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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
368 ratings and 195 comments received in the last 90 days.
09 September 2025
Really smooth and helpful
09 September 2025
I was completely satisfied with my experience, I was happy all throughout.
07 September 2025
Nick Horwood was very informative, knowledgeable and Helpful
07 September 2025
The car was in perfect condition when collected.
05 September 2025
Nice comfortable surroundings with good facilities
03 September 2025
All good run smoothly handover was good well informed
02 September 2025
Haymish was great he was always on time when we had arranged to meet to discuss the car. He was very polite and explained everything that I needed to know.He always rang me to explain the update of the vehicle.
19 August 2025
We collected our new car on the same day of purchase. Daisie communicated with us throughout the day to keep us in the loop of collection times etc and the pcp acceptance that we applied for.
19 August 2025
They handled with care and professionalism.
18 August 2025
I was met by Daisie who was very warm and welcoming, I was shown the vehicle and explained everything I need to know. From start to order was less then 24 hour because I felt very comfortable with the service and experience as well as the car itself
16 August 2025
Great and attentive service by Nick Horwood and the team. Was able to meet my needs and turnaround the car quickly for my own spec in comparison to what I was being quoted and estimated from other dealerships.
15 August 2025
Quick and efficient
14 August 2025
The team were on hand to help me (and each other, at times) resolve hiccups in signing the paperwork and getting the sale done
10 August 2025
Again it was very smooth At no point was I worried about the process
08 August 2025
Very strong care from salesman
04 August 2025
Satisfied
03 August 2025
Alex at Sytner Chigwell looked after us well and it was a smooth process from start to finish.
01 August 2025
Sayhan was very thorough, he kept me updated of the arrival of my car. Explained everything well.
01 August 2025
Most friendly people all around.
31 July 2025
As above
28 July 2025
Very satisfied. The sales staff were courteous and helpful throughout.
28 July 2025
Extremely happy, car arrived sooner than expected which was a win win! Alex showed us the options available before we made up our mind, explained everything in detailed, helped us measure the boots space as that was something we needed.
22 July 2025
Good customer focus from the sales / front of house. Back of house needs to up its game, if I pay for parts in advance it's not okay to return said parts without contacting either the sales team who ordered them or the customer who paid for them.
19 July 2025
Amaan and Martin made the experience really easy and enjoyable.
17 July 2025
Very good service.
16 July 2025
I was kept updated all the time whilst waiting for my car to be delivered.
14 July 2025
Very nice car and people to deal with
13 July 2025
Great experience from beginning to end
13 July 2025
I can find no fault in my experience at BMW
13 July 2025
I would recommend to everyone I know to come see Daisie, she took the time and effort to get the right deal for us. She went through all functions and features and made sure before I drove away that I was fully satisfied.
13 July 2025
Very professional.
12 July 2025
The online processes that the sales executive had to go through to complete the contract were more time consuming than I expected. It would have been much easier if I had been sent the documents in advance. In all other respects we were very happy.
09 July 2025
As above I am very happy
07 July 2025
My experience at the BMW Centre for the purchase and delivery of my new car was outstanding. Daisy was excellent and she made the process effortless and was handled with professionalism.
04 July 2025
Communication was perfect the whole time
04 July 2025
Am very satisfied with the way how the treaded me during the purchase of the car plus during the delivery they explained to me everything what I needed..
03 July 2025
Nick Horwood was a great help, and gave superb service.
01 July 2025
Some change in sales personnel after initial purchase but all fine once notified new car available
26 June 2025
I couldn't be more satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. From start to finish, the entire process was seamless, professional, and genuinely enjoyable.
24 June 2025
Very quick service, Was helped to choose What suited my needs.
19 June 2025
Fantastic
10 September 2025
Good price
10 September 2025
See above. Everyone pleasant
10 September 2025
Same answer as before.
