer care operative assigned to me was brilliant....couldn't fault him....went over and above what I expected ...top man.
12 September 2023
Very bad service was provided, all the quotes were provide to us wrongly by inexperienced staff. After car service my car wasn't even cleaned, left dirty for collection.
12 September 2023
no biscuits or magazines to read while waiting for car to be serviced
12 September 2023
price
11 September 2023
Full service and the cost was reasonable.
11 September 2023
Service was very good and the staff were very helpful
11 September 2023
Good service
11 September 2023
Good service and timely execution
11 September 2023
I am very satisfied
11 September 2023
Very good service from Sytner Chigwell as usual. Amy is excellent and lovely to deal with and a credit to Sytner
11 September 2023
Made a mistak3 once and went to another branch only to return here and continue with BMW and upgrade my car, staff are always available and polite
10 September 2023
They gave me a list of what work was carried out so I was pleased
10 September 2023
Only Person who tried her best to help me out was MACEY FULLTERTON. Bravo ?? Sadly all her efforts in vain.
10 September 2023
The customer service received from Craig at Sytner Chigwell, went above and beyond.
10 September 2023
Asked for a breakdown from my Emac account, told I would have to contact them. Then asked for bill sent to Emac and again same response.
09 September 2023
My problems were found, but obviously parts have to be ordered, so a second visit will be needed to rectify the issues, this is unfortunate but necessary. The centre are always polite and very welcoming.
09 September 2023
Thank you
09 September 2023
Good service.
07 September 2023
Wassim would have hit top marks if he didn't spend the last 3 minutes telling me to take the resolution of the issue to an alternative garage if I was going to give him low marks on a survey .. the resolution stopped being about the customer issue.
07 September 2023
Great service
06 September 2023
Complete satisfaction
06 September 2023
Customer service was excellent.
06 September 2023
Car is working well
06 September 2023
Good service
06 September 2023
Amazing advisor
05 September 2023
Straight forward
05 September 2023
Clear communication and staff willing to help
05 September 2023
They are always looking after us very well. Tony Treanor is fantastic! Always very detailed, polite and professional. A*
05 September 2023
Good coffee machine and comfortable waiting area Work carried out on time and job completed satisfactorily
05 September 2023
The young lady dealing with me was excellent.
05 September 2023
Extremely satisfied. Great customer service and the vehicle specialist Amy even arranged a car wash for me so the car was in perfect condition.
05 September 2023
All round excellent service
05 September 2023
our entire team are excellent. I'm just a regular guy who is lucky enough to own an X4. However your team always make me feel comfortable whilst completing a service. When I have had an issue Rickki Henry was outstanding in resolving the issue.
05 September 2023
All went well
05 September 2023
Very satisfied
05 September 2023
The staff were very quick to respond, cut-out and ensured I was happy with everything
05 September 2023
As per the answer above
04 September 2023
Was easy to book. All went well.
04 September 2023
Great experience from booking, handing over the car, getting back home by provided taxi and being updated on how they will fix stuff on the car; returning the courtesy car and picking mine was smooth simply awesome ??
03 September 2023
Overall an excellent experience, however one thing - after the service my car was parked in a bay right next to a brick wall which was not easy to get into! (And I'm not fat.....) As a result I lost a bit of paint off the edge of the door
03 September 2023
Everyone polite and knowledgeable
22 November 2023
As mentioned above, great service and friendly advice