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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
811 ratings and 338 comments received in the last 90 days.
12 September 2024
There was a few nice touches when I collected my new car which made it more of an event
12 September 2024
All straight forward and easy to deal with
11 September 2024
The experience from first contact to delivery of the car was great. Everything was explained clearly by my Sales Person (Phil Wallington) - he did an excellent job at setting expectations and keeping the communication going, proactively providing etc
11 September 2024
Easy to purchase
10 September 2024
It was a really quick process from choosing a model we liked, finding a suitable car which was available, and getting it delivered. The after care has also been great.
10 September 2024
No issues, seamless pickup and great service.
10 September 2024
Great service
09 September 2024
Hayder took the time to run through the car with me so I could get the most out of my vehicle.
05 September 2024
Nothing too much trouble. All calls returned promptly and all questions answered. It's what I have become used to from Sytner and am pleased that their high standards are maintained
05 September 2024
Informative and brilliant service
04 September 2024
Everything was easy and smooth, there were no delays and we were kept updated.
04 September 2024
Sytner Chigwell were excellent. Martin did a great job and kept me well informed during the buying process
04 September 2024
Personable, reactive and genuine services from Sytner Loughton and Hayder
04 September 2024
Very prompt service.
29 August 2024
Good communication from Phillip.
28 August 2024
Honest and straight forward thanks to Nick
28 August 2024
Phil and Amedeo went above and beyond customer service etiquette
25 August 2024
I saw the car before it was valeted. It had the package on the car, I asked if they could keep the sticker on the logo on. They kept that promise and it was a very nice and classy experience. Big thank you to Hayder and Minnie!
22 August 2024
It was a very quick process from purchasing my new car to picking it up. Everything was easy to complete and very happy when picking up my new car.
20 August 2024
Very easy to deal with
18 August 2024
Delivered incredibly quickly and whole process easy and smooth
15 August 2024
Haymish was great during the handover making me and my mother feel very welcome and explaining everything that is needed patiently. I really liked that the car gets to be driven out of the showroom. Thanks to Haider too for the support.
15 August 2024
Great service very quick and efficient, Amedio Messoudi the sales assistant who helped me was so helpful!
15 August 2024
Haymish was very helpful and answered all the questions I had. He was very thorough at handover
14 August 2024
Very good communication with Bilal and comprehensive demonstration of car on handover
10 August 2024
Nick took good care of me. Keeping me up to date with latest developments. He was a pleasure to work with
10 August 2024
Very purchase part exchange delivery paperwork all went smoothly a real can-do attitude is practised here
09 August 2024
Everyone i dealt with were courteous friendly and professional. Mark Maxwell who handled the majority of my purchase was fantastic.
07 August 2024
Handover was very smooth, the staff really helped me get used to my new car.
07 August 2024
our customer adviser Nick holden was very good in keeping us informed of the car e.g at what stage the car was at . until the delivery of the car .
05 August 2024
The car came a lot earlier than anticipated!
05 August 2024
Very efficient service.
02 August 2024
Very professional service.
02 August 2024
I am completely satisfied with Sytner Chigwell BMW with getting my new car. Phillip Wallington was extremely helpful right from the beginning with selecting my car, keeping me updated frequently throughout the process and arranging delivery of my car
02 August 2024
Just great service and very friendly staff
31 July 2024
Smooth service
29 July 2024
They were very helpful
23 July 2024
It was so comfortable with support not pressure.
21 July 2024
Happy with deal and follow courtesy calls
17 July 2024
Very efficient and easy service
17 July 2024
Been perfect & bent over backwards for me in every way & will always come back
16 July 2024
Brilliant service
16 July 2024
The staff was outstanding - showing us all our options and helping me decide which car to select to fit my lifestyle.
11 July 2024
From reception to hospitality at the centre everything was good and was the comfortable environment.
09 July 2024
Level of care was exceptional
08 July 2024
Really happy with car and deal we got. Felt looked after. Nice quick easy service.