10 September 2025
Good communication
10 September 2025
Because every time when they check my car if they see something else apart of what they need to do they inform me straight away
05 September 2025
Gave as much information on the job
01 September 2025
Wasn't very professional
31 August 2025
Issue not resolved
26 August 2025
My comments as above
26 August 2025
From the technicians to the receptionist. Polite, professional and helpful
24 August 2025
Very quick turnaround
22 August 2025
Bookings are easy to do.i am kept updated
22 August 2025
Service was finished as promised on time and with pro-active management
21 August 2025
Service experience was good, gentlemen supported me to make this happen asap.
20 August 2025
At Sytner Chigwell, I always feel valued and looked after. The staff and engineers are professional, friendly and knowledgeable. They are there if I have any needs or questions. I always leave completely satisfied with the service I received.
20 August 2025
Great service
20 August 2025
I was very satisfied with my service experience at Sytner Chigwell. I would definitely recommend other BMW owners to bring their cars here for servicing or repairs, as the team is professional, efficient, and reliable.
19 August 2025
Welcoming and professional team.
18 August 2025
Very happy overall
18 August 2025
I was kept fully informed throughout the process. Knowledgeable and friendly staff.
18 August 2025
Dropped a star due to booking process and lack of staff to answer the phone
17 August 2025
Brilliant and fast
17 August 2025
helpful staff
16 August 2025
Prompt,efficient booking and servicing.
16 August 2025
Courteous staff especially Waseem in the service department. Excellent customer service.
14 August 2025
Professional and courteous.
12 August 2025
Wonderful stuff, very helpful and my vehicle was serviced properly, but they never offer you with a loan vehicle, I asked them but they refused. If they can offer that I would not waste a whole working day. I may look for another dealer ship
12 August 2025
Communication Customer engagement Customer service from advisor
12 August 2025
Good service
11 August 2025
Stress free waiting environment
11 August 2025
Always very polite and helpful
11 August 2025
Car running more efficiently than before. Complimentary wash and clean.
10 August 2025
Daniel Webber works from the early hours through to the late evening making sure I was fully informed and happy with the sale of my car. He gave me a better price than I was offered elsewhere.
09 August 2025
I was extremely satisfied as I was treated with respect from the time I walked in.
09 August 2025
Honest and professional advice
07 August 2025
Good customer service from check-in, to regular phone updates and a good pick up experience
06 August 2025
Poor attitude, terrible internal communication, wasted my time and didnt do the service after I asked for this. No genuine apology, not sure why the service team member needs to call customers mobiles when in same building.
06 August 2025
Great service
06 August 2025
The customer service staff go a good job. The problem is bmw gmbh do not give fast technical support. I now have a car which overheated. The engine could badly damaged.
05 August 2025
Great service, very courteous staff
05 August 2025
Efficient, friendly and good communication
05 August 2025
Great, but the 2hr timeline wasn't met by 30-40 mins.
04 August 2025
The reception team were friendly and polite, the staff there were polite and the hot chocolate was great with space for me to continue working on my laptop while I wait for my car to be ready.
03 August 2025
Brilliant service. Fast. Communication good
02 August 2025
Efficient, friendly and helpful
02 August 2025
Matt was amazing
02 August 2025
A small issue which appeared the following day was dealt with satisfactorily, within 40 minutes, when the car was returned to Sytner.
02 August 2025
Staff pleasant and efficient, and just get on with the job required.
01 August 2025
Was given the chance to drop off early and collect late. Also satisfactory courtesy car given unlike other dealer in the group. Also issue of fault reported with vehicle remains after been told it had been rectified.
01 August 2025
Sean was professional and very helpful. Approachable and listened to my questions and fulfilled my expectations
31 July 2025
I left feeling confident I understood the issue and that it would get resolved. All down to Reggie
30 July 2025
Beyond expectations
29 July 2025
Everything complete on time
29 July 2025
I left my car for three days and they haven't fixed properly and then I have to make an appointment again after few days and left my car for two more day to fixed and when I collected my car driving for few minutes I realised the steering was wrong t
29 July 2025
Very satisfied
28 July 2025
The response from Kevin was fantastic. He treated us well with great professionalism.