08 July 2024
Very welcoming and customer friendly, professional and helpful. Talked through all the options and made everything easy to understand. Very impressed
04 July 2024
Good comms during and after sales. Provided updates with delays and delivery date
03 July 2024
Was kept up to date
02 July 2024
Very happy , they delivered the car to me ! Phil made sure to contact me and keep me updated at all times
01 July 2024
Couldn't do enough , very easy
30 June 2024
Very helpful
29 June 2024
Easy, smooth and seamless - greatly handled by Haymish He's also gone out of his way to provide extra support after collection
28 June 2024
I was extremely satisfied with my experience at the BMW Chigwell during the purchase and delivery of my new car. The staff were knowledgeable, helpful. They both answered all my questions I had during the process.
26 June 2024
It was update of an X7 and the experience was excellent
26 June 2024
Good service
25 June 2024
Everyone has been so helpful
20 June 2024
Completely satisfied.
15 September 2024
They were good and thorough
15 September 2024
Craig was very helpful and provided fantastic service.
15 September 2024
Quick turnaround, easy pick up and drop off. Video report was useful
14 September 2024
My service advisor Mark was great, he kept me informed and made the process hassle free
14 September 2024
Trouble free. No reason to say otherwise
14 September 2024
Car returned in perfect condition
14 September 2024
Unable to confirm if the Injector cleaning solution I had asked for @£7.99 had been added. Person looking after my account said it had but in my opinion guessed it had as it was not on my invoice.
14 September 2024
very satisfied everything is perfect very happy with the service
14 September 2024
2nd time I've had to use Sytner Chigwell for tyres in a month and yet again excellent service
14 September 2024
Customer care, Comms during service
14 September 2024
Everything was done in a timely fashion and I was kept well informed
14 September 2024
Excellent customer service, thank you for your help
14 September 2024
Service was OK but 3 days after my dashboard indicated that I should put One liter of engine oil.Why?
13 September 2024
Everything handled very efficiently
13 September 2024
They called me immediately to clarify a point on my service notes and had the car cleaned and ready for me at the end of the day. All round smooth service.
13 September 2024
Absolutely great, only issue would be to correct my name it is Kinsella not Kingfellow ??
12 September 2024
All my questions were answered
12 September 2024
Slightly long wait for handover on pick up but otherwise efficient - work advised clearly for next service.
11 September 2024
Amy went above and beyond to satisfy the service I received
11 September 2024
All works completed on time.
11 September 2024
The check was undertaken in a timely manner. Video difficult to hear.
11 September 2024
Thank you for the complimentary cleaning of my car after my European tour - so sorry
11 September 2024
I was satisfied
11 September 2024
All explained to me including cost before work started
10 September 2024
It was a smooth process.
10 September 2024
Car was sparkling clean once serviced
10 September 2024
Polite & friendly staff.
09 September 2024
Excellent staff and excellent service.
09 September 2024
The service advisor was extremely rude and did not resolve the issue I also have noticed that my cars bodywork was damaged while being serviced which has put me off returning to the dealership
09 September 2024
Every thing was relayed back to me perfectly
09 September 2024
Caring and excellent customer service
09 September 2024
All OK but repair estimate was incorrectly advised and I would have been charge a significantly higher price has i not queried the estimate
08 September 2024
Nice staff, waiting area is comfortable enough, decent coffee
08 September 2024
Work completed with no issues
07 September 2024
Prompt attention was paid to my concerns. Sandra was very helpful.
07 September 2024
Very good communication - everything was made as simple as possible for me on the day
07 September 2024
I'm always confident that my car is in good hands and will be looked after, with the appropriate work carried out to a very high standard.
07 September 2024
Friendly and efficient
03 September 2024
I have received beyond amazing service from both Mark & Haider at the Chigwell branch. They have understood our needs/ wants and limits as customers and done all they can to deliver a truly tailored experience.
03 September 2024
I didn't register for an MOT but it was due / revenue opportunity for you unless it was meant to be checked
03 September 2024
Love the complementary visual checks on the car. Five stars if services are a bit cheaper.
02 September 2024
Dan bushby was great to deal with
01 September 2024
It was completed on time and the customer service was excellent.
01 September 2024
As I mentioned earlier, it was purely the customer service I recieved from Molly at BMW Chigwell I am completing this survey. She did absolutely amazing.
01 September 2024
Price as agreed prior to commencement of works Good Quality
29 August 2024
Both Abbie & Reggie were very welcoming and kept me updated at all times.
29 August 2024
Reggie Witham Was able to get me in at a convenient time, although not cheap it was made palatable by his assistance.
29 August 2024
Very kind and helpful staff
29 August 2024
Great communication
29 August 2024
Speedy and informative
29 August 2024
I was contacted with regular updates throughout the duration of works (about 1.5weeks). And all works was carried out under warranty. Jandra made the whole experience seem stress free.
29 August 2024
Always helpful
28 August 2024
Really appreciated the video, confirming all well with the card and the reception was very helpful as well .
27 August 2024
I've consistently received high-standard service at Sytner BMW in Chigwell, from booking to handover. They thoroughly inspect my car and provide a video link detailing its health. I'm very happy with the service and will continue visiting the same de
26 August 2024
The service was overall very good. My only gripe was regarding run flat tyres. Not a great experience re having it replace and 2 weeks later it was punctured and told to replace with another one immediately. Very costly considering the cost of livin.
26 August 2024
Very smooth with the way they dealt with everything
26 August 2024
Friendly service and completed within the allocated timeframe. Provided updates through the service.
26 August 2024
They communicated everything very well
26 August 2024
If they had organised them selves my additional day off work could have been avoided. No urgency is shown in this, as the recall letter actually states that it is a dangerous fault.
26 August 2024
Helpful
25 August 2024
Engineer explained all very clearly
25 August 2024
Good job
25 August 2024
I'm very happy with the service I received on the day. The lady at the reception desk was very polite and friendly , I forgot her name. I will gladly recommend Sytner BMW at Chigwell to friends
25 August 2024
Good quality ??
25 August 2024
Servicing and process went smoothly without much waiting
24 August 2024
The efficiency showed by the staff throughout my visit.
24 August 2024
Very professional,
24 August 2024
No problems
24 August 2024
Everything was perfect
24 August 2024
Very happy with the service. From drop off to pick up it was a smooth and easy transition. The receptionist and service handler was very informative and pleased with how well it went.
24 August 2024
Prompt notice of service requirements and service completion.
22 August 2024
The lady who dealt with me was very professional and courteous. Great asset to the team :-)
22 August 2024
All staff superb
21 August 2024
This is a showroom where I bought my car the Customer Services great and the after sales treatment is superb and that's very important to me
21 August 2024
Overall experience was good no issues.
21 August 2024
Quick and efficient service
21 August 2024
Mark knows each and every customer and car. He is willing and to go an extra mile and resolving any concerns. I have never had to deal with a problem he is meant to solve in all my encounter with him in the past years I have been involved with him.
21 August 2024
Quick
21 August 2024
Very friendly and efficient
20 August 2024
Perfect ??
20 August 2024
As above - a great service from start to finish with plenty of communication
20 August 2024
Everyone idealt with was very professional. Abigail was simply the best in communication and knowledge.
19 August 2024
The service Manager was extremely professional and a pleasure to deal with.
19 August 2024
Helpful
19 August 2024
All staff we met from reception to sales staff were friendly. The sales team and finance team were knowledgeable, there was no pressure to buy, there was no forced friendliness and Erdem was genuinely interested what worked for us.
19 August 2024
Friendly staff and I was kept informed of progress
19 August 2024
Kevin acts very swiftly.
18 August 2024
My car was checked and cleaned. Video showed items that needed to be replaced and serviced.
18 August 2024
Best dealership out there
18 August 2024
Quick and efficient
17 August 2024
All due to Abbie's great service
17 August 2024
Good customer service and excellent repair.
17 August 2024
Advised me of work required and cost- repaired same day and kept to timescales. All staff were very polite and helpful
16 August 2024
Treated me readonably
16 August 2024
Excellent service will definitely be returning.
15 August 2024
All the staff was very welcoming
15 August 2024
The service advisor Craig was extremely helpful and informative.
15 August 2024
Got by vehicle back to be really quick
15 August 2024
Great. Work done and car washed is always a nice bonus
15 August 2024
Getting the complimentary car wash was great
15 August 2024
Friendly staff
14 August 2024
Chigwell Sytner are the best guys, keep me informed and brutally honest.