28 July 2025
As above
28 July 2025
Good communication
28 July 2025
I was looked after by Craig McDonald. He was very knowledgeable and answered all my questions. The most satisfying thing is when your advisor says if there's any issues just drive back in! Meaning it does not end here till the customer is happy.
28 July 2025
Great service always with a smiled from Macey
27 July 2025
Friendly and professional service from the whole team.
27 July 2025
Bad customer service
27 July 2025
No personal touch, dash cam installed and money taken and told car is parked outside
27 July 2025
See previous
27 July 2025
.
27 July 2025
Always reliable and keep me informed of work being done or needed to be done.
27 July 2025
Excellent customer service
27 July 2025
I never had an issue that was not sorted out. Very helpful staff.
27 July 2025
Staff were very helpful
27 July 2025
Excellent service always from the sales team right down to the engineers and technicians All the staff on site are very helpful and friendly always!
26 July 2025
They were very accommodating and kept me up to scratch with everything that was going on
26 July 2025
No
25 July 2025
Very professional and friendly staff from dropping the car until collection.
24 July 2025
The customer service representative was very helpful and kept me up-to-date with the progression.
23 July 2025
Very good
23 July 2025
I was thoroughly satisfied with the service provided by Macey. My experience was excellent from start to finish.
23 July 2025
Rubbish okay.
23 July 2025
Order placed and arrived quickly.
22 July 2025
Always 10/10 for service
22 July 2025
It was fantastic
22 July 2025
Very satisfied because everything is done in timely manner. Mace very respectful and easy to work person.
22 July 2025
Good Service
22 July 2025
Based on experience
18 July 2025
Again service through the employee is what makes a business great Richard was almost perfect who helped on my second visit
16 July 2025
Car gets clean this gs are ecplained
15 July 2025
Issues that came up post service were fixed promptly and I was offered a courtesy car at the time
15 July 2025
Satisfied with the all service.
15 July 2025
Correct information
14 July 2025
The staff were efficient, communication and care taken was excellent and they were very organisized
14 July 2025
Very poor service I was left waiting for two hours and not notified about what was going on
14 July 2025
Overall experience was good. Pricing was less so!
11 July 2025
They are good and professional. But can do better in that they should separate service options by telling the customer what is the basic necessary requirements and what is optional. This only comes to light when one sees the invoice after the service
10 July 2025
Everything is done perfectly.
10 July 2025
My issues with my car was resolved and checked to see if I wanted to have my service, as I has Had requested
10 July 2025
Staff are very attentive, go above & beyond. A big thank you to Wasim, Kevin & the technician for their efficiency, client relations & support.
10 July 2025
Very satisfied I was served by Craig who was exceptional in providing me with a great deal for my car service.
09 July 2025
Great service from the advisor on the day
09 July 2025
Was kept informed
09 July 2025
The whole service from sales to finances was exceptional
08 July 2025
This is all down to Paul Trotter. He is an absolutely amazing service manager. I've referred many friends and family to him, and all of them speak very highly of him. He's a an absolute credit to sytner. Above and beyond every time. Amazing.
08 July 2025
Very professional and friendly staff
07 July 2025
My time is costly and to see the car had not been taken into teh service area for 19mins is very poor service
07 July 2025
Top notch work, quick response, communication 10/10 , repairs 10/10
07 July 2025
I received a professional service at a competitive price all efficiently done
07 July 2025
Best
07 July 2025
Work carried out properly and on time your duty service manager Ricki Henry is a perfect gentleman who knows how to deal with customers.
07 July 2025
Query resolved satisfactorily.