14 August 2024
Very attentive, professional. Well handled by Fisnik
14 August 2024
Great servise
14 August 2024
Reggie explained everything to me in advance and kept me updated throughout the process.
14 August 2024
Efficient
13 August 2024
They doing good work
12 August 2024
Job completed within timeframe and the price was within the quote received.
12 August 2024
I only had a oil change
12 August 2024
Very friendly staff especially abbie
12 August 2024
As above
12 August 2024
Very easy to book im cat service and at a good location near a Tube station.
12 August 2024
Easy / fast
12 August 2024
Very satisfied
11 August 2024
Getting through to staff is a little difficult but overall a helpful experience. Jackie in bodyshop was very helpful as was Abbie in service. But getting through on the phone is not efficient and messages for call back are not quick enough.
11 August 2024
I have to say service and attention to detail a lot better than it used to be
11 August 2024
Personable friendly agent.
11 August 2024
Convenience and ease
11 August 2024
I noticed when I got home the round BMW sign/cap or symbol which is always fixed in the middle of the wheel on the left front wheel on passenger side is missing.Now my wheel looks bare without it which I'm disappointed to see. Would like to have it
11 August 2024
Brilliant service all round ..thank you
08 August 2024
They always provide a good experience, and when they haven't been able to fix the issue there's no charge.
08 August 2024
Because I am happy with service
08 August 2024
Brilliant service and excellent service advisor. Reggie from service department is very efficient and helpful as usual.
07 August 2024
This rating is for sytner bmw Chigwell.
06 August 2024
Tony kept us informed and car came back in a timely manner
06 August 2024
Best service ever
06 August 2024
Start to finish all the staff for courteous and the service was seamless
06 August 2024
I'm deaf and staff went the extra mile for me
06 August 2024
Well organised
05 August 2024
Very helpful, easy service, recall was good and I got my health check done on the car at a good price
05 August 2024
Done everything you was susposed to in a timely manor
05 August 2024
Easy to arrange appointment and complete communication all throughout my appointment so happy with this.
05 August 2024
Quick check in and quick check out
04 August 2024
No vehicle report video shared
04 August 2024
Good communication and very friendly
04 August 2024
Reggie was great throughout, had a little issue which I flagged and Ricky came out straight away to address and remedy it so no complaints with service experience
04 August 2024
Each time I've visited I get complete satisfaction of the service I received
04 August 2024
Didn't get message car ready
03 August 2024
The service took place on time and I was informed every step of the way as to what was taking place with my car.
03 August 2024
Just great service and happy with wverything
02 August 2024
Staff are pleasant and professional.
02 August 2024
Easy to book, dealt with my problem
01 August 2024
All over best service
01 August 2024
Profesional with great customer service.
01 August 2024
Craig was very friendly and helpful as always. My car was sorted out promptly.
01 August 2024
I called Synter Chigwell on a Wednesday and the next day my car was taken in repaired and returned to me by lunch time.
31 July 2024
Good staff
31 July 2024
The video they took, and showed me, confirmed that my car is in good condition for its current age, but pointed out damage to a rear tyre. I had both tyres replaced.
31 July 2024
All issues sorted without any lengthy explanations or discussions
30 July 2024
Great job
30 July 2024
Satisfaction service was given
30 July 2024
I think Lasandra (BMW Chigwell) dealt with me on two occasions professionally and even agreed to take another look at the car as I felt the rear offside spring was creaking when she called me for a follow up call a couple of days after the recall job
30 July 2024
They are very professional, courteous and treat customers with respect.
30 July 2024
I Always bring my car to Sytner Chigwell since the day I bought it. Suley Suleyman is an excellent Technician and always looks after my car. He's an asset to the company. Abby was polite and courtious throughout. Thank you!
30 July 2024
Overall experience very good from the moment you step foot into the showroom to picking up your car.
30 July 2024
Good service. Sorted very quickly
30 July 2024
When we took the car in the morning, car was checked in quickly but AC issue was not even addressed.
29 July 2024
Very satisfied customer
29 July 2024
polite and helpful.
29 July 2024
I've been with Sytner for a long time. They've always provided great service.
29 July 2024
Good customer service
28 July 2024
Car is given full attention
28 July 2024
The centre really takes care of its customers. From frontline desk to behind the scenes. They are very much customer focused.
28 July 2024
Very helpful
28 July 2024
All went well for a reasonable price
28 July 2024
lovely well designed dealership plenty of seating and good level of service
28 July 2024
Good and efficient service
28 July 2024
Very professional polite and respectful
28 July 2024
Great customer service by Mark
28 July 2024
According to the service
27 July 2024
Very smooth and streamlined process
25 July 2024
Good team.
24 July 2024
Easy to get an appointment Rapid repairs Video of service useful Things that can be improved - Incorrect spelling of my name on text messages received, unable to hear clearly what they are saying during the health check video
24 July 2024
Again, everyone went above and beyond, which is all you can ask for
24 July 2024
Over previous service appointments the consistency of the reports highlighted the rear brakes were wearing to the minimal requirement. Jodi kept me fully informed and directed my to the service video. And politely asked how I would like to proceed?
23 July 2024
Tony made it very easy
23 July 2024
Work was completed on time whilst I waited in very pleasant surroundings.
23 July 2024
Everything went very smoothly
23 July 2024
Because of Amy
23 July 2024
Excellent service
23 July 2024
Right from my 1st interaction with them, guiding me to the location to providing useful advice has been of this ongoing relationship. I feel valued as a customer
23 July 2024
The courtesy call and service updates from Craig and the mechanics where amazing and informative. Craig suggested I get the brake pads checked as they were due in a few weeks thus saving me to have to book again .
23 July 2024
Friendly, prompt, professional.
23 July 2024
A pleasant snd trouble free visit.
23 July 2024
As above
23 July 2024
Easy and quick
23 July 2024
Great custom experience!
23 July 2024
Very satisfying
23 July 2024
very professional and accomodative.
21 July 2024
Friendly and efficient
20 July 2024
Friendly service
19 July 2024
Reg was supposed to get back to me on some parts otherwise it was perfect. It wasn't part of the service at hand but he did mention he would do it but didn't. If that wasnt the case it would have been 5 stars
19 July 2024
Well there no much I can say about as I was there in work shop
18 July 2024
The customer service rep was very good.
16 July 2024
Since I bought my BMW X3, I always did my services at BMW Chigwell. During my recent visit, Abhi did everything to make sure my car is safe to drive. All works were carried out quickly. Thanks to Abhi and the professional tean at BMW Chigwell.
16 July 2024
Lovely branch, friendly staff
16 July 2024
I had great time with the reception ladies as well. I'm happy to recommend to others.
16 July 2024
I received the service as expected.
16 July 2024
Very kind and extremely welcoming staff. Great experience!
15 July 2024
Problem solved
15 July 2024
Comfortable premises, efficient booking, efficient and polite staff
15 July 2024
everything was completed within the timescale.
15 July 2024
I give 4 because there's always room for improvement.
15 July 2024
The staff waas very good. Explanations was in detail.
15 July 2024
Abbie Cross at reception was grat and all went well.
14 July 2024
Very professional
14 July 2024
Excellent Coustomer service
14 July 2024
Work carried out quickly and efficiently , kept updated . Kevin explains everything . The waiting area is comfortable with refreshment available
14 July 2024
Was a quick and efficient service
14 July 2024
Service done on time
14 July 2024
Always get good responses from Sytner
14 July 2024
Professional, helpful, informative.
14 July 2024
Repeating issues sorted under warranty . Rear air spring driver side .
14 July 2024
Very people and friendly
14 July 2024
Given price up front , friendly and attentive service and everything was easy and efficient , good complimentary clean and valet of the car - absolutely no complaints
13 July 2024
Excellent
12 July 2024
Efficient and courteous
11 July 2024
Friendly and sorted out the issue with the car.
11 July 2024
Everything required was done in an efficient manner and I was kept updated.
10 July 2024
you are very good
10 July 2024
All pleasant to work with.
10 July 2024
Nice people
10 July 2024
Amazing
10 July 2024
Very good 5 stars
10 July 2024
-
09 July 2024
Everyone was very helpful and kind. Good amount of communication received prior to servicing. Sytner Chigwell will stay on as my preferred servicing provider! Craig did amazing job! Thank you
09 July 2024
I didn't get a final report informing me of what was checked and what passed. 5 stars would have been given if this was received.