06 July 2025
Felt I was seen by someone with little experience
06 July 2025
The receptionist was helpful and the work was done well ! The technicians were very helpful !
05 July 2025
Friendly, efficient and fair prices
05 July 2025
See above
04 July 2025
Slight problem with the service record's but Kevin sorted it out
03 July 2025
Good service
03 July 2025
Satisfied
03 July 2025
Friendly service and very efficient.
03 July 2025
Because the health check did not pick up a slow leak in LHS rear tyre, despite tyres being checked. The tyre pressure's were not checked.
02 July 2025
Helpful and knowledgable service advisor- Kevin
02 July 2025
Very pleased with service. Service Team were really pleasant and easy to deal with.
02 July 2025
my address was updated and moved the other side of London and still they sent me a parcel without sender info on it. I had to drive 3 hours on friday to collect that parcel
02 July 2025
The service at Sytner Chigwell is always fantastic
02 July 2025
I needed work done and had to go elsewhere
01 July 2025
I wait for it and done on time and Washed
01 July 2025
Fault finding was poor. Private garage was better.
01 July 2025
I was very happy and appreciate the quick recall service provided, however I think if Chigwell sytner provided similar services like the Coventry branch whilst completing the interim service with video footage of oil service parts, it would increase
01 July 2025
Overall very good. Service advisor was very pleasant to deal with and knowledgable. Getting through to see if the car was ready for collection was a bit of a chase and could be improved.
29 June 2025
Mechanic came to see me and explained what may be wrong. After finding out what was wrong, the team called me and asked whether I want to proceed by telling me the cost.
29 June 2025
Jandra Lukaite went above and beyond to rectify the problem that I experienced after initial repair. I was completely satisfied when I collected the car.
27 June 2025
Abbie Cross was extremely friendly and was very informative when handing back my vehicle from the service
26 June 2025
I have been served by Wasim Ahmed. He was very polite. He was listening to my need and did all possible to accomodate it. Brilliant treatment.
26 June 2025
Was kept informed throughout the process
26 June 2025
Staff are pleasant and explain things clearly
25 June 2025
The staff are very good and polite
25 June 2025
Things have changed at this dealership
25 June 2025
Generally well, again, the wash and clean was slapdash. The persistence of additional service was annoying.
25 June 2025
Went as planned
24 June 2025
Great service, quick and perfect communication
23 June 2025
Legendary customer service
22 June 2025
While my problem was not sorted out 100%, they put 110% effort into resolving it with options
22 June 2025
Not satisfied.
22 June 2025
I brought my car in for repairs and all problems were sorted out in a timely fashion.
21 June 2025
Valued professional advice received
21 June 2025
Good team
21 June 2025
The inspection of the car was inadequate in my opinion. If I knew the only check would be the underside of the car I would not of gone through with the service
21 June 2025
MOT failed, paid for diagnostics and additional to fix an engine warning light issue, drive away (having had to attend a second day) with an MOT pass, only for the same light to come back on and now I need to re attend.
20 June 2025
Great service
20 June 2025
Sytner went above and beyond and only charged for labour and not the sensor itself.
20 June 2025
Excellent freebies
19 June 2025
MOT completed in Good Time and I was kept well informed on progress.
18 June 2025
Easy to access, friendly people and good parking options. Refreshments available and the video release gave me satisfaction that the service was professional.
18 June 2025
Quick and easy service booking. Convenient opening hours. Polite and efficient communication throughout.
18 June 2025
I have been BMW person for the last 20 years but recent experience with servicing at sytner was horrid experience. I have exchanged so many emails with BMW and they have passed them to dealer with the assurance of call back, no call back, no explana
18 June 2025
Serviced with no hassle ready earlier than predicted
18 June 2025
It was smooth and no issues. Only feedback which is holding me back from 5 stars is that I didn't have the option of a replacement vehicle whilst the works were being completed. I understand it may not always be available but would have been ideal.
09 September 2025
The service was fantastic