09 July 2024
Amazing and cannot recommend any higher. I said I would wait for my vehicle and not only was it ready in less than 2 hours it was washed and cleaned thoroughly.
08 July 2024
All went very well
08 July 2024
Satisfied
08 July 2024
Fantastic service from Waseem, kept me updated, tried his best to get the car worked on as soon as possible and great communication overall.
08 July 2024
I still get my services conducted by BMW because the prices are still competive compared to other garages.
07 July 2024
Abigail Cross is a Star, incredibly helpful and accommodating. Thanks for all your help
07 July 2024
I have not had any problems with my car . Whenever I have called with a query they have been very pro active and helpful.
07 July 2024
Craig is a really nice guy and really Helpful
06 July 2024
Actually what service my car needs the engineer advise me only for that service, never charge me for extra.
06 July 2024
Sorted a courtesy straight away Appreciated how far I worked , ensured there was enough charge on the battery Was happy to give me a quick tour of the car making sure i was comfortable with it
06 July 2024
Reggie was brilliant.
05 July 2024
Mr Wasim was very informative of the process and the outcome was over and above what i expected
05 July 2024
It was easy to arrange and very informative feedback.
05 July 2024
Very efficient and reasonably priced
04 July 2024
Responded very well
04 July 2024
Mark Peel and his team are simply brilliant. I feel well looked after whenever I bring my cars for a service.
04 July 2024
Kept informed, everything done as promised.
03 July 2024
Super customer care and quality service
03 July 2024
Car went in for a few jobs, all completed with no fuss and on time
03 July 2024
Constant contact, very accommodative as I had a few additional requests.
02 July 2024
Helpful and informative service
02 July 2024
Excellent service of the highest order from the designated representative.
01 July 2024
Issues sorted out painlessly in a friendly manner
01 July 2024
Quick and professional
01 July 2024
Servicing Team member Tony Treanor, always a pleasure to deal with & always helpful.
01 July 2024
Great servicr
01 July 2024
Staff were friendly from initial greet at front door, the receptionist and individual assigned to me for the EGR recall.
01 July 2024
Thank you
30 June 2024
Very satisfied. All work requested was carried out on the day.
29 June 2024
Great customer service
27 June 2024
No issues with Mark Peel, my adviser. In fact he was very polite when I was mildly frustrated about one issue. The only other issue I'd raise is that I didn't receive a video of the MOT as there was a technical issue, which was a shame.
26 June 2024
Very satisfied on the service I received on my car.
26 June 2024
All went very smooth
26 June 2024
Pick up and drop off was quick
25 June 2024
All work carried out as discussed.
25 June 2024
Great communication and exemplary service
25 June 2024
Quick turnaround, friendly and helpful staff - like the little inspection video too.
25 June 2024
They did exactly what was required
25 June 2024
Tony advises about any car issues, he also took that ladies stress & treated her with kindness & respect especially as she bought her car from yourselves. I wanted her to feel the comfort I get knowing my car is in good hands from a man I can trust.
25 June 2024
Very pleased with the service
25 June 2024
Satisfied with service. Annabelle Cross Was very helpful.
25 June 2024
Friendly, keeps the customer updated, easy to work with
24 June 2024
Have been well looked after by service team. Every task had bee delivered to customer's satisfaction. Customer's recognition is also the essence displayed within service team.Ricky and Tony in service have executed excellent customer service.
24 June 2024
Good communications
24 June 2024
Always a 1st class service
24 June 2024
Staff are very nice and friendly. They have hot drinks available for customers for free.
23 June 2024
Thanks Craig for his good service. That's the think I havent seen for a long time.
21 June 2024
I like the show room. I was attended to promptly. I was found a car quickly and it was just what I wanted.
20 June 2024
I had to wait and the car was finished in a good time.
20 June 2024
Excellent service. Mark was very helpful
20 June 2024
Tony Treanor was very helpful and ensured everything was taken care of
20 June 2024
Efficient and straightforward with communication
14 September 2024
From the initial discussion of which BMW model to choose until the delivery of my vehicle, the assistance and service I received was spectacular.